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All 2 American Fork hotels

Holiday Inn Express American Fork - North Provo

2.0 of 5 Hotel   |   712 S Utah Valley Dr., American Fork, UT 84003 (Formerly Park Place Inn and Suites)
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Holiday Inn Express American Fork - North Provo
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Ranked #2 of 2 Hotels in American Fork
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Matt L Loveland, Colorado
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50 reviews from our community

Traveler rating
    11
    24
    8
    5
    2
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26
6
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12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Loveland, Colorado
2 reviews
3 of 5 stars Reviewed 1 week ago

I will say that the folks were friendly here. No complaints there. The location is not great and is tucked behind a business park. But that's ok because I only need to sleep here. However, there are a couple non-negotiables that I need when staying. The first is reliable and speedy internet. The internet was extremely slow on the 3rd... More

Was this review helpful? Yes
AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Dear MattL, I am so sorry about the smell from outside that you experienced during your stay! That is definitely not typical of our hotel. We are resolving our internet issues right now, and I apologize that it was not working well for you when you were here. We would love to make it up to you, so if you... More

Denver, Colorado
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My stay at the Holiday Inn Express in American Fork was exactly what I needed. I wanted to be south of the SLC area on the way back to Denver, and this property was located off the interstate tucked away on a side street that led to things being pretty quiet. I enjoyed the well stocked breakfast, the comfortable room,... More

Was this review helpful? Yes
AF-FrontDeskStaff, Loyalty Champion at Holiday Inn Express American Fork - North Provo, responded to this review

Dear FrntDskManager, Thank you very much for your positive review! We try our hardest to give every guest a pleasant experience, so I appreciate you taking the time to let us know what we are doing right. We would love to see you again the next time you are in the area! Sincerely, Jessica Davidson Loyalty Champion More

Bracknell, United Kingdom
Top Contributor
129 reviews 129 reviews
123 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Late review from June This is an objective review based on a 5 week touring holiday. I stayed one night in transit, which was plenty. Located conveniently from the Interstate in a business unit/park area - nothing special. Reception staff did the job and everywhere was clean with good bed/linen and pillows. However, reception staff let down by housekeeping having... More

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AF-FrontDeskStaff, Hospitality Staff at Holiday Inn Express American Fork - North Provo, responded to this review

Dear JoeCBanstead, Thank you for taking the time to review our hotel. I am very sorry to hear that you had an unpleasant experience with certain aspects of our facility. We have made a number of changes--including a change in management--since your stay in June, and are currently looking at options to assist with the sound outside of the rooms... More

Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 9, 2014

Stayed here with my wife on a quick business trip. Location is weird, hidden behind some abandoned shopping center and a darkened alley. Once we found it service was great. Room was quiet and clean. Window was literally too dirty to see out of. Probably dirtiest window i have seen in North America. Stayed on first level and the hard... More

Was this review helpful? Yes 1
AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Alan R, I greatly appreciate your time and feedback. I do apologies about the troubles you had during your stay. I will most certainly bring this to my staff’s attention, and we will fix it. Again I apologies for all your troubles you experienced. If you would be willing to give us a 2nd chance to prove ourselves I... More

Cedaredge, Colorado
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 18, 2014 via mobile

I stayed with my family for two nights in this hotel. First I must say the room I booked-from another source- was not available when I checked in. The hotel staff refused to help at all and said that I must be incorrect because they don't offer what I purchased, even when I showed them my online receipt! The manager... More

Was this review helpful? Yes 1
AF-FrontDeskStaff, General Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Johnrsh, I am so very sorry to hear about the troubles you had during your stay with us. I appreciate your time and your feedback you have given us. My team works very hard to meet the standards of the Holiday Inn brand. Your feedback will help us in meeting and maintaining those standards. Please contact me directly the... More

Prince Albert, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 8, 2014

Stayed in the Holiday Inn Express in American Fork on August 3,2014. this hotel was in a great location just off I15. Our room was a suit and had lots of room with two double beds and a bull out sofa. The hotel itself was real nice and the staff was very friendly and helpful. The breakfast in the morning... More

Was this review helpful? Yes 1
Aurora, Illinois
Top Contributor
116 reviews 116 reviews
61 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed July 15, 2014

On the day we arrived, the management was dealing with a cleaning staff shortage. I didn't think it would affect us, but when I found that the room we were given didn't have as many beds as expected, we needed to change rooms. The fault for the inaccurate reservation might have been mine, but the staff worked their hardest to... More

Was this review helpful? Yes
AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your comments and review. We apologize for the wait during your stay and were happy to hear that our staff was able to accommodate you during your stay. We are glad everything turned out okay and hope that you and your family stay with us again on your next trip to Utah. More

Mountain Green, UT
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 13, 2014

Room was nice and big. We were upgraded because our initial room wasn't ready when we checked in. Everything was clean and quiet. Bed was a little soft for my taste. The breakfast was great. Huge selection and it was a different selection for our second day at the hotel. My only complaint was the TVs didn't work (battery dead... More

Was this review helpful? Yes
AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your review. We have replaced the batteries so there is no longer a shortage. We were glad to hear that you had a good stay and hope that you stay again soon. More

Elwood, Nebraska
Top Contributor
228 reviews 228 reviews
53 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed June 18, 2014

The reason this place didn't get five stars is that it is a little hard to get to, hidden behind an old Walmart that is no longer open and there is very little food and no other motels around it that somehow gave the exterior a creepy vibe. The rooms were small but clean and well kept and breakfast was... More

Was this review helpful? Yes
AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for you review. We have taken steps to put in better lighting around the hotel so that it is easier to see and find. Thank you for staying with us in American Fork. More

chicago
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed May 29, 2014

I stay at this hotel a couple of times a year when visiting family/friends in this area. Structurally, it is a typical Holiday Inn but what stands out is the attention the staff gives to keeping the rooms and public areas clean. As we came and went over a five day stay, we always seemed to see someone dusting, vacuuming... More

Was this review helpful? Yes
AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your review. We are glad that you had such a good stay. We will let our staff know to keep up the good work and look forward to your next stay. More

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Additional Information about Holiday Inn Express American Fork - North Provo

Address: 712 S Utah Valley Dr., American Fork, UT 84003 (Formerly Park Place Inn and Suites)
Phone Number:
Location: United States > Utah > Wasatch Range > American Fork
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express American Fork - North Provo 2*
Number of rooms: 80
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Also Known As:
Holiday Inn Express American Fork - North Provo Hotel American Fork
Quality Inn American Fork
American Fork Quality Inn
Holiday Inn Express American Fork - North Provo Utah

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