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Courtyard by Marriott Waikiki Beach

3.5 of 5 400 Royal Hawaiian Avenue, Honolulu, Oahu, HI 96815
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Courtyard by Marriott Waikiki Beach
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Courtyard by Marriott Waikiki Beach
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1,479 reviews from our community

Traveler rating
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    345
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Honolulu, Hawaii
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hotel was very nice, extremely clean, all the staff there was awesome very pleasant and helpful. They are what made our stay there so great. Down to the housekeeping to the valet and even the resturaunt downstairs made us feel at home. My stay there was beyond excellent. And we will definitely choose stay there again. What a great experience... More 

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DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Inga A, Mahalo for your outstanding review! We will be sharing your review with our entire management team. Please feel free to reach out to us on your future visits to Waikiki. We would love to have you back as our guest. Until we meet again, Aloha! More 

Stuart, Florida
Top Contributor
113 reviews 113 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I'll start with the good. The staff is very nice, the grounds are very pretty, and the room is clean. Now to the not so nice. My room is a called a king "deluxe" room, I sure would hate to see a regular room size!!! This room is so small I'm glad it's just me. This is an end room... More 

Was this review helpful? Yes 1
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha VSPBI, Thank you very much for your review. We sincerely apologize for the issues you experienced during your stay and also thank you for the kind remarks regarding our staff service. Our property will go through a renovation project that will begin in one of our towers in late April/early May for four months. We hope you'll have a... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We stayed 3nights and found it good value for money great location friendly staff nice pool great happy hour cocktails $4 would stay here again .the barman was so nice miles is his name he was fun and freindly and makes generous coctails.

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DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha leesa5, We were happy to hear of your pleasant experience with us! We will be sharing your review with our team as well as Spada, our on-site restaurant. Thank you very much for your feedback and we truly look forward to another visit from you in the near future. Mahalo! More 

Flushing, New York
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 6 days ago NEW

Understand some of the mixed reviews, but the hotel IS under transition, and the staff go out of their way to ensure the stay is as pleasant as possible. I got a room on the second floor, street-side, but the noise was not unbearable, and if anything, it was nice to know some action was going on outside. I was... More 

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DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Vladimir C, Thank you so much for your great review and perfect five-star rating! We are extremely pleased to learn that we exceeded your expectations. We look forward to a return visit from you in the near future. Until we meet again, much Aloha to you and yours! Mahalo. More 

Puyallup, Washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Friendly, helpful staff, but tired, well worn property in need of a refresh. Don't be fooled by the web site pictures--they're all stock photos of somewhere or some when else. Minimally acceptable, if all you want to do is rest. Give it a miss if you're here with a special someone (I'm not). WiFi works well.

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DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Philip M, We were disappointed to hear that your stay fell below your expectations. We sincerely apologize for the condition of our aging rooms. We do have renovation plans coming up in late April/early May wherein all interior decor will be replaced including the carpet. The elevator will also be modernized and the exterior facade will be refreshed. We... More 

Salt Lake City, Utah
Top Contributor
55 reviews 55 reviews
43 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked a last minute stay here for 1 night and room assigned was in tower across from parking. Night was likely high occupancy because front desk agent acknowledged my loyalty with accuracy and assigned best room possible. Frustration occurred when we woke up to cold water and the morning desk agent advised ... just come to the front desk... More 

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DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha DougUtah, We regret to hear of your experience with our staff on your recent stay with us. We truly apologize for not showing more care and empathy for the water problems. This type of behavior is not indicative of our service as we pride ourselves in having the best in Waikiki. Please know that we will be sharing your... More 

Seattle, Washington
1 review
2 of 5 stars Reviewed 1 week ago

I rate it a poor in comparison to other Courtyard Marriott properties and others in the Waikiki area. I travel frequently for business and this property does not live up to Courtyard expectations. The hotel is an older property in need of room renovations. My room is typical of one you would see at a Motel 6. It is approximately... More 

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DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha GovBusiness Travel, We are disappointed to hear of your recent stay with us wherein we failed to meet your expectations as a whole. We sincerely apologize for the overall layout of our rooms and age of our buildings. We have been working diligently with our ownership to make improvements, and we do have renovations scheduled to begin in late... More 

Hawaii
1 review
2 of 5 stars Reviewed 1 week ago

On arrival we realise we have booked a room for three adults which consists of one bed and a sofa bed. However when booking the picture had two double beds, yep there it is in small writing there is a sofa bed not a bed! The mattress on the Sofa bed is so thin. Not what you think you would... More 

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DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha Catherine J, Thank you for submitting your review on Trip Advisor. We were disappointed to hear that we failed to meet your expectations, and we truly apologize for the condition of our rooms due to age. Please know that all of our casegoods will be replaced with new furnishings during your upcoing renovation beginning in late April, and we... More 

None, Italy
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I always stay here when I am in Honolulu for business. Parking is easy and the front desk staff is super nice. The hotel building has been mostly updated, but it's easy to tell that it's roots are in the '60's. See attached pics for the bathroom during my latest visit. I did email these pictures to the hotel management... More 

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DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha dfdfdfdfdfdfdfdfdfdf, We sincerely apologize for not replying to an email you had sent earlier. As I am unclear as to which email address you used, please forward me your original email to dkaneshiro@waikikicourtyard.com so that I may review and have a member of our management team respond accordingly. Thank you for submitting your review and I look forward to... More 

Atkinson, New Hampshire
2 reviews
2 of 5 stars Reviewed 1 week ago

After our flight was cancelled we needed a hotel room on Valentine's night. We found one room on Oahu and it was at the Courtyard. $513 later we had a disgusting room for the night. There was a dirty sock under the bed, the closet smelled like the worst BO in history, the carpet was filthy and the absolute grossness... More 

Was this review helpful? Yes
DirectorofOps400, Manager at Courtyard by Marriott Waikiki Beach, responded to this review

Aloha kmelvin, Thank you very much for your review and comments. Please accept our sincere apologies for the lack of cleanliness in your room, and please know that we've already shared your comments with our entire management team this morning. This type of service is not a reflection of the high standards we impress on our departments. Please feel free... More 

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Additional Information about Courtyard by Marriott Waikiki Beach

Address: 400 Royal Hawaiian Avenue, Honolulu, Oahu, HI 96815
Location: United States > Hawaii > Oahu > Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard by Marriott Waikiki Beach 3.5*
Number of rooms: 403
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Also Known As:
Courtyard By Marriott Waikiki Beach Hotel Honolulu
Courtyard Waikiki Beach
Courtyard Hotel Waikiki Beach
Wyland Waikiki Hotel
Courtyard By Marriott Waikiki Beach Hawaii/Honolulu
Hotel Style:
#19 Spa Hotel in Honolulu
#29 Business Hotel in Honolulu
#29 On the Beach Hotel in Honolulu

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