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Hyatt Regency Waikiki Resort & Spa

4.0 of 5 2424 Kalakaua Avenue, Honolulu, Oahu, HI 96815
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2,696 Reviews 4 of 5 stars
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Hyatt Regency Waikiki Resort & Spa
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Hyatt Regency Waikiki Resort & Spa
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2,696 reviews from our community

Traveler rating
    959
    1,063
    445
    135
    94
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747
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The hotel staff were very welcoming and bent over backwards to find us suitable accommodation as our preferred room was not available due to the current renovation work going on. Tom at reception did find us a better quality room and it was one of the newly renovated rooms so the furnishings were all top quality. Although we were only... More

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Florida
Top Contributor
110 reviews 110 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Good sized room, odd architecture at least when you get off the elevator, but you figure it out. I didn't see it as dated, it's older obviously, but so are most of the places in Waikiki. They had a building boom after statehood and well, they've been making money ever since here. All the large hotels are older, and most... More

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lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review

Aloha Traveler_Bill707, Thank you for the review. We are glad that you enjoyed your stay and our convenient location. We hope that you took the walking tour with Aka while you were on property. If not, the next time you visit, the tour is available Monday, Tuesday and Thursday at 11 a.m. and is a nice cultural tour of the... More

Melbourne, Australia
Top Contributor
174 reviews 174 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I have attached a letter I sent to the Hyatt in response to one of those welcoming letters in your room. As you can see I won't be going back!! In reply to the letter left in our room we never got a blue mahalo card nor did we get a breakfast card Check in was a nightmare and we... More

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lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review

Aloha DeniseLock, Thank you for sharing you comments. We are sorry to read that you have not enjoyed your experience especially regarding your room assignments. Your review has been elevated and we have asked our Front Desk supervisor to contact you directly. Mahalo More

Sydney, Australia
Top Contributor
96 reviews 96 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We arrived here after flight from Las Vegas and were checked into our room in Ewa tower which was experiencing construction. While our room was spacious, it was extremely noisy. I don't understand why the reception at check in said they would make sure we got a really good room and then put us in that room!!!!!!!!! The construction workers... More

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lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review

Aloha carmel255060, Thank you for sharing this feedback with us. We are glad that you enjoyed your room after you moved to the second tower. We are sorry to read that the first room was noisy and we are especially sorry about the incident with the workers. Since you moved rooms we are assuming that you shared your experience with... More

UK
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

stayed here for our honeymoon and it was lovely. we had a great room and although there was ongoing work it did not affect us as it took place during the day when we were mostly out and about. Fantastic view of Waikiki. Lovely staff, everyone was friendly. Lots going on throughout the week, as it is a resort not... More

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lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review

Aloha Bobrobby, Thank you for the kind remarks and great review. We're so glad you enjoyed the molehu event on Mondays and Tuesdays by the pool. We made sure to share your comments with the bartenders. Mahalo More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed there for 9 nights all booked through my travel agency in Trinidad.Specifically requested a King Bed months in advance.After 24hours of flying I arrived to be thrown in a room which was musty,noisy and uncomfortable with 2 small beds.Tired,with little energy to complain,We rested the night and enquired about our booking the next day .They could not guarantee... More

Was this review helpful? Yes 1
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review

Aloha Cheryl R, Thank you for sharing your feedback. We are sorry to read that you were disappointed with your room and your stay. We have been informed that the Front Desk Supervisor is also following up on this review. You are correct in your statement that bed sizes are not guaranteed however based on your comments we will be... More

Christchurch, New Zealand
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for 6 nights at the beginning of September. And 1 more night the 12th September. Our first room was one of the newly renovated rooms and while it was nice, it was also right next to the elevator shafts and also near where the renovations were happening. Unfortunately we just put up with the noise as we... More

Was this review helpful? Yes 1
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review

Aloha Kelly M, Thank you for taking the time to review your stay and share your feedback. Our Front Desk supervisor has been working on tracing this post to accurately track your stay and the unfortunate circumstances that occurred throughout your time with us. Based on your comments, the communications you received should have been more consistent and we are... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were in one of the newly renovated double rooms. Make sure you ask for these. The hotel itself is dated but our room was well appointed and modern. No need to pay for front ocean view, we stayed on the side of the hotel with the most amazing views from our deck. Pool small and crowded. If you love... More

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lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review

Aloha Sue W, Thank you for sharing your review. We are glad to read that you like the newly remodeled rooms. We hope that you will consider visiting us again in the future. If you didn't take advantage of it, we recommend that all our guests visit our pool desk for beach chairs and towels. Our associates will often cross... More

Newcastle, Australia
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed with a group of family. The Hotel is undergoing renovations, the noise was only on one side of the Hotel and only during the day so our sleep wasn't interrupted. The older rooms were in need of an update. The new rooms were lovely, a fresh & light atmosphere. The staff were helpful & very friendly. I would... More

Was this review helpful? Yes 1
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review

Aloha Sam R, Thank you for reviewing your stay. We are glad that you enjoyed your visit and that you are looking forward to the completion of the guestroom remodels. We hope to serve you again when everything has been finished. Mahalo More

San Francisco, California
Contributor
15 reviews 15 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Hyatt Regency for 2 nights out of our trip. We stayed 4 nights in another major resort about 2 miles away and wanted a different experience on the Waikiki beach strip. This is an older hotel, but the location is prime time. Directly across the street is the famous statue of Duke holding the leis and... More

Was this review helpful? Yes 2
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review

Aloha Ana S, Thank you for taking the time to review your stay. We are glad to read that you enjoyed your visit and are grateful for the compliments to our staff. Your post has been shared with Lance and Johnny and their supervisors. We do hope that you will consider visiting us again in the future. Mahalo More

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Hotel Summarization (Beta)

What travelers say

  • Diamond head(41)
  • Pool area(25)
  • Great location(22)
  • Ocean views(18)
  • Very friendly(14)
  • Beach chairs(11)
  • Very nice(11)
  • ABC store(10)
  • Very good(7)
  • Ewa tower(7)

Additional Information about Hyatt Regency Waikiki Resort & Spa

Address: 2424 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Waikiki Resort & Spa 4*
Number of rooms: 1229
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Also Known As:
Hyatt Regency Waikiki Resort And Spa
Hyatt Regency Waikiki Hotel Honolulu
Hyatt Regency Honolulu
Hyatt Honolulu
Hyatt Regency Waikiki Resort & Spa Hawaii/Honolulu

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