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The Royal Hawaiian, a Luxury Collection Resort

#18 of 83 Hotels in Honolulu
Certificate of Excellence
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2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
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4th Night Free/Breakfast
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1 room 1 guest
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The Royal Hawaiian, a Luxury Collection Resort
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2,378 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (598)
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Los Angeles, California
1 review
2 of 5 stars Reviewed yesterday NEW

Ive stayed here many times and have always had an excellent stay. I'm currently at the hotel on a business trip and have never experienced such a rude staff as I have this week. I look forward to the Four Seasons opening.

Was this review helpful? Yes
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

At mai tai bar took 10 minutes to get0 served did not have beer my husband ordered and I got drenched when 1 of the umberellas flew up my phone was soaked and so was I not happy if I was an American I would have made a song and dance not a patch on the moanna

Was this review helpful? Yes 1
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear pam m, Thank you for sharing your feedback with us. We regret to learn that your Mai Tai Bar experience with your husband was disappointing. We sincerely apologize for the underwhelming experience. We will be connecting with you shortly to follow up with you. Warmest aloha. More 

Newberg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Our room was lovely! Everything at the hotel is a soft, calming pink. We stayed in the old section of the hotel. Our door was carved Koa wood and was amazing! Great location. The pool is nice, but small. We had access to the pool at the Sheraton next door also. I think that the only surprise that we had... More 

Was this review helpful? Yes 1
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear klctravels, Thank you for staying at The Royal Hawaiian,a Luxury Collection. We are delighted to learn that you had an exceptional experience. It is wonderful that you found our location to be convenient, as we are located in the heart of Waikiki. Thank you for your many kind comments regarding our service and restaurants. We hope to have the... More 

Washington, District of Columbia, United States
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had the lovely honor of staying at this iconic hotel for a family vacation. We were greeted with a lei greeting upon arrival and helped with our bags. We checked in which was fast and quick. Our 2 bedroom suite was in the traditional wing which I preferred. Lovely garden view, traditional furniture, excellent amenities. I received a lovely... More 

Was this review helpful? Yes 2
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Kimberlee' F, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are honored to have welcomed you to our resort on your birthday. It is wonderful that you had an excellent stay and found your room in our historic wing to meet your every expectations. Thank you for being our guest and we hope to... More 

california
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been surfing for a short time and heard the waves are consistent for practicing. Never though I'd be going to Waikiki but at 65 and 72 there we were. Loved the Mailani Tower - great views, convenient to the surf, restaurants, volleyball tourney, swim meets, and enjoying the never-ending activities.

Was this review helpful? Yes 2
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear likeitsmylastday, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are pleased to learn that you loved the majestic views from the shores of the world-famous Waikiki Beach and the endless activities available. It is truly wonderful that you enjoyed your time at Mailani Tower. Thank you for staying with us and we hope to... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My favourite things about the infamous Pink Palace were the proximity to Waikiki beach and Kalakaua Ave, the relaxed outdoor bar and the breath-taking views of the ocean and Diamond Head from the Mailani Tower room. Watching the sunrise in the morning was beautiful. Enjoyed the outrigger canoe ride and paddle boarding.

Was this review helpful? Yes 3
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Ursula K, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to learn that you enjoyed the convenient location of our resort, as it remains in the heart of Waikiki but hidden from the hustle and bustle. It is wonderful that you loved the magnificent views from our Mailani Tower and had the... More 

New York City, New York
Level Contributor
67 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What a wonderful fairy-tale experience was our stay at the beautiful Spanish/Moorish palace that is the Royal Hawaiian Hotel. I had stayed here once before, years ago, before the Luxury Collection conversion/renovation. I was blown away by the upgrades since the Sheraton days. The integrity and history of the Pink Lady of the Pacific is completely respectfully maintained, but gone... More 

Was this review helpful? Yes 4
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear zephyr221, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are pleased to learn that you loved the updates we have made to our historic resort. It is wonderful that our associates from Monica to Cheryl Williams, our General Manager, was able to ensure that you had a most exceptional experience at our resort. Thank... More 

San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in an Ocean Tower room on the top floor. First, the Good: The check-in process and front desk staff were amazing. Totally top-notch. The room, which was an ocean front room on the 17th floor, had an amazing view and one of the best balconies I have ever experienced at a hotel. Although it was small, it had... More 

Was this review helpful? Yes 5
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Jeff M, Thank you for sharing your experience with us. We are pleased to learn that your check-in experience and concierge were friendly and helpful during your stay. It is, however, regrettable to learn that your stay at The Royal Hawaiian, a Luxury Collection Resort did not exceed your expectations, and we sincerely apologize for the disappointment. We have... More 

Auckland Region, New Zealand
Level Contributor
156 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed in Honolulu a lot and thought we would try the iconic pink palace. The location is right on the beach and in the middle of town which is great. Our room was large with a great bed, the bathroom is tiny. No balcony. We are Sheraton Preferred Guests and usually get nice rooms. I always thought the... More 

Was this review helpful? Yes 1
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear IanB1965, Thank you for sharing your experience with us. We regret to learn that your stay at The Royal Hawaiian, a Luxury Collection Resort did not exceed your expectations, and we sincerely apologize for the disappointment. We have shared your comments with our team to elevate our guest experience. Thank you for your valued time and feedback. Warmest aloha. More 

Aberdeen, South Dakota
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a week this August as a treat for our 25th wedding Anniversary. We have been to Honolulu many times before but always wanted to stay here but didn't go for the splurge until now. We were in the older area of the hotel, with the cool wood carved door, and the most "uncool" bathroom I've had the... More 

Was this review helpful? Yes 2
RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear jonessgekko, Thank you for sharing your recent experience at The Royal Hawaiian, a Luxury Collection Resort. We regret to learn that your stay with us did not leave you with an outstanding impression and we sincerely apologize for the disappointing experience. We have shared your valued feedback with our team to elevate our guest experience. Thank you for kind... More 

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