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Sheraton Princess Kaiulani

#60 of 82 Hotels in Honolulu
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120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
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Sheraton Princess Kaiulani
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Sheraton Princess Kaiulani
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2,417 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Francisco, California
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Perfect location, room and hotel grounds are not the best, needs improvement. there is a resort fee that includes parking, you get 2 water bottles a day, in-room coffee was good. you can borrow beach chairs which is big plus. i gave my rating based on the location of the hotel because is centraly located, the bed are very confortable..!

Was this review helpful? Yes 2
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha morena v, and thank you for staying with the Sheraton Princess Kaiulani. We are thrilled to learn that you enjoyed the convenient location of our hotel, as it is near various shopping and dining outlets. It is wonderful that you took advantage of our resort charge offerings and found our Sheraton Sweet Sleeper bed to be extremely comfortable. Thank... More 

Seattle
Top Contributor
55 reviews 55 reviews
47 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was in Honolulu for business, but still enjoy staying right in Waikiki Beach. This hotel has an incredible location. Right off the beach, and in the middle of everything. You can find tons of stores and restaurants nearby. There are also lots of beautiful walks to be had in many directions from the hotel. The hotel lobby, restaurant, and... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha foodnwine2522, and thank you for staying with the Sheraton Princess Kaiulani. We are thrilled to learn that you enjoyed the convenient location of our hotel, as it is located in the heart of Waikiki. It is wonderful that you found your room to be very clean and our Sheraton Sweet Sleeper bed to be extremely comfortable. Thank you for... More 

Windsor, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife & I have stayed at the Princess Kaiulani twice in the past 5 years. Our most recent trip was staying 4 days (April 18-21). During this trip we were greeted by friendly baggage staff who were most informative with any questions we had. The rooms were clean and the bed was soft. Bar staff by the pool were... More 

Was this review helpful? Yes 2
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Randy M, thank you for staying with the Sheraton Princess Kaiulani. We are delighted to learn that you found your room to be inviting and clean. It is wonderful that our associates were able to help you will your questions and provided excellent services. Thank you for being our guest and we hope to have the pleasure of welcoming... More 

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked at the very last minute as we were turned away from another hotel due to overbooking (I suppose this is what you get when you book on a very very cheap rate, always the first to get bumped). This hotel was actually the cheapest hotel by far given we had a car and needed parking. I must say... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Kitkat271, Thank you for staying at the Sheraton Princess Kaiulani. We are glad to learn that you would consider staying here with us again. It is wonderful that you found the location of our hotel to be convenient for your adventures in Waikiki. Thank you for being our guest and we look forward to welcoming you back in the... More 

Brisbane, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I did not stay here but across the road at the Moana Surfrider.I did however park my car there as the adjoining carpark is used by both Sheraton and Moana. Position is excellent .Right across the road from Moana and right alongside the (being reconstructed Hawaiian Village, Waikiki Beach and within walking distance of Waikiki shops restaurants hotels and car... More 

Was this review helpful? Yes 2
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Geoff H, Thank you for sharing your thoughts on the Sheraton Princess Kaiulani. We are disappointed to learn that you are deterred by the comments left by prior guests staying with us. Our hotel has wonderful offerings for our guests. It may not meet everyone's needs and expectations but we have a great team that is willing to go... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Sheraton and the rooms and pool were nice but the only issue is that you can hear your neighbours talking!Through the walls! This was made worse as thy were school girls who chatted and slammed doors until 2am! Other than that it was a nice hotel.

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Shanelle M, and thank you for staying at the Sheraton Princess Kaiulani. We are thrilled to learn that you found our room and pool experience to meet your expectations. We are, however, disappointed to learn that you were inconvenienced by neighboring rooms and we sincerely apologize. Thank you for sharing your valued feedback as we will use your comments... More 

Mexico City, Mexico
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

It's challenging to rate this hotel because of the large discrepancies. Some things are fabulous, like the location, customer service, check-in. The rooms are just appalling it feels that you are back in the 1940's and myself begin an SPG platinum member I was upgraded to an ocean view room and still was not nice. It is more than desperate... More 

Was this review helpful? Yes 2
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha ISAACMWA, Thank you for sharing your concerns with us. It is disappointing to learn that although our location and customer service met your expectations, our rooms and breakfast experience did not. We sincerely apologize for the underwhelming stay and have shared your comments with our management to improve our guest experience. Thank you for taking the time to share... More 

Sydney, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my 5th time to Waikiki and I try to stay at different hotels to try them out. I chose the Princess Kauilani because of its location and it's a Sheraton. So close to the beach and good coffee just outside. I was disappointed in its bathroom (who uses shower curtains anymore??) and lack of power, we had one... More 

Was this review helpful? Yes 2
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Maryanne O, Thank you for sharing your experience with us. We are pleased to learn that you found the location of our hotel to be convenient for all your shopping and dining needs in the heart of Waikiki. It is wonderful to learn that our associates were welcoming and helpful throughout your stay, as they take great pride in... More 

Greenwood Village, Colorado
Top Contributor
56 reviews 56 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It's challenging to rate this hotel because of the large discrepancies. Some things are fabulous, like the location, customer service, check-in, bell station, valet, breakfast areas and speedy elevators. It's these fabulous and wonderful features that tend to eclipse the most horrible feature: the rooms! This is why you'll see such a large range of ratings on here - If... More 

Was this review helpful? Yes 5
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha pursueliving, Thank you for sharing your experience with us. We are pleased to learn that there were some aspects of your stay that you felt were were great, such as the convenient location of our hotel, customer service, breakfast options, and pool experience. However, we are disappointed to learn that our rooms feel below your expectations and we sincerely... More 

Los Angeles, California
Top Contributor
60 reviews 60 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was looking forward to staying here after reading reviews but was disappointed from arrival to departure. My sister had arrived at lunchtime and checked in. She went to have a shower and found hair in the bath and on the tap. The bed was poorly made and the room wasn't clean. There were food stains on the room service... More 

Was this review helpful? Yes 3
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha alwaystravelling1973, Thank you for sharing your concerns with us. We are disappointed to learn that there were a couple of challenges during your sister's stay that did not meet your expectations and we sincerely apologize. We will be reaching out to you to find our more details in regards to the room your sister stayed in so that we... More 

Hotel Review Summarization

What travelers say

  • Resort fee(27)
  • Very nice(14)
  • International market(13)
  • Waikiki beach(13)
  • Great location(12)
  • Ocean views(9)
  • Good value(6)
  • Pool area(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,379 photos of this hotel

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Partial Ocean View Room (168)
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The Hotel (161)

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