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Ala Moana Hotel

3.0 of 5 410 Atkinson Drive, Honolulu, Oahu, HI 96814
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Ala Moana Hotel
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Ala Moana Hotel
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1,319 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Hotel is clean and nice but it is really nothing exceptional. The service is good and staff friendly. I had a nice balcony that had a nice view of the ocean in which I could enjoy my morning coffee. It is next to the Ala Moana Mall a very large shopping complex with many dining options. The pool is... More

Was this review helpful? Yes
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for staying with us and for taking the time to provide feedback. We hope when your travels take you back to our beautiful Island you will stay with us again. Warmest Aloha More

Sydney
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at the Ala Moana on numerous occasions. Mostly for business but now I find I choose it when I come on vacation with my family. Great location next to the Ala Moana Shopping Center which has great shopping and food choices. We enjoy the quieter end of Honolulu and the convenience of the Ala Moana. Rooms are... More

Was this review helpful? Yes 2
Burnsville, Minnesota
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I found the Ala Moana to be a very nice hotel. It has recently been remodeled. Be aware that when you get to Hawaii you should be prepared for the life style of leisure. This may account for slower check in and check out. The hotel is about a 25 minute walk from Waikiki and is right next to the... More

Was this review helpful? Yes 1
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for staying with us and we hope you will return soon. Warmest Aloha, Bill More

Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Zero star hotel. not even 1. I'm a musician, traveling around the world. Visited this hotel for the business and experienced the worst service in the world. Women in the front desk are terrible as other people reviewed here, they don't communicate with people even in a normal way with common sense. One day, I found that I had lost... More

Was this review helpful? Yes 2
Ron T, Manager at Ala Moana Hotel, responded to this review

Dear Mnmkt, Your description of your dealings with the people at the front desk is most alarming. I would like to sincerely apologize for the treatment that you received which was totally unexceptable. Not once but 4 times makes me even more embarrassed and can't even imagine what you described. Your comments will be referred to the manager in charge... More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Not being acknowledged despite being the only one in line and still having to wait for over 5 minutes to check in did not leave a good first impression. (There were 4 Guest Service Attendants behind the counter, but they would not make eye contact. Maybe if they ignore me long enough I will go away or someone else will... More

Was this review helpful? Yes 3
Singapore, Singapore
Top Contributor
90 reviews 90 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed there for a night before heading home. The hotel is located next to the famous mall and I am sure that this is the best place for the shoppaholics. We took the higher floor room overlooking both sea and mountain side. The view is great. The room is clean and compact. There is the microwave, too. The service is... More

Was this review helpful? Yes
Ron T, Manager at Ala Moana Hotel, responded to this review

Dear ManngaDua-I am glad to hear that your trip to Hawaii and stay at the Ala Moana Hotel. I hope everyone from Singapore looks at your posting and will give us an opportunity to welcome them in the future. More

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The check in is slow if you are used to a Hiltons style hotel. The staff are friendly. Not so much the valets. The room I'm in has a nice view of both the ocean and the mountains. It is neat well equipped with a microwave, refrigerator and a little pantry. The Internet does not seem to work on smartphones... More

Was this review helpful? Yes
Ron T, Manager at Ala Moana Hotel, responded to this review

Dear George S. Thank you very much for your very positive posting on TripAdvisor regarding your last visit to the Ala Moana Hotel. I am glad that we were able to make your viisit to the hotel a comfortable and enjoyable one. I hope to see you back at the hotel in the very near future. More

Tacoma, Washington, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

It's not the fault of the hotel that they had a huge convention staying at their property, but it WAS their fault that they did not at all adequately staff for what seemed like a significant increase in guests. I waited for 20 minutes in line with a lobby overflowing with guests and bags at the Bell Check, only to... More

Was this review helpful? Yes 1
Maryland
Top Contributor
241 reviews 241 reviews
64 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Ala Moana at first blush is pleasant and nice. Great, courteous doormen arrive you and direct you to reception, through a massive lobby. But the rooms are showing their age. The bathroom was out of date, and had peeling chrome on the mirror. The shower was too low to wash my hair under unless I bent over. I used... More

Was this review helpful? Yes 1
Ron T, Manager at Ala Moana Hotel, responded to this review

Thanks you for your comments regarding your last visit to the hotel. We will definitely address your comments and make changes wherever possible to make it more comfortable for all of our guest. Once again thank you for taking the time to point out your diappointments so that we can make changes to improve the hotel offerings for all of... More

Colorado
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Much better options closer to the water, tiny rooms, pool was dreadful. We only stayed here because US Airways delayed us overnight and paid for us to stay here. Difficult to cross over to nearby Ala Moana beach park walking, the traffic is loud and lights take forever.

Was this review helpful? Yes 1
Ron T, Manager at Ala Moana Hotel, responded to this review

I am sorry that the hotel did not meet your expectations during your delayed departure from Hawaii. I am sure that some of your feelings may have been different if you were here under different circumstances and had more time to relax and enjoy your vacation. Once again please accept my apology for our shortcomings during you recent visit. More

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Hotel Summarization (Beta)

What travelers say

  • Kona tower(14)
  • Food court(6)
  • Very nice(5)
  • Parking lot(5)
  • Shopping center(5)
  • Shopping mall(3)
  • Friendly and helpful(3)

Additional Information about Ala Moana Hotel

Address: 410 Atkinson Drive, Honolulu, Oahu, HI 96814
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ala Moana Hotel 3*
Number of rooms: 1169
Reservation Options:
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Also Known As:
Hotel Ala Moana
Ala Moana Honolulu
Ala Moana Hotel Hawaii/Honolulu

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Kona Tower City Mountain View (36)
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One Bedroom Mountain View (41)
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One Bedroom Ocean View (46)
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Pool (8)
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The Hotel (43)
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Waikiki Tower City Mountain View (39)
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Waikiki Tower Ocean View (35)
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Waikiki Tower Partial Ocean View (32)

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