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All 82 Honolulu hotels

Ambassador Hotel Waikiki

3.0 of 5 Hotel   |   2040 Kuhio Avenue, Honolulu, Oahu, HI 96815 (Waikiki)
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Ranked #69 of 82 Hotels in Honolulu
A recent review
3 of 5 stars reviewed 1 week ago
rsmljs canada
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82 reviews from our community

Traveler rating
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    29
    23
    10
    7
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18
25
6
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

We stayed for week the first week of September. We were kindly greeted upon arrival. After that....forget it....you were basically non exisitent. Staff do not look or talk to you unless you talk first. Kerry is the rudest of the bunch. The rest are "just there to do their job". She would not give me a bandage. She told me... More

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My first bad review.... This place was horrible. The female attendant behind the front desk was rude for starters. Maybe she was having a bad day... But she had a nasty attitude all week. It was so bad here that we double booked into another hotel (Aulani), because coming back was a drag on our aloha spirits. It appears the... More

Was this review helpful? Yes 2
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you for your comments! I'd like to apologize about the negative experience you encountered during your stay with us. We are in the process of upgrading and renovating our property and will be continuing improvements in the months to come. We appreciate your business and thank you for staying with us. Roy Yamamoto General Manager More

1 review
5 of 5 stars Reviewed 2 weeks ago

Thank you to the staff that went above & beyond to make our stay as comfortable as possible. I didn't know that I was going to be on the 18th floor and normally I always special request for the lowest floor possible because my fear of heights. But they did not hesitate to accommodate me to the 2nd flr with... More

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San Diego, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It wasn't looking good when our reservation thru Groupon was mixed up and Groupon was closed for the weekend. But the staff stepped up and solved the problem and took good care of our large family. Our stay was 2 weeks long and we found the staff to be friendly and extremely helpful. Room was kept clean and enough extra... More

Was this review helpful? Yes 2
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I booked this hotel originally for 2 nights but I had to cancel the 2nd night as my experience was so bad and had to book a room at another hotel. Right at check in, the customer service and vibe coming from the employees were bad. The female who checked me in (Cathy) was very rude to my daughter and... More

Was this review helpful? Yes 3
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you for your comments! I am very sorry for the negative impression our staff left with you and your daughter. We strive for constant improvements and will take every phase of your comments for improvements. Mahalo Roy Yamamoto General Manager More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I think this hotel is in a good location, but tired looking for the price. The staff are very helpful and cheerful, except one of the concierge (female) was less friendly. Something that Concerned me was the popcorn ceiling in our room was flaking off, and it had fallen on my son's face, and bed during the night. The hotel... More

Was this review helpful? Yes 1
Sierra Vista, Arizona
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

the ambassador is old and our room smell like something die. I would not recommend this place to anybody. check out the place before you make a reservation. and check the company you make your reservation to see if there any extra fees.

Was this review helpful? Yes 3
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you for your comments! We are sorry that you felt our accomodations did not meet your expectations. The majority of our guests who have stayed with us have given us a rating that is based on their value during their stay. All companies that book reservations for us disclose our resort amenity fees and parking charges. Roy Yamamoto General... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I stayed here for our honeymoon through a groupon deal. It is a decent hotel, nothing to rave about, but the staff is very friendly and accommodating. The rooms are big and has decent views if you have a room higher up (we stayed on the 16th floor). It has a pool, close to shopping and all... More

Was this review helpful? Yes 1
Seattle, Washington
1 review
2 of 5 stars Reviewed 5 weeks ago

Staff was very nice, friendly and helpful. But hotel is very old; room and bathroom badly in need of updating. No counter space in bathroom at all. Overpriced for the condition of the rooms. Don't think it's that safe of a location to be walking at night either.

Was this review helpful? Yes
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you for your comments! I am glad that our hotel staff treated you with the genuine Aloha Spirit that Hawaii is known for. We are currently upgrading and refurbishing all of our rooms. Our property is located in the quieter part of Waikiki, where traffic and pedestrian traffic is lower than the central area. I hope you will consider... More

Fremont, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 12, 2014

I would give this place 0 stars if I could or if it weren't for the nice manager Sean. This place is very old, out dated,  and dirty. It's worse than a motel 6, but they charge like a 4 star hotel. Spend an extra $25 bucks and stay at a nicer hotel (parkshore was only $17 more,  across the... More

Was this review helpful? Yes 2
General M, General Manager at Ambassador Hotel Waikiki, responded to this review

Thank you for your comments! I apologize for the hospitality you received during your visit. Bookings are based on double occupancy and in the event a booking was placed for the number of guests staying in the room, the rates would have been pre-calculated at the time of booking. I am sorry about the service you recieved by one of... More

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Additional Information about Ambassador Hotel Waikiki

Address: 2040 Kuhio Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ambassador Hotel Waikiki 3*
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Also Known As:
Ambassador Hotel Honolulu
Ambassador Hotel Waikiki Hawaii/Honolulu

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