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DoubleTree Club by Hilton Hotel Buffalo Downtown

3.0 of 5 125 High Street, Buffalo, NY 14203
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Certificate of Excellence 2014
DoubleTree Club by Hilton Hotel Buffalo Downtown
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DoubleTree Club by Hilton Hotel Buffalo Downtown
DoubleTree Club by Hilton Hotel Buffalo Downtown
DoubleTree Club by Hilton Hotel Buffalo Downtown
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506 reviews from our community

Traveler rating
    280
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    47
    18
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137
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159
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Falconer, United States
1 review
5 of 5 stars NEW

We are very lucky to have the Gates Vascular Institute in Buffalo NY. When I needed to be there for an appointment at 5:30 am, it made it easy to stay at the DoubleTree and be able to get there within minutes. I hope that if you ever are in need of Gates hospital that you can stay at the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

From the warm cookie at check in throughout our stay, we were treated with kindness and respect and our every need was met. When we had an issue with the heat in the room, someone came immediately to check and when it couldn't be quickly resolved we were moved to another room where everything was fine.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Carol; thank you for the review regarding your excellent stay! Should your travels bring you back to Buffalo, I hope you will consider staying with us again! We appreciate your business, thank you! More 

Endwell, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

Everyone from front desk (Mike, Randy and others), to the bellmen/valet service, Maribel at breakfast were wonderful. I have the good luck to have an extended stay in Buffalo during the best months of the year (winter). The property was maintained well during this time. Thanks all.

Was this review helpful? Yes
DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Hi Tom; thank you for taking the time to write such a nice review regarding your stay with us. Thank you for mentioning two of our greatest employees; Mike and Randy! We appreciate your loyalty to our hotel. See you tonight when you check in. Thank you! More 

USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stayed at this hotel every week for over six months in 2014, I would have to say that overall, the hotel staff here is outstanding, especially Randy Stephney (at the front desk), Elaine Sarkis (manager), Kerrie Lopp (accounting), and last but not least Donna Rizzo (also at the front desk). These folks have taken care of me very well... More 

Was this review helpful? Yes
New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This was our first time visiting Buffalo. Unfortunately I picked this hotel randomly instead of thoroughly researching hotels. I didnt realize it is located in a medical center and nothing is nearby. The purpose of the visit to Buffalo was to attend Buffalo State College's open house with my daughter. We stayed from feb 19-21. After a long 8hr bus... More 

Was this review helpful? Yes 1
DoubletreeBuffalo, General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Guest; thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed these issues with our staff and hope that next time you’re in the... More 

Broomfield, Colorado
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here 2 weeks in a row during two heavy snow storn weeks. The staff were always friendly. Front desk was always helpful - Shout outs to Randy and Mike. The restaurtant/grill, although small had plenty of choices for food, which was tasty and the atmosphere was accomodating if I was alone for sitting with co-workers. Kacy at the bar... More 

Was this review helpful? Yes 1
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Sara Jane; thank you for writing such a nice review regarding our staff and your stay at our hotel. I will be sure to share your comments with Kacey, Randy and Mike! I know it will make their day and put a smile on their faces! Thank you for your business Sara Jane. I hope you will stay with... More 

Buffalo, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

If you plan on doing anything for a special event, beware that if they deem it is excessive it could subject you to a $150-$200 clean up fee. I used fake rose petals, and almost incurred this fee, even though a vacuum would have cleaned it up in a few minutes tops. Instead I was forced to pick them up... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubletreeBuffalo, Director of Sales at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Matthew; Thank you for your review. We greatly appreciate your feedback and we are very sorry for the disappointment with our policies. Your comments will be taken under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider us again the next time your travels bring you to our area. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was perfect, convenient, clean, courteous service. We had to pay for valet parking, which should have been included in the price of the room. The staff was very professional, polite and friendly. The food in the lounge was very good. The bartender was beyond amazing, very personable, outgoing, friendly and informative! I would recommend this hotel and I... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Dear Judy; thank you for taking the time to write a review regarding your recent stay wit us. I am happy to hear you enjoyed your stay with us. Thank you for the comments regarding our staff. I have to agree Judy, they are great! We look forward to welcoming you back in the future. Thank you for choosing the... More 

Baltimore, Maryland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stay in a lot of hospital-attached hotels for work and this is one of the better ones. The restaurant has a better-than-average range of vegetarian options. Clean, quiet rooms with plenty of easily accessible power outlets so you can plug in multiple phones and laptops. I hate hotels where I have to go digging around behind the furniture so... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Thank you for taking the time to write a review regarding your most recent stay. I am glad you were happy with your accommodations. I travel quite often myself and I know it's often the little things that matter. We appreciate your business, thank you! More 

york, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The folks at this hotel do an unbelievable job at making your stay exceptional. It has really become our home away from home.You know this is where you will stay whenever you come back to Buffalo. Great job to everyone at this hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review

Wayne; thank you for taking the time to write such a nice review on Trip Advisor. We feel the same way about you and June and always look forward to your return! I know we will see you soon! As always, thank you for your continued loyalty to the DoubleTree by Hilton. More 

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Additional Information about DoubleTree Club by Hilton Hotel Buffalo Downtown

Address: 125 High Street, Buffalo, NY 14203
Phone Number:
Location: United States > New York > Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Club by Hilton Hotel Buffalo Downtown 3*
Number of rooms: 100
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Also Known As:
Doubletree Hotel Buffalo Downtown
Doubletree Downtown Hotel
Doubletree Buffalo
Hotel Style:
#1 Best Value Hotel in Buffalo
#2 Family Hotel in Buffalo
#3 Business Hotel in Buffalo
#4 Romantic Hotel in Buffalo

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