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Queen Kapiolani Hotel

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150 Kapahulu Avenue, Waikiki, Honolulu, Oahu, HI 96815
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Queen Kapiolani Hotel
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1,012 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (385)
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Houston, Texas
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel was a great location for the price. You can literally walk out of the hotel and see the beach, a 2-3 minute walk. The room was average. We got a Diamond Head View and it was pretty great. The only downside is that on our last full day there, the water was shut off because of a broken... More 

Was this review helpful? Yes
Newcastle, Australia
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Seriously you get what you pay for. We are staying here now for two nights & so far it's average. Pool tiny and no sun umbrellas around the pool either. Small rooms. Our mini fridge is bashed up. Wall paper is coming off. Wifi exists but is incredibly slow. Blah!

Was this review helpful? Yes 1
Greenville, South Carolina
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

All of those listing negative reviews on this hotel must be staying at some other property. We just spend 5 days here and it was outstanding. The staff is nice, particularly a guy named Travis at the desk. The room was clean, orderly, and serviced properly each day. Yes, there are the roll out glass windows, but how great to... More 

Was this review helpful? Yes 3
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, We appreciate you taking the time to review The Queen Kapiolani Hotel. We are pleased to hear that you loved you room and our excellent location. We take pride in providing our guests a memorable experience during their stay. We hope to accommodate you once again and wish you safe travels. Have a fantastic day! More 

Beaverton, Oregon
2 of 5 stars Reviewed 6 days ago NEW

Staff does not listen. Rooms are tiny. Bathroom tiniest yet. Housekeeping leaves at 4pm, but...oh...they forgot to tell us that and we returned to a room not yet cleaned at 2:30 and took a quick nap...until about 4pm. We had to ask twice for fresh towels. The hotel changes the password every Tuesday, and they may or may not tell... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review. It is unfortunate that you found your accommodations unsuitable during your stay with us at Queen Kapiolani Hotel. We strive to provide all of our guests with a positive memorable experience. If you have any further comments or concerns regarding the challenges during your stay, please contact our... More 

Edmonton
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

There are a lot of pro's and just a few con's - I actually feel bad stating con's because everything else was so amazing. The customer service at this hotel is above par. I booked my stay with expedia, when I arrived , the hotel did not have my reservation and asked me to wait. I waited maybe 5 mins... More 

Was this review helpful? Yes 3
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for your review of Queen Kapiolani Hotel. We are very happy to hear that you enjoyed your stay and received stellar service from our staff. We hope you will continue to choose Queen Kapiolani for future visits and that you have safe travels wherever you go. Have a wonderful day. More 

La Quinta, California
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Queen Kapiolani location is great...right across from the Honolulu Zoo/Kuhio Park and just paces away from the world famous Waikiki Beach and shops/restaurants. Queen Kap is a great value with adequate rooms but this is not an amenity filled, exotic, full service resort experience (even though a $14.95 per day resort fee added). We enjoyed our stay but lowered our... More 

Was this review helpful? Yes 3
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you for your review of The Queen Kapiolani Hotel. We are glad you enjoyed your stay with us at our beautiful location. Our guests enjoy our close proximity to the beach, zoo, and shopping and we are pleased to hear you were able to experience this as well during your visit. We hope to accommodate you once... More 

Maui
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We checked in late about 8 p.m. and were given a nice upgrade to a corner room with a great view of Diamond Head. Comfy beds, smallish bathroom, and great air conditioning on a hot humid day. we were n the 8th floor and there was a small balcony and NO noise from the city below. Dislike the $25 per... More 

Was this review helpful? Yes 2
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, We are pleased to hear that you enjoyed your stay with us at Queen Kapiolani Hotel. We are proud of our stunning views of Diamond Head and are glad that you were able to experience these from your room during your visit. Thank you for choosing us for lodging, We look forward to having you back in the... More 

Vancouver, Canada
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you're looking for a place to stay in the heart of Waikiki, steps away from the beach, and short walks away from the shops then Queen Kapiolani is the perfect option. But you're going to have to accept that you're staying at a more dated hotel (although most hotels in that area all seem dated anyway). Convenience: Near the... More 

Was this review helpful? Yes 3
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, We appreciate your review of The Queen Kapiolani Hotel. It is nice to hear that you enjoyed our location and were able to find fun activities nearby to partake in. Renovations are a priority for us at Queen Kapiolani and they are being pursued for the future. As in any business, this is a process. We thank you... More 

Friendswood, Texas
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are leaving today. This is a very pleasant hotel. The staff is very helpful and kind. Whilte many other reviews recommended the beach side if you are an early riser the Diamondhead side is wonderful because it is shaded from the morning light and overlooks the zoo...now I do not like places with caged animals and birds...it was nice... More 

Was this review helpful? Yes 3
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this review

Dear Guest, Thank you so much for your review of Queen Kapiolani Hotel. We are very happy to hear that room 1411 had it all for you! It is nice to hear that you thoroughly enjoyed your stay with us and we hope that you will choose us once again for lodging accommodations in the future. Have an excellent day! More 

Hotel Review Summarization

What travelers say

  • Diamond head(45)
  • Great location(7)
  • Waikiki beach(7)
  • Ocean views(6)
  • Very nice(6)
  • Friendly and helpful(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,016 photos of this hotel

Traveler photos: See what travelers like you saw

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Room/suite (86)
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Hotel & grounds (85)
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View from room (127)
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Pool/beach area (36)
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Dining (6)
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Bathroom (9)
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Other (132)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (66)
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Diamond Head View Hotel Room (Pre-Renovation) (84)
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Jr Suite (46)
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Pool (53)
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Restaurants and Bars (10)
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Standard Hotel Room (Pre-Renovation) (40)
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Standard Room with City View (50)
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Standard Room with Ocean View (37)
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The Hotel (110)

Management photos: Courtesy of the property manager

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All management photos (39)
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Room/suite (5)
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Hotel & grounds (24)
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Dining (3)
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Pool/beach area (3)
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View from room (4)
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