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Sheraton Waikiki

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2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
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4th Night Free/Breakfast
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Sheraton Waikiki
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4,219 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (856)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
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  • Spanish first
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  • Any
English first
  • All months
    (4219)
  • Mar-May only
    (1103)
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    (1105)
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    (1063)
  • Dec-Feb only
    (948)
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Kailua-Kona, Hawaii
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed here before and at PK. My reserve was for PK, went to check in, and I was upgraded to stay at the Sheraton Waikiki for my birthday, which was wonderful of them to do for me. I've been to both of these hotels many times, and I come to Waikiki 6 times a year from the Big... More 

Was this review helpful? Yes 1
Kansas City, Missouri
1 review
5 of 5 stars Reviewed yesterday NEW

Our son wanted to go to Hawaii to go snorkeling for his wish trip, and this hotel treated us like royalty the week we were there. They upgraded our room to a Kai Suite which was absolutely gorgeous with the perfect view of the ocean, Diamond Head, pools, even the evening show. They gave us complimentary drinks, breakfast every morning,... More 

Was this review helpful? Yes 1
1248 A ihi ihi Place wahiawa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

first visit is on our wedding. july 2013 then our second was last January 2015. like to come back more often here to relax. only problem is the infinity pool which is usually crowded. but overall we like this hotel and its facilities. will come back more often here Mahalo Mr&Mrs Chua

Was this review helpful? Yes
Canberra, Australia
1 review
2 of 5 stars Reviewed 6 days ago NEW

Stayed three nights on our first trip to Waikiki and were very disappointed. We had a city view room (you can't do much about the view) but the room was a bit tired and needs upgrading. We felt that this Sheraton is very much aimed at pleasing the Japanese tourist at the expense of the rest of the guests. We... More 

Was this review helpful? Yes 1
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha seetheworld881, Mahalo for your recent feedback. We are very happy you enjoyed our location and the food at Kai Market. We sincerely apologize for any miscommunications that happened during your stay and assure you we appreciate and welcome guests from everywhere. We have shared your comments with our management team and will address your service concerns with our associates.... More 

Gig Harbor, Washington
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We have stayed here with our 2 boys for 3 years in a row for our children's spring break. We have always stayed at the same resorts. This year, we were all very disappointed. The resort is always busy. That has never bothered us or our kids. Our family REALLY enjoys relaxing by the pool. During the 6 days we... More 

Was this review helpful? Yes 1
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha Teresa2532015, Mahalo for your recent review of our resort. We sincerely apologize for the inconveniences you encountered during your most recent stay. We would appreciate connecting with you directly to properly follow up with your concerns. Please email us directly at your earliest convenience. Mahalo and a hui hou, Keola Sheraton Waikiki Guest Experience Team 377GuestExperienceTeam@Sheraton.com More 

New York City, New York
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Hotel has something for everyone. Rooms are a nice size. You can pick rooms that get the morning sunrise or enjoy the sunset on the oceanside and hear the waves crashing outside your balcony door. There are plenty of dining options near the hotel as well as inside the property. There are two Peets Coffee locations, ice cream parlor. There... More 

Was this review helpful? Yes
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha JMF521, Mahalo for your wonderful review of our resort. We are thrilled you enjoyed your stay with us and truly value your great comments. We look forward to welcoming you back on your next visit. A hui hou, Keola Sheraton Waikiki Guest Experience Team More 

Atlanta, GA
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

After staying at Turtle Bay on the North Shore for a week and spending a few days at the St. Regis in Kauai, this place was a zoo! We stayed here for 1 night so we were closer to the airport verses going back to the north shore. We had 2 deluxe ocean view rooms...nice views, small rooms. Not sure... More 

Was this review helpful? Yes 1
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha familytrips123, Mahalo for your recent review of our resort. We are delighted you enjoyed our Club Lounge and appreciate your thoughtful feedback. We are sorry to hear our lively atmosphere was not to your liking and have shared your comments with our management team so they can address your concerns. A hui hou, Keola Sheraton Waikiki Guest Experience Team More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

What can i say our 2nd visit here just as good as our 1st our room was very clean we stayed on the 7th floor room 734 and 735 view was very good beds comfortable when we stayed last time the view Diamond head this time the view was ocean view if i come stay here again which i will... More 

Was this review helpful? Yes
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha Steven A, Mahalo for your fantastic review and great comments. We are thrilled you enjoyed your second stay as much as your first and can't wait to welcome you back on your next visit. A hui hou, Keola Sheraton Waikiki Guest Experience Team More 

Tacoma, WA
Level Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in a Malia suite for 4 nights including the 4th of July. Everywhere was very crowded, but that is to be expected. Pros: Location, of course. Our room was very spacious - a murphy bed and a very wide sofa - twin size, really - worked out well for our two kids. The view was incredible - I... More 

Was this review helpful? Yes 1
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha Hambug, Thank you for sharing your recent experience with us. We are very happy you enjoyed your stay and value your thoughtful comments. We have shared your feedback with our team to so they can address your concerns. We look forward to welcoming you back on your next visit. A hui hou, Keola Sheraton Waikiki Guest Experience Team More 

Aldershot, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Actually visited in October 2012, but wouldn't let me select that date. Booked this hotel to celebrate my husband's 40th. The hotel is lovely, staff very helpful and great facilities. The infinity pool has got to be the highlight - relaxing at the edge, looking out into the sea and seeing turtles popping up every now and then was perfect.... More 

Was this review helpful? Yes
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha jomerr2507, Mahalo for your great review. We are delighted you and your husband had a great celebration stay and appreciate your recommendation. We look forward to welcoming you back on your next visit. A hui hou, Keola Sheraton Waikiki Guest Experience Team More 

Hotel Review Summarization

What travelers say

  • Infinity pool(84)
  • Diamond head(32)
  • Resort fee(19)
  • Rum fire(16)
  • Very nice(10)
  • Front room(8)
  • Breakfast buffet(7)
  • Ocean front room(7)
  • Great location(6)
  • Friendly and helpful(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,616 photos of this hotel

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Room/suite (333)
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Pool/beach area (475)
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Hotel & grounds (405)
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Dining (49)
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Bathroom (63)
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Business center/function rooms (3)
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Other (694)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (131)
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Beach (5)
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Infinity Pool (11)
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Main Pool (15)
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Restaurants and Bars (34)
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Standard Room with City View (36)
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Standard Room with Ocean View (31)
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The Hotel (10)

Management photos: Courtesy of the property manager

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Pool/beach area (3)
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Dining (7)
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Room/suite (7)
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Business center/function rooms (2)
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Hotel & grounds (2)
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Family/play areas (1)
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Other (3)
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