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Ala Moana Hotel

3.0 of 5 410 Atkinson Drive, Honolulu, Oahu, HI 96814
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Ala Moana Hotel
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Ala Moana Hotel
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1,420 reviews from our community

Traveler rating
    260
    615
    339
    109
    97
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330
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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Eagle River, Alaska
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars NEW

I stayed here for a conference; it was adequate. I appreciated the cleanliness, quick elevator, peek-a-boo view of the harbor, and close proximity to the mall, which is full of shops and restaurants. However, it's not where I would chose to stay for a vacation, given that it's not on the beach. If you don't mind a $12 taxi ride... More 

Was this review helpful? Yes
Union City, California, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

very nice and spacious hotel, enjoyed it a lot! close to the ala moana mall and ala moana park. A little far from waikiki beach but that's fine with me. parking is a little expensive. and I parked in the park during the day. I did street parking at night and did little walk back to hotel definitely would recommend... More 

Was this review helpful? Yes
AMHGM, Manager at Ala Moana Hotel, responded to this review

We are pleased that you enjoyed your stay. Please hurry back soon so that we may host you again. Mahalo and Warmest Aloha More 

Metro Manila, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Been staying in this hotel every time I go to hawaii with my dad. The rooms are well maintained. Staffs is very friendly and helpful in every way that they can. Location wise its very good! It's connected at ala moana center. Waikiki is also walkable but it you dont like walking you can take the bus or just rude... More 

Was this review helpful? Yes
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for the kind words and we look forward to hosting you soon. And that is great advice, Being a hotel condominium, management structure is very unique. Although the hotel rental program manages the majority of units in the building, a handful of unit owners prefer to self-manage or contract outside property management companies such as Luxury Suites International, Hawaii... More 

Honolulu
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My colleagues and I coordinated a national conference at the AMH and we are so pleased with the service we have experienced! From booking, to setting up for the conference, and holding the actual conference.... the service of AMH was superb! And for us kamaaina who chose to stay at the AMH during the conference, Aunty Iva at the front... More 

Was this review helpful? Yes
AMHGM, Manager at Ala Moana Hotel, responded to this review

Music to our ears! Glad to know you will be back soon and we look forward to hosting you again Mahalo and Warmest Aloha More 

Atlanta, Georgia
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

I've stayed here many times in the past. Our room 1230 was very dated with old bedspreads peeling wall paper, rust around the sink, musty tub with hair and sand upon checkin. Shower curtains needs to be changed. mold on the bottom. Due for a upgrade. we were there over the weekend of a lot of State High School championships.... More 

Was this review helpful? Yes
AMHGM, Manager at Ala Moana Hotel, responded to this review

Thank you for taking time to provide valuable feedback. We are sorry that your recent visit to the Ala Moana Hotel was met with inconsistencies in the upkeep of your room. Rest assured, your comments were shared with the respective department heads and corrective measures made in servicing and the cleanliness of all our guest rooms. We appreciate you bringing... More 

Ohio
1 review
2 of 5 stars Reviewed 6 days ago NEW

While the lobby isn't bad and the rooms were clean, prepare to be gouged! The beds also aren't comfortable at all. There were two co workers in my room with two beds. We called downstairs to ask for an extra packet of coffee for the in-room coffeemaker. We were told we'd need to come downstairs and pay $2.50 for that.... More 

Was this review helpful? Yes
Ron T, Manager at Ala Moana Hotel, responded to this review

Dear Sue T, Please accept my sincere apology regarding the handling of the extra packet of coffee that you requested. As a general rule, there is an additional charge for coffee meant to keep guest who take advantage of the complimentary coffee. Management always has the authority to waive the charge if the situation calls for it. In your case... More 

Kelowna, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

If you want to pay too much for little sleep and scummy bedspreads, this is the hotel for you! Great location next to the Ala Moana Shopping Centre, but the hotel is feeling it's age, especially if you get in the Kona Tower. If you get a discounted rate with AA or Kama'aina, you get the Kona Tower. Construction started... More 

Was this review helpful? Yes 1
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for staying with us and we apologize for the construction. Our aim is to provide a comfortable (and quiet) haven for all our guests. We hope that your next visit will be a peaceful one! More 

Portimão, Portugal
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

ok is the best hotel in honululu,because is wonderfull ,all is good in the best location near the big shopping center,with the best view to the city and the beach is near to everythin is perfect and lovely...

Was this review helpful? Yes
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for the kind words and we look forward to hosting you soon. Warmest Aloha More 

Eaton, Ohio, United States
Top Contributor
74 reviews 74 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

My study of Honolulu hotels was they are all old and unless they have been updated they can be quite nasty. This hotel had some renovation going on based on reviews. We did not get renovated room, but it was clean and comfortable and everything worked. It has a good location all the amenities we wanted. So, other than the... More 

Was this review helpful? Yes 2
AMHGM, Manager at Ala Moana Hotel, responded to this review

We are pleased that you enjoyed your stay. Please hurry back soon so that we may host you again. Mahalo and Warmest Aloha More 

Senior Contributor
31 reviews 31 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I really have no complaints about this hotel. I booked this trip to Honolulu rather spontaneously and was looking for a decently priced inclusive tour on Expedia. The Ala Moana was just in the right price range and close to where I wanted to go on the island. Their standard room was small, but had everything in it you need... More 

Was this review helpful? Yes 2
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for staying with us and f we apologize for any inconvenience. We appreciate the valuable feedback which we will share with the staff; hurry back soon. Warmest Aloha More 

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Hotel Summarization (Beta)

What travelers say

  • Kona tower(14)
  • Food court(6)
  • Shopping center(5)
  • Very nice(5)
  • Parking lot(5)
  • Shopping mall(3)
  • Friendly and helpful(3)

Additional Information about Ala Moana Hotel

Address: 410 Atkinson Drive, Honolulu, Oahu, HI 96814
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ala Moana Hotel 3*
Number of rooms: 1169
Reservation Options:
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Also Known As:
Hotel Ala Moana
Ala Moana Honolulu
Ala Moana Hotel Hawaii/Honolulu

896 photos of this hotel

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Pool/beach area (28)
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Room/suite (104)
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Bathroom (18)
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Hotel & grounds (82)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (55)
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Kona Tower City Mountain View (36)
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Kona Tower Partial Ocean View (38)
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One Bedroom Mountain View (41)
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One Bedroom Ocean View (46)
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Pool (8)
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Restaurants and Bars (51)
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The Hotel (43)
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Waikiki Tower City Mountain View (39)
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Waikiki Tower Ocean View (35)
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Waikiki Tower Partial Ocean View (32)

Management photos: Courtesy of the property manager

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Dining (1)
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Room/suite (10)
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Pool/beach area (3)
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View from room (1)
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Bathroom (1)
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Other (5)
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