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Sheraton Princess Kaiulani

#60 of 82 Hotels in Honolulu
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120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
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4th Night Free/Breakfast
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2,514 Reviews from our TripAdvisor Community

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Traveler rating
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    1,029
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (488)
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    (717)
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Sydney, Australia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Even though we just stayed here 6 months ago we had another visit in early June 2015. It's still a wonderful hotel although I pity the guests in the tower block as the building noise from the International Marketplace constructions must be annoying. Stay in the Princess wing or the Kaiulani wing. Everything clean and tidy and those amazing Sheraton... More 

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melbourne
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We are regular visitors and this trip was about our eight. We have always enjoyed our stay here, but with all the renovations and refurbishments that have been done, this time was just the best. From Kathy at the check in desk to the staff in the restaurant and splash bar, they were all friendly, helpful and nothing was too... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha maitaifan, and thank you for staying at the Sheraton Princess Kaiulani. It is always a joy to welcome back returned guests. We are delighted that Kathy, Mr. Orr, and our associates were able to make this recent stay simply the best you've had so far. Thank you for being our guest and we hope to have the pleasure of... More 

Scone, Australia
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We have thoroughly enjoyed our week here. The rooms are comfortable, especially the bed! best nights sleep i have had in a long time, and the air-conditioning works well. The glass is double glazed, so the rooms are very quiet at night. The food down at Splash Bar and Pikake is very good with generous sized meals. The staff here... More 

Was this review helpful? Yes
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Tony H, and thank you for staying at the Sheraton Princess Kaiulani. It is great to learn that you thoroughly enjoyed your experience with us. We are glad that you found our rooms to meet your needs and that it was comfortable. Thank you for your kind comments regarding our associates and dining options. We hope to have the... More 

Delevan, New York, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very nice hotel for most visitors. The ADA room we had was small and crowded. I had to move a chair to in front of the balcony so we had space for the electric wheelchair just inside the room. The parent company Starwood Hotels has instituted a "Resort Service Fee" for all of its hotels. This fee... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha James B, and thank you for staying at the Sheraton Princess Kaiulani. It is nice to learn that you had a pleasant stay with us. We are glad that you had the opportunity to dine at our generous buffet at Pikake Terrace and will share your feedback with our team. Thank you for being our guest and we hope... More 

Los Angeles, California
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Since Waikiki is a popular destination, I wasn’t expecting any upgrades or special service a Starwood Gold member. I was pleasantly surprised. I got upgraded to an ocean view room which was spectacular. On top of that, the breakfast buffet was comped and it was a nice treat. The hotel is in the perfect spot in Waikiki being centrally located... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha travelmypassion, and thank you for staying at the Sheraton Princess Kaiulani. As a Starwood Preferred Gold member, we value your loyalty and are pleased that you enjoyed the benefits we've offered. We are pleased that you enjoyed the convenient location of our hotel and the live, daily entertainment we have during the evenings. Just to clarify, we do not... More 

Adelaide, Australia
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 1 week ago

As a mediocre tourist class hotel this place fits the bill - but - as a resort, this is not. Charging a "resort fee" for this property should be an embarrassment for management - it is certainly a rip off for customers. The property is old but adequately maintained and the staff are generally helpful and attentive. We won't go... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha AJD57, and thank you for your valued feedback. We are disappointed to learn that your stay with us was not what you expected. Our resort fee provides an array of services and amenities to enhance our guests' experience. We regret that this was not of value to your experience, but we thank you for sharing your review as this... More 

cheltenham
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a feel good place as you walk in to book in you get a WOW feeling, good service the rooms are dated but clean and the bed is to die for,it is the best looking pool area bar none and the pool staff.are fantastic food is great and location none better

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha joja69, and thank you for staying at the Sheraton Princess Kaiulani. We are glad to learn that you had a great time with us and enjoyed the warm, welcoming atmosphere of our hotel. We are honored by your many kind comments. Thank you for being our guest and we hope to have the opportunity to welcome you back in... More 

Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After laying over in lax I had stayed in a rundown hotel. This was a nice hotel after staying there. It is a little dated but still nice. When we arrived the checkin goofed up the SPG account. The rooms were also not ready yet. So when they were ready I discovered a resort charge for "great amenities". It became... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha David S, and thank you for staying at the Sheraton Princess Kaiulani. We apologize that the start of your stay was inconvenienced but are pleased to learn that you had a pleasant stay with us overall. Thank you for being our guest. We hope to welcome you back for many more years to come. A hui hou (Until we... More 

Bedford MA
Level Contributor
116 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent one night at the Sheraton Waikiki on the way to Kauai earlier this month. The staff were very helpful and accommodating and the views from the 23rd? 26th? floor (can't remember, too jet lagged) were gorgeous. But as is the case with many Sheratons, the place needs updating and our room was next to the noisiest elevator I've ever... More 

Was this review helpful? Yes
SheratonWaikiki, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha MegBedfordMA, Thank you for your feedback, based on your photos we believe you stayed at our sister property- Sheraton Princess Kaiulani. We hope you will stay with us on your next visit. Mahalo, Keola Sheraton Waikiki Guest Experience Team More 

Melbourne, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our booking was for two beds , pool view , on arrival they stated we booked 1 king bed, they kindly "up graded " us to a partial ocean view (hang over the balcony) view the ocean between two hotels!! as a bonus we were on the side of the next door construction which commenced at 7am daily fortunately I... More 

Was this review helpful? Yes 3
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Elizabeth T, and thank you for staying at the Sheraton Princess Kaiulani. We are glad to learn that you had a pleasant stay with us with our comfortable Sheraton Sweet Sleeper Beds. We appreciate your feedback regarding our resort charge and will shared your comments with our team. Thank you for being our guest and we hope to have... More 

Hotel Review Summarization

What travelers say

  • Resort fee(27)
  • Very nice(14)
  • Waikiki beach(13)
  • International market(13)
  • Great location(12)
  • Ocean views(9)
  • Good value(6)
  • Pool area(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,424 photos of this hotel

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Partial Ocean View Room (168)
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The Hotel (161)

Management photos: Courtesy of the property manager

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Other (8)
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