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Big Surf

1690 Ala Moana, Honolulu, Oahu, HI 96815
Big Surf
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39 reviews from our community

Traveler rating
    2
    6
    5
    3
    23
See reviews for
11
3
5
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago

One word. FRAUD! if you rent this place you will know what am I talking about. DIRTY!! All bedding are not clean, hair everywhere, restroom got flood, and refuse to fix. We already deposit half so no money back. No other choice so we ended up buying all new bedding and use only 2 restrooms. Manager and owner do not... More 

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Fort St. John, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 9, 2014

My brother-in-law booked this condo for its central location and affordable price. Unfortunately those are the only pros to renting from this building. The building itself is very old and run down and our suite was in a similarly poor condition. My room had some sketchy dried brown stain on it that looked like either dried food or feces. Because... More 

Was this review helpful? Yes 2
Port Macquarie, Australia
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 18, 2014 via mobile

These condos are individually owned and rented out. Overall the building is very poorly maintained. Our unit, 1105, was just OK. On the positive side, there were plenty of towels....er, that's about it! The unit was not clean, the kitchen was lacking in resources, eg only two glasses, the shower is awful (despite being recently renovated) and the whole place... More 

Was this review helpful? Yes 3
lake tahoe ,california
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 5, 2013

I stayed at the Big Surf Hotel ,its a nice clean hotel ,quiet and has really nice guests ,it is a affordable hotel in a HIGH END neighborhood with no homeless t speak of in the area like near the expensive hotels.I felt safe walking around at night It has many nice restaurants in the area and you can walk... More 

Was this review helpful? Yes 1
Honolulu, Hawaii
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 8, 2013

i stayed there for about a year and it was bad experience. the stuff is almost never in the office to answer complains and the charge an arm and a leg for cheap motel. plus when i was moving out they didn't refund me full deposit and made an excuse that i painted the wall. the wall had a big... More 

Was this review helpful? Yes 3
Perth, Australia
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 9, 2013

We booked to stay in apartment #1401 in Oct 2012. From the moment we walked into the apartment we had problems. > No hot water >No kettle to BOIL hot water for the dishes >Leaking toilet in bathroom >Only a few light globes in the apartment that worked >Ants in the bedroom and bathroom >only two cereal bowls for 5... More 

Was this review helpful? Yes 6
Fontana, California
Contributor
13 reviews 13 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 8, 2012

We used this 1BR/1BA condo as our base camp for 7 days while we stayed in Oahu. We knew this wouldnt be one of those luxurious places so dont expect that when you stay here. We had activities planned throughout the week and we just needed a place to rest our heads at night and shower. The condo had a... More 

Was this review helpful? Yes 3
Puyallup, Washington
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed August 15, 2011

Unfortunately this hotel is in a bad state of disrepair. Our room did not have air conditioning..so it got really stuffy and uncomfortable. The bedding was terrible with stains and holes in the sheets. It was obvious our room had not been cleaned in a long time. Our shower was dirty enough that we had to wear our sandals to... More 

Was this review helpful? Yes 7
Fort Saskatchewan, Canada
Contributor
20 reviews 20 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 18, 2011

for us , we called owner this is a common complain breaker just needed to be flipped to restart heater.always a pain .We arrived feb 3rd afternoon ,when we we got to our 14 floor room we a little surprised by that fact it was a bit smaller than we invisioned, no big deal. All bedrooms very old with hard... More 

Was this review helpful? Yes 6
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 12, 2011

We recently stayed in Apt 1401 at a cost of US$365 per night, for 3 bedrooms and 3 bathrooms this sounds reasonable. Well its not! There was very little hot water only for about 2 minutes if you were lucky. We had no blankets and had to buy some, left receipts to be reimbursed, but no luck with that. The... More 

Was this review helpful? Yes 5
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