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Queen Kapiolani Hotel

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150 Kapahulu Avenue, Waikiki, Honolulu, Oahu, HI 96815
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1 room 1 adult
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Queen Kapiolani Hotel
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1,158 Reviews from our TripAdvisor Community

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Ottawa, Canada
Level Contributor
18 reviews
4 of 5 stars Reviewed 2 days ago NEW

My wife and I enjoyed 2 nights at the hotel this past August, after our cruise, and thoroughly enjoyed our stay! The room was clean, the staff very friendly, and the location was ideal for us! We will not hesitate to recommend this hotel, and look forward to our return visit!

Helpful?
Thank Gary T
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for sharing your review of your 2 night visit with us in Honolulu. Our team is dedicated to providing our guests with an outstanding service and a clean and comfortable stay. Your feedback is confirmation of our success and we have shared this with our team. We're pleased that you enjoyed our convenient location in close... More 

Cardiff, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I wanted to thank Serena personally for making our trip a great one, she really went above and beyond in every way. She not only helped us with everything we can possibly have questions about she also helped to sort out my account after I discovered that there had been several unauthorized debits made from it a few weeks ago.... More 

Helpful?
Thank An K
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for your kind review of Queen Kapiolani Hotel. We are excited to read that you are a return guest and that you have always had an excellent experience at our hotel. Your patronage is a testament to our standard of quality. The compliments you have shared of our team members show that our team is meeting... More 

Salem, Oregon
Level Contributor
518 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It is worth it to pay the extra 20 bucks or so for an upper floor ocean and diamond head view room. You also overlook the zoo, so you have very little of the backs of other hotels even though the hotel is a block or so back from the beach. The views both from the room and the lanai... More 

Helpful?
1 Thank pkrissel
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for your detailed review of Queen Kapiolani Hotel. Your comments on the outstanding service you received from Kevin and the rest of our team are encouraging to us as we continue to pursue excellence in quality and service for our guests. Our views from our Diamond Head and ocean view rooms are extraordinary and we appreciate... More 

Page, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We have stayed at Queen Kapiolani Hotel since the early 1980's. We go to Hawaii most every year, and don't just spend a few days, we spend an entire month in the Panoramic Junior Suite with the small kitchenette, and of course, the 180 degree view of the ocean, Diamond Head, and the mountains. Every time we go, the hotel... More 

Helpful?
1 Thank d4mts
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review of your stay with us at Queen Kapiolani Hotel. We are proud that you have chose our hotel for accommodations over the past three decades and we appreciate your loyalty. It is our goal to provide our guests with outstanding and memorable service and your feedback regarding this... More 

Phoenix, Arizona
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Got this as part of a hotel package. Hotel is dated with limited facilities. Staff are testy locals who are grossly indifferent to your business. If you gay, there is a gay bar attached to this spot and it is right by the beach.

Helpful?
1 Thank Charles S
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for sharing your review. We regret to read that your experience fell short of your expectations during your time with us at Queen Kapiolani Hotel. Hearing that the service you received was less than satisfactory is out of the ordinary and concerning to us. We would like to ask you to reach out to us privately... More 

Swift Current, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We have been travelling to Waikiki since 1984 and I can say this is the best place we have stayed!!! And we have stayed from the Wyndham at Beachwalk to the Waikiki Gateway. THIS WAS THE BEST!!!!! We stayed for two weeks and it was fantastic. Our room was amazing with views of Diamond Head and the ocean. Our kids... More 

Helpful?
1 Thank etjanz
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for your kind review of your two week stay with us at Queen Kapiolani Hotel. We're proud that this was the best lodging experience you've had since you first started coming to the island in 1984. Our team works hard to ensure all of our guests have an excellent experience and we appreciate reading this in... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

This is the worst experience ever!!!!! The hotel was way over priced for one then I stayed for 3days everyday they made me change to a different room saying that they already booked my room for someone else!!. I didn't know room numbers were assigned.. Anyways they charge a 15$ resort fee on top of the hotel fees.. Iout a... More 

Helpful?
Thank chanel h
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for sharing your review of Queen Kapiolani Hotel. We regret to read that your experience was less than satisfactory and are concerned to read the challenges you faced throughout your visit. Could you please reach out to us privately with your contact information so we can discuss the details of your visit? We want to do... More 

Shelby Township, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 3 nights because we could get an awesome view of Diamond Head and part of the Ocean for a decent price. In addition, the location was great - very short walk to the beach. It was wonderful waking up to that view ! The hotel staff was also quick to bring extra towels and... More 

Helpful?
1 Thank Julia123FromMichigan
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for sharing your review of Queen Kapiolani Hotel. After reading your feedback, it is clear that you enjoyed a memorable experience and received friendly and helpful service from our team members. This is exactly what we strive for at the hotel and we appreciate you sharing these comments. We have shared the opportunities for improvement that... More 

Tacoma, Washington
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I gave five stars for this older hotel because of the friendly staff in every department. This hotel, though recently renovated, is older. I love the location right by the Zoo, and my room had a great view of Diamond Head. I had lunch in the restaurant by the pool, and the service was charming. The bell staff, valet, and... More 

Helpful?
1 Thank KJ C
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for sharing your five star review of your experience with us at Queen Kapiolani Hotel. We are excited to read that you received fantastic service throughout your stay and have shared your compliments with our team. We're glad our location was convenient during your visit and that you enjoyed the breathtaking views of Diamond Head from... More 

Sydney, Australia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed in this hotel in September 2015. The hotel came as a package with a fly and cruise deal so to be fair it was not my choice. The hotel is is tired and in need of refurbishment. It is located at the very end and one block back from the beach. So you need to be prepared to walk... More 

Helpful?
Thank Chris1950
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for sharing your review of Queen Kapiolani Hotel. We are glad that we were able to re-situate you into an upgraded room and that you received overall pleasant service from our team. Your challenges during arrival are concerning to us and we are addressing this issue immediately within our organization. We strive to provide all of... More 

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