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Ala Moana Hotel

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410 Atkinson Drive, Honolulu, Oahu, HI 96814
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Ala Moana Hotel
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1,505 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Long Branch, Texas
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our group of ten stayed here overnight on our way to Micronesia. Our plane arrived late so our rooms where ready when we checked in around 6ish. I was dreading the check in line that I had read about in the reviews but thankfully there was no line. Our room was very clean, full of info ( what to do... More 

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California
Level Contributor
96 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed yesterday NEW

United Airlines booked us a last minute overnight stay here when our flight to Saipan from Los Angeles was delayed. My 4 year old and I was tired and I was already irritated with United Airlines as it is so we were not expecting much from this hotel or any hotel for that matter. However upon our arrival, I was... More 

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Los Angeles, California
Level Contributor
78 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here one night while on a business trip. This hotel was a lot less expensive than I would spend if I was on vacation in Hawaii and so my rating takes into account the value. However, the mattress was firmer than I would like and the Hawaiian bedspread was like something from the 70s. The bathroom looked like... More 

Was this review helpful? Yes 1
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for the kind words from a sophisticated traveler, we are grateful to have had the opportunity to host you and we hope you return soon. We will soon be announcing some terrific news which will address some of the “opportunities” you mentioned. Warmest Aloha and Ā hui hou kākou (Until we meet again) More 

Hilo, Hawaii
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Despite of being rated a 3 star hotel, I would rate them as a 5. Check in was speedy, we asked for a 12pm instead of 3pm and got what we wanted. Room was ready, our service rep Iwalani Segovia was the most helpful, friendly and filled with aloha! Wish there were more of her in any hotel! Our 2... More 

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Fairfield
3 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

Be Aware check in process takes forever. I have to pay for an upgraded room in order to get 2 beds. Which Samantha accommodated upon arrival without a smile. Glenn the bellman was very friendly and explained the room; he was already at the door waiting before we got to the room. Rooms aren't big. A bit crowded but ideal... More 

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AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for staying with us. We have some news that addresses some of your comments. Anew all day dining option will open this Fall and all the guest rooms will be refreshed starting this summer and finishing before year end. Additionally, we have installed a new computer system, that once we get past the learning curve, should provide an enhanced... More 

SYDNEY
Level Contributor
103 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent 10 nights this trip at the Ala Moana Hotel, it is so good to be this close to the Mall and to Ward Centre. As The Bus also leaves from the Mall we used it as a base to go out to Kailua for a beach day and to Kahala Mall as well as downtown. We did use... More 

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AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for staying with us. Guests find that the Ala Moana Hotel to be the perfect base to enjoy all the attractions our Beautiful Island has to offer. Mahalo and Warmest Aloha More 

Mililani
Level Contributor
75 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

stayed here in june for a staycation with my out of town cousins was so surprised how well kept and nice the hotel is we had aroom 2330 city and mountain view absolutley beautiful with a view of punchbowl memorial where the two out of town sisters parents are laid to rest, that was nice, also the city and street... More 

Was this review helpful? Yes 2
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for the kind words and allowing us to host you – remember there is a whole wing of new stores opening in Ala Moana Mall at the end of the year AND we will soon be announcing some terrific news soon too. Warmest Aloha and Ā hui hou kākou (Until we meet again) More 

Wheaton, IL
Level Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in an excellent location, near to the ocean and right across the street from the Ala Moana mall. Inside it is nicely decorated with a couple of restaurants, a massage place, a fitness room and a few stores. The staff that we've worked with are very friendly and helpful. The room itself is nicely appointed with a... More 

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AMHGM, Manager at Ala Moana Hotel, responded to this review

We are pleased that you enjoyed your stay. Please hurry back soon so that we may host you again. Mahalo and Warmest Aloha More 

Seattle, Washington
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 1 week for business. The front desk staff was friendly. The room was clean and well appointed. Normally I stay in Sheratons or Westins and the rooms and facilities were on par. Great location right next to Ala Moana shopping mall and beach park. Waikiki is just a 5 - 10 minute walk with lots of... More 

Was this review helpful? Yes
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for the kind words and we look forward to hosting you soon. We will soon be announcing some terrific news that will make your next stay even more enjoyable! Warmest Aloha More 

Makawao, Hawaii
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Ala Moana Hotel has the best location and friendliest staff I have met in a long time. We travelled there with a large group and we were in walking distance from everything we needed. Here are my likes and dislikes about the hotel. Liked: The Service - The ladies who worked at the front desk of the hotel were very... More 

Was this review helpful? Yes
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for staying with us; we apologize for any inconvenience with parking. Guests find that the Ala Moana Hotel to be the perfect base to enjoy all the attractions our Beautiful Island has to offer. Mahalo and Warmest Aloha More 

Hotel Review Summarization

What travelers say

  • Kona tower(13)
  • Food court(6)
  • Parking lot(5)
  • Shopping center(4)
  • Very nice(3)
  • Friendly and helpful(3)
  • Shopping mall(3)
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1,011 photos of this hotel

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Amenities (55)
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Kona Tower City Mountain View (36)
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One Bedroom Mountain View (41)
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One Bedroom Ocean View (46)
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Pool (8)
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Restaurants and Bars (51)
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The Hotel (43)
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Waikiki Tower City Mountain View (39)
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Waikiki Tower Ocean View (35)
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Waikiki Tower Partial Ocean View (32)

Management photos: Courtesy of the property manager

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Dining (14)
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Hotel & grounds (65)
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Pool/beach area (3)
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Room/suite (10)
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View from room (1)
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Bathroom (1)
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Other (5)
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