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All 2 American Fork hotels

Holiday Inn Express American Fork - North Provo

2.0 of 5 Hotel   |   712 S Utah Valley Dr., American Fork, UT 84003 (Formerly Park Place Inn and Suites)
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75%
Ranked #2 of 2 hotels in American Fork
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Blabbott Aurora, Illinois
  • Overview
  • Reviews (44)
  • Photos (40)
  • Amenities
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  • Room tips (10)
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44 people have reviewed this hotel

Traveler rating
    10
    23
    6
    3
    2
See reviews for
24
6
1
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Aurora, Illinois
Top Contributor
115 reviews 115 reviews
60 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

On the day we arrived, the management was dealing with a cleaning staff shortage. I didn't think it would affect us, but when I found that the room we were given didn't have as many beds as expected, we needed to change rooms. The fault for the inaccurate reservation might have been mine, but the staff worked their hardest to... More

Was this review helpful? Yes
AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your comments and review. We apologize for the wait during your stay and were happy to hear that our staff was able to accommodate you during your stay. We are glad everything turned out okay and hope that you and your family stay with us again on your next trip to Utah. More

Mountain Green, UT
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Room was nice and big. We were upgraded because our initial room wasn't ready when we checked in. Everything was clean and quiet. Bed was a little soft for my taste. The breakfast was great. Huge selection and it was a different selection for our second day at the hotel. My only complaint was the TVs didn't work (battery dead... More

Was this review helpful? Yes
AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your review. We have replaced the batteries so there is no longer a shortage. We were glad to hear that you had a good stay and hope that you stay again soon. More

Elwood, Nebraska
Top Contributor
222 reviews 222 reviews
52 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The reason this place didn't get five stars is that it is a little hard to get to, hidden behind an old Walmart that is no longer open and there is very little food and no other motels around it that somehow gave the exterior a creepy vibe. The rooms were small but clean and well kept and breakfast was... More

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AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for you review. We have taken steps to put in better lighting around the hotel so that it is easier to see and find. Thank you for staying with us in American Fork. More

chicago
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed May 29, 2014

I stay at this hotel a couple of times a year when visiting family/friends in this area. Structurally, it is a typical Holiday Inn but what stands out is the attention the staff gives to keeping the rooms and public areas clean. As we came and went over a five day stay, we always seemed to see someone dusting, vacuuming... More

Was this review helpful? Yes
AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your review. We are glad that you had such a good stay. We will let our staff know to keep up the good work and look forward to your next stay. More

Reno, Nevada
1 review
2 of 5 stars Reviewed March 23, 2014

I have stayed at this hotel multiple times in the last few years. Usually this is a good place to stay. However the last time, our experience was awful. The room was nice and big, but the housekeeping was lousy. They wouldn't leave enough towels for my family, even though this was requested when reserving the room. There were ketchup... More

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Chan P, Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Darren, Thank you very much for taking the time to write your review about our hotel. I am very sorry and have no excuse for the experience you had during your stay at our hotel. I understand that you have stayed with us in the past and have enjoyed your stays with us. I would greatly appreciate it if... More

Edmonton, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 20, 2013

We have stayed in several Holiday Inn Express hotels because I am usually very pleased with everything. However, this one did not live up to what I have come to expect of them. The edges along the wall in the room were dusty/dirty, the floor behind the toilet was dirty, the toilet seat had what appeared to be cigarette burns/stains... More

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IHGCare, Guest Relations Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear nacnac18, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Richfield, Utah
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2013

I've never wrote a review before. Mainly because I have stayed so many places and never felt as relaxed and comfortable as I did here at the Holiday Inn. The bed was so Comfortable with great pillows. Wonderful staff and a Free Very nice breakfast. I was staying here for a Baptism and will return. I loved it.......

Was this review helpful? Yes 1
Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2013

We enjoyed our stay and appreciate how attentive the staff were with our family. We happened to stay during the "Steel Days". The front desk gave us information about parades, fireworks, etc. We also experienced a little trouble with the pool that was dealt with amicably. There were lots of choices for breakfast and sometimes a cookie in the evenings.... More

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Oahu, Hawaii
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 13, 2013

This was a pleasant surprise from the hotel previously at same location! We were moving out of state and needed to "land" before our official move to Hawaii. We we THRILLED to find not only had name changed, but an entire renovation was done to this building! They served a complimentary hot breakfast which actually had quite a bit to... More

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IHGCare, Guest Relations Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Jbergon, Thank you for your feedback regarding your recent visit at our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the facilities and the location of the hotel. Most importantly, I would like to apologize for the overall dissatisfaction you had experienced.... More

Oceanside, California
Contributor
18 reviews 18 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 10, 2013 via mobile

Disappointed in the hotel. Old outdated rooms. Smelled musty, old bathroom fixtures with peeling caulking around tub, and Lack of parking. Not easy to get to and not convenient to restaurants. Walls were thin and could hear people walking above us.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Sarita1968, Thank you for taking the time to post a review of our property. We would like to apologize for the issues you had with your room accommodations and any inconvenience you may have experienced with the noise. We understand the discomfort this has caused you. We also apologize for the challenges you had with our parking lot. Your... More

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Additional Information about Holiday Inn Express American Fork - North Provo

Address: 712 S Utah Valley Dr., American Fork, UT 84003 (Formerly Park Place Inn and Suites)
Phone Number:
Location: United States > Utah > Wasatch Range > American Fork
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express American Fork - North Provo 2*
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Also Known As:
Holiday Inn Express American Fork - North Provo Hotel American Fork
Quality Inn American Fork
American Fork Quality Inn
Holiday Inn Express American Fork - North Provo Utah

40 photos of this hotel

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Room/suite (18)
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Hotel & grounds (7)
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Other (8)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Brand new in 2010, the Holiday Inn Express & Suites, American Fork, Utah is the newest and most modern hotel in the area. Our beautiful new hotel is conveniently located off I-15 and within minutes of everything you need. Experience luxurious accommodations and a plethora of amenities such as a complimentary hot breakfast buffet served daily, indoor pool and whirlpool, meeting room, fitness area, wireless high speed internet access. ... more   less 
Number of rooms
80

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