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Ambassador Hotel Waikiki

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2040 Kuhio Avenue, Honolulu, Oahu, HI 96815
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Starting at $109 (USD)
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Ambassador Hotel Waikiki
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Ambassador Hotel Waikiki
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165 reviews from our community

Traveler rating
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    50
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    24
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36
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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McKinney, Texas
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Had an overnight lay over in Honolulu on my way to Australia. The hotels near the airport are very expense and are of questionable quality and are not close to any restaurants, so I opted to take a taxi into Waikiki to spend the night. Round trip taxi is close to $100 so be prepared. I have been to Waikiki... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have our trip coming up and I called the reservation department and they kind enough to change my room reservation to have a kitchen incase we will need to cook or whatever, also this is our one year wedding anniversary and my sister recommend this hotel, reading all reviews is really making me worry and scared, I told Kim... More 

Was this review helpful? Yes 3
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha CheyJames! I would like to thank you for your comments regarding our reservations team member Kim. We are looking forward to your visit in June and hope we can show you the fantastic spirit of Aloha when we welcome you. Mahalo! Roy Yamamoto General Manager More 

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The Front Desk staff, especially Shandell, was very welcoming and friendly - the epitome of Aloha Spirit. I had requested a specific room, and they made sure that I got it even though I was paying a lower rate. The housekeeping staff (for example Virgie, Cora, and Henry) were always helpful and friendly and the room was always cleaned properly.... More 

Was this review helpful? Yes 2
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha Etsuko! I am delighted to hear that your visit at the Ambassador Hotel Waikiki was to your expectations! I have passed along your very kind words about our staff, which made them very happy to hear that their spirit of Aloha was well received. We look forward to your return visit in the near future. Much Mahalo Roy Yamamoto... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This hotel is not a hotel. It's an oversize motel. Dirty carpets inside the room and outside getting to your room. You have to go outside to get to your room just like a motel. Inside the room dirty walls, there was actually someone elses hair on the walls of the bathroom. Dirty carpet, closet doors were barely functional. The... More 

Was this review helpful? Yes 2
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha MP Thank you for taking the time to give us your rating and comments on your recent visit with us. I apologize that your experience was not satisfactory. We thank you for your patronage! Roy Yamamoto General Manager More 

Bellflower, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked this as a hotel/airfare package for two on Expedia. The package was very good for the price. Hotel has a little kitchenette. Our bathroom/closet combo is a good size, but shower is a little too tight, though that didn't bother me. Hotel is very convenient to world class shopping, and good bars and restaurants on Kalakaua Avenue. Our room... More 

Was this review helpful? Yes 2
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Mahalo Racki! I was very happy to see your ratings and comments and glad that our property was able to meet your expectations! We look forward to your return visits in the future! Mahalo from the Ambassador Hotel Waikiki! Roy Yamamoto General Manager More 

Contributor
14 reviews 14 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I read some reviews before our trip and was nervous but to my surprise it was the complete opposite of the bad reviews! We would go back in a second! Staff was amazing! The rooms were spacious, clean and the location was perfect! The only complaint was the shower took a long time to drain...... I highly recommend this hotel.... More 

Was this review helpful? Yes 4
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha Kefed! It was trully wonderful to hear that your stay at the Ambassador Hotel Waikiki was enjoyable. I have passed along your kind comments about our staff, which brought great smiles of happiness. I have also notified our Maintanence department staff to look into your shower drainage problem to have it corrected immdiately. We look forward to your return... More 

Honolulu, Hawaii
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel's location is perfect - it's at the beginning of Waikiki, making it an easy walk to the Royal Hawaiian Shopping Center and the beach. With bus stops right at its doorstep, it's easy to get to Ala Moana Shopping Center. Service was very friendly and seamless, from check-in to check-out, including housekeeping who delivered towels we requested within... More 

Was this review helpful? Yes 3
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha Kenike! Mahalo for taking the time to give us your wonderful comments and ratings about your recent visit at the Ambassador Hotel Waikiki. I have shared your comments to all the hotel staff, which brought great smiles that they were able to extend the spirit of Aloha to you. We hope we will have the pleasure to again serve... More 

Dade City, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The Ambassador is an older property but very well maintained and clean. The location is good, close to the beach, shopping and The Bus stops. Very good and reasonable restaurant right across the street (Vits) and a stop for most tour and activity shuttles - which suggests you have a room on one of the higher floors to avoid some... More 

Was this review helpful? Yes 2
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha Travelor! Thank you for taking the time to rate our services and to add your comments on your recent visit with us. I am happy to hear that our services met your expectations. The areas that we need to improve will be taken into serious consideration to assist us with our guests services. We thank you for your patronage... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel late Jan 2015, picked because it was the cheapest place we could find and we got what we paid for. Do not expect much front his hotel, it isn't awful but you should be aware that it is nothing fancy. If you aren't planning to spend much time in your room, which we weren't, it is... More 

Was this review helpful? Yes 1
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Aloha Alice: Thank you for taking the time to share your ratings and comments during your visit with us in January 2015. Your comments will assist us in the areas we will need to improve our guest services. We hope that you will consider staying with us again on your future visits. Much Mahalo Roy Yamamoto General Manager More 

Eugene, Oregon
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

What a joke! We booked a room through booking.com, which advertises free cancellation. A member of our party fell ill and we weren't going to make the trip, so we cancelled the reservation. Two days after the date we would have stayed at the Ambassador, a charge for $150 shows up on my credit card. I contacted them to have... More 

Was this review helpful? Yes 2
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you for your comments and your ratings. I am very sorry to hear that you were not able to stay with us due to the unfortunate accident in your traveling party. I have investigated your reservation and we do not show any contact with our hotel directly regarding the cancellation? Our normal policy is to have our guests contact... More 

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