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Holiday Inn Express American Fork - North Provo

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712 S Utah Valley Dr., American Fork, UT 84003 (Formerly Park Place Inn and Suites)
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Holiday Inn Express American Fork - North Provo
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Holiday Inn Express American Fork - North Provo
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64 Reviews from our TripAdvisor Community

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Traveler rating
    18
    28
    10
    5
    3
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32
7
2
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pennsylvania
Level Contributor
223 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a lovely looking hotel, very clean and well maintained. However, the smell in the hallways and rooms is overwhelming. Like baby powder on steroids. It just stays with you, and you can't escape it anywhere. Within one hour of being in the hotel, I had an upset stomach. We even ordered pizza delivery to our room, and while... More 

Was this review helpful? Yes
Morrisville, North Carolina
Level Contributor
77 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this location for one week and found the property to be clean and well managed. The internet speed is a little slow but still usable. Breakfast area was clean and well stocked. I would definitely stay again.

Was this review helpful? Yes 1
Kimberly S, General Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you so much for your review. We here at the Holiday Inn Express & Suites, American Fork strive continuously to provide superior guest experiences. We are so pleased that you enjoyed your stay and look forward to seeing you again during your next trip to the American Fork area! Happy Travels! More 

destin
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Always treated so great when we arrive. Have stayed here MANY times. The suites are large and comfortable. The beds are comfortable. The pull out sofas are larger than what we normally see at a hotel. Yummy breakfast! Nicely furnished and CLEAN! Will stay here again! Right off the Interstate!

Was this review helpful? Yes
Kimberly S, General Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you so much for the wonderful review! We here at the Holiday Inn Express and suites strive continuously to provide superior guest experiences! We are so pleased that we continue to be your hotel of choice while in the American Fork area. We look forward to seeing you again soon! More 

South Carolina
Level Contributor
161 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We needed two beds (4 people), but were pleasantly surprised to find that we had a pull-out sofa as well, so the kids could each have their own bed. That's always a plus. I can't say a lot more about this hotel, as I was in late and out early (to do laundry in town as this place did not... More 

Was this review helpful? Yes 1
Kimberly S, General Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for taking the time to review your recent stay here at the Holiday Inn Express & Suites, American Fork. We are pleased to hear the accommodations in the room exceeded your expectations. We hope that you will stay with us again and have the time to enjoy all the amenities we have to offer our guests. Happy travels! More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

Staff was excellent and room was clean... Breakfast good... But pool was heated and it was 100 degrees outside... So we had to drive 45 minutes up the mountain for a cool swim. Parking was plentiful... Location was 10 min freeway from Starbucks.

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Kimberly S, General Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for the wonderful review. We here at the Holiday Inn Express & Suites strive continuously to provide superior guest experiences. I am thrilled that the stay went well with the exception of the pool temperature. We hope you will stay with us again soon! More 

FO
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 15, 2015

Our room was large and wonderful. The bed was comfortable! The breakfast delicious. However the "high speed internet" access advertised was no speed. If the Internet is critical to you I can not recommend this hotel. If is is not a concern then it exceeds the standard!

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Las Vegas, Nevada
1 review
5 of 5 stars Reviewed April 20, 2015

I just want to say I feel bad for the owner of this property first they loose the DOS and NOW i hear the General Manger has gone Denise Patel was a great asset to the business and I wonder why the owners did not keep her on "it is really hard to find the best GM and to make... More 

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1 review
1 of 5 stars Reviewed April 4, 2015

Hey Pet Owners - Find a different hotel! We stayed here this weekend with our two dogs, signed a waiver on check in saying it's $250 for any pet damage (pretty typical) and our first night was fine. The next day, we got back to the hotel and were locked out of our room. We went to the front desk... More 

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AF-FrontDeskStaff, Front Office Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Please... More 

Brisbane, Australia
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 9, 2015

This hotel was great for my stay. Very clean, very friendly staff, breakfast was simple yet good, no complaints at all. The room had plenty of space, comfortable bed, slept very well. This hotel is right off the highway and easy to find. Great place to stay for a night or 2 while exploring the area or on business. I... More 

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AF-FrontDeskStaff, General Manager at Holiday Inn Express American Fork - North Provo, responded to this review

Dear espeesh, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

Eagle, Idaho
Level Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed December 6, 2014

Yes its a little out of the way, but it has everything one needs to have a great stay. Not sure why it only gets a 2 star it has way more amenities, better room size and newer furnishing the most of the Holiday Inn Express Hotels I have reviewed. The front desk was great! Nice clean pool and a... More 

Was this review helpful? Yes
AF-FrontDeskStaff, Front Desk at Holiday Inn Express American Fork - North Provo, responded to this review

Dear Pam D, Thank you so much for your review! I'm glad to hear that you were happy with our amenities and rooms. Please feel free to call us if there is anything we can do for you the next time you're in town. Thank you for taking the time to review us, and we hope to see you again!... More 

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