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Sheraton Princess Kaiulani

#58 of 82 Hotels in Honolulu
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120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
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Sheraton Princess Kaiulani
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2,580 Reviews from our TripAdvisor Community

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Traveler rating
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    1,052
    654
    269
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717
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (503)
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Washington, District of Columbia, United States
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I had an oceanview room on the 28th floor of the ainahau tower. These are the best rooms in the hotel. Room was clean, the pool was nice, they had entertainment every night. It was a nice place to hang out and lounge until you figure out where you wanted to go. Breakfast is delicious and convenient, although a bit... More 

Was this review helpful? Yes
Dallas, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I could write about all the things that did, and could have gone wrong, but the important thing is that Justin at the front desk was an all around awesome human being that actually cared. Not only did he give outstanding customer service, he got to know us, we got to know him, and he did it all with a... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha James N, and thank you for staying at the Sheraton Princess Kaiulani. It is wonderful that you had an amazing stay in Hawaii. We are pleased to learn that Justin took excellent care of you during your stay and at that our associates understood and accommodated your situation. Thank you for being our guest and we hope to welcome... More 

Fort Lauderdale, Florida
2 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

The rooms are old, some air conditioners don't work as well. The drinks at the hotel not so good and a bit pricey. However, the staff makes your stay worth your while. They are great!! I have visited this hotel more than once.

Was this review helpful? Yes
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha RosieBrian, and thank you for staying at the Sheraton Princess Kaiulani. It is always wonderful to welcome back returned guests. We are disappointed to learn that you had an average stay with us, as we always strive to ensure our guests have an amazing stay with us. It is nice to know that our associates were great. Thank you... More 

Sydney, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

To be honest we were not expecting much, but we were very pleasantly surprised! This hotel has the best location and a fraction of the price of the beach front hotels! Bed was amazing, pool was awesome, rooms are just what you need! Would definitely stay again! I'm very fussy with hotels and was very skeptical about this one given... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Dear ashygirl, Thank you for staying at the Sheraton Princess Kaiulani. We are delighted to learn that you loved the convenient location of our hotel, as it is located in the heart of Waikiki. It is wonderful that your room was perfect and met your expectations. Thank you for being our guest and we hope to have the opportunity to... More 

Sydney, Australia
4 of 5 stars Reviewed 4 days ago NEW

I arrived at the Hotel at appoximatley 04.00 hrs, only to find that my travel agent had booked me in for the following 2 days and that I did not actually have a room booked for the 04.00 hrs. arrival. After disussing the situation with the Front Desk Staff and presenting my SPG card, I was immediated placed into one... More 

Was this review helpful? Yes
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Dear In Transit Stop-Over, Thank you for staying at the Sheraton Princess Kaiulani. We are pleased to learn that you were well-cared for by our associates and that they took excellent care of your situation. Thank you for being our guest and we hope to have the opportunity to welcome you back. A hui hou (Until we meet again)! More 

Level Contributor
7 reviews
4 of 5 stars Reviewed 5 days ago NEW

We opted for this hotel, as a bit cheaper due to it being a block back from the beach but the location was excellent. So close to Waikiki beach and shops and restaurants. The hotel is a little dated but rooms good size with balcony that could seat 4 people. Staff were friendly.

Was this review helpful? Yes
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Sparkykpl, and thank you for staying at the Sheraton Princess Kaiulani. We delighted to learn that you enjoyed the convenient location of our hotel. It is wonderful that our associates helped your feel welcomed. Thank you for being our guest and we hope to have the opportunity to welcome you back in the near future. A hui hou (Until... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 5 days ago NEW

Enjoyed the stay here! Staff were great and had no hesitation in helping when needed. Food was good! Only issue was the room needed a better clean, was quite dusty and wifi needs an update as it was constantly dropping out. Otherwise enjoyable stay.

Was this review helpful? Yes
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Nikia P, and thank you for staying at the Sheraton Princess Kaiulani. We are glad to learn that our associates were helpful with your needs and requests throughout your stay. It is wonderful that you had the time to dine and enjoy the tasty island flavors of our cuisine. Thank you for being our guest and we hope to... More 

Sydney, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wow. We really enjoyed out time here. After reading some of the other reviews I was a little worried about the construction work next door and the worn outness of the place, but seriously some people are very fussy! We stayed in room 702 on the corner next to the construction site and didn't hear a thing. Booked a pool... More 

Was this review helpful? Yes 3
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha seasuze, and thank you for staying at the Sheraton Princess Kaiulani. We are pleased to learn that you had a great stay at our hotel. It is wonderful that our associates helped you feel welcomed and were able to assist you with your needs during your time with us. Thank you for being our guest and we hope to... More 

San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

As a Starwood Platnium 100 member, I am typically quite spoiled by the hotels already. But I must say the Princess greatly exceeded my expectations - from friendly staff who understood my situation (recently engaged) and upgraded me to a room with a fantastic ocean view to showing great flexibility for late checkout with alternative room. The staff here are... More 

Was this review helpful? Yes
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Dear Alvin M, Thank you for staying at the Sheraton Princess Kaiulani and for being a loyal SPG member. We are pleased to learn that our associates took excellent care of you and was helpful throughout your stay. Your kind comments will be shared with our team. Thank you fr being our guest and we hope to have the opportunity... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Hotel a little dated and can only get wifi in the lobby. But rooms big and comfortable. Pool area lovely. Expensive to eat in the restaurant, but extremely close to lots of shops and restaurants which are all reasonably priced. Just across the road to the beach. Hotel staff very helpful in booking excursions. Would recommend to anyone travelling on... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Lyn B, and thank you for staying at the Sheraton Princess Kaiulani. We are delighted to learn that you found our rooms to be spacious and comfortable. It is wonderful that you had the opportunity to enjoy our pool. We are glad that our associates were able to assist you with your travel plans. Thank you for being our... More 

Hotel Review Summarization

What travelers say

  • Resort fee(27)
  • Very nice(14)
  • Waikiki beach(13)
  • International market(13)
  • Great location(12)
  • Ocean views(9)
  • Good value(6)
  • Pool area(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,451 photos of this hotel

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Partial Ocean View Room (168)
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The Hotel (161)

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