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The Royal Hawaiian, a Luxury Collection Resort

#15 of 82 Hotels in Honolulu
Certificate of Excellence
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2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
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The Royal Hawaiian, a Luxury Collection Resort
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2,271 Reviews from our TripAdvisor Community

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    1,270
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (570)
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1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

I'm tired. Why? I've had to be up since 6.30am to get to the pool to reserve a chair. If you miss out on that, good luck sitting on the beach. $50 later per beach chair is charged. People are laying the staff to reserve the chair for them. What a disgrace. All in all, disappointing. You come away for... More 

Was this review helpful? Yes 5
Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

We booked two rooms a month ago. When we checked in the clerk said, so you are leaving on Friday. No, we are booked through Sunday. He couldn't find it. We were very stressed thinking we did not have a room for the weekend. Then my husband remembered that the Royal Hawaiin did our reservation in two parts, Sunday- Friday... More 

Was this review helpful? Yes 1
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Lisa A, Thank you for sharing your recent experience at The Royal Hawaiian, a Luxury Collection Resort. We sincerely apologize that your stay was not thoroughly enjoyable due to multiple follow ups that you had to make. We want out guests to feel relaxed and comfortable as if this was their home away from home. We will be follow... More 

Florida
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We've stayed at the Royal Hawaiian in the 90s, 00s, and now this year, and I have to say that it's lost its charm. Part of it is the hotel itself, and part of it are just changes in the neighborhood that make it a less pleasant place to be overall. The good part is that the Royal Hawaiian is... More 

Was this review helpful? Yes 2
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear FLFrequentTraveller, Thank you for sharing your recent experience at The Royal Hawaiian, a Luxury Collection Resort. We are disappointed to learn that we failed to meet your expectations from what you have experience with us in the past. We will be following up with you, as your comments are very important to us. We will be in touch soon.... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed only 1 night at the Royal Hawaiian and I was offered an upgrade in a seaview room. Everything was perfect from the check-in to the check-out. Loved the location (right on the beach), the bed was very comfortable, it was just perfect. My room was #5006 and I found a wedding ring in the safe (most probably from... More 

Was this review helpful? Yes 1
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear 199lilou8, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. It is wonderful to learn that from the moment you stepped into our Pink Palace to your departure your stay was simply exceptional. We are please that you found the location of our resort to be perfect for all your adventures in Waikiki. Thank you for... More 

Dublin, Ohio
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our travel agent, when we said we wanted to go to Hawaii, suggested a few nights in Oahu and then the remainder in Maui to experience a couple different sides of this great state. We are glad she recommended this wonderful hotel. From the warm greeting (complete with lei) upon our arrival to the complimentary banana bread in our room,... More 

Was this review helpful? Yes 1
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear zerns, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. It is always a joy to welcome guests celebrating their honeymoon with us. We are delighted to learn that you found your experience at our Pink Palace to be exceptional. It was an honor to have you stay with us and we hope to have the... More 

Gosford, Australia
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Only stayed one night as a stop over. The grounds are lovely and a delight to walk through. Welcome drink at check in was delicious. We had a treat of banana bread when we arrived in our room. A nice touch. Enjoyed the historic nature of the property. Kept spotlessly clean. Right on the beach, which we made good use... More 

Was this review helpful? Yes 1
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Aloha Gempearl, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are pleased to learn that you thoroughly enjoyed your time with us and enjoyed the extra special touches during your stay. We are honored by your kind comments regarding the cleanliness of our resort and will share them with our team. Thank you for being... More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 6 days ago NEW

This Hotel is in a Lovely beach location and charged appropriately. Right close to the main drag and the beach. easy walking to restaurants and shops. But Although a Lovely place, and we expected the top quality Service you would expect with paying top dollar. Room was lovely, and have no complaints about that.. its just if you are paying... More 

Was this review helpful? Yes 2
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear 713garthc, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are pleased to learn that you found the location of our hotel to be perfect for your travel plans. We are however, disappointed to learn that you found the service to be desired and sincerely apologize that we did not meet your expectations. We will... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

My husband and i wanted something special for our anniversary. Hawaii always has a special place for us and we always stayed with the SPG hotels. so for our next visit, we picked Royal Hawaiian as we thought it had that special factor and it had great reviews. let's just say everyone at the Royal Hawaiian delivered beyond expectations. everyone... More 

Was this review helpful? Yes 2
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Jamie S, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. It is always a joy to welcome couples celebrating their anniversary with us! We are pleased to learn that your stay at The Royal went beyond your expectations. It is wonderful that you enjoyed every aspect of your stay. Thank you for being our guest... More 

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

We recently spent 14 nights at the Royal Hawaiian with our two young children (3 and 7months) for my wife's 30th birthday. It was an unbelievable stay and we were certainly sad to leave once the two weeks were up. Our 3 year old daughter was so excited to be staying at "the pink hotel" and to be honest, so... More 

Was this review helpful? Yes 4
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Luke P, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are pleased to learn that you and your family had a wonderful time with us and enjoyed the location of our resort. It is wonderful that our associates made your stay special and will share your kind comments with our team. Thank you for... More 

Pompano Beach, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Great tiki bar, small rooms, nice vanities, very friendly staff and great location. drawback; they make u rent beach chairs at 40/day on top of resort fee! so for those people who are tight u just have to lay in the beach sand like slaves in the Mohave dessert! :)

Was this review helpful? Yes
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Philip33062, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. It is wonderful to learn that you had a pleasant experience and that our associates were friendly and helpful to you throughout your stay. We appreciate your valued feedback. Your comments will be shared with our team to elevate our guest experience. Thank you for being... More 

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Historic Wing Junior Suite (181)
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