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Sheraton Princess Kaiulani

3.0 of 5 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
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Sheraton Princess Kaiulani
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Sheraton Princess Kaiulani
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2,228 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Saarbrucken, Germany
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

great hotel in the center of waikiki! nice gym too! sometimes a little bit loud, but this is normal for waikiki! 2 Minutes to the famous waikiki Beach! i booked this hotel many times and it was always great to stay there!

Was this review helpful? Yes
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha joerggah, and thank you for sharing your experience at the Sheraton Princess Kaiulani Hotel. It is always a pleasure to welcome back returned guests and we are so thrilled to hear that you had another wonderful time at our hotel. As you mentioned, the location of our hotel is conveniently located in the heart of Waikiki and is a... More

San Francisco, California, USA
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I really like this hotel and its location the only concern I had was Housekeeping seemed a little bit lazy. They seem to overlook things in the bathroom when they cleaned each day but other than that it's a nice hotel

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sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha Sherry C, and thank you for sharing your experience with us. We apologize for our shortfall. We have already shared your valued feedback with our team and would like to gain further insight on which room you stayed in to ensure action is taken to improve our guest experience. Please feel free to reach out to us at waikikiconnect@starwoodhotels.com.... More

Top Contributor
50 reviews 50 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

We really liked the locations of this hotel. It was about a 2 block easy walk to the beach and also close to area shopping and restaurants. The beach area that was close to us was near the Duke statue and we enjoyed the rock barrier in the ocean that was there- it made our ocean experience feel a little... More

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sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha Johnsheila1, and thank you for sharing your recent experience at the Sheraton Princess Kaiulani Hotel. We are delighted to learn that you found the location of our hotel to be convenient for all your shopping needs in Waikiki. We are also glad to learn that you enjoyed the spectacular view of Waikiki Beach from your room and found our... More

Paisley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

this was booked as anniversary, on arrival room given was dirty in huge need or pint and complete refresh, complained and was given another option which was just as bad ended up not staying and had to pay huge upgrade to move to mona surfrider which is class hotel, on complaining to sheraton complaints were ignored even though head of... More

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sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha golfbuddie1911, and thank you for taking the time to share your experience at the Sheraton Princess Kaiulani Hotel. We apologize for the unpleasant experience you encountered during your stay, especially since you meant to spend it during a special occasion. Our team offered to move you to another room but it unfortunately did not meet your preferences. We apologize... More

Torrance
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The International Marketplace is under construction so if you make a reservation here be sure to ask for a room that does not face the construction zone. I am in a room on the 5th floor and my main view is an open pit construction site. If I turn to the left I have a partial ocean view through 2... More

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sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha Linda B, and thank you for taking a moment to share your experience at the Sheraton Princess Kaiulani. We are glad to learn that you found the location of our hotel to be fantastic for all your shopping needs. Our associates strive to help our guest feel at home and welcomed so it is wonderful to see that you... More

Contributor
17 reviews 17 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a wonderful balcony view of Waikiki Beach. The room was neat and tidy. Housekeeping was quick and efficient and with minimal interruption to my stay. There were many activities available during the day and a poolside bar and lounging area. The hotel restaurant is buffet style and a bit overpriced. I'd suggest to venture out onto the main... More

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sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha Robert T, and thank you for sharing your amazing experience with us. We are thrilled to hear that you had the opportunity to enjoy a beautiful view of the iconic Waikiki Beach from your room. Our housekeeping team works very hard on ensuring that our rooms are spotless, so we are glad to learn that you've noticed their efforts.... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Traveling alone for the first time is nerve wracking in itself but once i got to the hotel it was perfect. The first room I had was not the best but after I explained the issue to management they were more than accommodating to change my room with no additional fee. The location was perfect to get around town either... More

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sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha Melissa V, and thank you for sharing your amazing experience at the Sheraton Princess Kaiulani. We are thrilled to learn that our team was helpful and was able to accommodate your request for a new room. Our location is conveniently located in the heart of Waikiki and is perfect for all your shopping needs. Mahalo for your feedback and... More

Newcastle, Australia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here last month with my husband and I and our little children. We were on the 28 floor. The rooms were outdated and old, but extremely clean, however there was no air conditioning in the hallways or the lift. As you could imagine we were all a bundle of sweat by the time we reached the lobby. The... More

Was this review helpful? Yes 2
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha busymummyofthree, and thank you for sharing your experience at the Sheraton Princess Kaiulani. We are glad to learn that you loved the location of our hotel and found that our rooms were well maintained. It is always a pleasure to share with our team that our guests felt that our staff were friendly yet helpful. However, we apologize that... More

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good location, clean hotel, free wifi in lobby and offered 60mins per day free international calls. All facilities where clean and working. Very close to all attractions. Beach was across the road. Main shopping strip 2 mins walk. Price was reasonable fro ocean view with balcony.We would stay again.

Was this review helpful? Yes 2
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha Mercury_one1, and thank you for sharing your amazing experience with us. We are glad to learn that you loved the location of our hotel and found that our rooms were well maintained. It is also wonderful to hear that you found our products and services to be of great value to you. Mahalo for your valued feedback and we... More

Senior Contributor
21 reviews 21 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

GOOD: - Very central location, only across the road from the beach - Less busy than the other Sheraton (if you're choosing between the two) - Friendly staff NEEDS IMPROVEMENT: - Rooms are dated, wall art needs changing, desperately, let 1988 go already! Flat-screen TVs did help though. - Pool is too small (but when you have Waikiki beach, why... More

Was this review helpful? Yes
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha RoamingK1w1, and thank you for choosing to stay at the Sheraton Princess Kaiulani. We apologize that you felt that our rooms are dated and we thank you for your honest feedback. Regardless, our team works very diligently to ensure that our rooms are spotless and comfortable. As you have mentioned, the location of our hotel is superb and we... More

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Hotel Summarization (Beta)

What travelers say

  • Resort fee(57)
  • International market(31)
  • Waikiki beach(27)
  • Great location(21)
  • Ocean views(18)
  • Very nice(18)
  • Pool area(8)
  • Good value(6)
  • Would definitely stay(4)
  • Parking garage(4)

Additional Information about Sheraton Princess Kaiulani

Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sheraton Princess Kaiulani 3*
Number of rooms: 1152
Reservation Options:
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Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Sheraton Princess Kaiulani Hawaii/Honolulu

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