While the hotel, room, view and location were all beautiful, we were very disappointed in the level of customer service we received. When booking the room we were told, don't book a rental car in advance, just see us the morning you want a vehicle and we'll arrange it for you. We went down the morning we wanted a vehicle,... more

We stayed at the Grand Waikikian located in the Hilton Hawaiian Village after our NCL cruise. The Grand Waikikian is newest building in the Hilton Hawaiian Village and its units are all time share suites with kitchen and washer/dryer. The lobby is beautiful and the rooms are very nice. Make sure you ask for a oceanview on a higher floors... more

My husband and I had a great stay at the Grand Waikikian August 28-September 4 for our 5 year anniversary trip to Hawaii. Check in was very quick and the person who helped us was extremely nice. I asked about the cost of upgrading to a ocean view room and their were none available, but when we arrived at our... more

We booked a 2 bedroom oceanview and were upgraded to a penthouse 2 bedroom on the 39th floor. The views were terrific. Access to the concierge lounge for continental breakfast and evening snacks was a bonus. The suite was wonderful. The housekeeping was excellent. The only issue with the suite was that the dryer takes all day to dry anything.... more

My family stayed at the Grand Waikikian for a week in July. We found the rooms to be very comfortable with a great balcony to enjoy the great ocean views. We sat on the balcony every morning and watched the dozens of surfers outside our window. The rooms were quiet. We did not hear any outside noise from the pools,... more

My wife, two children (21&16) and I stayed at the Hilton Grand Waikikian from July 20th to July 26th. This is our third trip to this resort and we thoroughly enjoyed our previous stay at the Lagoon tower. We were looking forward to the new tower. Our family has been a HGVC owner for over ten years and we have... more

Our family of five stayed for five nights in a one bedroom unit. We chose the Grand Waikikian over the other Hilton Towers for the extra space and the in-room kitchen and laundry and to be in a location that was quieter. It was all of those. The rooms were comfortable and clean yet on the small side. The laundry... more

This is our second visit to Honolulu as HGVC timeshare owners. Our previous visit was spent at the Lagoon Tower, and on this visit we were in the new Grand Waikikian Tower at the Hilton Hawaiian Village. First, the new tower is quite lovely, with upscale decor and amenities throughout. Since everything is practically brand new it's hard to complain... more

Condo-style hotel, rooms are nice but not extraordinary. Service was great but the staff seems small and it was often hard to find help. Our room had a "partial view" of the water which meant you can see the beach and water when you walked out on to the balcony and looked to your left. But the sights and sounds... more