We stayed@ aqua aloha surf for 10 days. When they say rooms
renovated, I could not agree with that statement! Our room 1402 smelled bad, missing pieces of trim, the ugliest musty smallest bathroom I have ever seen. Never saw roaches, but smelled bug spray in elevators& in room. There were 2 decent front desk people but most were rude&...
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Walking distance from Waikiki beach, restaurants, shops. Comfortable and clean room, we had an amazing view of Honolulu from the balcony (12th floor). Breakfast was OK. Con: Tiny pool, no Wi-fi in room (only in lobby), a bit noisy for light sleepers.
Aloha "nocaffeine",
Thank you for taking the time to share your experience here on trip advisor. we appreciate you choosing to stay with us at the Aloha Surf.
We hope to welcome you back again soon.
Tim Clark
General Manager
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Last year my wife and I were at the hotel for 10 days. All the things written about the hotel staff and service being excellent were true. We had only 1 major problem which we were get fixed after a week. Noise levels outside the hotel. We were on the 6th floor on the south end of the hotel. There...
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Aloha "GuyC",
Thank you for staying with us. I am sorry about the noise level in the parking lot next to our hotel. Waikiki is the major metropolitan area of the state. It does get noisy. I am glad we were able to move you to a more suitable room.
We look forward to your return.
Tim Clark
General Manager
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My wife and i came here because we had a wedding up in Turtle bay. First the good stuff. The room was solid. The bed was very comfortable. The room was decent size. comfortable for a weeks stay. It had microwave, fridge, a kitchen sink. Really helped to save money on stuff. also 2 blocks from a supermarket. The hotel...
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Aloha "Haverstrawman",
Thank you for sharing your experience here on trip advisor. I am sorry my front desk staff did not provide you with adequate information about diamond head and about Ono's restaurant being closed on Sundays. I spoke to the front desk clerk and he said he honestly did not know that restaurant was closed on Sundays. Just a...
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I was a little apprehensive staying another day in this hotel in the beginning. I stayed with my sister for 2 days and 1 nite in this hotel and I was very disappointed that the room is so tiny and the one bed it has appears to be only a full bed and not a King size. The batbroom is...
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Aloha "GNJADE",
Thank you for staying with us on your recent visit to Waikiki.
I am sorry the standard room here did not meet your expectations. It is the smallest of our three room categories, and the most reasonably priced. I am glad we were able to upgrade you to a larger room.
Our room rates do vary day to...
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My boyfriend and I looked for weeks for a hotel we liked and we finally decided on this ONE!!! We loved the location, the beach is only few minutes away, great restaurants, they provide you with beach towels, they have a pool, its basically close to everything and we even had an amazing couples massage. This hotel is a hidden...
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Aloha "Jojoperez",
I am so glad you found us. I am glad we were able to contribute to a relaxing, fun getaway for you and your boyfriend.
We appreciate your patronage and I appreciate you taking the time to share your experience here on trip advisor.
Come back and stay with us again soon.
Tim Clark
General Manager
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Stayed May 2012 for 3 nights prior to a cruise. Arrived in the afternoon around 3. 2 parties ahead checking in. I agree with others that said the front staff were not friendly, however they were efficient.
Our room was small and that is fine as we were not there to spend time in a hotel. It was a bed!...
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Aloha "Bucky_101",
Mahalo for staying with us prior to your cruise.
I appreciate your honest feedback about the service you recieved at our front desk. We truly appreciate our guests. I am working with our people to ensure they convey that in every encounter with our/their guests.
We are always working to improve.
Mahalo
Tim Clark
General Manager
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When we arrived we got there about 1:30pm and the lobby was crowded as a lot of tourists had just came off a cruise ship and it was chaos in the lobby, obviously our room wasn't ready my only complaint is we where told we would be called and it was pretty obvious this wouldn't happen due to the fact...
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Reviewed October 23, 2011
Aloha "Highlander447",
Thank you for choosing to stay with us again here at the Aqua Aloha Surf.
We appreciate your loyal patronage.
I apologize for the chaos that you encountered upon your arrival. That was by far the busiest day I have ever seen here at the Aloha Surf.
We had so many guests arriving off of the Cruise ship...
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The Aqua Aloha Surf was just what we were looking for in a Waikiki hotel. It was centrally located so we were able to walk every evening all over Waikiki. The hotel staff was very friendly and helpful. Our room was just right. We upgraded to a Superior with a King bed and got a corner room with a lanai....
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Aloha "Romantic Auburnites",
Mahalo for staying with us on your recent visit to Waikiki.
I am so glad we were able to contribute to a relaxing and refreshing vacation for you.
I hope you will return to visit us again soon.
Tim Clark,
General Manager
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The Aqua Aloha Surf is an older property on a quiet side street. The solid construction means quiet rooms, and the location puts you a convenient couple of blocks from the main part of what's left of Waikiki Beach and its mayhem, without forcing you to be part of it. There are quieter walks and jogs available along the Canal,...
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Aloha "Bima",
Mahalo for staying with us on your recent trip to Hawaii.
It is our goal here to provide true value for our guests. I am glad we were able to achieve that goal for you.
It is also our goal to make all of our guests feel welcome and appreciated. I am sorry we were not able to...
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