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Ala Moana Hotel

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410 Atkinson Drive, Honolulu, Oahu, HI 96814
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Ala Moana Hotel
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Ala Moana Hotel
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1,476 reviews from our community

Traveler rating
    271
    643
    348
    114
    100
See reviews for
341
388
199
356
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1476)
  • Mar-May only
    (406)
  • Jun-Aug only
    (347)
  • Sep-Nov only
    (358)
  • Dec-Feb only
    (365)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed yesterday NEW

When we arrived a smoke alarm that was low in batteries was emitting a high pitched beeping sound right outside our room. We called the front desk and asked to have it fixed- it was loud. About half an hour it stopped. That night, in the middle of the night it started up again and woke us up. We were... More 

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portagelakesgoddess
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were put here by the airlines when they cancelled our flight 7 hours. We were worried because we know what most airline hotels are like, but were pleasantly surprised. First of all, the desk staff were very nice considering they had about 200 displaced people. They were fast and friendly. Our room was very clean and we had a... More 

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Hervey Bay
Senior Contributor
23 reviews 23 reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel was awful. I stayed there for five nights. Room was scruffy and shabby. Bathroom basin had a rim of age old grime on the edges due to being set into the worktop. Toiletries were basic to say the least. Miles from any decent restaurants the in-house eateries were pricey and menu choices varied. Service was good though. Reception... More 

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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Ala Moana was a last minute decision since our initial booking with another hotel fell through. We were pleasantly surprised with how comfortable and clean the room was, although it is a bit on the small side. Bed was comfortable, bathroom clean and a good size, and all the usual amenities are provided. Being right next the Ala Moana shopping... More 

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Auckland Region, New Zealand
Contributor
15 reviews 15 reviews
4 of 5 stars Reviewed 3 days ago NEW

Shoppers paradise with access ramp from 2nd storey direct to Ala Moana centre. Nice tidy room and we booked one with a sea view on the 32nd story so we could check out the surf from our room, well worth the extra cost unless you just want a bed for the night. Nice pool with all day sun and plenty... More 

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Sydney, New South Wales, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I'm currently staying in this hotel on a business trip and i am shocked by the incompetence and lack care from the staff. The wait time to check in is unacceptable (usually waiting in line for minimum 45 minutes) and the staff lacked knowledge of their internal systems. We've experienced a wave of issues with checking into our rooms. Overall... More 

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1 review
1 of 5 stars Reviewed 3 days ago NEW

We waited for more than 2 hours to check-in and not a single staff approached the guests to explain what is the problem why the line/wait is too long. After 3 days of stay, the problem of checking out still the same. We waited for an hour to check out.

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1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

huge place long walks. Chinese Restaurant first class great food. Mona tower no Hdcp bars at toilet small room Adjacent to ala moana mall a huge mall many first class stores ABC store on ground level. Starbucks by Macy's Would stay again.

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California
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 3 days ago NEW

Staff was friendly, no bar by pool, no room service, Signature restaurant upstairs is very good & Great happy hour PUPU's and Drink prices, not part of hotel. Clean , small room. the only thing close to the hotel is the shopping center next door.

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Lihue, Hawaii
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

NO room service! And the adjacent cafe closes at 10AM! 10AM! We couldn't figure out the clock for the alarm or the coffee maker. The elevator requires a card key that is more of a nuisance than a security device. Our key cards were changed twice in one night and each time one did not work. We were there from... More 

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AMHGM, Manager at Ala Moana Hotel, responded to this review

Thank you for taking time to provide valuable feedback. We are sorry that your recent visit to the Ala Moana Hotel was met with inconsistencies. Rest assured, your comments were shared with the respective department heads. We appreciate you bringing these matters to our attention for it is through your caring concern that we improve and live up to the... More 

Hotel Review Summarization

What travelers say

  • Kona tower(13)
  • Food court(6)
  • Parking lot(5)
  • Shopping center(4)
  • Very nice(3)
  • Friendly and helpful(3)
  • Shopping mall(3)
Questions? Get answers from hotel staff and past guests. Ask a question

930 photos of this hotel

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View from room (63)
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Hotel & grounds (91)
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Pool/beach area (30)
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Room/suite (105)
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Bathroom (19)
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Dining (1)
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Other (159)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (55)
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Kona Tower City Mountain View (36)
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Kona Tower Partial Ocean View (38)
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One Bedroom Mountain View (41)
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One Bedroom Ocean View (46)
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Pool (8)
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Restaurants and Bars (51)
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The Hotel (43)
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Waikiki Tower City Mountain View (39)
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Waikiki Tower Ocean View (35)
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Waikiki Tower Partial Ocean View (32)

Management photos: Courtesy of the property manager

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Hotel & grounds (17)
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Dining (1)
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Room/suite (10)
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Pool/beach area (3)
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View from room (1)
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Bathroom (1)
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Other (5)
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