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Ambassador Hotel Waikiki

3.0 of 5 2040 Kuhio Avenue, Honolulu, Oahu, HI 96815
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Ambassador Hotel Waikiki
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Ambassador Hotel Waikiki
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149 reviews from our community

Traveler rating
    20
    48
    43
    17
    21
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31
46
15
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tuxedo Park, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

If there ever was a discrepancy in your reservation, ask for Kurt, Assistant General Manager immediately! He was concerned, kind, and most of all, knowledgeable. This hotel really does there due diligence in regard to customer needs and expectations. I would definitely stay here again.

Was this review helpful? Yes
Saint Louis, Missouri
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

....and I guess you get what you pay for. I think it would be attractive to college kid tourists in Waikiki because it is affordable. And if you have no other standards, then it is ok. I remember those days....but I digress. The location is smack in the middle of shopping and just a few blocks from Waikiki Beach, so... More 

Was this review helpful? Yes 1
Montreal, Canada
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

For your money, is no good enough any more. This hotel is expensive enough for what you get. No table and or chairs on balcony. Scuff marks all over walls and doors, plaster on walls peeling, bathrooms grungy. They over charged my stay by charging me for an extra night and blame Booking.com for the error. When I call the... More 

Was this review helpful? Yes
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha Robert: I want to first of all thank you for your comments to the survey. I was very dissapointed to find that our hotel did not meet any of your expectations during your visit with us. Your comments will assist us the enhancing our customer experience with us I thank you for addressing the areas that we have failed... More 

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here last week as I got in early for my conference and needed a place to stay for 1 night. The hotel is exactly what I expected. Clean and tidy with good value for money but you would be disappointed if you spent your whole holiday here. Rooms are clean and everything in my room worked however rooms are... More 

Was this review helpful? Yes 1
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha David! I am very happy to hear that your visit with us met your expectations and you had an enjoyable short stay. Your comments were very beneficial to assist us with improvements to our guest experience. We look forward to your return visit when you return to the Waikiki area. Much Mahalo for staying at the Ambassador Hotel Waikiki.... More 

Brisbane, Australia
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We three girls stayed at the Ambassador for 7 nights. It is in a great location on Kuhio Ave and is in walking distance to Ala Moana Shopping Centre and in the other direction on Kalakaua Ave shops and arcades plus Dukes Lane where the markets are on. The hotel as constantly stated is old however it is very clean... More 

Was this review helpful? Yes 3
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha! I just wanted to send you a quick note of thanks for taking the time to complete the online survey and adding your wonderful comments! I am happy to hear that we were able to meet most of your expectations during your visit with us. I very much appreciate your positive feeback and the areas of concern will be... More 

Brisbane, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is in a good location, not far from the main action of Waikiki and a short walk to the beach. The staff on check on were great, friendly and accommodating. The rooms however are ordinary. Don't be fooled by the flashy photos, the building itself and the rooms are in massive need of a complete overhaul. Our three... More 

Was this review helpful? Yes 1
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha! Thank you for taking the time to rate us and adding your comments about our property. We value your comments and are continuously improving our service standards to satisfy our guests. If you would like, please feel free to contact me directly and it will be my pleasure to assist you. Thank you for choosing to stay at the... More 

Seattle, Washington
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My husband and I recently stayed at this hotel at the recommendation of our friend who lives on Oahu. He thought the location in Waikiki would be good since some of the area can be a bit doggy and the price was right. I, however, would not recommend this to anyone looking to stay in Waikiki. The hotel is in... More 

Was this review helpful? Yes 1
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha! I appreciate your feedback and I just want to thank you for taking the time to rate us with your comments on the survey. We value your comments and we are continuously improving our service standards to satisfy our guest experience. I want to aslo let you know that your concerns about the elevators have been addressed to seek... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

My friends and I stayed two nights after an NCL cruise. The hotel isn't fancy but the room we stayed in was very clean. It had an in-room safe, refrigerator and electric teapot. We had breakfast both mornings at the little coffee and tea shop just outside the lobby door. I highly recommend the oatmeal! There is also a convenience... More 

Was this review helpful? Yes 1
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha! I want to send you a quick note of thanks for taking the time to complete the survey and to add your comments! I very much appreciate your positive feedback on your visit with us on our location and the service you received during your stay. I also received word from our Front Office Manager about your lost family... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is located in the the main Street in Honolulu and is not more than 700 meters from the international convention center. It's also near from Royal Hawaiian mall where you can find almost all what you need. Rooms are clean, roomy and well equipped with small kitchenette.

Was this review helpful? Yes 1
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha and thank you very much for taking the time from your busy schedule to take the survery and adding your wonderful comments! I am very pleased to hear that our location met your needs and satisfaction for your access to the Hawaii Convention Center. You comments will be shared with the rest of the Ambassador Waikiki team, and they... More 

Fort Bragg, North Carolina
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Your hotel does not stand up to the previews you present on your website. The room are dated, had rotten wood and holes that been patch incorrect and ants. I found hair in my bathroom and the room was half clean. I understand how hard it can be while taken care of so many guests but the 15 minutes I... More 

Was this review helpful? Yes 2
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Mahalo for taking the time to take the survey and to add your comments. I apologize about our property not meeting your expectations and with the problem with the ants. Your comments are important to us and I will be directing them to the housekeeping staff for immediate correction to improve our guest experience. We appreciate your patronage and mahalo... More 

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Additional Information about Ambassador Hotel Waikiki

Address: 2040 Kuhio Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ambassador Hotel Waikiki 3*
Number of rooms: 305
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Also Known As:
Ambassador Hotel Honolulu
Ambassador Hotel Waikiki Hawaii/Honolulu

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