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Holiday Inn Express American Fork - North Provo

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712 S Utah Valley Dr., American Fork, UT 84003 (Formerly Park Place Inn and Suites)
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Holiday Inn Express American Fork - North Provo
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Holiday Inn Express American Fork - North Provo
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57 reviews from our community

Traveler rating
    15
    26
    8
    5
    3
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29
6
2
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Vegas, Nevada
1 review
5 of 5 stars Reviewed April 20, 2015

I just want to say I feel bad for the owner of this property first they loose the DOS and NOW i hear the General Manger has gone Denise Patel was a great asset to the business and I wonder why the owners did not keep her on "it is really hard to find the best GM and to make... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed April 4, 2015

Hey Pet Owners - Find a different hotel! We stayed here this weekend with our two dogs, signed a waiver on check in saying it's $250 for any pet damage (pretty typical) and our first night was fine. The next day, we got back to the hotel and were locked out of our room. We went to the front desk... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Please... More 

Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 9, 2015

This hotel was great for my stay. Very clean, very friendly staff, breakfast was simple yet good, no complaints at all. The room had plenty of space, comfortable bed, slept very well. This hotel is right off the highway and easy to find. Great place to stay for a night or 2 while exploring the area or on business. I... More 

Was this review helpful? Yes
AF-FrontDeskStaff, General Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear espeesh, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

Eagle, Idaho
Top Contributor
96 reviews 96 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 6, 2014

Yes its a little out of the way, but it has everything one needs to have a great stay. Not sure why it only gets a 2 star it has way more amenities, better room size and newer furnishing the most of the Holiday Inn Express Hotels I have reviewed. The front desk was great! Nice clean pool and a... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Pam D, Thank you so much for your review! I'm glad to hear that you were happy with our amenities and rooms. Please feel free to call us if there is anything we can do for you the next time you're in town. Thank you for taking the time to review us, and we hope to see you again!... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 31, 2014

The hotel staff was very friendly and the manager we saw every morning in the breakfast room was very friendly and chatting away the rooms were very clean the breakfast A+ The beds were comfortable the Internet was great we had no problems I definately go back there

Was this review helpful? Yes
AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Steven G, I am so happy to see that your experience at our hotel lived up to the standards we seek to maintain! Thank you for letting us know how we did. I will pass your review on to our staff and Denise, the general manager. I hope that you stay with us again the next time you come... More 

Orlando, Florida
1 review
5 of 5 stars Reviewed October 30, 2014

We just stayed last night and this hotel was beyond clean. The smell when you walk into the building is fresh and the rooms smell even better. There was nothing negative about the comfort of the rooms or the pleasantries of the hotel staff that I can say. Had a very niece breakfast Denise the Manager was very help full... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Dear manager416, Thank you for your recent review. We appreciate you taking the time to let us know about your experience. It's exciting to hear that you had such a pleasant experience with your room and the hotel! I will be sure to let Denise know about this review. We would love for you to stay with us again, and... More 

Loveland, Colorado
2 reviews
3 of 5 stars Reviewed October 15, 2014

I will say that the folks were friendly here. No complaints there. The location is not great and is tucked behind a business park. But that's ok because I only need to sleep here. However, there are a couple non-negotiables that I need when staying. The first is reliable and speedy internet. The internet was extremely slow on the 3rd... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Dear MattL, I am so sorry about the smell from outside that you experienced during your stay! That is definitely not typical of our hotel. We are resolving our internet issues right now, and I apologize that it was not working well for you when you were here. We would love to make it up to you, so if you... More 

Denver, Colorado
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 11, 2014

My stay at the Holiday Inn Express in American Fork was exactly what I needed. I wanted to be south of the SLC area on the way back to Denver, and this property was located off the interstate tucked away on a side street that led to things being pretty quiet. I enjoyed the well stocked breakfast, the comfortable room,... More 

Was this review helpful? Yes 2
AF-FrontDeskStaff, Loyalty Champion at Holiday Inn Express American Fork - North Provo, responded to this review

Dear FrntDskManager, Thank you very much for your positive review! We try our hardest to give every guest a pleasant experience, so I appreciate you taking the time to let us know what we are doing right. We would love to see you again the next time you are in the area! Sincerely, Jessica Davidson Loyalty Champion More 

Bracknell, United Kingdom
Top Contributor
160 reviews 160 reviews
153 hotel reviews
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed September 29, 2014

Late review from June This is an objective review based on a 5 week touring holiday. I stayed one night in transit, which was plenty. Located conveniently from the Interstate in a business unit/park area - nothing special. Reception staff did the job and everywhere was clean with good bed/linen and pillows. However, reception staff let down by housekeeping having... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Hospitality Staff at Holiday Inn Express American Fork - North Provo, responded to this review

Dear JoeCBanstead, Thank you for taking the time to review our hotel. I am very sorry to hear that you had an unpleasant experience with certain aspects of our facility. We have made a number of changes--including a change in management--since your stay in June, and are currently looking at options to assist with the sound outside of the rooms... More 

Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 9, 2014

Stayed here with my wife on a quick business trip. Location is weird, hidden behind some abandoned shopping center and a darkened alley. Once we found it service was great. Room was quiet and clean. Window was literally too dirty to see out of. Probably dirtiest window i have seen in North America. Stayed on first level and the hard... More 

Was this review helpful? Yes 1
AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Alan R, I greatly appreciate your time and feedback. I do apologies about the troubles you had during your stay. I will most certainly bring this to my staff’s attention, and we will fix it. Again I apologies for all your troubles you experienced. If you would be willing to give us a 2nd chance to prove ourselves I... More 

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