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Pagoda Hotel

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1525 Rycroft Street, Honolulu, Oahu, HI 96814
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Pagoda Hotel
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Pagoda Hotel
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361 reviews from our community

Traveler rating
    67
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    80
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    72
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Orinda, California
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Great location, parking across the street at $10/day is probably one of the cheapest around. Hotel is dated and needs work. Construction was going on when we were there. Shuttle to Waikiki unreliable. Ala Moana within 2 blocks. WalMart right across the street.

Was this review helpful? Yes
kekuwene, Manager at Pagoda Hotel, responded to this review

Aloha txleong, Thank you for your review. I am sorry that you did not enjoy your stay with us. I am happy that you found our location and value beneficial, but, we are trying to improve our rooms as well. Next month, we will begin renovations on the guest bathrooms and we will also be completing work on our lobby.... More 

Bensenville, Illinois
Contributor
14 reviews 14 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Pulling up to the hotel we originally thought our cab driver brought us to the wrong location. It was in what I would call a pretty rough part of town (looks wise anyway) and the hotel didn't match any of the pictures we saw on line when booking until we walked around back and saw what we assumed was the... More 

Was this review helpful? Yes 3
kekuwene, Manager at Pagoda Hotel, responded to this review

Aloha tjpal86, Thank you for taking the time to write a review. I have shared your review with our staff and I apologize for the discomfort you experienced at our property, from the arrival experience to your room. We are constantly striving to better ourselves and your post will assist in our drive to become better. Me Ke Aloha Pumehana,... More 

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at very cheap (and even camped) for most of our stay in Oahu, so we wanted to splurge just one night to have a nicer hotel. This definitely was not the place to do that. There was major construction in the lobby, we didn't have water for the first couple of hours of our stay,... More 

Was this review helpful? Yes
kekuwene, Manager at Pagoda Hotel, responded to this review

Aloha adventuregal13, Mahalo for taking the time to write a review. I am saddened that you did not enjoy your stay with us and I apologize for the lack of water you experienced. (The renovation had inadvertently hit the main water supply for the building - thankfully it was a relatively quick fix.) In order for us to improve for... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I arrived a day late after being stuck at JFK Airport for the night. My mum called to let them know and she said the lady who responded was very polite and kind. On arrival I was greeted at reception by a warm friendly face and was checked in straight away. My room was very clean with two double beds... More 

Was this review helpful? Yes 2
kekuwene, Manager at Pagoda Hotel, responded to this review

Aloha Cat198113, Thank you for your lovely review! We are overjoyed to hear that you enjoyed your stay with us, so far away from home. Thank you for the kind words about our staff, location & amenities. Unfortunately, you just missed the activation of the wifi in the guest rooms...too bad, then you would have had no negative comments! We... More 

Fremont, California
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 20, 2015

Due to a last minute cancellation on a previous booking, I had to scramble to find another hotel to stay at. Looking at the reviews for this hotel, I expected that it would be a clean place but nothing special. And I was right. The location of the hotel makes it easy to walk to the Ala Moana Shopping Center... More 

Was this review helpful? Yes 1
kekuwene, Manager at Pagoda Hotel, responded to this review

Aloha slbenz, Mahalo for posting a review! I am sorry that your stay was not the best, but here are some things that are happening. Wifi has been installed and activated in all guest rooms as of March 1, 2015, renovation of the main lobby will be completed this week & we will be working on renovating our guest bathrooms... More 

BAYarea
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 18, 2015 via mobile

Room was ok. Hotel/rooms were a bit dated. Room service was accomodating. Swimming pool was small, but we didn't care for it because we'd rather soak up the sun @ the beach because not everywhere you'll find a "Hawaiian Beach" but a better chance @ finding a pool. lol. Didn't eat @ the buffet because it was a bit pricey... More 

Was this review helpful? Yes
kekuwene, Manager at Pagoda Hotel, responded to this review

Aloha correa808, Thank you for taking the time to write a review of the Pagoda. I am thankful that you found our location and service excellent, and that you will return to us in the future. We will work on making your overall opinion of us better than just 'ok' in the future. We are finishing the refurbishment of the... More 

Senior Contributor
21 reviews 21 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 15, 2015

The reason me and my girlfriend booked this was because it was in a decent area and relatively cheaply priced. We were a bit nervous about going after looking at very mixed reviews but I don't have too many complaints about Pagoda. The receptionist wasn't a smiley character but our room was clean when we arrived and so was the... More 

Was this review helpful? Yes 1
kekuwene, Manager at Pagoda Hotel, responded to this review

Aloha Bish1961, Thank you for taking the time to post a review! I am happy that you enjoyed your stay and especially that you would stay with us again. We are trying to troubleshoot ways to make the a/c's less noisy and our Guest Services Staff is undergoing new service training in the near future. Currently, housekeeping does full cleaning... More 

Pago Pago, American Samoa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2015

I have stayed at the Pagoda many times over the past 20 years & will continue to stay there when in Honolulu. If you want to experience "local" flavor, this is the hotel to stay at. The location is really convenient - not only to the Ala Moana Shopping Center, but to lots of little local eateries & shops -... More 

Was this review helpful? Yes 1
kekuwene, Manager at Pagoda Hotel, responded to this review

Aloha Tinani I, Mahalo for your review! We are very fortunate to have long-time returnees to our property like yourself, and are very grateful that you took notice of some of the improvements that we have made. Our work is not done, though. We will begin renovation on the guest bathrooms and are almost complete with installation of wifi capabilities... More 

Honolulu, Hawaii
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 11, 2015

If I could give this place less than terrible I would. Yes, the original price was CHEAP however, after the "convenience fee" (which included in room internet access that was not up and running" and parking fee everyday ended up being MORE than staying at the Courtyard Marriott in Waikiki. We ended our stay early and decided to check into... More 

Was this review helpful? Yes 3
kekuwene, Manager at Pagoda Hotel, responded to this review

Aloha Nicole H, Thank you for taking the time to detail the shortcomings of your recent stay with us. I would love to have the opportunity to speak with you further so that I can take corrective action with the room and staff involved, as this is not the norm. We are constantly trying to improve the guest experience and... More 

Captain Cook, Hawaii
Top Contributor
155 reviews 155 reviews
10 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 18, 2015

Overnight only, check in was easy and coordinated, room was a slight upgrade - mostly in size. No real views here to speak of but close to lots of places you may want or need to go. Ala Moana Center is just out the door, plenty of local style food spots and some really good recent finds for our trip.... More 

Was this review helpful? Yes 1
kekuwene, Manager at Pagoda Hotel, responded to this review

Aloha Bobb L, Mahalo for staying with us several times over the decades and posting a review! I am glad to read that you noticed the upgrades that we are continuing to improve our product with. As you know, we've been around for 50 years and are hoping for another 50. We are installing wifi in all of our rooms,... More 

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