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Holiday Inn Express American Fork - North Provo

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712 S Utah Valley Dr., American Fork, UT 84003 (Formerly Park Place Inn and Suites)
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Holiday Inn Express American Fork - North Provo
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Holiday Inn Express American Fork - North Provo
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63 Reviews from our TripAdvisor Community

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Traveler rating
    18
    28
    9
    5
    3
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31
7
2
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express American Fork - North Provo
See the most recent reviews
Orlando, Florida
1 review
5 of 5 stars Reviewed October 30, 2014

We just stayed last night and this hotel was beyond clean. The smell when you walk into the building is fresh and the rooms smell even better. There was nothing negative about the comfort of the rooms or the pleasantries of the hotel staff that I can say. Had a very niece breakfast Denise the Manager was very help full... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Dear manager416, Thank you for your recent review. We appreciate you taking the time to let us know about your experience. It's exciting to hear that you had such a pleasant experience with your room and the hotel! I will be sure to let Denise know about this review. We would love for you to stay with us again, and... More 

Loveland, Colorado
2 reviews
3 of 5 stars Reviewed October 15, 2014

I will say that the folks were friendly here. No complaints there. The location is not great and is tucked behind a business park. But that's ok because I only need to sleep here. However, there are a couple non-negotiables that I need when staying. The first is reliable and speedy internet. The internet was extremely slow on the 3rd... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Dear MattL, I am so sorry about the smell from outside that you experienced during your stay! That is definitely not typical of our hotel. We are resolving our internet issues right now, and I apologize that it was not working well for you when you were here. We would love to make it up to you, so if you... More 

Denver, Colorado
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 11, 2014

My stay at the Holiday Inn Express in American Fork was exactly what I needed. I wanted to be south of the SLC area on the way back to Denver, and this property was located off the interstate tucked away on a side street that led to things being pretty quiet. I enjoyed the well stocked breakfast, the comfortable room,... More 

Was this review helpful? Yes 2
AF-FrontDeskStaff, Loyalty Champion at Holiday Inn Express American Fork - North Provo, responded to this review

Dear FrntDskManager, Thank you very much for your positive review! We try our hardest to give every guest a pleasant experience, so I appreciate you taking the time to let us know what we are doing right. We would love to see you again the next time you are in the area! Sincerely, Jessica Davidson Loyalty Champion More 

Bracknell, United Kingdom
Level Contributor
163 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
2 of 5 stars Reviewed September 29, 2014

Late review from June This is an objective review based on a 5 week touring holiday. I stayed one night in transit, which was plenty. Located conveniently from the Interstate in a business unit/park area - nothing special. Reception staff did the job and everywhere was clean with good bed/linen and pillows. However, reception staff let down by housekeeping having... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Hospitality Staff at Holiday Inn Express American Fork - North Provo, responded to this review

Dear JoeCBanstead, Thank you for taking the time to review our hotel. I am very sorry to hear that you had an unpleasant experience with certain aspects of our facility. We have made a number of changes--including a change in management--since your stay in June, and are currently looking at options to assist with the sound outside of the rooms... More 

Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed September 9, 2014

Stayed here with my wife on a quick business trip. Location is weird, hidden behind some abandoned shopping center and a darkened alley. Once we found it service was great. Room was quiet and clean. Window was literally too dirty to see out of. Probably dirtiest window i have seen in North America. Stayed on first level and the hard... More 

Was this review helpful? Yes 1
AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Alan R, I greatly appreciate your time and feedback. I do apologies about the troubles you had during your stay. I will most certainly bring this to my staff’s attention, and we will fix it. Again I apologies for all your troubles you experienced. If you would be willing to give us a 2nd chance to prove ourselves I... More 

Cedaredge, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 18, 2014

I stayed with my family for two nights in this hotel. First I must say the room I booked-from another source- was not available when I checked in. The hotel staff refused to help at all and said that I must be incorrect because they don't offer what I purchased, even when I showed them my online receipt! The manager... More 

Was this review helpful? Yes 1
AF-FrontDeskStaff, General Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Johnrsh, I am so very sorry to hear about the troubles you had during your stay with us. I appreciate your time and your feedback you have given us. My team works very hard to meet the standards of the Holiday Inn brand. Your feedback will help us in meeting and maintaining those standards. Please contact me directly the... More 

Prince Albert, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 8, 2014

Stayed in the Holiday Inn Express in American Fork on August 3,2014. this hotel was in a great location just off I15. Our room was a suit and had lots of room with two double beds and a bull out sofa. The hotel itself was real nice and the staff was very friendly and helpful. The breakfast in the morning... More 

Was this review helpful? Yes 1
Aurora, Illinois
Level Contributor
178 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed July 15, 2014

On the day we arrived, the management was dealing with a cleaning staff shortage. I didn't think it would affect us, but when I found that the room we were given didn't have as many beds as expected, we needed to change rooms. The fault for the inaccurate reservation might have been mine, but the staff worked their hardest to... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your comments and review. We apologize for the wait during your stay and were happy to hear that our staff was able to accommodate you during your stay. We are glad everything turned out okay and hope that you and your family stay with us again on your next trip to Utah. More 

Woodinville, Washington
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 13, 2014

Room was nice and big. We were upgraded because our initial room wasn't ready when we checked in. Everything was clean and quiet. Bed was a little soft for my taste. The breakfast was great. Huge selection and it was a different selection for our second day at the hotel. My only complaint was the TVs didn't work (battery dead... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your review. We have replaced the batteries so there is no longer a shortage. We were glad to hear that you had a good stay and hope that you stay again soon. More 

Elwood, Nebraska
Level Contributor
315 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed June 18, 2014

The reason this place didn't get five stars is that it is a little hard to get to, hidden behind an old Walmart that is no longer open and there is very little food and no other motels around it that somehow gave the exterior a creepy vibe. The rooms were small but clean and well kept and breakfast was... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for you review. We have taken steps to put in better lighting around the hotel so that it is easier to see and find. Thank you for staying with us in American Fork. More 

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