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Hyatt Regency Buffalo

#10 of 21 Hotels in Buffalo
Certificate of Excellence
3.5 of 5
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2 Fountain Plaza, Buffalo, NY 14202
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Hyatt Regency Buffalo
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Ranked #10 of 21 Hotels in Buffalo
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Lenny G syracuse, United States
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1,138 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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syracuse, United States
4 of 5 stars Reviewed yesterday NEW

Great service, great food and drinks, great staff ...modern hotel with interest in Buffalo's history. I would definitely stay here again and would love to explore this cities revival! Rooms were clean and hotel can accommodate large events. Located in nice downtown area.

Review collected in partnership with Hyatt Hotels

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Hattiesburg, United States
4 of 5 stars Reviewed 2 days ago NEW

I attended the NAEOP Annual Conference in Buffalo, NY. You are always greeted with a smile. The staff is very courteous and friendly. The lemon pepper is salmon is fantastic. The breakfast buffet is worth the price. The elevators runs really slow. The lobby is gorgeous and spacious. Check in and out is simple. The meeting rooms are comfortable. The... More 

Review collected in partnership with Hyatt Hotels

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Poplar Grove, IL
Level Contributor
184 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked this hotel at the last minute and used points. We were treated especially well. We even got an email the morning before we arrived asking us about our room preferences. Maybe it was something in our reply. We got a corner suite that was almost too big. It was a wonderful room. One window opened up right into... More 

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Jennifer L, Guest Relations Manager at Hyatt Regency Buffalo, responded to this review

Thank you for sharing your feedback. It is our goal to provide each and every guest with an outstanding and memorable experience. Our team consistently goes the extra mile for our guests and it is rewarding for us to see this have the impact we are striving to achieve. Jennifer Executive Assistant More 

Rochester, Ny
1 review
4 of 5 stars Reviewed 1 week ago NEW

The location of this hotel is excellent, easy access trolley and walking distance to many venues. Very nice staff all around. Check in was great, even with many people checking in at the same time it was easy and fast. Used the vale service for convenience, it took them almost an hour to find our car, but in the end... More 

Review collected in partnership with Hyatt Hotels

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Jennifer L, Guest Relations Manager at Hyatt Regency Buffalo, responded to this review

Dear Valued Guest, Thank you for completing an online review for the Hyatt Regency Buffalo. Your valuable feedback is important to us and allows other travelers to hear about your exceptional stay with us. Our hotel is centrally located in the city and close to many attractions. The First Niagara Center has many venues such as hockey, concerts and other... More 

Buffalo, New York
1 review
3 of 5 stars Reviewed 1 week ago

room was ok. the widows needed cleaning. had bugs outside. my major complaint was the buffet was not handicap available. you had only styairs no ramp. felt everything was a little dated. hotel was no in greatist part of town. parking was $25.00. a day you haD to go about a block away to get a lower parking rate.

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Lawrenceville, GA
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a nice hotel, but the breakfast buffet was way overpriced and low quality. The rooms were clean and the staff provided extra towels and washcloths when requested. The view of Buffalo, NY is not pretty, so I wouldn't pay extra for a particular view of the city. The indoor pool is REALLY small. Overall, it's nice for a... More 

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Middletown, MD
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Two busloads of Chinese national tourists are on a once in a lifetime visit to the USA and having an exceptional time. That is until they arrive at the Hyatt Regency front drive. The valet on duty, the first face of the hotel guests may encounter, throws up his hands in obvious frustration that two tour buses need to unload... More 

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1 review
4 of 5 stars Reviewed 1 week ago

Hotel was in great location, staff friendly (but at time lacking in attention), room was just fine, overall a good experience. Recommend more be paid to customers at the Bar and Breakfast / Atrium restaurant.

Review collected in partnership with Hyatt Hotels

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Jennifer L, Guest Relations Manager at Hyatt Regency Buffalo, responded to this review

Thank you for sharing your positive experience and for the kind words regarding our team. As appreciative as we are of your positive comments, we view your comments on your service experience as an opportunity to improve. All feedback is valued and shared with our co-workers. Our transparent communication allows us to focus our efforts on enhancing the guest experience... More 

New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a very helpful gentleman on the phone when I made reservations. The hotel was very clean and well kept. The staff was friendly. A group of us ended up at the bar later in the evening and it is in a pleasant location in the atrium.

Was this review helpful? Yes
Jennifer L, Guest Relations Manager at Hyatt Regency Buffalo, responded to this review

Dear Valued Guest, Thank you for completing an online review for the Hyatt Regency Buffalo. We are very pleased to hear that you had an exceptional stay with us. We really appreciate all the feedback to help other guests when searching for an excellent hotel to stay in during their travels to Buffalo. Thank you again for choosing Hyatt and... More 

Germantown, TN
Level Contributor
193 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location and service in this hotel are perfect. The staff no matter which department was always friendly and helpful. When we needed anything and called for it, always promptly delivered but therein lies the problem- at a great hotel you shouldn't have to call for shampoo that wasn't restocked, our room had only 2 very thin bath towels daily.... More 

Was this review helpful? Yes 1
Jennifer L, Guest Relations Manager at Hyatt Regency Buffalo, responded to this review

Thank you for giving us feedback regarding your most recent stay. Please accept my sincerest apologies for the experiences you outlined in your review regarding the property. As your feedback is valuable to ensure that our service and product quality are up standard, I will be sharing this with the hotel team. Once again, please accept my apologies. Jennifer Executive... More 

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