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1690 Ala Moana, Honolulu, Oahu, HI 96815 (Waikiki)
Hotel amenities
Big Surf
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37 reviews from our community

Traveler rating
    2
    6
    5
    3
    21
See reviews for
7
3
5
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Port Macquarie, Australia
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 18, 2014 via mobile

These condos are individually owned and rented out. Overall the building is very poorly maintained. Our unit, 1105, was just OK. On the positive side, there were plenty of towels....er, that's about it! The unit was not clean, the kitchen was lacking in resources, eg only two glasses, the shower is awful (despite being recently renovated) and the whole place... More

Was this review helpful? Yes 2
lake tahoe ,california
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2013

I stayed at the Big Surf Hotel ,its a nice clean hotel ,quiet and has really nice guests ,it is a affordable hotel in a HIGH END neighborhood with no homeless t speak of in the area like near the expensive hotels.I felt safe walking around at night It has many nice restaurants in the area and you can walk... More

Was this review helpful? Yes 1
Honolulu, Hawaii
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 8, 2013

i stayed there for about a year and it was bad experience. the stuff is almost never in the office to answer complains and the charge an arm and a leg for cheap motel. plus when i was moving out they didn't refund me full deposit and made an excuse that i painted the wall. the wall had a big... More

Was this review helpful? Yes 2
Perth, Australia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 9, 2013

We booked to stay in apartment #1401 in Oct 2012. From the moment we walked into the apartment we had problems. > No hot water >No kettle to BOIL hot water for the dishes >Leaking toilet in bathroom >Only a few light globes in the apartment that worked >Ants in the bedroom and bathroom >only two cereal bowls for 5... More

Was this review helpful? Yes 5
Fontana, California
Contributor
13 reviews 13 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 8, 2012

We used this 1BR/1BA condo as our base camp for 7 days while we stayed in Oahu. We knew this wouldnt be one of those luxurious places so dont expect that when you stay here. We had activities planned throughout the week and we just needed a place to rest our heads at night and shower. The condo had a... More

Was this review helpful? Yes 2
Puyallup, Washington
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed August 15, 2011

Unfortunately this hotel is in a bad state of disrepair. Our room did not have air conditioning..so it got really stuffy and uncomfortable. The bedding was terrible with stains and holes in the sheets. It was obvious our room had not been cleaned in a long time. Our shower was dirty enough that we had to wear our sandals to... More

Was this review helpful? Yes 6
Fort Saskatchewan, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 18, 2011

for us , we called owner this is a common complain breaker just needed to be flipped to restart heater.always a pain .We arrived feb 3rd afternoon ,when we we got to our 14 floor room we a little surprised by that fact it was a bit smaller than we invisioned, no big deal. All bedrooms very old with hard... More

Was this review helpful? Yes 5
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 12, 2011

We recently stayed in Apt 1401 at a cost of US$365 per night, for 3 bedrooms and 3 bathrooms this sounds reasonable. Well its not! There was very little hot water only for about 2 minutes if you were lucky. We had no blankets and had to buy some, left receipts to be reimbursed, but no luck with that. The... More

Was this review helpful? Yes 4
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2010

First off this is not a 5 diamond hotel. What it is is a great deal especially if you're on a budget. Huge rooms w/ 2 queens beds, a sleeper/sofa and 2 cots. I stayed several times with friends and we used it as it was supposed to be - a spacious crash pad. Walking distance to the strip and... More

Was this review helpful? Yes 1
Ottawa, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 21, 2010

Only good thing was the location.The unit was dirty and very run down.We were there for 2 weeks and no cleaning was done,no extra linens provided.We had to go to laundermat and pay to have the linens cleaned,this was pricey.I dont know who is in charge of this place but they are obviously not very interested in keeping clients.We had... More

Was this review helpful? Yes 3
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Additional Information about Big Surf

Address: 1690 Ala Moana, Honolulu, Oahu, HI 96815
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range (Based on Average Rates): $
Also Known As:
Big Surf Hotel Honolulu
Big Surf Hawaii/Honolulu

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