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DoubleTree Club by Hilton Hotel Buffalo Downtown

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125 High Street, Buffalo, NY 14203
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DoubleTree Club by Hilton Hotel Buffalo Downtown
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DoubleTree Club by Hilton Hotel Buffalo Downtown
DoubleTree Club by Hilton Hotel Buffalo Downtown
DoubleTree Club by Hilton Hotel Buffalo Downtown
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578 Reviews from our TripAdvisor Community

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Traveler rating
    330
    169
    49
    18
    12
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158
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
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  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (578)
  • Mar-May only
    (148)
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    (170)
  • Sep-Nov only
    (136)
  • Dec-Feb only
    (124)
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Olean, New York
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our first stay at this property, as an event had all other downtown properties booked. We were very pleasantly surprised with the property. The service was excellent and friendly (enjoying the cookie upon check in), the room was spacious, comfortable, and clean. The bed was quite comfortable, and with my lower back issues, I'm typically a stickler. I... More 

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Caeur D Alene
Level Contributor
351 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It's all about the people. Valet available and very well staffed. Friendly staff who have been very helpful at every interaction. Loved the restaurant for breakfast. The steak had to be sent back because it needed more time but it was not a biggie and they accommodated without hesitation. Rooms are clean. Bathroom was good and clean. Loved the shower... More 

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DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Jaime; Thank you for taking the time to share your experience and for the kind comments you left regarding our staff! I am delighted to hear you enjoyed your stay with us. Should your travels bring you back to Buffalo, I hope you will consider staying with us again. Thank you for your business and loyalty to Hilton! More 

Buffalo, United States
1 review
5 of 5 stars Reviewed 1 week ago

Fantastic hotel. Warm and welcoming staff. Always feel like family each time we visit. Everyone goes that extra mile to ensure your stay is just like being at home. Rooms are clean and comfortable. Randy always goes above and beyond each time we stay. Truly a hospitality professional.

Review collected in partnership with DoubleTree by Hilton

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DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Ron; "Buffalo's Asset", we like that! As always, it is a pleasure having you in house. Thank you for your review and for mentioning Randy and all of his wonderful traits! We look forward to your return Ron. Thank you for staying with us and for being a loyal guest to the DoubleTree by Hilton Buffalo! More 

Ridgefield, United States
1 review
5 of 5 stars Reviewed 1 week ago

The concierge Randy at the DoubleTree in Buffalo was AMAZING! We were there for the Stones show which was Awesome and Randy went above and beyond to make our stay even more memorable! Fantastic personality!!! Entire staff was excellent but he definitely was it for us! If ever in Buffalo again, we would stay there because of him!

Review collected in partnership with DoubleTree by Hilton

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DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Marisa; I am happy to hear you enjoyed the concert and your stay with us! Our employees strive to ensure all of our guest's have a memorable stay with us and Randy is the leader of the pack! Thank you for sharing your comments regarding Randy. He will be elated to know you had a great stay! Thank you... More 

Orlando, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

My daughter forgot one of her toys at the hotel. My wife called and after exchanging a couple of calls the staff was able to locate her toy. When we arrived back home a week later a package was waiting for us. Along with my daughter's toy was a t-shirt and hat as well as a card signed by all... More 

Review collected in partnership with DoubleTree by Hilton

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DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Hi Daniel; We are so happy to hear your daughter enjoyed her delivery from us! It really was our pleasure! Thank you for sharing your experience on trip advisor. We appreciate your business Daniel, thank you! More 

Bexleyheath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel looks a bit drab from the outside but inside the decor and furnishings are much better. Some of the staff were friendly but some were not. I found it very annoying that the price shown for the cost of the hotel did not include taxes. I didn't have a choice about paying them so why not include them... More 

Review collected in partnership with DoubleTree by Hilton

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DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Denis; thank you for staying with us! We appreciate your business! More 

Georgetown, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was clean, nicely furnished and the staff were wonderful. The suite we stayed in was a treat at a difficult time. (My first visit at Roswell Park Cancer Inst. as a patient.) The location was great--access to/from the hospital without going outside. Thank you to all of the wonderful, caring staff!

Review collected in partnership with DoubleTree by Hilton

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DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Hi Sandra; I am happy to hear we made your stay comfortable yet enjoyable. Our housekeeping staff takes pride in their services and enjoys all of the comments we get regarding our clean rooms. Thank you for acknowledging them and all of our staff! We appreciate your business Sandra. More 

Halfmoon, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My son was in the hospital across the street for a major surgery. The staff at the hotel took us in like family. The care and concern with our son was apparient every time we entered the doors of the hotel. The rooms were clean and the food in the hotel was delicious. Just stop in at the bar to... More 

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DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Fantastic Place! That is a word we love to hear! Thank you so much for the kind review. We often talk about your family and your son and hope he is recovering well at home. When you come back to Buffalo for his check-up, please stop by to give us an update on him. You and your family are in... More 

Canton, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel itself is very nice. The rooms are meticulously clean and updated. Some of the towels are even folded in pretty shapes.The view is nothing to look at. There is valet parking. The garage is $12. a day plus tax. They offer complementary shuttle service which is very handy. We took advantage of this service. The staff was VERY... More 

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DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

On behalf of the DoubleTree, thank you for your wonderful review regarding your stay with us. Any time you are in the area, please stop by for one of our famous DoubleTree cookies! We appreciate your business Pat, thank you for staying with us! More 

Costa Rica
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff here is AMAZING! The rooms are clean and the restaurant has very delicious meals. Has free WiFi and a comfy lobby to chill. The only bad thing is the area, is not very good to go for a walk, not many places to go around. It´s a very lonely area.

Was this review helpful? Yes
DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Thank you for taking the time to share your experience! Our staff liked being called "AMAZING".. thank you! I am sorry to hear you didn't think there were a lot of places around the hotel when in fact, there are a TON of great bars/restaurants in the area. Our shuttle drivers would have been more than happy to take you... More 

Hotel Review Summarization

What travelers say

  • Very friendly(4)
  • Au Bon pain(3)
  • Valet parking(3)
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