We found the hotel and the very NARROW driveway leading to the hotel. We turned into the driveway and it was full of cars. There was no where to park and there were cars ahead of us. We just stopped. After a few minutes of wondering what we were supposed to do, someone finally came over and told us about... More

Very impressed with the hotel staff. Incredibly attentive. The condition of the hotel was very good. I only wished I had more time to enjoy the hotel. The dining choices are very good on site and there are a number of very good restaurants within walking distance. The Atrium is a very relaxing area and the service was exceptional.

Real nice hotel in the middle of the city. Booked thru priceline. To save some money, park in the municiple parking lot adjacent to the hotel, not the lot the hotel tells you to park in. The room was very comfortable and clean. There was a very large benefit party - over 700 guests. This led to parking problems as... More

I can't imagine someone having a poor experience at this hotel. It is recently renovated and the service is excellent. The location could be slightly better- the area behind the hotel can be a little questionable but we walked around at night and we were fine. The room was incredibly clean and the bed very comfortable. We even had our... More

We stayed at the Hyatt Buffalo on the 11th of May. We booked 2 rooms via an online got an excellent rate. Rooms were big and clean, however its the staff and the service that sets this hotel apart. We had ordered a crib and a microwave and both were sent up within 10 minutes followed by a courtesy call... More

I have traveled a lot and stayed at a lot of hotels. Some that charge as much as 10 times what the Hyatt charges and none of them have provided the same level of customer service. It started with the valet parking to someone holding the door open for me to bring my stuff in. While waiting for check in,... More

This is our third stay at this Hyatt and once again it was perfect!!! I have to say that out of all the hotels that we have ever stayed in The Hyatt Regency Buffalo has the best customer service and front desk staff. I have never seen anything but smiles and genuine care from them all. Kudos to Xiomara who... More

I was also recently (4/28/2013 thru 5/1/2013) at the Hyatt for a conference. There service was second to none. I have never been treated better at any other Hotel! From the moment that I arrived and checked in, Rebecca went out of her way to insure that I had a wonderful stay. She was so genuine and accommodating that my... More

I recently attended a conference for over 300 people at the Hyatt Regency in Buffalo. From the moment we walked in the door, we were treated like "Queens for the Day". As a friend of my said who was attending, I felt like a princess. Hats off to the Hyatt Regency staff in Buffalo for their amazing staff and wonderful,clean... More