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Sheraton Princess Kaiulani

#60 of 82 Hotels in Honolulu
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120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
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Best prices for: 1 room 1 guest
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Sheraton Princess Kaiulani
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Sheraton Princess Kaiulani
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2,447 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fort Lauderdale, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Hubby and I took ourselves to Hawaii for our anniversary and picked this hotel for it's location and price. We were a little concerned over some of the reviews as to the age of the place, that it was old and tired, etc., but to be across the street from the beach smack dab in the middle of Waikiki, we... More 

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san francisco, ca
Contributor
12 reviews 12 reviews
6 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed her for a few nights. The location is great, right in the middle of Waikiki and across the street from the beach.The lobby is open and comfortable. On the first floor, there's a large area for computer access, a sitting area to read, the pool (no hot tub), a small stage for performances, and a bar/restaurant. I didn't... More 

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sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha OandO, Thank you for staying at the Sheraton Princess Kaiulani. It is great to learn that the convenient location was perfect for your travel plans and that you enjoyed our updated lobby. We are pleased to learn that you were welcomed with a clean bed and that our associates were able to assist with your stay. Thank you for... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

I booked this room 2 months in advance. 3 of my coworkers also book here for the same time. They received emails saying SPG switched their hotels to one of the sister properties without even asking them. They are all platinum as well as myself. I arrive at the hotel to find out that the hotel was over sold and... More 

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sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Gunwithwings, Thank you for sharing your experience with us. We regret to learn that you and your colleagues had such a disappoint experience with us and we sincerely apologize for the underwhelming experience. We will be reaching out to you shortly to connect with you in this regards. Warmest aloha. More 

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San Jose, California
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just completed our 3rd stays at the Sheraton Kaiulani. We loved this place because it always have a great combination of location and value. My wife and i go to Honolulu once a year and we always treated this place as our home away from home. Staff are great and super friendly. they definitely embodied the spirit of Aloha !!... More 

Was this review helpful? Yes 2
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Naga K, thank you for choosing to stay at the Sheraton Princess Kaiulani. It is always a joy to welcome back returned guests. We are delighted to learn that our location was perfect for your travel plans in Waikiki and that our associates ensured that you and your wife were well-cared for throughout your stay. Thank you for being... More 

Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

One of the most worst hotels I have ever been. I am a guy who travel around world. I usually stay more that a month per year in SPG hotels.So, I am a member of SPG gold & platium. People who work in front desk are too arrogant to their customer. Once I step in SPG line, a worker in... More 

Was this review helpful? Yes 3
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha lane823, thank you for sharing your concerns with us. We regret to learn of your disappointing experience at the Sheraton Princess Kaiulani and sincerely apologize for the inconveniences you had to endure. Your valued feedback is important to us and we take your comments very seriously. We are currently investigating your case and will be in touch with you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My partner and I have just returned from Oahu and must say the hotel was wonderful. You don't need to pay for expensive beach front properties as this hotel is 2 minutes walk to Waikiki beach. The staff are so friendly and helpful and the rooms and hotel are very clean we will definitely be staying here again next year.... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Monique R, Thank you for staying at the Sheraton Princess Kaiulani. It is wonderful to learn that you had pleasant experience at our hotel and that our associates were helpful throughout your stay. Thank you for being our guest and we look forward to welcoming you and your partner back in the near future. Warmest aloha. More 

New York City, New York
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 5 nights in adjoining ocean view rooms each with 2 double beds. Good location. It was an easy walk to the beach even with strollers and various water and sand toys. The lobby had been upgraded nicely. Rooms are still very dated. Gym was very ordinary. Staff were nice.

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha KazfromSydney, Thank you for staying at the Sheraton Princess Kaiulani. It is wonderful to learn that you found the location of our hotel to be convenient for all your adventures in Waikiki. Thank you for your kind comments regarding the updates we have made to our lobby to create a more inviting, comfortable atmosphere and your comments on our... More 

Honolulu, Hawaii
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed at a lot of hotels in that area of waikiki and I gotta say this is one of the best for the price. I've also had many problems at other hotels surrounding and this the only hotel where I don't have any problems whatsoever. Awesome service, great staff, clean rooms and great food. Theres also a gym and... More 

Was this review helpful? Yes 4
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha kayoko i, and thank you for staying at the Sheraton Princess Kaiulani. It is always a joy for us to welcome returned guests. We are honored by your kind comments regarding our associates, well maintained rooms, and wonderful dining options. Thank you for being our guest and we hope to have the pleasure of welcoming you to our hotel... More 

Auckland Region, New Zealand
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the 2nd time we've stayed at this hotel. It's reasonably priced and offers a great location which is right in the heart of Waikiki. It has free wifi, a nice pool area, friendly staff and is fine for a short Waikiki stay. It can be quite a noisey hotel - both visits we were often woken early in... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha trademark25, and thank you for staying at the Sheraton Princess Kaiulani. We are delighted to learn that you found the location of our hotel to perfect for all your adventures in Waikiki. It is great that you took advantage of our high-speed internet access and enjoyed our pool area. It is, however, disappointing to learn that you were inconvenienced... More 

Richmond Hill
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is a bit on the old side but the common areas have been renovated. The rooms are clean and renovated with only minor items on the old side. The hotel location is great, just a 5 minute walk to the beach and great places to eat. and shop Diamond Head is only a 1 hour walk away, 10... More 

Was this review helpful? Yes
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha LuigiRichmondHill, and thank you for staying at the Sheraton Princess Kaiulani. It is wonderful to learn that you were welcomed with a fresh and cleanly room upon your arrival. We are pleased that you found the location of our hotel to perfect for all your adventures in Waikiki. We are honored by your kind comments regarding Terry and Tommy... More 

Hotel Review Summarization

What travelers say

  • Resort fee(27)
  • Very nice(14)
  • Waikiki beach(13)
  • International market(13)
  • Great location(12)
  • Ocean views(9)
  • Good value(6)
  • Pool area(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Partial Ocean View Room (168)
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The Hotel (161)

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