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DoubleTree Club by Hilton Hotel Buffalo Downtown

Certificate of Excellence
3.0 of 5
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125 High Street, Buffalo, NY 14203
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1 room 1 adult
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DoubleTree Club by Hilton Hotel Buffalo Downtown
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632 Reviews from our TripAdvisor Community

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Bridgeport, NY, United States
4 of 5 stars Reviewed 2 days ago NEW

only a noise at nite negative.... This rating menu ...completely ignores the Roswell-Park Cancer Ctr ...patient & family conection to the hotel...on line reservations should have a ck for Roswell patients....and a reduced nitely rate for the Roswell connections.....

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Richard P
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Went to a football game and stayed here for the weekend. Room was nice enough included refrigerator and microwave. Could have been a higher rating but it took forever to get car from valet and ultimately it was the desk person who also went to get the car.

Helpful?
Thank Sjt64
Clayville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very accommodating, I stayed there with my mother & sister for an appointment with Roswell park. The staff was very caring & helpful. I had requested a wheel chair upon arrival and also early check in, to get settled before appointment, and they accommodated both with a smile.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cheryl T
Fullerton, California
1 review
2 of 5 stars Reviewed 3 weeks ago

Not clear in their advertising material this is part of a hospital and not a stand alone hotel. After arriving - there is no parking. You can pay $13 a day for valet parking or $9 a day to self park a little more than a block away, and walk back in 3* cold. When I commented that I didn't... More 

Helpful?
Thank ajcal225
Miri L, on behalf of the staff at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear ajcal225, Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with the parking. Thank you for alerting us to this issue, and we hope you’ll give us another chance to make it right. Thank you, More 

Dunkirk, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

We had reason to visit ROSWELL Cancer Institute during a period of bad weather which required the overnight (2) stay. The DOUBLETREE BUFFALO DOWNTOWN was great in booking ,accommodating , helping us, making our stay comfortable and at home during a medical situation that occurred in a period of LAKE EFFECT SNOW - Western New York REGIONAL winter weather. We... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Margaret R
DFW
Level Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Downtown right in the "medical" area. Good base hotel if you are doing business in the area. Every staff member at this hotel was on their game. Front desk, valet, and room service all very friendly & efficient . Nice to have the WSJ available daily. Gym updated. A good value tor the room rate.

Helpful?
Thank Raxtuk6
Dover, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We checked in very-very late for our stay, something like 12:30 AM. The staff member who greeted us was extremely friendly and handed us a couple of warm cookies, which were very tasty. The room was clean and comfortable and the Wi-Fi worked great. There was no continental breakfast and valet parking was an additional charge, but it was an... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Aaron K
Westhampton Beach, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 2, 2016 via mobile

Drove 7 hours and made a reservation for Jets game tomorrow with friend. Website clearly said Adults 18+ and went back on and continued to state that. I am 19, woman turns us away and our business. Absolutely Unbelievable, never using them again. Specifically booked with them because other websites said it clearly despite what the "director of operations" had... More 

Helpful?
Thank John L
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear John; thank you for taking the time to write a review. Unfortunately, our hotel policy (as stated on the DoubleTree website) states the guest(s) occupying the room must be 21 years of age. While we understand you were not here to "booze", we do have polices and need to adhere to them. I know our Director of Operations gave... More 

Denver, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 1, 2016

All of Buffalo is dated so if you are looking for a four seasons you will not find one. The Double Tree was in a great location for our needs. The staff was so nice!! They were all smiles and they knew our names and we were only there 2 nights. They are knowledgable about the area and were very... More 

Helpful?
Thank Katherine F
Georgetown, United States
2 reviews
5 of 5 stars Reviewed December 29, 2015

The staff here are remarkably polite and helpful. They make our stays here very pleasant. The fact that the hotel is connected to the Roswell Cancer Center, where my wife is being treated, makes it extremely convenient as well. We actually look forward to our visits at this DoubleTree...and the warm cookies are a plus, too!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sandra F
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