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Sheraton Princess Kaiulani

3.0 of 5 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
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Sheraton Princess Kaiulani
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Sheraton Princess Kaiulani
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2,334 reviews from our community

Traveler rating
    383
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    603
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    139
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Springfield
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

I am not one to post bad reviews but, I must say, this is one hotel that I would not return to. As our plane was leaving mid afternoon I requested a late check out (at our expense) and was told they did not allow that but that they provided a hospitality room for our convenience. Upon checking out we... More 

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vermont
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel was outdated but clean and a convenient location. It is right across from Waikii beach and convenient to some great restaurants. I would come here again. We were on the city side and it was not noisy.

Was this review helpful? Yes 1
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha valeriemcn, Thank you for staying at the Sheraton Princess Kaiulani. It is great to learn that you enjoyed the convenient location of our hotel, as it is in the heart of Waikiki near many shopping and dining outlets. We are pleased to find that you had a nice stay with us and we look forward to welcoming you back... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We were upgraded to a nicer room and greeted with towel heart swans, cookies, and a handwritten card by the housekeeping staff. Later we were surprised with a bottle of champagne. Their resort fee is reasonable and includes perks that are worth more than the price. ..parking in Waikiki to midnight of the day you check out, two tasty cocktails,... More 

Was this review helpful? Yes 1
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha 808ta, and thank you for staying at the Sheraton Princess Kaiulani. We are so delighted that you decided to celebrate your anniversary with us. It is wonderful to learn that our associates took great care of you during your stay and assisted with making your anniversary extra special with a personal touch. Thank you for sharing your experience with... More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Had to be on Oahu for a doctors appointment. I must say being that i am an employee of the Sheraton brand, i still judge each and every hotel with an unbiased opinion. We checked in at around 11pm and their was a gentlemen who checked us in in a timely manner. He even upgraded our room to a ocean... More 

Was this review helpful? Yes 2
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha James T, and thank you for staying at the Sheraton Princess Kaiulani. It is wonderful to learn that your experience has been great from check in to our service delivery. Thank you for your kind comments regarding our associates, as this is always a joy to share with our team. In the near future we hope to have the... More 

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

My husband and I are going to Hawaii for a 2 week trip in August/September. We are SPG members and have been for a while! We booked this hotel on the starwood hotel webiste. At the time of the booking, Starwood was showing multiple deals on this hotel so we decided to pick this one! it is only a few... More 

Was this review helpful? Yes 3
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha amp27839, and thank you for sharing your concerns. We are disappointed to learn of your frustrating experience and sincerely apologize for the inconvenience. We will share your feedback with our team to improve the reservation experience. Warmest aloha. More 

Springville, Utah
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We needed a home base for the three days we were on Oahu and since this was our first trip, we decided on Waikiki. The location was absolutely ideal. My wife was seconds away from shopping and I was just a few more seconds away from being on the beach. The room was nothing spectacular, but was clean, reasonably well... More 

Was this review helpful? Yes 1
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha thelosttexan, and thank you for staying at the Sheraton Princess Kaiulani. We are delighted to learn that you loved the location of our hotel, as it is conveniently located in the heart of Waikiki. It is wonderful that you found our room to meet your needs during your first tip to Honolulu and enjoyed your stay with us. We... More 

Top Contributor
286 reviews 286 reviews
42 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for my husband's work, and it was well worth the stay. The service was excellent, the location was perfect. Really, no complaints. I believe the new International Marketplace is being constructed below where we were staying and that work started at 5 each morning - but really, how can I complain? We were in bed while others were... More 

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sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha Newlovenewlife2012, and thank you for staying at the Sheraton Princess Kaiulani. We are delighted to learn that you had a nice time and found the location of our hotel to be conveniently located in the heart of Waikiki. It is great to learn that our associates took excellent care of you throughout your stay. Thank you for choosing to... More 

Ile Bizard
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

All hotels on the beach are very expensive. This one is good value and conveniently located across the road from the Moana Surfrider. Beach chairs are provided by the hotel and easy to carry a short walk to the beach. Courtyard dining is excellent. A room on a higher floor, facing Diamond Head gives excellent views. Convenient access to pulbic... More 

Was this review helpful? Yes 2
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha Morchain, and thank you for staying at the Sheraton Princess Kaiulani. We are pleased to learn that you had an amazing time and enjoyed the convenient location of our hotel. Thank you for being our guest. If you should ever decided to visit Waikiki again, we look forward to welcoming you back for an another great adventure. A hui... More 

Tucson, Arizona
2 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I stayed here in February for a business trip. The positives: The staff is very courteous and friendly and the location is very convenient to the beach, dining shopping. The negatives: hotel is in desperate need of a make over. The rooms are tired looking, the bed is extremely uncomfortable and at least in our case the... More 

Was this review helpful? Yes 1
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha sweetsgirl41, thank you for staying at the Sheraton Princess Kaiulani and for sharing your concerns with us. It is wonderful to learn that you enjoyed the location of our hotel and found it to be very convenient for all your shopping and dining needs. We are disappointed to learn that you did not have a good experience with your... More 

Oregon
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel rooms are dated but mine was clean. The housekeeping staff was fairly attentive however there was an empty water bottle left by the elevator for four out of the five nights I stayed there. The lobby was nice. I had a horrid waiter at the non buffet restaurant. He completely ignored us and I ended up having to... More 

Was this review helpful? Yes
sheratonpk, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review

Aloha fmr323, thank you for staying at the Sheraton Princess Kaiulani and for sharing your concerns with us. It is great to learn that you had a nice time with us despite some challenges you encountered during your stay. We have informed our management and action will be taken to improve our guest experience. We will be reaching out to... More 

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Hotel Summarization (Beta)

What travelers say

  • Resort fee(40)
  • International market(23)
  • Waikiki beach(18)
  • Ocean views(18)
  • Very nice(15)
  • Great location(14)
  • Pool area(8)
  • Good value(6)
  • Would definitely stay(4)
  • Parking garage(4)

Additional Information about Sheraton Princess Kaiulani

Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sheraton Princess Kaiulani 3*
Number of rooms: 1152
Reservation Options:
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Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Sheraton Princess Kaiulani Hawaii/Honolulu
Hotel Style:
#12 Top resorts Hotel in Honolulu

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