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DoubleTree Club by Hilton Hotel Buffalo Downtown

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125 High Street, Buffalo, NY 14203
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1 room 1 guest
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DoubleTree Club by Hilton Hotel Buffalo Downtown
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590 Reviews from our TripAdvisor Community

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Traveler rating
    337
    173
    50
    18
    12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (148)
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There are newer reviews for DoubleTree Club by Hilton Hotel Buffalo Downtown
See the most recent reviews
Averill Park, New York
1 review
5 of 5 stars Reviewed November 30, 2012

This hotel backs up to a well know cancer institute. I have cancer. The staff of this Doubletree has been doing everything they can for me and many others for years. This is far above and beyond what you would find in other hotels. The entire staff from its General Manager Elaine to the John the bellman are kind, concerned... More 

Was this review helpful? Yes
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Sue, the entire staff at the DoubleTree Club by Hilton would like to thank you for your warm and caring comments. It is these comments from our valued guests; like yourself, that help in motivating our staff to go above and beyond in providing exceptional customer service to ensure guest satisfaction. See you soon Sue! More 

Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2012

The Doubletree Club Hotel in Buffalo is one of the best smaller hotels that I have had the pleasure to stay in. I have travelled quite a bit in the last 10 years for business purposes and have not found a nicer or more friendly hotel. I live and work in Buffalo, but use the Doubletree for overnight stays during... More 

Was this review helpful? Yes
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Ruth; thank you for taking the time to write such a wonderful review! It has been a pleasure working with you all these years! We appreciate your business. Thank you! More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 27, 2012

Drove to Buffalo for a birthday party (7 hour drive). We were exhausted on arrival. The Staff assigned to the front desk " Jean" was welcoming , friendly and handed us warm chocolate chip cookies. Our car was valet parked immediately . The room was comfortable, clean with WiFi and a large flat screen HDTV. It was a a short... More 

Was this review helpful? Yes
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Cheryl; thank you for choosing The DoubleTree Club by Hilton, Buffalo Downtown. Our team strives daily to meet and exceed our guest’s expectations. I will share you recognition of Jean with her. We appreciate you sharing your comments. Should your travels bring you to Buffalo again Cheryl; I hope you will consider staying with us! More 

Derby
1 review
5 of 5 stars Reviewed November 24, 2012

The staff at this Hotel were 5 star plus. They were compassionate, professional, courteous and very accomadating. I was in Buffalo for medical reasons and they greeted me warmly and took care of all my needs from the shuttle drivers taking me where I needed to go and the desk staff allowing me t taylor my stay to accomodiate my... More 

Was this review helpful? Yes
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Carol; Our goal is to consistently strive to deliver an exceptional experience. I am happy to hear our staff achieved this goal and was accommodating and helpful to you during your stay with us. The edible arrangement you sent was very generous and delicious! The staff wishes to thank you for being so thoughtful! Carol; we appreciate your feedback... More 

Kansas City, Kansas, USA
Level Contributor
210 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed November 16, 2012

Visiting Roswell Park Cancer Institute, we stayed at this convenient hotel. The staff was all very friendly and made every effort to make everyone feel welcome and genuinely cared for. The rooms were clean and comfortable. And, well, there is always that wonderful Doubletree cookie. Yum. The in-hotel restaurant is actually an Au Bon Pan. It is somewhat confusing whether... More 

Was this review helpful? Yes
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Guest; thank you for going out of your way to share feedback about your recent stay at our hotel! Your comments are greatly appreciated and it's great to hear about the wonderful service you were provided. We are fortunate that we are located on the Buffalo Niagara Medical Campus and connected to both Roswell and Buffalo General. This is... More 

Richmond, Virginia
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 14, 2012

I go to Buffalo often for business. This hotel is located close to where my client is. Everything they said before regarding the service and the personnel is true. I liked the free Wifi, the shuttle transportation and the nooks in the restaurant to plug the computer and be able to work while grabbing a snack. The room was clean... More 

Was this review helpful? Yes
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Geegirl12; thank you for taking the time to write a review regarding your recent stay at our hotel. I am pleased that you took the time to read some of the other reviews posted here on Trip Advisor and that you were happy with your stay with us as well. It is great to hear that you were able... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 12, 2012

We stayed at the Doubletree over the weekend and would certainly do it again soon! We were greeted with fresh, warm chocolate chip walnut cookies and friendly faces. Our car was promptly valeted. Check in was fast. Jean was incredible! She was friendly and on top of all of our requests!! Ben was also great! He shuttled us around to... More 

Was this review helpful? Yes
North Tonawanda, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 10, 2012

My wife and I and several of our wedding guests stayed at the Doubletree. Amanda and her staff bent over backwards to make sure all our needs were met. Shuttling guests to and from the ceremony and reception? No problem! Couldn't have gone smoother. Complimentary bottles of champagne, hors d'oeuvres, and gift bag really made us feel special. I can't... More 

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Pitman, New Jersey
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 6, 2012

Visited the DoubleTree Club Hotel, Downtown, in Buffalo, New York, with a group of friends with whom I travel. The hotel, despite its name, is not actually situated in downtown Buffalo, but in one of the neighborhoods. The actual location is somewhat unsettling, as it is dark at night, without a lot of foot traffic, or other attractions in close... More 

Was this review helpful? Yes 1
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Tyson Elliott; we appreciate you sharing your comments regarding your most recent stay with us. The team at The DoubleTree Club by Hilton strives daily to meet and exceed our guest’s expectation. I will be sure to share your wonderful review with Elaine, our General Manager. You are right Elliott, she is a great leader and we are very... More 

Key Largo, Florida
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 3, 2012

First appearances can be deceiving. We pulled up in the hotel shuttle from the airport, which by the way is not a free service, and thought we had made a mistake by picking this property. Then we walked into the lobby and was pleasantly surprised. Not only was the lobby nice and clean but Randy at the front desk couldn't... More 

Was this review helpful? Yes
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Guest; thank you for taking the time to write such a nice review regarding your stay here at the DoubleTree! The comments regarding Randy are very much appreciated! He is an asset to our company and we are lucky to have him. Should your travels bring you back to Buffalo, I hope you will stay with us again. Thank... More 

Hotel Review Summarization

What travelers say

  • Very friendly(4)
  • Au Bon pain(3)
  • Valet parking(3)
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