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Sheraton Waikiki

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2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
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Sheraton Waikiki
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Sheraton Waikiki
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4,055 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed in the Sheraton Waikiki with my family as part of a company incentive trip. The room was on the small side, but it was nice. The beds were very comfortable (two doubles), the bathroom was a good size. The TV was pretty small, but it wasn't used much (because Hawaii was outside...) Our room, 803, was a the... More 

Was this review helpful? Yes 1
Saint Paul, Minnesota
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed before and after a cruise. I would highly recommend this hotel. I had a room over looking the ocean. Depending on what floor you are on will be the factor. You need to be at least on the 7 th floor. You can get some noise from below. Great options for eating. I got the breakfast included.

Was this review helpful? Yes 3
Gilgandra, Australia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Me and the Family love this place and we will return. We had some small issues this time but the duty manager was right onto it and sorted everything out. Such is in life, there will be problems, but it is how the staff deal with them that matters....the Sheraton staff fixed it and that's all you can ask for.... More 

Was this review helpful? Yes 5
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We travel and stay in hotels monthly and this is the first time we ever had a cockroach in a room and rips in our sheets. Seriously. Took pictures because we couldn't believe it. While a great view from our view definetely not our idea of a luxury resort and one that nickels and dimes you to death. Want to... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We enjoyed a week long stay at this hotel and really enjoyed the ocean view and view of Diamond Head every morning! Room had two double beds - which seemed too small for 2 to sleep in so we each had a bed. Rooms were clean and well kept. Hallways were bright and open. Loved the open air lobby areas... More 

Was this review helpful? Yes 2
Bend, Oregon
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Loved the staff before we even arrived. I booked a package through Hawaiian Airlines and requested a city view room. My mother, who was traveling with me, then said she wanted an oceanfront room. I called the airline to make the change and they said I'd need to cancel the entire reservation, pay $200 and start over. I called the... More 

Was this review helpful? Yes 2
Lethbridge
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at this property for two weeks at the end of January and beginning of February 2015. The service was stellar, from the moment we checked in, to the time of our departure. Being Gold SPG members, we were upgraded without question. We were celebrating an anniversary and were pleasantly surprised to see orchids scattered on our bed along... More 

Was this review helpful? Yes 1
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This was our 3rd stay at this beautiful hotel. Its in the best location possible in Waikiki and the infinity pool gets better and better! with new cabanas, deck chairs and even friendlier staff, its such an amazing spot to relax. One of the poolside attendants - Jones, is an absolute pleasure to be around. He is professional but so... More 

Was this review helpful? Yes 1
Ljubljana, Slovenia
Top Contributor
179 reviews 179 reviews
86 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

As a platinum SPG member I was upgraded to the deluxe room with a great sea view. Rooms are small, but clean and the bed is comfortable. Bathroom needs some renovation. Position of hotel is next to the Pink lady (Royal Hawaiian) and is in the centre of the life in Honolulu. It is a big hotel, if you want... More 

Was this review helpful? Yes 2
Sydney, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Sheraton Waikiki is an older style and basic hotel. What makes this hotel special is the location and beautiful views of Waikiki beach and Diamond Head. The rooms are very basic and may need to be refurbished again. We had the mountain view room which wasn't too bad but we will stay in the ocean view next time. It has... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Infinity pool(84)
  • Diamond head(32)
  • Resort fee(19)
  • Rum fire(16)
  • Very nice(10)
  • Front room(8)
  • Breakfast buffet(7)
  • Ocean front room(7)
  • Great location(6)
  • Friendly and helpful(3)
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2,533 photos of this hotel

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Hotel & grounds (401)
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Bathroom (63)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (131)
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Beach (5)
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Infinity Pool (11)
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Main Pool (15)
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Standard Room with City View (36)
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Standard Room with Ocean View (31)
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The Hotel (10)

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Hotel & grounds (1)
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