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Comfort Suites Downtown Buffalo


Comfort Suites Downtown Buffalo
Hotel class 2 of 5
601 Main Street, Buffalo, NY 14203
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Traveler Reviews

59% Do not recommend
2.5 of 5 stars 48 reviews
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By trip type
All (48)
[ Date ] [ Rating ]
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1 of 5 stars
nightmare25 1 contribution
nightmare25
Jun 17, 2009 | Trip type: Friends getaway

I stayed at the hotel on a saturday night bc a small group of us were heading downtown for a family members last week as a bachelorette... The rooms were very very overpriced and while walking in, myself, my sister, mother, and a couple of friends were being followed by a woman asking us for money. I turned around and... more

Management response from
Matthew Spencer, General Manager

Thank you for taking the time to give your feedback. I am very sorry about the difficulties you experienced at the hotel. The hotel is currently undergoing renovations of the guestroooms and is getting near completion. Unfortunately, some of the rooms like yours have not been completed and indeed have ancient tv's. We are currently waiting for the shipment of...

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3 of 5 stars
KDH927 4 contributions
North Carolina
Jun 15, 2009 | Trip type: Business, Solo travel

I stayed here for 4 nights recently. The first night I was in a non-remodeled room. Or rather, one in the middle of being remodeled. It was a little dirty with construction dust around the walls and a hole cut out in one of the walls where a light should be. The couch had seen better days. They moved me... more

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1 of 5 stars
vermontsoxfan 1 contribution
Green Mountains
May 6, 2009 | Trip type: Business

Here are the facts of our stay based on renting four rooms for a conference we were attending: -Blood on the walls. -Beer Bottles in the closet. -No AC, 87 degree room temp, causing windows to be left open, only to listen to the subway right outside the window. -Water rushing into room during early morning hours via overhead ceiling... more

YUCK!
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2 of 5 stars
concert_traveller 1 contribution
Paris, ON
Apr 22, 2009 | Trip type: Couples
1/1 found this review helpful

For $150.00, I expected A LOT more. We had a 2 room suite, which was spacious. The location was great for going to the HSBC Arena. I hesitated taking off my shoes. The room was still completely original from the early 80's. The couch was stained and very worn. The boxspring had burn marks. We found a pillow with old,... more

Management response from
Comfort_Suites601, GM

Dear Concert-Traveler, I am concerned about the condition of the hotel you experienced during your recent visit. I want you to know that the comments and suggestions we receive from our guest are taken seriously. We are currently undergoing major renovations at the hotel. We will be replacing all furnishings as well as the bathrooms. All public areas will also...

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4 of 5 stars
FamilyDadOnVacation 2 contributions
Pensacola, Fl
Apr 13, 2009 | Trip type: Family

We received great service during our stay at Comfort Suites. We where kind of hesitant of stay here but it was the only place with rooms. We found it very pleasing and would return. The service that we received was unmatched. I was traveling with my family and the Front Desk staff took very good care of us they directed... more

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1 of 5 stars
MimiNYC0170 1 contribution
New York
Feb 27, 2009 | Trip type: Family

Went there over Thanksgiving weekend to visit family members. I was with my husband and two children. I figured with it being in downtown Buffalo and being owned by Clarion Hotel that we would be in for a treat. Boy was I wroing. The place was gross. It seemed like we stepped back into the 70's. The lobby was smelly,... more

Management response from
Comfort_Suites601, General Manager

Thank you for taking time out of your schedule to provide us with you comments. I apologize that your experience was less than satisfying. Please know that your feedback is extremely valuable to us. Comments such as yours assist us in improving our service and property on a daily basis. In addition, please know that your comments and issues have...

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3 of 5 stars
Drendren 1 contribution
Kitchener, Ontario
Dec 15, 2008 | Trip type: Friends getaway
1/1 found this review helpful

We stayed in Buffalo to keep a friend company who was invited to a wedding. 4 women were sharing the suite. We chose a downtown location to be close to where the wedding was located. All of the staff we met were friendly. When we first checked in, we were assigned to a wheelchair accessible room. We called the front... more

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1 of 5 stars
vlrmurray 1 contribution
Butler, P
Aug 31, 2008 | Trip type: Family

My husband and I recently stayed at this hotel with our two little children for two nights. First, the one good thing I would have to say is that the gentlemen working in the breakfast room the first morning was extremely polite and was constantly cleaning the room and restocking the food. He was the only polite worker I met.... more

Management response from
Comfort_Suites601, General Manager

Thank you for taking time out of your schedule to provide us with you comments. I apologize that your experience was less than satisfying. Please know that your feedback is extremely valuable to us. Comments such as yours assist us in improving our service and property on a daily basis. In addition, please know that your comments and issues have...

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2 of 5 stars
OhioTraveler01 1 contribution
Ohio
Aug 4, 2008 | Trip type: Couples

My wife and I needed a hotel at the last minute in Buffalo to visit a sick reletive. After looking for a room by the airport and downtown the only affordable option was the downtown comfort suites. First, what others said about the staff being unfriendly, I found not to be true. Our first room had been unclean, still had... more

Management response from
Comfort_Suites601, General Manager

Thank you for taking time out of your schedule to provide us with you comments. I apologize that your experience was less than satisfying. Please know that your feedback is extremely valuable to us. Comments such as yours assist us in improving our service and property on a daily basis. In addition, please know that your comments and issues have...

Save Review
2 of 5 stars
sarah123456789 1 contribution
california
Jul 5, 2008 | Trip type: Family

We chose this hotel for the separate room for our daughter to sleep in. The location.... okay. If I were to stay in Buffalo again, I would choose to stay closer to upper Elmwood Ave because it is more residential and closer to good coffee, beer and food. Buffalo is a city you have to drive around in to see... more

Management response from
Comfort_Suites601, General Manager

Thank you for taking time out of your schedule to provide us with you comments. We apologize that your experience was less than satisfying. Please know that your feedback is extremely valuable to us. Comments such as yours assist us in improving our service and property on a daily basis. In addition, please know that your comments and issues have...

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Comfort Suites Downtown Buffalo Also Known As

Address: 601 Main Street, Buffalo, NY 14203