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Hyatt Regency Buffalo


Hyatt Regency Buffalo
Hotel class 3 of 5
Two Fountain Plaza, Buffalo, NY 14202
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Traveler Reviews

62% Do not recommend
3.0 of 5 stars 111 reviews
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By trip type
All (111)
[ Date ] [ Rating ]
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4 of 5 stars
milestogobefore 1 contribution
Cleveland, Ohio
Jul 10, 2009 | Trip type: Family

We only needed to stay overnight to take my son to a Charity Ball and reserved a room with two double beds. When we checked into the hotel, there was no indication our request would not be honored. When we arrived at the room, however, there was only a King size bed in the room. While this was not what... more

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5 of 5 stars
djangobibby 14 contributions
Toronto, Canada
Jun 22, 2009 | Trip type: Couples

We stayed at the Hyatt downtown in order to be close to Shea's and close we were. Shea's is well within walking distance or, if one prefers, a quick (and free) commuter train ride away. The area is sadly quite desolate, but if one is interested in history and architecture, there are many incredible gems to be found around the... more

Management response from
HRBGM, General Manager

Thank you for your feedback! We are pleased that you enjoyed your stay in our newly renovated hotel!

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3 of 5 stars
jwharper 2 contributions
new york
May 28, 2009 | Trip type: Couples

This hotel is ok. It was clean and for the most part it was fine, but we definitely did not love our stay there. We had a few issues. First, the temperature in the room is hard to control- it was either freezing or stuffy. The pillows are these mini pillows that were not super comfortable to sleep on... although... more

Management response from
HRBGM, General Manager

Thank you for your feedback as this information is valuable to our goal of increasing guest satisfaction. I am disappointed that you were not completely satisfied, but rest assured that your concerns have been addressed and we are hopeful that you will provide us with another opportunity to exceed your expectations.

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4 of 5 stars
vacat7 5 contributions
washington
May 25, 2009 | Trip type: Solo travel

Friendliest hotel staff I've ever encountered (front desk and bell men, inconsistent bartenders though). The room was nice in a plain way like the rest of the hotel, but the neighborhood was sketchy like all places around Main St. It was close enough to Chippewa for bars/restaurants. They do the best they can in a run-down area and I'd stay... more

Management response from
HRBGM, General Manager

Thank you for the feedback regarding your recent stay at our property. We are happy that you enjoyed the service that you received.

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5 of 5 stars
traveller1024 6 contributions
San Francisco
May 21, 2009 | Trip type: Business

Nice hotel. New rooms. State of the art gym. Great staff. more

Management response from
HRBGM, General Manager

Thank you for your feedback! We are glad that you enjoyed our newly renovated property.

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5 of 5 stars
sovexxed 2 contributions
Mississauga, Ontario
May 19, 2009 | Trip type: Family

After reading some of the comments here I was a bit worried. Reserved our rooms through Priceline and only paid $40 for the night. We were on a two day shopping trip. Called hotel in advance to request one room be feather-free and change to bed selection as Priceline only booked two king rooms. Hotel staff was very accomodating and... more

Management response from
HRBGM, General Manager

Thank you for your feedback! We are glad that you enjoyed our newly renovated property.

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4 of 5 stars
summersparkle 7 contributions
Lowell, MA
May 15, 2009 | Trip type: Business

The Hyatt Buffalo was decent hotel. The staff was friendly and helpful during the entire trip. They were helpful with directions and giving information about places to eat in the area. The rooms were nice - comfortable beds, iron, hair dryer, and wonderful pillows. The city bus (a little sketchy) is about a half mile away and you can get... more

Management response from
HRBGM, General Manager

Thank you for your feedback! We are glad that you enjoyed our newly renovated property. Please note that we recently increased our Internet bandwidth in order to provide our guests with improved service.

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1 of 5 stars
NYSAILORGAL 3 contributions
SAN DIEGO
May 6, 2009 | Trip type: Business, Solo travel

This is a Motel 6 in Hyatt mask. The room makeovers are nice, but it is like they started to make necessary changes and ran out of steam. Housekeeping, bellman (dont think they have one), front desk employees all need to go back to hotel management training. Recently stayed at NAUs student run hotel, and received better service. This Hyatt... more

Management response from
HRBGM, General Manager

Thank you for your feedback as this information is valuable to our goal of increasing guest satisfaction. I am disappointed that you were not completely satisfied with our newly renovated property. I am confident that your concerns have been addressed and would encourage you to provide us with another opportunity to exceed your expectations during your next visit to Buffalo

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4 of 5 stars
SBawa 9 contributions
Mumbai
Apr 17, 2009
1/2 found this review helpful

Though the hotel was undergoing some renovation, we enjoyed our brief stay there. Especially the walk on the streets. There are very good food joints close to the hotel. The only thing, which I didnt like was when I asked the operator, if there is any doctor around. I was told that I need to call emergency service only. Anyways,... more

Management response from
HRBGM, General Manager

Thank you for your feedback! We are glad that you enjoyed our newly renovated property.

Save Review
4 of 5 stars
got2swim 1 contribution
Clifton Park, NY
Mar 23, 2009 | Trip type: Family
2/2 found this review helpful

Everything is clean and new. The room was larger than I expected. Well staffed by helpful people. The restaurant is not budget friendly--$5 for Frosted Flakes--we ate out. The staff tells you to get parking vouchers for the garage across the street but know that this is added to your bill. I don't know if the rate is discounted or... more

Management response from
HRBGM, General Manager

Thank you for your comments, we appreciate your feedback. Please note that we are in the process of reviewing our current restaurant and parking pricing to ensure that it reflects the current economic environment.

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Hyatt Regency Buffalo Also Known As

Address: Two Fountain Plaza, Buffalo, NY 14202
Buffalo Hotels Hyatt Regency Buffalo
3.0/5.0
111