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Courtyard by Marriott Waikiki Beach

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400 Royal Hawaiian Avenue, Honolulu, Oahu, HI 96815
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Courtyard by Marriott Waikiki Beach
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1,606 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (475)
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Kaneohe, Hawaii
1 review
5 of 5 stars Reviewed 2 days ago NEW

Aloha, My friend and I stayed last Friday night since we were attending a concert at the Waikiki Shell. Valet, check-in went smoothly and staff was very friendly. We got up to our room on the fifth floor and had called the front desk to find out where the ice machine was. He informed us that it was on the... More 

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Reiko_49, Thank you so much for your outstanding review and kind remarks about our staff service, especially for Ona and Brent in our Sales office! We're happy to share your review with our entire team to recognize their outstanding work, and we truly look forward to doing further business with you. Mahalo again for your feedback. Until we meet... More 

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The hotel is amazing, awesome location, great for night life, shopping, restaurants, or just enjoy a weekend of relaxation. I will be coming back for future upcoming trip overall this was a great experience. Thank you to the hardworking and friendly staff. Especially to the amazing Keona S. made my experience even better with his help for the beginning. We... More 

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Kanani P, Mahalo for your great review and superb remarks about our Sales Manaer, Ona Salis! We'll be happy to share your review at this morning's department manager briefing. We're glad you enjoyed your visit with us and we look forward to being of service to you again soon! Much Aloha! More 

Kaneohe, Hawaii
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Aloha, My husband and I are local business owners. We chose to stay at your hotel for a mini vacation during the 4th of July weekend! Your sales manager Keonaona Salis was so awesome and the staff made us feel so welcome! We will be back again!!!!

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Rozberry75, Mahalo for your kind review and remarks about our Sales Manager, Ona! We'll be happy to share this with our management team to recognize a great job by Ona and the rest of the staff! Please reach out to us again for your next stay in Waikiki. Mahalo nui loa! More 

Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Great price for a small room. Restaurants, shopping and beach are within walking distance. Bus stops right out front if you are not a walker! Location is near a small grocery store if you do not want to eat out. Very friendly staff and clean room w quiet AC!

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Retirees64, Thank you so much for your four-star review! We're glad to hear that your stay went well and you enjoyed our friendly staff service. We are indeed a smaller property compared to the large beachfront hotels in Waikiki, but that enables us to get to know our guests more as we see them very frequently throughout the property.... More 

Amsterdam
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

To begin with, $35 for parking, which is valet only, is outrageous. Check-in was easy but after that things went downhill. The halls have dirty carpeting. Our room was tiny, with a light switch at the entry which doesn't seem to turn anything on or off. The room is so small that we had to put the suitcases on the... More 

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Larry P, We regret to learn of your unsatisfactory experience on your recent visit with us. Please know that we will be sharing your review with our entire management team, as the room conditions and other upkeep concerns do not coincide with our high standards. We sincerely apologize for the inconveniences. We are currently going through renovations, and we... More 

Travelers are raving about these Honolulu hotels

London, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

A nice hotel with good staff, free internet, a pool, small bar & Gym. Generally very nice. Staff were very friendly during check in and always willing to help. The pool was nice given the heat, was a nice place to relax. The bar wasn't too expensive and again, staff were very friendly. Only a short walk from Waikiki beach... More 

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha bladze1000, Thank you very much for your review. We are thankful for the kind remarks about our staff service and that you found our location to suit your needs for this visit. We will continue to work hard for our guests to provide them with the best product and value. Until we meet again, Mahalo! More 

San Francisco, CA
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We checked into our "one bedroom suite" and although rather old, it was adequate. We were tired after a long flight and did not pay too much attention to the real condition of the room. After a lousy night on a terrible sofa sleeper that was not only lumpy but had torn pillows and as I discovered dirty blankets. I... More 

Was this review helpful? Yes 6
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Wizard49, Thank you for your review. We regret to learn of your less than satisfactory stay with us and the room conditions you described. We will be sharing your review with our entire management team, as we do will all reviews we receive. We sincerely apologize for not meeting your expectations with our product. Our renovation for the back... More 

Markham, Canada
Level Contributor
187 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is a far cry from a mainland Courtyard. The rooms are small, the bathrooms even worse, but the front desk was very helpful and responsive to any requests. The pool is enough, luckily not too busy. Our room faced the back of the building (pool side) which we certainly enjoyed as it was way quieter than the front.... More 

Was this review helpful? Yes 1
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha botmi, Thank you very much for your review. We certainly wished we could've received a better rating and we do apologize we did not fully meet your expectations on this visit. We are currently under partial renovations to provide our guests with an improved product, and we have received numerous positive comments about our efforts to maintain the property.... More 

London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very well located, you're in walking distance to most main places. For other attractions you can easily catch a bus very nearby. The room was lovely, very clean and perfect for the stay. Being in the busy tourist part of Waikiki obviously means there is quite a bit of traffic noise, but this is a very central... More 

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha sea-shell-Carly, Thank you very much for your four-star review! We appreciate the time you took to provide us with your feedback, and we truly look forward to being of service to you again in the future. Until we meet again, much Aloha to you and yours! More 

Lowell, Massachusetts
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

WOW what a pleasant surprise. To be honest after reading the reviews about the hotel being old, out dated, noisy, small and the list goes on and on. I also canceled my reservation and re booked elsewhere. thank god I did not! What an outstanding staff and hotel. My wife and I waited 15 years for a vacation alone (kids... More 

Was this review helpful? Yes 1
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha CDionne991, Wow, what a wonderful review! It was such a pleasure to share your review with our entire team today and thank you for providing us with your lodging experience! We certainly look forward to being of service to you again in the near future! Until we meet again, Aloha to you and yours! More 

Hotel Review Summarization

What travelers say

  • Very nice(11)
  • Valet parking(7)
  • Pool area(7)
  • Street noise(5)
  • Deluxe room(4)
  • Friendly and helpful(3)
  • Coffee shop(3)
  • Great location(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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