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All 21 Buffalo hotels

Holiday Inn Buffalo Downtown

3.0 of 5 Hotel   |   620 Delaware Ave., Buffalo, NY 14202
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Ranked #12 of 21 hotels in Buffalo
A recent review
4 of 5 stars reviewed yesterday
Jason C Toronto, Canada
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  • Reviews (202)
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202 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Toronto, Canada
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

This Hotel is in a great location with ample free parking in a safe area of Town. Sure it's ageing but what isn't downtown! The rooms can use new carpets and an extra elevator but other than that the Beds are comfy (even the pullout). The front desk service is very good (Brian and Linda). The restaurant is a but... More

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Westwood, Massachusetts
Top Contributor
83 reviews 83 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

A bit dated... the air conditioner barely worked & it proved to be quite a noisy night in the hotel... not to mention popcorn all over the hallway in the morning (in fairness it was cleaned up when i returned from breakfast). Spekaing of... breakfast was over priced and frankly not very good... french toast was actually a cinnamon roll... More

Was this review helpful? Yes 1
Washington DC, District of Columbia
Top Contributor
71 reviews 71 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

This Holiday Inn's location on Delaware Avenue is convenient for accessing within minutes most any place in Buffalo. The area is nice and close to the Delaware Historic District and "Millionaire's Row." Adjacent to the hotel is a relatively new Walgreen's where you can buy forgotten toiletries or snacks for the room. While the room was very large relative to... More

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Mike-20024: Thank you for your feedback and review of the Holiday Inn Buffalo Downtown. It looks like you were able to take advantage of some history and attractions while visiting the area. We will have our housekeeper look into the cleaning supplies and see if there isn’t another option or choice that might work better. Your comments will allow... More

Boston, Massachusetts
Contributor
20 reviews 20 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed one night recently at this hotel. The staff were all extremely friendly and helpful. The rate includes an airport shuttle, which was very nice, though I had to wait about 35 minutes for it to pick me up from the airport. The location is downtown, near some shops and restaurants and right next to a 24 hour Walgreens.... More

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear chestnut683: Thank you for taking the time to review your recent experience. Your feedback is valuable to our hotel and will allow us the opportunity to make needed changes. As an older property, what sets us apart is our staff and it is rewarding to see that you were treated well while in our care. We apologize for any... More

Lancaster
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My hotel stay was amazing. Everyone was sweet and helpful. The rooms were nice, clean and very spacious! Dave helped us get set up with a wonderful tour and even gave me a discount for my birthday. If I ever come back, I would definitely stay here again!

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Gotmyangel321: Thank you for your kind remarks and comments about the staff and hotel. We will post them for our staff to read as a reminder that they can make a difference in a guest’s experience. Happy belated birthday and have a great summer. More

Rochester, New York
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The location of the hotel is right in the heart of downtown Buffalo which is nice. The staff was friendly. The room was just very basic to me. For the price I feel breakfast should have been included. It was pretty clean but nothing special. The bathroom was tiny, no microwave or fridge. All and all with a priceline or... More

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hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear S4896: Thank you for your feedback on your recent stay at the Holiday Inn Buffalo Downtown. As a full-service hotel, we offer a variety of rates and packages to accommodate different types of travelers and their individual needs. Breakfast packages are available and can be booked directly with the hotel, on the web or by calling 1-800-HOLIDAY. Unfortunately, third... More

Rochester, NY
Top Contributor
52 reviews 52 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 14, 2014

While not the newest property in the world, it's a solid choice. Easy to get to, convenient location- next to a Walgreens, early opening Starbucks a few blocks away- the hotel was very clean and comfortable. Anchor Bar is right around the corner. The staff is friendly and quick. Quiet, nice beds. There's a full bar and restaurant as well.

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Jilliam3224: Thank you taking the time to post your comments on TripAdvisor about the Holiday Inn Buffalo Downtown. Your feedback is a valuable tool for us in hospitality and gives us guidance on how we can better serve our guests. Have a wonderful summer and hurry back. More

Chicago, Illinois
Top Contributor
68 reviews 68 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 13, 2014

Location is excellent if you need to be near the hospital campus in downtown Buffalo. Free open lot parking. Lobby is nice. Staff at the desk friendly. Now, the drawbacks. No breakfast included. Bathroom was tired and the space was so small that the door couldn't open fully because of the toilet. Housekeeping staff were really noisy each morning. But,... More

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IHGCare, Guest Relations Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Nancy E, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room layout prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Dallas
Top Contributor
240 reviews 240 reviews
85 hotel reviews
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed June 8, 2014

Friendly and personable reception with dinner/restaurant tips to boot. Got a spacious, quiet, clean room on upper floor with nice view over downtown Buffalo. Comfortable king bed, fridge (with freezer shelf that does not freeze), micro wave oven. flat screen TV, analog programming. The manager on duty allowed my motorcycle to park in a corner under the awning/entry roof to... More

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear HermantheGerman-Tx: Thank you for your feedback from your visit to the Holiday Inn Downtown. It is good to see that you were able to enjoy some of the amenities we have to offer. The view of Downtown Buffalo is very nice and can be seen from a few rooms our higher floors. Please accept our apologies for the gruff... More

Benalla, Australia
Top Contributor
76 reviews 76 reviews
40 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed May 31, 2014

Hotel is showing its age, bar area now offers happy hour drinks and light snack on tuesday night which we were lucky enough to be there on the night. Bar and reception staff great. Evening dine in was good size meal. Breakfast average. They really need to offer self serve bare bones breakfast included in booking price. Most travellers prefer good... More

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hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear HolidayMs: Thank you for taking time out of your summer travels to comment on the Holiday Inn Buffalo Downtown. We are happy to see that you enjoyed our Tuesday Night Manager’s reception. The feedback for housekeeping will be shared with the appropriate staff so they can take the needed steps to improve and change for the better. We apologize... More

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Additional Information about Holiday Inn Buffalo Downtown

Address: 620 Delaware Ave., Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Buffalo Downtown 3*
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Also Known As:
Holiday Inn Buffalo Downtown Hotel Buffalo
Buffalo Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Best Value Hotel in Buffalo
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Buffalo Downtown. We are located in the historic Allentown district of Buffalo and near quaint shops, restaurants and attractions. The hotel is a city high-rise with 167 rooms, and renovated meeting and banquet facilities. We offer a seasonal outdoor heated pool and a fitness center. Be sure to stop by our award winning restaurant, Grille 620.Take in the many historical sights of Buffalo while staying at the Holiday Inn Buffalo Downtown. Located adjacent to the Wilcox Mansion, site of the Teddy Roosevelt inauguration and just a few minutes from Frank Lloyd Wrights Darwin Martin House. While staying with us, take in a show at Sheas Performing Arts Center, the Irish Classical Theatre or enjoy a little Shakespeare in Delaware Park. Art lovers will be thrilled to visit the Albright Knox Art Gallery and the Burchfield Penny Art Center located minutes away at Buffalo State College.Come and stay with us for the annual Allentown Arts Festival; the event is held right outside our doors! State and federal office building are less than 4 miles away, and we are approximately 5 minutes to the New York/Canadian border. ... more   less 
Number of rooms
160

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