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The Royal Hawaiian, a Luxury Collection Resort

#21 of 82 Hotels in Honolulu
Certificate of Excellence
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2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
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The Royal Hawaiian, a Luxury Collection Resort
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2,130 reviews from our community

Traveler rating
    1,175
    543
    244
    98
    70
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582
1,030
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (528)
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Honolulu, Hawaii
1 review
2 of 5 stars Reviewed yesterday NEW

The lobby of this hotel is amazing, but that is the only good thing about my 3 night stay. The rooms are small, service at the restaurant and bar s-l-o-w and the pool (for such a huge hotel is a little bit bigger than a baby pool. Would not recommend this hotel to any of my friends.

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Port Ludlow, Washington
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed just one night at this historic hotel and were blown away by the elegance of the decor, the friendliness of every staff member, and the level of service. I expected more "traffic" in the public areas, since this was during spring break. It was instead comfortable, inviting, and peaceful. There was a fellow in the registration area who... More 

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RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Rileycat4, Thank you for choosing to stay at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to learn that our associates were welcoming and helpful to you during your stay. Our associates are passionate and knowledgeable of 'Oahu, especially our dedicated Concierge, that are experts of the destination and can help you unlock your desired experiences. Thank... More 

Santa Rosa, CA
Top Contributor
79 reviews 79 reviews
30 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Have been to this property several times since honeymooning in Waikiki 38 years ago but the last few times stayed in the Tower with the ocean views. You can read the reviews of others here for the limitations of those rooms. This time we spent 5 days in a Jr. Garden Suite, 525. Clean, quiet, great bed, two distinct rooms... More 

Was this review helpful? Yes 1
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear MangoChetney, Thank you for choosing to stay with The Royal again. It is always a joy to welcome you back to our historic and charmingly elegant resort. We are pleased to learn that you found your suite to be exceptional and that you thoroughly enjoyed your stay with us. Thank you for being our guest. We look forward to... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

There are no words to adequately describe our immense happiness during our recent family vacay. This was a first rate resort, wonderful staff, very clean, and super conveniently located! We will definitely be back!!

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RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Tami L, Thank you for choosing to stay with The Royal Hawaiian, a Luxury Collection Resort. We are pleased to learn that that you had an exceptional experience with us. As you mentioned, our resort is conveniently located near many shopping outlets and is just a few steps away from the iconic Waikiki Beach. We are honored by your... More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My wife an I visit honolulu at least 3 times per year and always stay in the historic wing of the Royal Hawaiian Hotel. Each time we return the staff treat us like returning family with a warm hawaiian welcome. We usually stay in a room over looking the garden which is lovly and private. There is a gracious ,... More 

Was this review helpful? Yes 1
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear STEPHEN G, Thank you for choosing to stay with The Royal Hawaiian, a Luxury Collection Resort again. It is always a pleasure to welcome you and your wife back to our gracious Pink Palace of the Pacific. We are delighted to learn that you loved the the updates we've made at our Mai Tai Bar, as we continue to... More 

Concord, California, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for a short birthday celebration with my Mom. We loved the entire experience from our lei greeting to front desk to room service guy to even the employees in the shops! (George in Tori Richard was GREAT!) EVERYONE was SO NICE and genuine. We had a garden view room but were kindly upgraded to ocean view which was... More 

Was this review helpful? Yes 2
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Rebecca C, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to learn that upon your arrival you were provided with an upgrade and fell in love with our oceanfront view. It is wonderful that you found our room to be just perfect and that you indulged in your dining experience at our... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I'm staying in room 318, it's a corner room overlooking the garden area on one side and Sheraton lobby and parking garage on the other. It is now 3 am and I can't sleep because the restaurant "Il Lupino" that's part of Royal Hawaiian Center and is situated on the same property has been power washing sidewalks for the last... More 

Was this review helpful? Yes 1
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear scubagirl137, Thank you for sharing your concerns with us. We are disappointed to learn that your stay at The Royal has been challenging due to the noise you have encountered. We sincerely apologize as the 3am power washing is simply unacceptable and are reaching out to the management of Il Lupino to discontinue this action. Meanwhile, we will reach... More 

Bolton Landing, NY
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

A stay at the Pink Palace should be on everyone's Bucket List. Gracious atmosphere, good food & lovely rooms. I only wish I could have stayed when it was one of the only two Hotels on the beach. Dining on the beach, at the outdoor bar, is always a treat.

Was this review helpful? Yes 1
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Bob C, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to learn that you had an exceptional experience at The Royal and loved our beautifully decorated rooms. We are pleased to discover that you had the opportunity to dine at our restaurants. Thank you for being our guest and we look forward... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

Stayed here on our last night of our honeymoon, got upgraded from a city room to an Ocean View room which had a great view! The front desk and concierge are the best we came across on our two weeks abroad. Thank you to the team at the front who helped arrange our transport to the airport at 6am in... More 

Was this review helpful? Yes
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Jason Y, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. It is wonderful to learn that you loved our superior location and luxuriously appointed rooms. We are delighted that your experience with us from our front desk to concierge was simply exceptional. We are glad to learn that you had the opportunity to dine at... More 

Scottsdale, Arizona
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The service was top notch from concierge to housekeeping. The location is GREAT, rooms are clean and nice. Staff went above and beyond to accommodate. We will definitely go back. The only complaint really is that Room service food was barely okay.

Was this review helpful? Yes
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear souki L, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are pleased to learn that you loved our superior location and luxuriously appointed rooms. It is wonderful to learn that our associates went above and beyond throughout your stay with us, as they take great pride in delivering an exceptional experience for our guests.... More 

Hotel Review Summarization

What travelers say

  • Very nice(15)
  • Tower rooms(10)
  • Old world(6)
  • High end(3)
  • Junior suite(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,154 photos of this hotel

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Bathroom (37)
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Hotel & grounds (334)
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Room/suite (195)
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Pool/beach area (118)
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Dining (41)
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Amenities (130)
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Beach (44)
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Historic Wing Junior Suite (181)
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Historic Wing Room (12)
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Pool (107)
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Restaurants and Bars (76)
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Royal Beach Tower Ocean Suite (Pre-Renovations) (21)
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Royal Beach Tower Ocean View Room (Pre-Renovations) (37)
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The Hotel (276)

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Room/suite (14)
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Pool/beach area (8)
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Hotel & grounds (11)
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Dining (2)
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Bathroom (1)
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Other (9)
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