We stayed at the princess for two nights before heading to Maui. We had exceptional service by the front desk who provided tooth brushes, razors, deodorant and slippers when our luggage decided to spend an extra night in San Francisco. The bell staff helped us with the United Baggage staff and expedited the eventual delivery of our bags. We were... More

My brother and I recently stayed at the Princess Kaiulani. Our trip was made far more enjoyable by the wonderful and professional service we received at the Princess. Every single employee was eager to serve and we were always greeted with a smile and an Aloha. I will definitely refer the Princess to any family, friends or acquaintances that may... More

when we arrinved we were told that the people in our room did not check out. They eventually (20 minutes) found us a room. it was dirty and the air didn't work. We complained the next day an were moved to a slightly better room. The bed was comfortable and the linens were clean. This hotel is in desperate need... More

At least the bed linens were clean and the bed was comfortable. Most everything else was kind of gross. The hallways from the elevator to our room were rank smelling. We did not use the pool or spa. The hotel bar - excellent ahi in the bar by the pool one night. We enjoyed the location so close to Waikiki... More

My husband and I stayed at this hotel for our honeymoon. Since he is a starwood member we used points to stay at this hotel. Checkin was very quick, very friendly staff. My issue was a very dated room..only a bed ....no chairs to sit in. The room looked like it needed a good cleaning. The mirror over the dresser... More

After discovering many places had discontinued their "free breakfast program," the family and I based our hotel pick based on the deals. A bit more pricey in our book, but we didn't want to stay in another run-down place like my parents did last month. This hotel has a spacious lobby and beautiful garden with a mini-waterfall, plus it's right... More

not much to talk about the hotel .. front desk sucks, absolutely inefficient and slow checkin process, nobody to assist as you get in., old & unkempt , needs to be spruced up. However, lot of space around. And location is great, right in the market, 1 minute to the beach, bars, market! More

We stayed at the Princess Kauiulani for 4 nights on our way from Australia to go skiing in the US mainland. It has a great location. The rooms are OK, but really really tired. We stayed on the 15th floor overlooking the ocean. We ended up with bed bug bites all over us! Disgusting. We didn't use any of the... More

The hotel was nice and walking distance from the beach and many shopping areas. We were very pleased with our high level ocean view room. The room was clean but we spent most of our time on the beach. The hotel staff seemed a bit impersonal and many times they weren't smiling & didn't greet guests as they walked around.... More