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Ala Moana Hotel

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410 Atkinson Drive, Honolulu, Oahu, HI 96814
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Ala Moana Hotel
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1,500 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
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SYDNEY
Level Contributor
101 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent 10 nights this trip at the Ala Moana Hotel, it is so good to be this close to the Mall and to Ward Centre. As The Bus also leaves from the Mall we used it as a base to go out to Kailua for a beach day and to Kahala Mall as well as downtown. We did use... More 

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Mililani
Level Contributor
75 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

stayed here in june for a staycation with my out of town cousins was so surprised how well kept and nice the hotel is we had aroom 2330 city and mountain view absolutley beautiful with a view of punchbowl memorial where the two out of town sisters parents are laid to rest, that was nice, also the city and street... More 

Was this review helpful? Yes 1
Wheaton, IL
Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is in an excellent location, near to the ocean and right across the street from the Ala Moana mall. Inside it is nicely decorated with a couple of restaurants, a massage place, a fitness room and a few stores. The staff that we've worked with are very friendly and helpful. The room itself is nicely appointed with a... More 

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Seattle, Washington
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for 1 week for business. The front desk staff was friendly. The room was clean and well appointed. Normally I stay in Sheratons or Westins and the rooms and facilities were on par. Great location right next to Ala Moana shopping mall and beach park. Waikiki is just a 5 - 10 minute walk with lots of... More 

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AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for the kind words and we look forward to hosting you soon. We will soon be announcing some terrific news that will make your next stay even more enjoyable! Warmest Aloha More 

Makawao, Hawaii
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Ala Moana Hotel has the best location and friendliest staff I have met in a long time. We travelled there with a large group and we were in walking distance from everything we needed. Here are my likes and dislikes about the hotel. Liked: The Service - The ladies who worked at the front desk of the hotel were very... More 

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AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for staying with us; we apologize for any inconvenience with parking. Guests find that the Ala Moana Hotel to be the perfect base to enjoy all the attractions our Beautiful Island has to offer. Mahalo and Warmest Aloha More 

Toronto, Canada
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Still a great place to stay in Honolulu. Our Room on the 8th floor overlooking the pool was nice. Breakfast was great. Quiet and businesslike. Apparently a favorite hotel of flight crews and military personnel. The mall next door was convenient for restaurants and shopping. Ala Moana beach park was a 10 minute stroll , with a fine beach lagoon... More 

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AMHGM, Manager at Ala Moana Hotel, responded to this review

We are honored you chose to revisit and we think you should make a return visit a tradition on every anniversary! Ā hui hou kākou (Until we meet again) and Warmest Aloha More 

Honolulu, Hawaii
1 review
3 of 5 stars Reviewed 1 week ago

To start, they made us wait 1 1/2 hours past check-in time to get a room (check-in is 3pm, but they finally called me up for our room at 4:37) At first they told us that the room was not ready and they were working on it. Then the reception manager told us that our 7 day stay was too... More 

Was this review helpful? Yes 1
AMHGM, Manager at Ala Moana Hotel, responded to this review

We appreciate you bringing these matters to our attention for it is only through your caring concern that we improve and live up to the standards you, our valued guest, deserve. We are working hard to make our new computer system work with improved measures/procedures to handle difficulties in the future. We are committed to you, our valued guests, by... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

On arrival, we could tell the hotel was very large, took a long long time to check in, didn't appear to be a lot of staff about. Our room was lovely, not very large but big enough for the two of us, balcony with table and chairs overlooking the pool and down towards the beach. Bathroom was a good size,... More 

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AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for the kind words from a sophisticated traveler, we are grateful to have had the opportunity to host you and we hope you return soon. Warmest Aloha More 

United States
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed in a privately owned condo for a few nights and loved it! The room was spacious & well equipped with a microwave, fridge, plates, toaster, utensils, etc... It was convenient to Ala Moana Shopping Center & restaurants. So, that was a plus in staying at this hotel. As for the customer service, it was bad! The second we... More 

Was this review helpful? Yes 1
AMHGM, Manager at Ala Moana Hotel, responded to this review

We appreciate you bringing these matters to our attention for it is only through your caring concern that we improve and live up to the standards you, our valued guest, deserve. We will be posting this review to remind everyone of the importance of showing aloha. Mahalo and Warmest Aloha More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Staff couldn't care less about you unless you work for the airlines or are part of an event they are hosting. The rooms are small and not well appointed microwave won't pop popcorn, parking is overpriced. Bottom line you'll pay a lot and get little for it.

Was this review helpful? Yes 2
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for staying with us and we regret any inconvenience you encountered and your experience will be discussed at our shift meetings. Our aim is to earn a "WOW" next time you stay with us. More 

Hotel Review Summarization

What travelers say

  • Kona tower(13)
  • Food court(6)
  • Parking lot(5)
  • Shopping center(4)
  • Very nice(3)
  • Friendly and helpful(3)
  • Shopping mall(3)
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1,004 photos of this hotel

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One Bedroom Ocean View (46)
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Pool (8)
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The Hotel (43)
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Waikiki Tower City Mountain View (39)
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Waikiki Tower Ocean View (35)
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Waikiki Tower Partial Ocean View (32)

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View from room (1)
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Bathroom (1)
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Other (5)
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