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Sheraton Princess Kaiulani

#60 of 82 Hotels in Honolulu
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120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
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Sheraton Princess Kaiulani
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Sheraton Princess Kaiulani
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2,401 reviews from our community

Traveler rating
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    615
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW

We had an amazing time in Waikiki! Thank you to the wonderful staff at the Sheraton Princess Kaiulani for treating us like Royalty. Our service began with a warm welcome with room upgrade, complimentary champagne, welcome drinks at the pool bar, and complimentary breakfast at Pikake Terrace. We also had a complimentary photo shoot which was perfect right after our... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I was given a nice ocean view room on the 27th floor with complimentary breakfast coupons. The room was clean and the cleaning staff was very friendly. They even advised us on tourist spots which was really good as locals they knew a lot. The hotel staff agreed for a late afternoon checkout which helped my kids with their afternoon... More 

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Binfield, United Kingdom
Top Contributor
216 reviews 216 reviews
97 hotel reviews
252 helpful votes 252 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I booked my stay using a deal with American Express which meant the total included a car and the hotel room for two night. The hotel is situated on the cornet of Kalakaua Ave and Kanekapolei Street right in the hearty of Waikiki. It is across the road from the Mona Surfrider and no more than a two minute walk... More 

Was this review helpful? Yes 2
Ontario, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I have stayed here several times always a good stay and am satisfied. Glad to see some updates happening in the lobby. Yes this is an older hotel but you can't be the location. Walking distance to shops, beach, and food. Parking located at the hotel and included with resort fee.

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Lhuggi1, and thank you for choosing to stay at the Sheraton Princess Kaiulani. It is always a joy to welcome back returned guests. We are continuously looking for ways to improve our guest experience, so we are delighted that you like what we are doing. As you mention, our location is perfectly located in the heart of Waikiki, which... More 

Spokane
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Holy cow, we checked in had a beautiful lunch that included real orchids on the drinks. I am disabled and might need to stay in room when my husband was out so, when we were put into a room over looking the loud construction, I called down and explained my needs. They very pleasantly gave us a quiet room over... More 

Was this review helpful? Yes
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Christina R, and thank you for choosing to stay at the Sheraton Princess Kaiulani. We are thrilled that you enjoyed our dining options and found that our room met your expectations. It is wonderful that you like the new improvements we've made to the hotel. We are continuously looking for ways to improve our guest experience. Thank you for... More 

Sammamish, Washington
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We arrived at the Sheraton Princess Kaiulani for a three-night stay last month. We had stayed there many years ago, and remembered it as a nice, friendly hotel, but were completely unprepared for the wonderful treatment we received this time. When checking in, we mentioned that we were celebrating our 50th wedding anniversary, and the desk clerk, Mark, took it... More 

Was this review helpful? Yes 1
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha pondkeeper, and thank you for choosing to stay at the Sheraton Princess Kaiulani to celebrate your 50th wedding anniversary with us. We are delighted to learn that you had a lovely surprise and truly enjoyed your stay with us. Thank you for being our guest and we hope to have the pleasure of welcoming you back for many more... More 

Newcastle, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed 3 nights before our cruise & 3 nights after before coming back home. Friendly staff, rooms okay for what you pay & not far from the beach if that is your thing. Bus stops handy for travel around the city etc.

Was this review helpful? Yes
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Beverley P P, Thank you for staying with the Sheraton Princess Kaiulani. It always a great joy to welcome back returned guests to our hotel and are glad to learn that you had another wonderful experience with us. We are honored by your comments regarding our associates and will share the word with our management. Thank you for being... More 

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Just home from our 5th stay here. Two weeks with family. Great to see improvements in Lobby. Have no complaints with booking in. Staff great and very welcoming. Welcoming drinks appreciated. Looking forward to next visit.

Was this review helpful? Yes 3
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Liz F, Thank you for staying with the Sheraton Princess Kaiulani. We are pleased to learn that you had a nice experience with us and are honored by your kind comment regarding our associates. Thank you for being our guest and we hope to have the opportunity to welcoming you back in the near future. Warmest aloha. More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent 4 nights here in March 2015 as part of a tour. It is a beautiful hotel with much shopping, restaurants and water opportunities. There is a beach, several pools (including a great infinity pool) and a night time water light show. The breakfast buffet is outstanding.

Was this review helpful? Yes 4
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha Melinda J, and thank you for sharing your positive experience of our sister hotel, the Sheraton Waikiki. We are thrilled to learn that you had an amazing stay and hope to one day welcome you to the Sheraton Princess Kaiulani. Warmest aloha. More 

Kapaa, Hawaii
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great stay, much Aloha, comfortable beds. friendly staff and awesome location close to just about every location easy parking nice pool and reasonable prices on eating elevators were a little slow but when your on vacation it really doesn't matter.

Was this review helpful? Yes 3
sheratonpk, Guest Experience Team at Sheraton Princess Kaiulani, responded to this review

Aloha rickiie, and thank you for staying with the Sheraton Princess Kaiulani. It is wonderful to learn that you enjoyed the convenient location of our hotel, as it is located in the heart of Waikiki near numerous dining and shopping outlets. We are please to learn that you found our Sheraton Sweet Sleeper Beds to be comfortable and our hotel... More 

Hotel Review Summarization

What travelers say

  • Resort fee(29)
  • International market(20)
  • Waikiki beach(16)
  • Very nice(15)
  • Great location(12)
  • Ocean views(12)
  • Good value(6)
  • Pool area(5)
  • Would definitely stay(3)
  • Parking garage(3)
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