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Ambassador Hotel Waikiki

3.0 of 5 2040 Kuhio Avenue, Honolulu, Oahu, HI 96815
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Ambassador Hotel Waikiki
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Ambassador Hotel Waikiki
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116 reviews from our community

Traveler rating
    18
    40
    33
    12
    13
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28
38
10
7
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Richmond, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel -- outstanding staff Arrived at hotel, cheerfully greeted by front desk staff, and was promptly assigned a room. Great location: church around the corner; within walking distance to Waikiki beach; walking distance to restaurants; walking distance to great shopping. Outstanding coffee shop right outside the door (not a coffee drinker, but they also served great pastries, smoothies, and... More 

Was this review helpful? Yes
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you very much for your kind comments and ratings! I am happy that we were able to service your needs during your visit with us and our employees were able to provide you with excellence in service. We look forward to your return visits in the future. Much Mahalo and Happy Holidays from all of us. Roy Yamamoto General... More 

NYC
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel was within walking distance to Waikiki and plenty of shops. Hotel staff were friendly. Beds were a bit on the hard side, but the pillows were nice. Water bags were given to us to fill whenever we wanted clean drinking water which was a bonus. Also, they provided free surfboard storage. There is a coffee shop right outside the... More 

Was this review helpful? Yes 1
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you very much for your rating and comments! I am happy to hear that we were able to meet most of your expectations during your stay with us. We look forward to your return in the future. Much Mahalo Roy Yamamoto General Manager More 

Seaford Rise, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2014

I really don't know what you people are complaining about. Our night at Ambassador was only $99 US dollars from Agoda (what a bargain for Waikiki). The check in area was busy and the Manager kept apologising for the hold up, which impressed me right of the bat. We checked in and got given 2 free water bottles for the... More 

Was this review helpful? Yes 3
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you very, very much for your great comments and rating! We appreciate your honesty about visit and property and happy to hear that you had a wonderful stay with us. Your comments will be passed to all the staff that will bring smiles! We look forward to your return visits! Much Mahalo Roy Yamamoto General Manager More 

Coffs Harbour, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 4, 2014

Husband and I, plus our daughter and teenage granddaughter came for a nine day visit from Australia. We booked online and hoped for the best. Value was good and layout of the room suited us very well. Unfortunately, the room was plain daggy with peeling paint, shabby furniture and awful, uncomfortable beds with linen that didn't look too clean. We... More 

Was this review helpful? Yes 1
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Much Mahalo for your comments and rating. I am happy to hear that you had an enjoyable stay with us during the Halloween weekend. We look forward to your return visit when you are called back to the Waikiki area. Thank you for your patronage. Roy Yamamoto General Manager More 

Sydney, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 3, 2014

We have stayed in Ambassador hotel twice now and so far we've got no complains. It's an older style hotel, which could use new updo here and there. Nevertheless, the room is very clean and good value for its ideal location. It's less than 5 mins walking to the main road where shops and restaurants are location. Customer service is... More 

Was this review helpful? Yes 3
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you very much for your comments and rating. I am happy to hear that you are a frequent return guest and we have been able to meet your satisfaction during your visits with us. We look forward to your return visit. Much Mahalo for your continued patronage. Roy Yamamoto General Manager More 

Angeles City Philippines
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 2, 2014

We've had the misfortune to stay at this hotel, but it was a last resort. The room needs a major redo (painting of the walls, cleaning the carpets, replace the damage dresser, replace the noisy air con, kitchenette cabinets need paint and maybe some shelf paper would help,and replace the tiles in the shower (the outside road is cleaner), just... More 

Was this review helpful? Yes 1
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you for your comments and rating. I am very sorry to hear that our property did not meet your full satisfaction during your visit with us. I am happy to hear that Kerri and Amber were able to give you the Aloha hospitality and service. Much Mahalo for your patronage. Roy Yamamoto General Manager More 

Honolulu, Hawaii
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 1, 2014

My family came visiting to Oahu and booked three rooms at the Ambassador Waikiki. I have to start off by saying the staff and service are second to none! Karla the Guest Services manager checked us in super cheerfully and had already pre-assigned rooms on the same floor. We were able to get in a couple hours early too, which... More 

Was this review helpful? Yes
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you very much for your very detailed comments and ratings. I am happy to hear that we were able to meet your satisfaction during your visit with us. We appreciate your business and most of all your kind words about our property and service. Much Mahalo Roy Yamamoto General Manager More 

Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 23, 2014

Stayed here for a business trip. From day one this woman at the front desk named Kerry was unaccommodating, rude and just plain unfriendly with a smile (those are the worst) she exuded the worst form of customer service it was actually funny!! Maybe it was the fact that I was Asian and so was she and she was on... More 

Was this review helpful? Yes 2
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

My deepest apologies for the horrible experience your encountered from our Guest Service Agent during your stay with us. I will certainly follow up with your complaint. Mahalo again for your patronage. Roy Yamamoto General Manager More 

Rockhampton, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 18, 2014

Our family has just spent 9 nights at the Ambassador Hotel and it was a great place to stay. Although the kitchenette could do with updating and the air conditioners were noisy it was a great room, spacious enough to fit a family of four. The lifts could be a little slow during the day but there were always people... More 

Was this review helpful? Yes 2
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you very much for your wonderful comments. I am happy to hear that we were able to meet most of your expectations during your visit with us. I will pass along your kind comments about Jeff and Shandell who were able to assist you with your needs during your stay. Much Mahalo and we look forward to your future... More 

Jeruslem
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 18, 2014

This property is well located in a quiet spot a short walk from the beach and restaurants the staff are very friendly and polite , the hotel itself is clean but very shabby and old fashioned I tore the shoulder of a brand new shirt on a small piece of sharp metal on the edge of a door when bringing... More 

Was this review helpful? Yes
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you very much for your comments. I apologize for the bad experience you encountered with your torn shirt. We were able to compensate you for the inconvenience and thank you for your patronage. Much mahalo Roy Yamamoto General Manager More 

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Additional Information about Ambassador Hotel Waikiki

Address: 2040 Kuhio Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ambassador Hotel Waikiki 3*
Number of rooms: 300
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Also Known As:
Ambassador Hotel Honolulu
Ambassador Hotel Waikiki Hawaii/Honolulu

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