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All 21 Buffalo hotels

Holiday Inn Buffalo Downtown

3.0 of 5 Hotel   |   620 Delaware Ave., Buffalo, NY 14202
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Ranked #12 of 21 hotels in Buffalo
A recent review
4 of 5 stars Reviewed May 24, 2012
Ceilings PA
  • Reviews (203)
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203 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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There are newer reviews for Holiday Inn Buffalo Downtown
See the most recent reviews
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed May 30, 2012

One of my biggest regrets was not asking to change rooms the instant we walked into ours, but as it was just one night it didn't seem worth the hassle. We stayed here as a stop over and also because it was walking distance to the Chop House. The room was very comfortable and had quite modern decor. That's where... More

Was this review helpful? Yes 1
Management response:

Dear London2Everywhere, Thank you for your stay and leaving us feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you were not fully satisfied with the accommodations received. We hope that you give us a chance in the future to show you how great our hotel is. If there is... More

Top Contributor
73 reviews 73 reviews
32 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 24, 2012

I have stayed at this hotel a number of times and have found it to be a good choice for downtown Buffalo. As a Priority Club premium member,I have learnt to book ahead at this hotel,you get a much better rate,Also as a regular club member they are very generous with coupons that give you a free drink and money... More

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Los Angeles
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 3, 2012

At first I was a little disappointed with the hotel, but I think it was because we were on a multi-city trip and had just come from hotels a grade above the Holiday Inn. But for its price-point and location, the Holiday Inn Buffalo was more than serviceable. The rooms were clean and a problem with a slow draining sink... More

Was this review helpful? Yes 1
Top Contributor
68 reviews 68 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 27, 2012

This is a traditional Holiday Inn that has obviously been renovated. The original structural things, like the metal frame doors are still there, but the carpeting and furnishings have all been redone. And the beds are like the HI Express - big and comfy. The hotel has an excellent restaurant and bar combo serving breakfast and dinner. A separate bar/lounge... More

Was this review helpful? Yes 1
Pittsburgh, PA
19 reviews 19 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 21, 2012

We recently stayed at the Holiday Inn Buffalo for the Springsteen concert. The hotel was OK for a one-night stay. Bathroom was dingy and dirty (hair in the sink, shower had mold, door moldings were rusty). The room was clean and adequate for the short time that we were in it. Front desk staff were extremely helpful and pleasant. Check-in... More

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IHGCare, Guest Relations Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear CMC616, Thank you for your feedback. We are pleased you mentioned our friendly hotel staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received room accommodations which fell below your expectations. I appreciate your feedback as this is our best resource for improving guest services. We hope you... More

Liverpool, United Kingdom
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 1, 2012

If you want to see Niagra Falls but don't want to go to Canada then this hotel is really good, although the Canada side is great with a really good fun visitor centre. I would recommend the Birth of the Falls Experience (can't remember what its called) and the behind the falls tunnels. It's weird and exciting too. Back to... More

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Toronto, Canada
Top Contributor
65 reviews 65 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed January 9, 2012

I stayed at the downtown Holiday Inn while taking part in the annual Buffalo Garden Walk. I had stayed at a Holiday in the burbs in 2010 and wanted a more central location. I booked this Holiday Inn primarily because of the location. I could just walk from the hotel to many of the gardens on display. That was a... More

Was this review helpful? Yes 1
Columbia, South Carolina
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 25, 2011

I was booted out of this place a year ago. Yeah..my brother and I were coming back from a night of boozing on Allen St. and some canadiens asked us if we wanted to continue partying, the answer was yes, absolutely. Apparently the canadiens had already been warned to keep it down ( we didnt know ) so they booted... More

Was this review helpful? Yes 3
2 reviews
4 of 5 stars Reviewed December 23, 2011 via mobile

I stayed for 4 nights this December for a family get together. After reading some of the previous reviews I was somewhat worried. However I am pleased to say that I was very pleasantly surprised. The public areas of the hotel have clearly been recently renovated, and are very nice. Our room was very nice and spacious, although a bit... More

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Gilmour9393, General Manager at Holiday Inn Buffalo Downtown, responded to this review

Thank you so much for reviewing our property. We are very proud of the staff here. We've got the greatest associates in Buffalo. Thank you for noticing the renovations and the progress we're making on changing things at the hotel. I will share your kind words about the restaurant with the staff. Please, if you find yourself in Buffalo again,... More

Westfield, New Jersey
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 22, 2011

I stayed here recently for three nights. Hotel is very convenient to everything I wanted to do in Buffalo. Staff was very friendly and welcoming. The lobby is not particularly large but is comfortable and the restaurant was quite nice. I would stay again.

Was this review helpful? Yes
Gilmour9393, General Manager at Holiday Inn Buffalo Downtown, responded to this review

Thank you for your review of our hotel. I'm glad you found everything to your liking. I feel we're in one of the best locations in the city. If you find yourself in Buffalo again, please think of us. We really appreciate you taking time out of your day to review us. More

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Additional Information about Holiday Inn Buffalo Downtown

Address: 620 Delaware Ave., Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Buffalo Downtown 3*
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Also Known As:
Holiday Inn Buffalo Downtown Hotel Buffalo
Buffalo Holiday Inn

117 photos of this hotel

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Room/suite (16)
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Other (6)

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Hotel & grounds (6)
Pool/beach area (1)
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Dining (6)
Room/suite (22)
Other (53)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Buffalo Downtown. We are located in the historic Allentown district of Buffalo and near quaint shops, restaurants and attractions. The hotel is a city high-rise with 167 rooms, and renovated meeting and banquet facilities. We offer a seasonal outdoor heated pool and a fitness center. Be sure to stop by our award winning restaurant, Grille 620.Take in the many historical sights of Buffalo while staying at the Holiday Inn Buffalo Downtown. Located adjacent to the Wilcox Mansion, site of the Teddy Roosevelt inauguration and just a few minutes from Frank Lloyd Wrights Darwin Martin House. While staying with us, take in a show at Sheas Performing Arts Center, the Irish Classical Theatre or enjoy a little Shakespeare in Delaware Park. Art lovers will be thrilled to visit the Albright Knox Art Gallery and the Burchfield Penny Art Center located minutes away at Buffalo State College.Come and stay with us for the annual Allentown Arts Festival; the event is held right outside our doors! State and federal office building are less than 4 miles away, and we are approximately 5 minutes to the New York/Canadian border. ... more   less 
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