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The Royal Hawaiian, a Luxury Collection Resort

#16 of 82 Hotels in Honolulu
Certificate of Excellence
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2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
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4th Night Free/Breakfast
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The Royal Hawaiian, a Luxury Collection Resort
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The Royal Hawaiian, a Luxury Collection Resort
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2,331 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

We had an incredible honeymoon here in May. Not only was the room large and incredibly well equipped, the staff were attentive and personable. The food was great, albeit a little pricey, and the drinks were served promptly. This was my second stay here, my husbands first, and we are already looking at going back!

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 days ago NEW

I just loved the look of the Royal Hawaiin. Colonial architecture. Huge cool Verandahs,high ceilings, exquisite fittings and the most beautiful mature tropical gardens. Extremely comfortable rooms. However for some the rooms are looking tired and in need of renovation. The service is good except in their food areas where it is a little slow (Island time). I would certainly... More 

Was this review helpful? Yes 1
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Georgia V, Thank you for sharing your experience with us. We are pleased that you found your room to be comfortable. It is, however, disappointing to learn that you felt our rooms needed to be updated and will share your valued comments with our team to elevate our guest experience. Thank you for being our guest and we hope... More 

Pine Island, Minnesota
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the Royal Hawaiian for a seminar I attended. The price of our room was incredible and I expected an exceptional room and experience. I was very disappointed. The room was nice but nothing extra. We found out the first night how thin the walls were. The couple next door kept us awake most of the night and... More 

Was this review helpful? Yes
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Todd W, Thank you for sharing your experience with us. We regret to learn that you found your stay with us to be underwhelming as we did not meet your expectations. We sincerely apologize that were not able to accommodate your requests and for the inconvenience. Your comments are valuable to us and we will share them with the... More 

Jacksonville, Florida
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Everyone says don't stay on Waikiki Beach because it is too crowded...and it is. But the RH is tucked away a bit with lush gardens so you feel like you are in a little oasis. The hotel is historic, which we like, but is very well maintained and classy. We stayed in the old part of the hotel for the... More 

Was this review helpful? Yes 1
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear FlaTraveler1952, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to learn that you had an excellent experience at our historic resort and loved your rooms. It is wonderful that you found our service to be excellent throughout your stay. Thank you for being our guest and we hope to have the opportunity... More 

Peoria, Arizona
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Our family of four recently returned from our stay at this amazing resort. I don't have enough wonderful things to say about the staff, the service , the beach and overall experience. The rooms are very nice,only complaint would be the small bathrooms. But hey, that is so minor! Comfy beds, extremely clean rooms. They best part of this hotel... More 

Was this review helpful? Yes 2
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear shaynes98, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to learn that you had an exceptional experience at our Pink Palace. It is wonderful that our associates made you and your family feel welcomed and were helpful with all your requests, as they take great pride in ensure that our guests have... More 

Kailua, Hawaii
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 days ago NEW

What a disappointment. We booked the so called "luxury tower" to begin our peace and quiet get away. Its clear that this is an old building that they just took over and have not done anything other than charge 4 Seasons price. The view was incredible and the free continental breakfast and evening snacks were nice. But the service was... More 

Was this review helpful? Yes 1
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear skippy1959, Thank you for sharing your experience with us. We are disappointed to learn of your underwhelming stay, as what you have shared is not the level of service and excellence we pride ourselves in. Your comments will be shared with our team to elevate our guest experience. Thank you for your valued feedback and time. Warmest aloha. More 

London, United Kingdom
2 of 5 stars Reviewed 3 days ago NEW

We stayed here a couple of years ago and, after moving rooms twice, knew the difference having the right one can make. Rooms within the same category, but in different parts of the historic building, can vary immensely the amount of light coming in. They are all beautifully decorated but I don't like having to have the lamps on all... More 

Was this review helpful? Yes 3
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Fred W, Thank you for sharing your experience with us. We regret to learn of your underwhelming stay. We understand your disappointment and will be connect with you shortly to follow up on your experience. We sincerely apologize for the inconveniences you had to endure, as this is not the level of service we pride ourselves in. We will... More 

San Marino, California, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I booked with American Express platinum hotel resort program that came with daily made to order breakfast from their special menu and 4pm late check out. The cook even replace my hash brown with rice. yeah : ) We stayed for the week with oceanfront view room, Every day they put bottles of water in the room. The red velvet... More 

Was this review helpful? Yes 1
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Rachel W, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are pleased to learn that you found our location to be convenient to your travel plans. It is wonderful that our services met your expectations. Thank you for being our guest and we look forward to welcoming your son back to The Royal. Warmest... More 

Long Beach, California
5 of 5 stars Reviewed 3 days ago NEW

Elegant old Hawaii. Historic and peaceful in the beautiful garden. Slightly small room but nicely remodeled bathroom. Super location in the middle of Waikiki. So many years of history at the Pink Palace. Friendly and accommodating staff. Would love to return!

Was this review helpful? Yes
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear djswanson, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to learn that you had an excellent experience. It is wonderful that you found our location to be simply superb and service from our associates to be exceptional. Thank you for being our guest and we hope to have the opportunity to welcome... More 

Spring, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We originally booked a garden view suite. We checked in and were upgraded to a beautiful ocean view suite! The view was wonderful. We then received a call to ask if everything was fine with our suite. They were concerned that it may not be large enough for our family. They then upgraded us to a much larger ocean view... More 

Was this review helpful? Yes 3
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Cindy S, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. It is wonderful to learn that you and your family were well cared for by our associates, as we take pride in ensuring that our guests have an exceptional stay with us. We are delighted that you enjoyed the view from your room and the... More 

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