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All 2 American Fork hotels

Holiday Inn Express American Fork - North Provo

2.0 of 5 Hotel   |   712 S Utah Valley Dr., American Fork, UT 84003 (Formerly Park Place Inn and Suites)
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Ranked #2 of 2 hotels in American Fork
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Regspmc1 Prince Albert, Canada
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46 people have reviewed this hotel

Traveler rating
    10
    24
    6
    4
    2
See reviews for
25
6
1
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Cedaredge, Colorado
2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

I stayed with my family for two nights in this hotel. First I must say the room I booked-from another source- was not available when I checked in. The hotel staff refused to help at all and said that I must be incorrect because they don't offer what I purchased, even when I showed them my online receipt! The manager... More

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AF-FrontDeskStaff, General Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Johnrsh, I am so very sorry to hear about the troubles you had during your stay with us. I appreciate your time and your feedback you have given us. My team works very hard to meet the standards of the Holiday Inn brand. Your feedback will help us in meeting and maintaining those standards. Please contact me directly the... More

Prince Albert, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in the Holiday Inn Express in American Fork on August 3,2014. this hotel was in a great location just off I15. Our room was a suit and had lots of room with two double beds and a bull out sofa. The hotel itself was real nice and the staff was very friendly and helpful. The breakfast in the morning... More

Was this review helpful? Yes 1
Aurora, Illinois
Top Contributor
116 reviews 116 reviews
61 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 15, 2014

On the day we arrived, the management was dealing with a cleaning staff shortage. I didn't think it would affect us, but when I found that the room we were given didn't have as many beds as expected, we needed to change rooms. The fault for the inaccurate reservation might have been mine, but the staff worked their hardest to... More

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AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your comments and review. We apologize for the wait during your stay and were happy to hear that our staff was able to accommodate you during your stay. We are glad everything turned out okay and hope that you and your family stay with us again on your next trip to Utah. More

Mountain Green, UT
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 13, 2014

Room was nice and big. We were upgraded because our initial room wasn't ready when we checked in. Everything was clean and quiet. Bed was a little soft for my taste. The breakfast was great. Huge selection and it was a different selection for our second day at the hotel. My only complaint was the TVs didn't work (battery dead... More

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AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your review. We have replaced the batteries so there is no longer a shortage. We were glad to hear that you had a good stay and hope that you stay again soon. More

Elwood, Nebraska
Top Contributor
227 reviews 227 reviews
53 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed June 18, 2014

The reason this place didn't get five stars is that it is a little hard to get to, hidden behind an old Walmart that is no longer open and there is very little food and no other motels around it that somehow gave the exterior a creepy vibe. The rooms were small but clean and well kept and breakfast was... More

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AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for you review. We have taken steps to put in better lighting around the hotel so that it is easier to see and find. Thank you for staying with us in American Fork. More

chicago
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed May 29, 2014

I stay at this hotel a couple of times a year when visiting family/friends in this area. Structurally, it is a typical Holiday Inn but what stands out is the attention the staff gives to keeping the rooms and public areas clean. As we came and went over a five day stay, we always seemed to see someone dusting, vacuuming... More

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AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your review. We are glad that you had such a good stay. We will let our staff know to keep up the good work and look forward to your next stay. More

Reno, Nevada
1 review
2 of 5 stars Reviewed March 23, 2014

I have stayed at this hotel multiple times in the last few years. Usually this is a good place to stay. However the last time, our experience was awful. The room was nice and big, but the housekeeping was lousy. They wouldn't leave enough towels for my family, even though this was requested when reserving the room. There were ketchup... More

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Chan P, Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Darren, Thank you very much for taking the time to write your review about our hotel. I am very sorry and have no excuse for the experience you had during your stay at our hotel. I understand that you have stayed with us in the past and have enjoyed your stays with us. I would greatly appreciate it if... More

Edmonton, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 20, 2013

We have stayed in several Holiday Inn Express hotels because I am usually very pleased with everything. However, this one did not live up to what I have come to expect of them. The edges along the wall in the room were dusty/dirty, the floor behind the toilet was dirty, the toilet seat had what appeared to be cigarette burns/stains... More

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IHGCare, Guest Relations Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear nacnac18, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Richfield, Utah
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2013

I've never wrote a review before. Mainly because I have stayed so many places and never felt as relaxed and comfortable as I did here at the Holiday Inn. The bed was so Comfortable with great pillows. Wonderful staff and a Free Very nice breakfast. I was staying here for a Baptism and will return. I loved it.......

Was this review helpful? Yes 1
Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2013

We enjoyed our stay and appreciate how attentive the staff were with our family. We happened to stay during the "Steel Days". The front desk gave us information about parades, fireworks, etc. We also experienced a little trouble with the pool that was dealt with amicably. There were lots of choices for breakfast and sometimes a cookie in the evenings.... More

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Additional Information about Holiday Inn Express American Fork - North Provo

Address: 712 S Utah Valley Dr., American Fork, UT 84003 (Formerly Park Place Inn and Suites)
Phone Number:
Location: United States > Utah > Wasatch Range > American Fork
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express American Fork - North Provo 2*
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Also Known As:
Holiday Inn Express American Fork - North Provo Hotel American Fork
Quality Inn American Fork
American Fork Quality Inn
Holiday Inn Express American Fork - North Provo Utah

44 photos of this hotel

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Room/suite (20)
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Bathroom (1)
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Hotel & grounds (7)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Brand new in 2010, the Holiday Inn Express & Suites, American Fork, Utah is the newest and most modern hotel in the area. Our beautiful new hotel is conveniently located off I-15 and within minutes of everything you need. Experience luxurious accommodations and a plethora of amenities such as a complimentary hot breakfast buffet served daily, indoor pool and whirlpool, meeting room, fitness area, wireless high speed internet access. ... more   less 
Number of rooms
80

Questions & Answers

Questions? Get answers from Holiday Inn Express American Fork - North Provo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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