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Sheraton Princess Kaiulani

3.0 of 5 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
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Sheraton Princess Kaiulani
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Sheraton Princess Kaiulani
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2,246 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (410)
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Texas, QLD
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I don't know what official "Star rating" this hotel is but on my experience it would barley be a 3 star. The place is old and tired. Check in and entry are very nice and staff friendly but it's all down hill from there. Lifts are old and slow with HUGE wait times in busy periods, the room was very... More 

Was this review helpful? Yes 1
madrid
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a quick trip. Registration desk was very friendly, lobby was clean, and welcoming aura. Rooms a bit dated but you get what you pay for. Lots of options for breakfast from continental, hot foods and traditional Hawaiian-Asian. Good service overall. Pool is a bit sad but so what, just walk across the street and head for the... More 

Was this review helpful? Yes 1
Houston
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is adequate. Just don't go there expecting luxury. It is very dated. However, the actual rooms are not too bad in the beds are quite comfortable.very nice location and very nice staff. It's kind of funny, when you're in the lobby it all looks nice. But as soon as you get off the elevator, not so nice! But,... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

On checking in to this hotel we were told about the resort charge of 25 dollars per day this was non negotiable . Our room was on the 27th floor and we could still her the building site next door at 7am every morning when they started work . The room was clean and tidy but a bit tired as... More 

Was this review helpful? Yes 2
Temecula, California
Top Contributor
138 reviews 138 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

First--I want to rave about your associate Ping. She is so kind & gracious & very efficient.She is a gem!! The lobby & grounds are so gorgeous! Also, let's talk about location- location, you can walk anywhere & everywhere!!

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Im not usually one to write a reveiw, however Ive relied on Tripadvisor previously to plan trips and activies (including this one) its only fair I contribute. To put it simply i wont be staying at this hotel again. My wife and I stayed here previously and this was our second time staying here (20 nights in total). The decor... More 

Was this review helpful? Yes 1
Rathdrum, Idaho
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband stayed at the Princess Kaiulani from Oct. 17-22, 2014. It is a beautiful hotel and the staff was very friendly. We were there as Hurricane Ana skirted past the islands. We had a beautiful room on the 21st floor with a partial ocean view. Our room had spectacular views of the ocean, the city and the mountains. We... More 

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sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha Nanamelelina, and thank you for sharing your amazing experience at the Sheraton Princess Kaiulani Hotel. We are thrilled to learn that you enjoyed your stay with us and had a breathtaking view of Waikiki from the 'aina (land) to the kai (ocean). Thank you for your kind comment regarding our associates, as this is always a pleasure to share... More 

Sydney
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have been staying at the PK now since I was a teenager but my recent trip confirmed why we do. Helpful staff and great location, it worked for the family and I would stay again. Nothing was a problem for the staff.

Was this review helpful? Yes 1
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha LynnCG, and thank you for sharing your great experience at the Sheraton Princess Kaiulani Hotel. It is always a pleasure for us to welcoming returning guests and we are so glad to have you stay with us again. We are delighted to learn that you enjoyed the location of our hotel as it is conveniently located near many shopping... More 

Melbourne, Australia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The reception area is an illusion. Prior to arrival I had checked the photos and videos of the Sheraton Princess which looked fabulous. What a 'con'. All of these were dishonest advertising. On arrival at my room I noticed the ceiling beside a manhole was falling in. Pieces of plaster were lying on the dirty carpet. On entering the room... More 

Was this review helpful? Yes 4
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha Sue W, and thank you for sharing your experience at Sheraton Princess Kaiulani Hotel. We regret to learn that our rooms failed to meet your expectations and we truly apologize for the dissatisfying experience. If you could, we would like to gather more information on which rooms you stayed in so that we can improve the conditions of those... More 

new jersey
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Yet again another great stay!!!! I had the pleasure of being greeted and checked in by Jason! He is just a perfect example that hotel staff made a huge difference in your experience. Jason is an asset to your property! Absolutely perfect The lobby has been updated and I think the rest of the hotel will begin the update construction... More 

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sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Dear antgat15, Thank you for sharing your experience at Sheraton Princess Kaiulani Hotel. It is always wonderful to welcome returned guests and we thank you for your loyalty. We are delighted to learn that you had a great stay and that Jason was able to assist you with your check in. We are truly lucky to have Jason on our... More 

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Hotel Summarization (Beta)

What travelers say

  • Resort fee(55)
  • International market(30)
  • Waikiki beach(27)
  • Great location(18)
  • Ocean views(18)
  • Very nice(17)
  • Pool area(8)
  • Good value(6)
  • Parking garage(4)
  • Would definitely stay(4)

Additional Information about Sheraton Princess Kaiulani

Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sheraton Princess Kaiulani 3*
Number of rooms: 1152
Reservation Options:
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Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Sheraton Princess Kaiulani Hawaii/Honolulu
Hotel Style:
#12 Top resorts Hotel in Honolulu

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