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Comfort Suites Downtown Buffalo

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601 Main Street, Buffalo, NY 14203
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Comfort Suites Downtown Buffalo
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Comfort Suites Downtown Buffalo
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547 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Watertown, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

We found this hotel on the recommended list for Roswell Park Cancer Center, when a family member was admitted to the hospital. The hotel staff and shuttle drivers went out of their way to make our stay more comfortable, while we were far from home in a stressful situation. There were several restaurants within walking distance of the hotel, and... More 

Was this review helpful? Yes
Brownville, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

Staff at the hotel went out of their way to fulfill requests. Front desk staff were wonderful, shuttle drivers were courteous and caring, breakfast room was kept stocked and clean by staff (especially Nadine!) Hotel was clean and quiet. Several nice restaurants within walking distance. In the theater district. Free shuttle to and from Roswell Park whenever we needed it.... More 

Was this review helpful? Yes
Matthew S, General Manager at Comfort Suites Downtown Buffalo, responded to this review

Thank you for the nice comments. We do have a great team of caring staff here and we pride ourselves with a clean hotel with a great value! More 

Bucharest, Romania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Big rooms but old furniture and very used. The valet is parking your car far from the outside front parking and it takes more than 15 minutes to bring you the car back. Breakfast is looking like you don't trust eating anything. The surrondings are not make you feel safe walking on the street after sunset. The average score 8,9... More 

Was this review helpful? Yes
Matthew S, General Manager at Comfort Suites Downtown Buffalo, responded to this review

I am very sorry you did not enjoy your time with us nor your time in Buffalo. Like most downtown hotels we utilize a parking garage for our valet. The garage is 2 blocks away. We do ask that if someone needs their vehicle to just call the front desk 15 min prior to leaving so we can retrieve the... More 

Orlando, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have not been a resident of Buffalo, NY in nearly 20 years, however, an October 2015 nuptial event beckons our return... where to stay?? A friend's guest room or downtown Buffalo near great pubs, eateries, live music venues and historic architecture abounding! Well... we were considering The Lofts (which seem lovely) but RJ Haq showed us the value of... More 

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Matthew S, General Manager at Comfort Suites Downtown Buffalo, responded to this review

Thank you so much for the wonderful feedback on our staff. We are recognizing him at the hotel level and appreciate the details. More 

London, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After using Tripadvisor to research a place to stay for a concert at First Niagara Place, we decided upon Comfort Suites. We decided on the stay here mostly for the convenience of the metro rail to and from First Niagara Place. The reviews were plenty and very mixed so I had not expectations good or bad going into the stay.... More 

Was this review helpful? Yes 1
Matthew S, General Manager at Comfort Suites Downtown Buffalo, responded to this review

Thank you for such a very nice detailed review of the hotel and staff. I am so glad you loved the hotel and all that we offer. We believe we are the best value in town and have some of the best staff. More 

Toronto, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here on July 2, 2015 and attended a concert down at First Niagara Center. The location was perfect - the free trolley stops right across the street and takes you down to the arena. Valet parking is very reasonable at $10/night. The beds very comfortable, the shower very good and there is a bank of outlets on the... More 

Was this review helpful? Yes 2
Matthew S, General Manager at Comfort Suites Downtown Buffalo, responded to this review

Thank you for the nice words. We are indeed in an awesome location near tons or restaurants and many attractions within blocks of hotel - Shea's, Coca Cola Field, First Niagara Center, Harborcenter, Tralf music hall, Town Ballroom, Irish Classical Theatre and Convention Center. More 

Pittsburgh, Pennsylvania
5 of 5 stars Reviewed 4 weeks ago

We chose this hotel due to a great price offered at hotelcoupons.com. We really wanted to stay at a downtown hotel and enjoy the surrounding area. The hotel staff was excellent. Service was fantastic and our room was spacious and clean. The complimentary breakfast was above expectations.

Was this review helpful? Yes
Matthew S, General Manager at Comfort Suites Downtown Buffalo, responded to this review

Thank you for the kind words. I am very glad to hear our staff made your stay a pleasant one in light of why you were here. Very sorry for your loss. More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We came to Buffalo for a funeral and had to stay in a hotel. Comfort Inn Downtown Buffalo was highly recommended by family. At check in we explained our situation that this was an unplanned trip and the front desk staff immediately offered their condolences and issued a discount on our room for the duration of our stay. The hot... More 

Was this review helpful? Yes
Matthew S, General Manager at Comfort Suites Downtown Buffalo, responded to this review

Thank you for the kind words. So glad our staff was able to help out in your time of need. We have some great team members here. Look forward to seeing you in the future. More 

Toronto, Canada
4 of 5 stars Reviewed 4 weeks ago

Good Value for the price. Beds were relatively comfortable and a decent breakfast was included. It is a popular hotel and probably should have a larger room to accommodate guests for breakfast. Excellent location for shopping at the Galleria.

Was this review helpful? Yes
Matthew S, General Manager at Comfort Suites Downtown Buffalo, responded to this review

Thank you for the feedback. It can be challenging at times to eat the hot breakfast buffet when the hotel is full. We do try and extend the hours when needed. I hope you will come back again. More 

Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We really enjoyed our stay here. We stayed 2 nights. The place is clean, quiet and the staff was pleasant and helpful. We had an ADA room and a king suite. The ADA room was spacious. Great for older people or ADA folks. The tub was a little slippery in both rooms so hold on tight. Valet parking is $10... More 

Was this review helpful? Yes
Matthew S, General Manager at Comfort Suites Downtown Buffalo, responded to this review

Thank you and glad you enjoyed your stay! I also appreciate the feedback on the tubs. I will have them looked at and although the tubs are only 5 years old sometimes the anti slip bottom needs redone. Hope to see you again! More 

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