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Sheraton Princess Kaiulani

#59 of 82 Hotels in Honolulu
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120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
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Sheraton Princess Kaiulani
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2,526 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (491)
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  • All months
    (2526)
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    (717)
  • Jun-Aug only
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at this hotel for 9 days recently. Beds were comfy and the pool and restaurant staff were lovely. The bathrooms were very old and tired. Housekeeping staff did half a job of cleaning the room but it was adequate. Front desk staff could not care less if you needed help or not and tried to palm you off onto... More 

Was this review helpful? Yes 2
Melbourne, Australia
Level Contributor
10 reviews
5 of 5 stars Reviewed 4 days ago NEW

Princess Kaiulani is well located, across the road from the main beach, restaurants and right near major shops. We started each day with a workout in the fully equipped gym, followed by an ocean swim and I was surprised, but there are turtles in Waikiki Beach! We loved sitting poolside in the afternoon as we relaxed ahead of dinner. Hotel... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

great hotel, central location. Great facilities, we were the other side of the hotel way from the building work so this was not a issue. Staff very friendly and helpful, special thanks to Anne and Kitty

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sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Ianhill4, and thank you for staying at the Sheraton Princess Kaiulani. We are glad to learn that you had a great stay with us and enjoyed the convenient location of our hotel. It is nice that Anne and Kitty were able to make your stay so much more pleasurable. Your comments will be shared with them. Thank you for... More 

Glenelg, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

I came off a long international flight and arrived early so my room was not ready. I was given a room to borrow to freshen up and my luggage was looked after until my room was ready. Great service! The location was only steps away from the beach and towels and chairs are offered. I chose to lay by the... More 

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sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Rachel K, and thank you for staying at the Sheraton Princess Kaiulani. It is great to learn that you had an amazing experience with us. We are glad that you could enjoy our dining outlets and cultural activities in our lobby. Thank you for being our guest and we hope to have the pleasure of welcoming you back someday.... More 

Eumundi, Australia
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here 21 years ago and chose it for its great location, we arrived too early to check in to our room but were given a courtesy room so we could change and go to the pool area, very welcome after the 10 hour flight from OZ. Even though it is due for a make over we found the... More 

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sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha BobandSueNoble, and thank you for staying at the Sheraton Princess Kaiulani. It is wonderful to learn that upon your early arrival you were given a courtesy room to check-in. We are pleased that you found your room to be lovely, as we are in the process of updating some of our rooms. Thank you for being our guest and... More 

Charter Oak, Iowa
4 of 5 stars Reviewed 6 days ago NEW

The rooms are average. The staff is the best. The waitress Lei was exceptional. I went down to the pool to listen to the live music and she greeted me with a smile. I had no plans to eat at the hotel but after her spunky attitude My husband made lei everyday and I even took some hula leasons. Thank... More 

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sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha thearmijos, and thank you for staying at the Sheraton Princess Kaiulani. We are pleased to learn that Lei and our associates were able to make you feel welcomed and comfortable at our hotel. It is wonderful that you and your husband participated in our cultural activities. Thank you for being our guest and we hope to have the pleasure... More 

Los Gatos, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is directly across from one of the nicest hotels on the main strip of Waikiki (the Moana Surfrider). The rooms are decent, bathrooms could definitely stand to get a makeover, but for the price compared to that of those hotels closest by (the Moana, Outrigger Waikiki, and Royal Hawaiian) it is is good company for 1/3 the price.... More 

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sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha SmileyMaile9, and thank you for staying at the Sheraton Princess Kaiulani. It is great to learn that you had a pleasant stay with us and that everything you needed was what you expected. We are glad that you found our resort charge to be of great value. Thank you for being our guest and we hope to have the... More 

Level Contributor
1 review
5 of 5 stars Reviewed 6 days ago NEW

Surprisingly big rooms (by North American standards), close to both Waikiki beach (though not on the waterfront) and the town centre. Great 24-hour fitness room. Very helpful and friendly staff. Free beach towels. Hotel in good shape, but looks a bit dated (built in the late 1950s). Perhaps not the right place to go with your new flame, but great... More 

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sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Butzel1984, and thank you for staying at the Sheraton Princess Kaiulani. We are please to learn that you had a great stay at our hotel and and enjoyed our fitness room. It is wonderful that you found the location of our hotel to be convenient, as it is located in the heart of Waikiki. Thank you for your kind... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Not the fanciest hotel but great price for the location! I would definitely stay here again. Steps away from the beach, restaurants, and shopping. Perfect for families with children. I did not have a chance to try the food, but the place was always crowded so the food must be good.

Was this review helpful? Yes
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha angelica_quinones, and thank you for staying at the Sheraton Princess Kaiulani. We are glad to learn that you had a great time with us. It is wonderful that you enjoyed the location of our hotel, as it is just steps away from the legendary Waikiki Beach and near various shopping and dining outlets. Thank you for being our guest... More 

Sydney, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Even though we just stayed here 6 months ago we had another visit in early June 2015. It's still a wonderful hotel although I pity the guests in the tower block as the building noise from the International Marketplace constructions must be annoying. Stay in the Princess wing or the Kaiulani wing. Everything clean and tidy and those amazing Sheraton... More 

Was this review helpful? Yes
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Alan B, and thank you for staying at the Sheraton Princess Kaiulani. It is always wonderful to welcome back returned guests. We are glad to learn that you had a great stay with us and enjoyed the excellent service our associates take great pride in. We are honored by your many kind comments regarding our Pikake Terrace dinner buffet... More 

Hotel Review Summarization

What travelers say

  • Resort fee(27)
  • Very nice(14)
  • Waikiki beach(13)
  • International market(13)
  • Great location(12)
  • Ocean views(9)
  • Good value(6)
  • Pool area(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Partial Ocean View Room (168)
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The Hotel (161)

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