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Courtyard by Marriott Waikiki Beach

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400 Royal Hawaiian Avenue, Honolulu, Oahu, HI 96815
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Courtyard by Marriott Waikiki Beach
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1,590 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shanghai Region, China
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Stayed one night in May 2015 between a trip to Kauai and a trip to HNL to fly out. The hotel is a bit too far from the beach for comfort. This matters if you want to get back and forth from the beach to your room multiple times per day, as you will. Many of the hotel's rooms face... More 

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Barry H, Thank you very much for your review. We apologize that we weren't fully able to meet your expectations and garner a higher rating. Please know that we will continue to work hard at improving our services and product to provide for a much better lodging experience in the future. Thank you again for your feedback and we... More 

Sydney, Australia
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

It's sad, but my favourite thing about this hotel was the free wi-fi. For the rate I paid, the room was good. Definitely not as bad as I feared after reading the reviews on here! The room was cramped, but clean, and the bed was comfortable. I wasn't lucky enough to get a room with a balcony overlooking the pool.... More 

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Anita K, Thank you very much for your review. We regret to learn that we did not fully meet your expectations on this visit, and we apologize for the concerns and issues regarding our room size and value for the price you paid. We will continue to look for ways to improve on our product and services and hope... More 

Hong Kong
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

the front desk is very helpful and nice, i have stay 2 nights due to my work in waikiki...already known the room is small, but i feel comfortable, the location is close to the shopping mall, next to DFS , a 10 mins walk to beach, not too far!

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha wingwink_c, Thank you very much for your four-star review. We're glad to see that our location suited your needs perfectly, and we are looking forward to your next visit! Please feel free to reach to us whenever your travels bring you out to beautiful Waikiki. Mahalo! More 

Level Contributor
36 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was on the second floor and overlooked the street, which was a little noisy at times. The room itself was quite small and looked in need of a bit of updating. However, everything was clean and the bed comfortable, which is all we needed for the short stay. The hotel is an easy walk from the Royal Hawaiian... More 

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Sue M, Thank you very much for your review. We were disappointed to learn that we didn't fully meet your expectations with our product. Please know that we share every review received with our management team for further discussion and brainstorming to improve on our services. One of our towers is currently under renovation and will transfer over to... More 

Temple Hills, Maryland
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

The accommodations were awesome!! My family got the opportunity to see each other and spend time together. I met my husbands son for the first time and I met my new grandson for the very first time. Hawaii was beautiful !! The weather was spectacular!! I will certainly be back for another visit!!

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Alisia P, Thank you very much for your five-star review! We appreciate your kind remarks and we're extremely pleased that you enjoyed your visit with us. We are looking forward to your next stay! If we can be of further assistance, please reach out to us. Until we meet again, Mahalo! More 

1 review
5 of 5 stars Reviewed 1 week ago

I usually never comment on such things but in this case I decided to make and exception. We stayed there for 2 nights and 3 days, The staff was exceptional, very courteous. The valent staff very friendly. Brent Umehira and Mr Keonaona Salis. Top of the line. Very friendly and made us feel at home. Got to spend some time... More 

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Darnell C, Wow, what a great review and recognition of our team members! Thank you very much for providing us with your feedback. We truly appreciate your kind remarks. We look forward to being of service to you again in the future. Your review will be shared at our department meeting today to recognize and thank the associates you... More 

manila
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for 7 nights at the 3rd floor and there was no view from our balcony. The room was clean and spacious but the shower room was so small. the sink was too small and they could have added a small table beside it for toiletries or other personal necessities. coffee at Kimobean is the best part of my... More 

Was this review helpful? Yes 1
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha janv02, Mahalo for your review! We truly appreciate your feedback and we apologize that we weren't able to fully meet your expectations as noted by your three-star rating. We will continue to work hard to improve on our services and we look forward to seeing you again in the near future. Aloha! More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Upon checking in we initially had air condition issues with our room. Rodrigo was called to assess the situation. He was prompt and efficient, very courteous. Thank you, the room is now pleasantly cool. Mahlo.

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha SharonErin, Thank you very much for your raving positive comment about our Engineer, Rodrigo! We'll be happy to share your comments with his supervisors and all of our associates praising him for his outstanding service. Thank you for your feedback and we hope to welcome you back soon! More 

London, United Kingdom
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hi everyone, This hotel is at Waikiki island. Their rooms are a little bit smaller than others.However their swimming pool and jakuzzi pool was nice. Pool facilities open between 8am to 10pm. Jakuzzi pool is hot you want to be in... :) anyway. Waikiki beach is only 4 mins to walk. I have had road trip for whole island,but the... More 

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha nebucadnezzar, Thank you very much for your review and four-star rating! We are happy to hear that we met your expectations and look forward to another visit from you in the near future. Thank you for the feedback and much Aloha to you and yours! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I absolutely love this hotel!!! Sales Manager - Keonaona Salis was able to get me a return stay and it was incredible. The rate was great and the hotel was in good order. The bartender, Miles, was the best bartender on the island. Such great service. The Convention Services Coordinator - Brent whom assisted as well was knowledgeable and helpful.... More 

Was this review helpful? Yes 1
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Shar C, Thank you very much for your great comments about our Sales Manager, Ona! We will be happy to share this review with him and his immediate supervisor. We are very pleased to learn we exceeded your expectations and look forward to seeing you again in the near future. Mahalo! More 

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