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Ala Moana Hotel

3.0 of 5 410 Atkinson Drive, Honolulu, Oahu, HI 96814
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Ala Moana Hotel
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Ala Moana Hotel
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1,349 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Knightsen, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Small but everything you need to enjoy your stay. Refrigerator, microwave, coffee maker, and wonderful gift store to buy extras. Love the fact that your next door to huge shopping center and so close to the convention center that you can walk. Also close enough to walk a little further to beach. Also two elevators to accommodate all with very... More

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

A nice, clean hotel with nice people working there but it is too far from the beach. Next to the mall and near the convention center, but who cares about that. Although they would like to help, don't expect any favors from the front desk.

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Safety Beach, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is situated right next to the Ala Moana shopping centre and about a 10 minute walk to the beach. The rooms are modern, the beds very comfortable and we had a great view from the 12th floor. the first morning we had breakfast at the buffet downstairs which was ok. There is a walkway that takes you into... More

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Central California
Top Contributor
60 reviews 60 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are comfortable & quiet with excellent temperature controls. Beds & pillows are comfy. Coffee maker, wi-fi, fridge & microwave a definate bonus. I was surprised to find, however, when I called front desk to see if I could get an extra coffee, they said they could do that, but would bill me $2.50 per packet! Housekeeping staff is wonderful... More

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AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for your kind words and for allowing us to host you. Hurry back soon! Warmest Aloha More

Wailuku
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

went to get my room and didn't know that my print out was only of the rates and I didn't get a confirmation #. SAMANTHA at the front desk was very accommodating and honored the rate that I had on my print out, imagine coming in from the airport and you had no place to stay! she was very pleasantm... More

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AMHGM, Manager at Ala Moana Hotel, responded to this review

Thank you for allowing us to host you and we will pass on your kind words to Samantha - hurry back soon. Warmest Aloha More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Very noisy rooms because of the street activity, very unkind employees at the reception, at the concierge, at the bell boys, at the cafe... I have never seen that in a hotel of this category. Super overrated. All the employees seem to hate their job and the customers. Awful experience!

Was this review helpful? Yes 1
Ron T, Manager at Ala Moana Hotel, responded to this review

Please accept my sincere apology for the way that my employees treated you during your visit. Rest assure that I will be looking at all departments and making improvements in the way that our guest are being treated. I know that we are better than that and will ensure that everyone puts their best foot forward when dealing with all... More

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

If you are looking for service, don't come here. I am a Jewish Traveller and told the BELL DESK Firday night to come and knock on the door so they can press the Elevator button so I can come down and noyone showed up on satruday at the requested time. If you are a Jewish Traveler this Hotel is clearly... More

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AMHGM, Manager at Ala Moana Hotel, responded to this review

We are sorry you were disappointed and we will review our procedures to insure a better stay in the future. Mahalo for the feedback. More

Sooke, Canada
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my second visit to this hotel. This is far enough away from Waikiki so you are not really in the tourist area, which is a good thing. Most people who stay here seem to be on business. The staff on check in is great and efficient. The room was clean and had a fridge and microwave in it.... More

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AMHGM, Manager at Ala Moana Hotel, responded to this review

We are grateful you chose to stay with us and were pleased with your stay. We hope your travels will take you back to our beautiful Island and you allow us the privilege of hosting you again. Mahalo and Warmest Aloha More

Trenton. New Jersey USA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

October 28, 2014. My wife and I were in the process of traveling from Honolulu, Hawaii Airport to Newark, New Jersey via United Airlines. Our flight was schedule to depart at 8:30 pm that evening, but experienced mechanical problem with one of the planes flaps. Long story short, we were asked to exit the plane at 10:30pm because they could... More

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AMHGM, Manager at Ala Moana Hotel, responded to this review

We apologize for your disappointment, we are located next to one of the premier shopping malls in the country with numerous first class restaurants and many fast food venues. Soon we hope to announce an exciting new food option at the Ala Moana so please return and give us another opportunity to host you! Warmest Aloha More

Wailuku
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Your website is awful. Tried to get a one bedroom and kept going back online. It does not want to sell me a room. Wanted a suite and to be close to Ala Moana Shopping Center but kept getting shut down by your website. I tried at least 7 times and will end up going to Prince down the street.

Was this review helpful? Yes 1
AMHGM, Manager at Ala Moana Hotel, responded to this review

We are sorry you had an issue, we hope you used http://www.alamoanahotelhonolulu.com/ We also provide two toll free numbers, from the Mainland :(800) 367-6025 and neighbor Island: (800) 446-8990 Mahalo More

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Hotel Summarization (Beta)

What travelers say

  • Kona tower(14)
  • Food court(6)
  • Very nice(5)
  • Parking lot(5)
  • Shopping center(5)
  • Shopping mall(3)
  • Friendly and helpful(3)

Additional Information about Ala Moana Hotel

Address: 410 Atkinson Drive, Honolulu, Oahu, HI 96814
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ala Moana Hotel 3*
Number of rooms: 1169
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Also Known As:
Hotel Ala Moana
Ala Moana Honolulu
Ala Moana Hotel Hawaii/Honolulu

881 photos of this hotel

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Kona Tower City Mountain View (36)
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One Bedroom Mountain View (41)
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One Bedroom Ocean View (46)
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Pool (8)
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The Hotel (43)
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Waikiki Tower City Mountain View (39)
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Waikiki Tower Ocean View (35)
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