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Courtyard by Marriott Waikiki Beach

3.5 of 5 400 Royal Hawaiian Avenue, Honolulu, Oahu, HI 96815
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Courtyard by Marriott Waikiki Beach
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Courtyard by Marriott Waikiki Beach
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1,319 reviews from our community

Traveler rating
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    452
    320
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Albuquerque, New Mexico
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed yesterday NEW

I booked a room at the Marriott Courtyard Waikiki as I knew we would be spending most of our time away from the hotel. So we could skimp a little on the hotel to put into all of the other attractions in Waikiki and oahu. 1st mistake. The room was EXTREMELY small and outdated. The Airconditioner couldn't even keep the... More

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New Jersey
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This place is a dump! Hot, sticky, outdated to put it mildly. The airconditioning didn't work was finally fixed. The coffee pot didn't work and leaked water all over the place was replaced. Wake up calls came early or late but never on time. Spoke with the General manager told me all will be fixed next year....next year why the... More

Was this review helpful? Yes 1
DirectorofOps400, AGM at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha brentef, We apologize that we were not able to meet your expectations during your recent visit with us. We understand that you experienced several service related issues and that we were unable to remedy them for you, including our management team. They have all been apprised of the issues you discussed with the front desk and General Manager. Once... More

Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Our stay was very dissappointing for the following reasons. 1) The hotel is outdated. We did not stay in the main building but in another building in the back. This building looks like it used to be another hotel that was purchased by Marriott and the Courtyard named slapped on it. All the furniture looked like itwas from the 1960's.... More

Was this review helpful? Yes 1
DirectorofOps400, AGM at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha voncabo, We wre disappointed to learn of your less than satisfactory experience. Please accept our sincere apologies for the room condition and age of our buildings. We continue to work with our ownership to improve our product, and do have improvement projects scheduled that will continue into 2015 with the refresh of our second tower. Thank you very much... More

1 review
5 of 5 stars Reviewed 5 days ago NEW

I like to say the vallet team are great, i was always well taken care of especially by Kalin Cuyo. Great service at the bar, ecpecially by Sean,annie and Miles who i became good friends with. Your team at the front desk are awesome, very helpfull with anything i needed. I have been staying here off and on for about... More

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DirectorofOps400, AGM at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Michael H, Thank you very much for your raving review of our team and service! We truly appreciate your feedback and will certainly share these with the team today. We look forward to serving you again in the near future. Mahalo again for your feedback! Dave Kaneshiro More

usa
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stay in the Marriotts chains at least once a month - so feel that I can compare to expectations of the brand. This hotel was "ok"... I stay here to hole up and get some work done. If I had to guess, this hotel was acquired as a Marriott so regular expectation may be off. My assessment is: PROS:... More

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DirectorofOps400, AGM at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha quancampbell, Thank you very much for your review. We apologize for not being able to provide an exceptional experience, and please know we are continuing to work on the noise issues you mentioned. We are confident we'll be able to work with our ownership to mitigate this. Thank you again for your feedback and we look forward to serving... More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I visited Waikiki for our honeymoon and had an amazing trip. We would throughly recommend a visit. We stayed at the Courtyard Marriott Hotel, it was perfect! Rooms were spotlessly clean with delicious fancy coffee provided in the bedrooms, staff were very friendly, polite and helpful, great swimming pool with comfortable sun loungers and bar area. Free... More

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DirectorofOps400, AGM at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Elisa, Thank you so much for sending a review of your recent stay with us! We truly appreciate your feedback and kind words for our team and your overall visit. Please do not hesitate to reach out to us again for your future lodging needs, as we would love to welcome you back! Until we meet again, much Aloha!... More

Sacramento
1 review
5 of 5 stars Reviewed 1 week ago NEW

I like to say the valet guys are excellent here, especially Kalin Cuyu. Nice people at the Bar, especially Sean, Miles and Annie, who I became friends with. The location is good, and right in the center of the Waikiki area. Bus stops all around, and you can walk to many places. I lived here for 8 months, and it... More

Was this review helpful? Yes
DirectorofOps400, AGM at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Donald, Wow, thank you for the great review! We'll be happy to share this with our team and the bartenders! We look forward to being of service to you again in the near future. Mahalo! More

Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Everything was 5 start from the checking, the room was clean, nice, and spacious. The service was excellent, and the staff very friendly, especially Maya. I would definitely revisit this place again. It is located in a very busy shopping area, with plenty of restaurants, and gift shops. There a big mall just couple of blocs from the hotel. it... More

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DirectorofOps400, AGM at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Aitouzadi, Thank you very much for your great review! We truly look forward to being of service to you again in the future. Until we meet again, Aloha! More

Phoenix, Arizona
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I'm giving this 2 stars because the lady who did our check-in was very nice. Otherwise I would compare this to a Motel 6. We were in a suite in the tower not in the main building. Upon going into our room we found sheets had been left for us to make the sofa foldout bed ourselves. The sheets had... More

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DirectorofOps400, AGM at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Kathie3, I was utterly shocked to hear of your experience with the sheets upon your arrival. Please accept my sincere apologies for the situation, and rest assured that I've already communicated this to our Housekeeping department for their own information. I invite you to email me at dkaneshiro@waikikicourtyard.com with specific details (room number, dates of stay, name on reservation)... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Awesome staff. Everyone was courteous, helpful, and accommodating. Facility property is clean and has modern upgrades. Rooms are not spacious but suffice. Hotel is centrally located and one block north of Waikiki Beach.

Was this review helpful? Yes 1
DirectorofOps400, AGM at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Rachel, Thank you for your five-star rating and review! We are happy that you had a great time with us, and we look forward to seeing you again in the near future. Mahalo and take care! More

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Additional Information about Courtyard by Marriott Waikiki Beach

Address: 400 Royal Hawaiian Avenue, Honolulu, Oahu, HI 96815
Location: United States > Hawaii > Oahu > Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard by Marriott Waikiki Beach 3.5*
Number of rooms: 399
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Also Known As:
Courtyard By Marriott Waikiki Beach Hotel Honolulu
Courtyard Waikiki Beach
Courtyard Hotel Waikiki Beach
Wyland Waikiki Hotel
Courtyard By Marriott Waikiki Beach Hawaii/Honolulu

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