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Sheraton Princess Kaiulani

3.0 of 5 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
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Sheraton Princess Kaiulani
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Sheraton Princess Kaiulani
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2,252 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kihei, Hawaii
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed yesterday NEW

Upon check-in they told me that all they had available was a handicapped room (even though neither my son nor I are handicapped). This meant that I received a room with a shower made for a handicapped person. This shower was a complete mess. Water came right out of the shower and went all over the bathroom floor. This made... More 

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San Diego, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Hotel not bad not good, It's is in the middle. But I bought 8 nights with breakfast for 2, when I checked in they gave me tickets for the breakfast and I didn't check the number of the tickets at the time of the check in. When I have two days to left the hotel I noticed that I do... More 

Was this review helpful? Yes 2
Antioch, California
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

My wife and I spent 11 days at this hotel and really had no complaints about our stay. The staff is friendly and most helpful, the pool is nice and offers nightly entertainment. The lobby area is gorgeous however the hallways and rooms are showing signs of age; worn wall and floor coverings need replacing. Also, a new paint job... More 

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here for one night on our way from Toronto to Kona. Very nice lobby, but once you get past that, it's a quick downhill. The rooms have not been updated since the 1960's, and the walls are dirty, peeling and chipped. The shower has so little pressure that you have to run around to get wet. The shower head... More 

Was this review helpful? Yes 1
Texas, QLD
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I don't know what official "Star rating" this hotel is but on my experience it would barley be a 3 star. The place is old and tired. Check in and entry are very nice and staff friendly but it's all down hill from there. Lifts are old and slow with HUGE wait times in busy periods, the room was very... More 

Was this review helpful? Yes 3
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a quick trip. Registration desk was very friendly, lobby was clean, and welcoming aura. Rooms a bit dated but you get what you pay for. Lots of options for breakfast from continental, hot foods and traditional Hawaiian-Asian. Good service overall. Pool is a bit sad but so what, just walk across the street and head for the... More 

Was this review helpful? Yes 2
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is adequate. Just don't go there expecting luxury. It is very dated. However, the actual rooms are not too bad in the beds are quite comfortable.very nice location and very nice staff. It's kind of funny, when you're in the lobby it all looks nice. But as soon as you get off the elevator, not so nice! But,... More 

Was this review helpful? Yes 2
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

On checking in to this hotel we were told about the resort charge of 25 dollars per day this was non negotiable . Our room was on the 27th floor and we could still her the building site next door at 7am every morning when they started work . The room was clean and tidy but a bit tired as... More 

Was this review helpful? Yes 2
Temecula, California
Top Contributor
141 reviews 141 reviews
38 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First--I want to rave about your associate Ping. She is so kind & gracious & very efficient.She is a gem!! The lobby & grounds are so gorgeous! Also, let's talk about location- location, you can walk anywhere & everywhere!!

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Im not usually one to write a reveiw, however Ive relied on Tripadvisor previously to plan trips and activies (including this one) its only fair I contribute. To put it simply i wont be staying at this hotel again. My wife and I stayed here previously and this was our second time staying here (20 nights in total). The decor... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Resort fee(53)
  • International market(29)
  • Waikiki beach(27)
  • Great location(18)
  • Ocean views(18)
  • Very nice(17)
  • Pool area(8)
  • Good value(6)
  • Parking garage(4)
  • Would definitely stay(4)

Additional Information about Sheraton Princess Kaiulani

Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sheraton Princess Kaiulani 3*
Number of rooms: 1152
Reservation Options:
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Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Sheraton Princess Kaiulani Hawaii/Honolulu
Hotel Style:
#12 Top resorts Hotel in Honolulu

1,337 photos of this hotel

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Hotel & grounds (152)
Dining (10)
View from room (104)
Room/suite (149)
Pool/beach area (77)
Bathroom (37)
Family/play areas (3)
Other (306)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (485)
Amenities (69)
Partial Ocean View Room (168)
Pool (35)
Restaurants and Bars (52)
The Hotel (161)

Management photos: Courtesy of the property manager

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Room/suite (3)
Hotel & grounds (5)
Dining (1)
Pool/beach area (1)
Other (5)
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