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Ala Moana Hotel

3.0 of 5 410 Atkinson Drive, Honolulu, Oahu, HI 96814
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Ala Moana Hotel
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Ala Moana Hotel
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1,324 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
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Bangkok, Thailand
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel for 3-4 nights. The room and the shower room were not large. The toilet made such a noisy sound when pressing the lever. Breakfast was so so.. The best thing of this hotel was the location which was closed to big mall, good restaurants, department stores, bus stations and trolley station. Justin Baisac who... More

Was this review helpful? Yes
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for taking the time to provide feedback and to acknowledge Justin. We hope you will return when your travels take you back to our beautiful Island. Warmest aloha More

Oak Park, Illinois, United States
Top Contributor
61 reviews 61 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We got into Honolulu early in the morning and knew we couldn't check in but wanted to drop our bags. Check in desk said no problem and no need to worry about check in later. We got back late at night. They mentioned that we didn't have a crib but had a pull out. Our "baby" is 21, and we... More

Was this review helpful? Yes 1
Ron T, Manager at Ala Moana Hotel, responded to this review

Please pardon the inconvenience that you were put through at check in to your room. I can assure you that this is not the norm and will discuss this issue with all of our front desk and housekeeping staff. Also please do not hesitate to contact the hotel if your bill is not correct. More

Portland OR
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel with a great location, good restaurants, and a helpful staff. Nothing is really over the top or OMG, but everything is quite nice. Solid 4 star. The bar on the top of the hotel makes great drinks, and has a good menu. The breakfast buffet is very expensive for what you get, they should have a cheaper option... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

The front desk ladies were ruthless at check in, would not explain these hidden fees they were charging my card with, without my consent, and told me they were not the ones to complain to about problems with the fees. So I demanded a manager and they said he was not in and that I would have to leave my... More

Was this review helpful? Yes 2
Ron T, Manager at Ala Moana Hotel, responded to this review

Please accept my sincere apology for the manager not returning your call. I am not familiar with the fees that you are referring to in your comment but would be happy to explain once I get more information regarding the fees. Once agan please accept my apology for the lack of follow through on our part. More

Boston, Massachusetts
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Hotel is clean and nice but it is really nothing exceptional. The service is good and staff friendly. I had a nice balcony that had a nice view of the ocean in which I could enjoy my morning coffee. It is next to the Ala Moana Mall a very large shopping complex with many dining options. The pool is... More

Was this review helpful? Yes 1
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for staying with us and for taking the time to provide feedback. We hope when your travels take you back to our beautiful Island you will stay with us again. Warmest Aloha More

Sydney
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I have stayed at the Ala Moana on numerous occasions. Mostly for business but now I find I choose it when I come on vacation with my family. Great location next to the Ala Moana Shopping Center which has great shopping and food choices. We enjoy the quieter end of Honolulu and the convenience of the Ala Moana. Rooms are... More

Was this review helpful? Yes 2
Ron T, Manager at Ala Moana Hotel, responded to this review

Thank you very much for your positive review of the Ala Moana Hotel. I am glad that we have met all of your requirements for each of your visits and hope that we will welcome you back to your home away from home. More

Burnsville, Minnesota
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I found the Ala Moana to be a very nice hotel. It has recently been remodeled. Be aware that when you get to Hawaii you should be prepared for the life style of leisure. This may account for slower check in and check out. The hotel is about a 25 minute walk from Waikiki and is right next to the... More

Was this review helpful? Yes 2
AMHGM, Manager at Ala Moana Hotel, responded to this review

Mahalo for staying with us and we hope you will return soon. Warmest Aloha, Bill More

Brooklyn, New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Zero star hotel. not even 1. I'm a musician, traveling around the world. Visited this hotel for the business and experienced the worst service in the world. Women in the front desk are terrible as other people reviewed here, they don't communicate with people even in a normal way with common sense. One day, I found that I had lost... More

Was this review helpful? Yes 4
Ron T, Manager at Ala Moana Hotel, responded to this review

Dear Mnmkt, Your description of your dealings with the people at the front desk is most alarming. I would like to sincerely apologize for the treatment that you received which was totally unexceptable. Not once but 4 times makes me even more embarrassed and can't even imagine what you described. Your comments will be referred to the manager in charge... More

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Not being acknowledged despite being the only one in line and still having to wait for over 5 minutes to check in did not leave a good first impression. (There were 4 Guest Service Attendants behind the counter, but they would not make eye contact. Maybe if they ignore me long enough I will go away or someone else will... More

Was this review helpful? Yes 4
Singapore, Singapore
Top Contributor
90 reviews 90 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed there for a night before heading home. The hotel is located next to the famous mall and I am sure that this is the best place for the shoppaholics. We took the higher floor room overlooking both sea and mountain side. The view is great. The room is clean and compact. There is the microwave, too. The service is... More

Was this review helpful? Yes
Ron T, Manager at Ala Moana Hotel, responded to this review

Dear ManngaDua-I am glad to hear that your trip to Hawaii and stay at the Ala Moana Hotel. I hope everyone from Singapore looks at your posting and will give us an opportunity to welcome them in the future. More

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Hotel Summarization (Beta)

What travelers say

  • Kona tower(14)
  • Food court(6)
  • Very nice(5)
  • Parking lot(5)
  • Shopping center(5)
  • Shopping mall(3)
  • Friendly and helpful(3)

Additional Information about Ala Moana Hotel

Address: 410 Atkinson Drive, Honolulu, Oahu, HI 96814
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ala Moana Hotel 3*
Number of rooms: 1169
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Also Known As:
Hotel Ala Moana
Ala Moana Honolulu
Ala Moana Hotel Hawaii/Honolulu

872 photos of this hotel

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Amenities (55)
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Kona Tower City Mountain View (36)
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Kona Tower Partial Ocean View (38)
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One Bedroom Mountain View (41)
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One Bedroom Ocean View (46)
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Pool (8)
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Restaurants and Bars (51)
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The Hotel (43)
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Waikiki Tower City Mountain View (39)
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Waikiki Tower Partial Ocean View (32)

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