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Holiday Inn Buffalo Downtown

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620 Delaware Ave., Buffalo, NY 14202
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Holiday Inn Buffalo Downtown
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261 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hamden, Connecticut
Level Contributor
56 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Recently stayed one night during our road trip to Niagara Falls. Location is great, close to everything and has a Walgreens attached to the parking lot. Hotel itself is older and it shows in rooms, hallway and elevators. Rooms has slight of a moldy smell, and air conditioner didn't worked that well. All staff members treated us well and we... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Jack: Thank you for your feedback and comments. They are valuable tools for us and will help guide us as we make changes and improvements. It's been a hot summer and our HVAC is working hard to keep up but we will double check to make sure everything is operational. Buffalo too hot, who would have thought? We look... More 

Bismarck, North Dakota
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed my stay here, a quiet property, not far from Allentown and also walking distance to Pearl Street if you want to hit the town. The hotel itself is a bit older, but the room was clean and the bed was comfortable, the staff treated us well despite being very busy last weekend. We arrived by ourselves, our luggage took... More 

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear SteveDoha: Thank you for your comments. It is nice to see that you have the opportunity to enjoy some of what Buffalo has to offer. We are pleased to know that you found the bed comfortable and that our staff treated you well. We continue to make changes and improvements to our hotel and hope you give us the... More 

Hamburg, New York
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Decent hotel in the heart of the city - very nice to be close to many things. Not extremely updated, but enough. Fairly clean and nice amenities. We were a large group with a lot of teenagers and the hotel did well handling the business and noise levels. The pool was very nice for them to use, and they provided... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear themrscallie: Thank you for your review regarding your stay earlier this week. Your group of students and volunteers were a pleasure to have. They behaved and were respectful the entire time they were here. Please accept our sincere apologies for any rude or negative comment you heard from our staff. It was inappropriate and cannot be tolerated in the... More 

Atlanta
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you have one night in Buffalo and and don't mind an older property that is a little rough around the edges is is the place. The location is great we walked to The Anchor Bar and a few other places. Parking is easy and free. The hotel is older, this is mostly a noticed in the common areas. The... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Hardendoff: Thank you for your feedback. We appreciate you taking the time to let us know what we did successfully and where we can improve. This information is a valuable tool for us and will help us target areas in need of attention. Have a great summer and travel safe. More 

connecticut, US
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Old hotel in a nice location. Was apprehensive about room cleanliness from trip adviser, but it was pretty clean. Proximity to restaurants, Wallgreens and free parking were nice perks. Would happy to stay there again. The onsight restaurant Bin620 is reasonably priced, but had average food.

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear ConnecticutPalacefan Thank you for your comments. We are pleased that your experience was good but we will work hard to get the "wow" factor for you next visit. We are always looking for ways to improve and change. Your feedback is a valuable tool that will guide us in the right directions. Have a wonderful summer and safe travels... More 

Bengaluru (Bangalore), India
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Its a very nice hotel with good staff and services. it is also one of the best hotels in Buffalo and very near ti Niagara falls too. I have decided that the next time i go there, i am definitely gonna stay in this hotel.

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Kumaravitandon1: Thank you for your kind comments about the Holiday Inn Buffalo Downtown. We are happy to know that you will return again the next time you are in our area. We hope your travels provide you with memories that last a lifetime. Have a great summer and visit again soon. More 

DC
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed June 24, 2015

I stayed at the Holiday Inn in Downtown Buffalo for 2 nights. My overall conclusion was that this hotel in need of being renovated, and might not be the place for travelers who prefer a mid-range hotel with a touch of luxury, or luxury in general. THE GOOD 1. Customer Service: All the employees I dealt with were friendly and... More 

Was this review helpful? Yes 2
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Plaplayplait: Thank you for your feedback regarding the Holiday Inn Downtown. We are proud of our associates and happy to know that you found them friendly and polite. We have used your comments as an important tool for all departments so they can be aware of where we fell short of your expectations. You should be able to expect... More 

Warren, Ohio
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 23, 2015

The stay at the Holiday Inn Buffalo Downtown was overall a good experience. The staff was courteous at the front desk and we saw a couple housekeeping people that were nice as well. The room was a little older but very clean and the bed was comfortable. The bathroom was extremely small but clean. The only issue was that when... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Ted L: Thank you for posting your comments on TripAdvisor. We will work hard to get those perfect scores and hope you come back soon to give us that opportunity. As an IHG Rewards member, your loyalty to our brand is appreciated. Have a great summer and please visit us again soon. More 

Taguig City, Philippines
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 6, 2015

Stayed here with my wife and son last month. Rooms are clean and nice. Our room had a view of the city, which was great! Walgreens is beside it which was easy if you need to buy somethin. It is a short walk/ drive from most restaurants. Their breakfast is ample-sized and offers free meal to kids. The front desk... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear kalbing: It's a long way from the Philippines but hopefully close enough that you can be our guest often. Your comments are helpful and we appreciate all the nice things you had to say. We will make sure the staff is aware of your review and use them to better ourselves. Have a wonderful summer and visit again soon. More 

Toronto, Canada
Level Contributor
125 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed June 5, 2015

I spent part of a long weekend in Buffalo here. Well located on a beautiful street, easy walking distance to Allentown, the theatre district and to Lafayette Square and the old city hall. The hotel does look a bit dated and tired, however the front desk were very courteous and helpful, the room was perfectly adequate, with a small fridge... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear GWMtravels: Thank you for your comments and feedback. These are valuable tools for us and will help guide us in our efforts to make improvements that make an impact on the guest experience. We are happy and proud that the staff made a good impression and that you got a good night's sleep while you were our guest. Please... More 

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