We enjoyed out stay at Comfort Suites Downtown Buffalo, however there was a problem on Saturday morning with the Breakfast Room. There was a HUGE number of guests and the Breakfast Room was packed. The person who's responsibility it was to keep the food stocked, Gwen, was completely overwhelmed. It was not possible to keep up with the demands in... More

The suite was comfortable although I was disappointed in the housekeeping staff which was very inconsistent in their cleaning efforts. Not so the help in the breakfast room. Gwen, who worked every morning we were there, was a valient trooper trying to keep up with the demands of guests. This was especially apparent on Saturday morning when she was totally... More

Didn't know what to expect since I never had been to Buffalo. This hotel was an excellent choice - conveniently located near the theater district. The rooms were comfortable and clean, and on a minor note, the elevators were fast. That is always a bonus. The complimentary breakfast was good too - and Gwen - who was charged with keeping... More

I wanted to share with you the extraordinary efforts of the breakfast room lady in your hotel -- Gwen. She graciously served us breakfast three days in a row last Friday, Saturday, and Sunday. On Saturday she was given the challenge of serving an extremely large group of people, with no additional help. She moved as quickly and efficiently as... More

Comfort Suites was a great place to stay. The location was great, within walking distance of the architectural wonders in Downtown Buffalo. The mattresses provided a sleep better than home and included a choice of pillows from soft to firm to buckwheat. The breakfast was more than adequate with an attendant, Gwen, who worked her tail off and was pleasant... More

Your employee, Gwen, did a remarkable job under difficult circumstances. She was charged with keeping breakfast available for a huge onslaught of people. She was working alone and there were two large groups of people, some families with small children, who came to eat. She worked very hard and did the best job possible. She should be commended for her... More

We stayed 3 nights, Thursday, Friday, and Saturday. The hotel's location and accomodations were ideal for our needs. On Friday and Sunday mornings the breakfast area was close to capacity, but the staff were able to replentish the serving dishes and remove trash in a timely fashion. Saturday morning was a different story. A combination of a full hotel and... More

For spring break we stayed in the Downtown Comfort Suites. It was walking distance to City Hall where we took an interesting tour of the building. Transportation was right in the next street. Nice staff. You can ask for special pillows and yoga pads. Also we got a free water bottle each day. Parking is a short block and a... More

The location is excellent. It is easy to get to places that you need to visit. There is a free trolley across the street and Shea's Theatre is less than 5 minutes away. The Manager is Mathew Spencer and he will make sure your stay is a comfortable one. The staff is awesome. Everyone at the main desk is friendly... More