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The Royal Hawaiian, a Luxury Collection Resort

5.0 of 5 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
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Certificate of Excellence 2014
The Royal Hawaiian, a Luxury Collection Resort
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The Royal Hawaiian, a Luxury Collection Resort
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2,034 reviews from our community

Traveler rating
    1,120
    519
    238
    91
    66
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559
990
76
93
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (505)
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Calif
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Gee, I just read a few of this properties' recent negative reviews, particularly the one written with very poor grammar, and I just can't imagine to what they are referring. I have stayed at a number of expensive but very luxurious top tier hotels in Europe, and therefore, have become quite picky, but I was impressed with the Royal. Yes,... More 

Was this review helpful? Yes 1
Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is not a 5 star hotel. The rooms are very ordinary. The ones in the historic wing are very dark and stinks humidity. We had purchased the package thru expedia and we requested a room upgrade after being moved to 3 different rooms in the second and third floor in the garden view historic rooms, they were all... More 

Was this review helpful? Yes 2
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband, our son 15 and I stayed here January 15 for a week, we loved the location and the historical features and peacefulness offered at the hotel. Our room was a beachfront double bed room a little squishy but comfortable, they also offered free bottled water. The pool was lovely it could stay open a little later than 5pm... More 

Was this review helpful? Yes
TORONTO
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Lasr April I stayed at the Royal Hawaiian in Honolulu. My hotel room was robbed and I lost $545.00 cash. I wrote to the hotel manager as well as the hotels' head of security. I did not receive the courtesy of a reply from either of them. Please note that this is a Starwood Hotel. The guest suites were very... More 

Was this review helpful? Yes
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear glassmanTORONTO, Thank you for sharing your concerns with us regarding your previous stay in April. We regret to learn that your room was robbed. We understand your frustration and we apologize for the disappointing experience. We have sent you a private message to request further information so that we can reach you directly in regards to this situation. Again,... More 

Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I just returned from another memorable stay at the Royal Hawaiian, I believe this was our 6th stay at the hotel. The hotel offers a peaceful oasis amid the bustle of Waikiki, with timeless elegance and beauty that must be seen to be appreciated. The service was excellent as usual, with a special thank you to John... More 

Was this review helpful? Yes
Omaha
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Everything was perfect. Room was great, service was great, view from room was breathtaking, and grounds were lovely. Can't complain about a thing. My husband has cancer and they saw to his comfort without us even asking. Our stay was truly amazing

Was this review helpful? Yes 1
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Sally L, Thank you for sharing your wonderful experience at The Royal Hawaiian, a Luxury Collection Resort. It is always a joy to share exceptional comments like these with are team. We are delighted to learn that your stay with us was nothing but pleasurable. We wish you and your husband the very best. Thank you for being our... More 

Hong Kong, China
Top Contributor
66 reviews 66 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A great place to stay by the beach in the heart of waikiki. Relax in the seafront Mai Tai bar where the excellent staff try very hard to please and the signature cocktails help wind you down. We were allowed early check in and better still a room upgrade to full sea view. A memorable stay. The Royal Hawain is... More 

Was this review helpful? Yes 1
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Ron G, Thank you for sharing your wonderful experience at The Royal Hawaiian, a Luxury Collection Resort. We are pleased to learn that you found the location of our resort to be ideal, as it is situated in the heart of Waikiki but remains a peaceful oasis amidst the hustle. It is wonderful to learn that you were accommodated... More 

Queenstown, New Zealand
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A real experience. Hawaii has everything you need to have a good holiday. Swimming , diving , dining ....just make sure you don't go there with Robert Allenby! I have stayed at this Hotel every year for the last 6 years and Cori and the staff are second to none. The meet n greet process only precludes what is a... More 

Was this review helpful? Yes 3
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear pc62nz, Thank you for sharing your exceptional experience at The Royal Hawaiian, a Luxury Collection Resort. It is always a pleasure to welcome returning guests. We are pleased to learn that Cori and our ambassadors took excellent care of you to help you feel welcomed to our peaceful oasis. It is wonderful to learn that our bed met your... More 

Fresno, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

It was long our dream to stay at "The Pink Palace." Once we did well never stay anywhere else when we visit Oahu! From our first visit there several years ago to our most recent the registration staff remember us and always do their very best to accommodate our specific room request. The hotel has a quiet elegance and its... More 

Was this review helpful? Yes 3
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Jeffrey922, Thank you for sharing your exceptional experience at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to once again, welcome you back to The Royal for another unparalleled adventure in Waikiki. It is wonderful to learn that you room requests were acknowledged and met by ambassadors, as their priority is our guests' comfort and satisfaction. Thank... More 

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 5 nights with my husband for our honey moon. Before we arrived, they wrote an email to us, asking if we had any particular requests or if we would be celebrating any special date. When we arrived they had a courtesy champagne bottle and muffins waiting for us in our room. We received the... More 

Was this review helpful? Yes 2
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear normaines, Thank you for sharing your experience at The Royal Hawaiian, a Luxury Collection Resort. We are honored to have had you as our guest during your honeymoon and are pleased to learn that you were well cared for by are ambassadors throughout your stay. It is wonderful to learn that the location was superb for all your Waikiki... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(17)
  • Tower rooms(10)
  • Old world(6)
  • High end(3)
  • Junior suite(3)

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu
Hotel Style:
#4 Top resorts Hotel in Honolulu
#7 Spa Hotel in Honolulu
#9 Luxury Hotel in Honolulu
#11 Romantic Hotel in Honolulu
#12 On the Beach Hotel in Honolulu
#14 Business Hotel in Honolulu
#18 Family Hotel in Honolulu

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Historic Wing Junior Suite (181)
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Royal Beach Tower Ocean Suite (Pre-Renovations) (21)
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Royal Beach Tower Ocean View Room (Pre-Renovations) (37)
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