We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 22 Buffalo hotels

Holiday Inn Buffalo Downtown

3.0 of 5 Hotel   |   620 Delaware Ave., Buffalo, NY 14202
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Buffalo Downtown to your Saves list
Holiday Inn Buffalo Downtown
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
61%
Ranked #12 of 22 hotels in Buffalo
A recent review
4 of 5 stars reviewed 1 week ago
Kimo S Montreal, Canada
  • Reviews (208)
  • Photos (123)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (31)
  • Location
  • More
Write a Review

208 people have reviewed this hotel

Traveler rating
    31
    87
    54
    23
    13
See reviews for
47
47
24
47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Montreal, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I was slightly sceptical to book my stay at this hotel given the relatively large number of negative reviews, but as it was the only hotel with available rooms at the dates I needed, I stayed here for a 7-night business trip from the end of July 2014 towards beginning of August. Here is what I found: Location – The... More

Was this review helpful? Yes 2
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Kimo S: Thank you for your comments and the positive remarks about the staff and your recent visit to the Holiday Inn. It is rewarding to see that our staff made a difference and feedback like this gives them confidence that they are doing well in their jobs. We will make sure everyone is aware of your observations, specifically... More

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice hotel ,rooms are a little outdated. It's located halfway between Canisius college and down town Buffalo. There's Walgreens across the parking lot very convenient. The hotel has a bar and a restaurant and a coffee bar or wine bar that serves a nice quick breakfast! The restaurant food was very good as well as reasonably priced cocktails .Staff very... More

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear J F: Thank you for taking the time to post your review on TripAdvisor. Your positive remarks are welcomed and help the staff with the understanding they can make an impact on a guest’s experience. We will post them where our associates are sure to see them. Thank you for choosing Holiday Inn Buffalo Downtown. Safe travels and please... More

Markham, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was a bit dated but very clean. The staff was friendly and helpful. Free parking is a definite plus. The location is close to great restaurants and shopping. A good value for a reasonable price.

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear K G: Welcome and thank you to our friends from Markham. We appreciate you taking time to post these comments and feedback of your recent visit. We hope you have the opportunity to visit again soon and look forward to having you back as our guest. Safe travels and have a great 2014. More

Virginia Beach
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Average holiday inn. On the pricy side but its downtown. Room was nice . staff was nice only issue I had was I went down to get dinner at the restaurant located in the hotel and they said the kitchen had closed at 9 because it was slow but it was advertising till 10. Kind of annoying when you have... More

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Rob M: Thank you for taking time out of your schedule to post your comments from your recent visit to the Holiday Inn. Please accept our sincere apologies for the issue regarding the hours of operation in the restaurant. We serve dinners until 10PM seven days a week so you should never have been told otherwise. Your feedback will... More

Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is a fine choice for one night as it offers a safe, clean stay and free parking. Just keep your expectations to level of a budget hotel. My first impression was made, unfortunately, by a discarded hypodermic needle that I found in the parking lot. I was a little leery of leaving my bike on my car's rack... More

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear JetMags 2014: Thank you for your feedback regarding your recent visit to Buffalo. It is rewarding for the front desk to know that their service won you over and gave you a good feeling about the hotel. We will make sure to post your comments for them as a reminder that they can make such a difference. Buffalo has... More

Toronto, Canada
Top Contributor
52 reviews 52 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Hotel is in a great location with ample free parking in a safe area of Town. Sure it's ageing but what isn't downtown! The rooms can use new carpets and an extra elevator but other than that the Beds are comfy (even the pullout). The front desk service is very good (Brian and Linda). The restaurant is a but... More

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Jason C: Greetings to our friend from the north. Thank you for taking the time to comment on your recent visit to Buffalo. Your feedback is a valuable tool and will help us make necessary changes to improve our property and operation. We hope you have the opportunity to visit again soon since you're not too far away in... More

Westwood, Massachusetts
Top Contributor
83 reviews 83 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A bit dated... the air conditioner barely worked & it proved to be quite a noisy night in the hotel... not to mention popcorn all over the hallway in the morning (in fairness it was cleaned up when i returned from breakfast). Spekaing of... breakfast was over priced and frankly not very good... french toast was actually a cinnamon roll... More

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear greenskyblue: Thank you for taking time out of your day to comment on your recent visit to Buffalo. It appears you were not happy with our property and we apologize for any inconveniences you experience while our guest. We will check on the cinnamon roll to see if something went array. It is usually a favorite of our guests.... More

Washington DC, District of Columbia
Top Contributor
71 reviews 71 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This Holiday Inn's location on Delaware Avenue is convenient for accessing within minutes most any place in Buffalo. The area is nice and close to the Delaware Historic District and "Millionaire's Row." Adjacent to the hotel is a relatively new Walgreen's where you can buy forgotten toiletries or snacks for the room. While the room was very large relative to... More

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Mike-20024: Thank you for your feedback and review of the Holiday Inn Buffalo Downtown. It looks like you were able to take advantage of some history and attractions while visiting the area. We will have our housekeeper look into the cleaning supplies and see if there isn’t another option or choice that might work better. Your comments will allow... More

Boston, Massachusetts
Contributor
20 reviews 20 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 17, 2014

I stayed one night recently at this hotel. The staff were all extremely friendly and helpful. The rate includes an airport shuttle, which was very nice, though I had to wait about 35 minutes for it to pick me up from the airport. The location is downtown, near some shops and restaurants and right next to a 24 hour Walgreens.... More

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear chestnut683: Thank you for taking the time to review your recent experience. Your feedback is valuable to our hotel and will allow us the opportunity to make needed changes. As an older property, what sets us apart is our staff and it is rewarding to see that you were treated well while in our care. We apologize for any... More

Lancaster
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2014

My hotel stay was amazing. Everyone was sweet and helpful. The rooms were nice, clean and very spacious! Dave helped us get set up with a wonderful tour and even gave me a discount for my birthday. If I ever come back, I would definitely stay here again!

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Gotmyangel321: Thank you for your kind remarks and comments about the staff and hotel. We will post them for our staff to read as a reminder that they can make a difference in a guest’s experience. Happy belated birthday and have a great summer. More

Owners: What's your side of the story?
If you own or manage Holiday Inn Buffalo Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Buffalo Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Buffalo Downtown

Address: 620 Delaware Ave., Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Buffalo Downtown 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Agoda, Travelocity, Orbitz, Priceline, Tingo, Hotels.com, BookingOdigeoWL, Otel and Venere so you can book your Holiday Inn Buffalo Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Buffalo Downtown Hotel Buffalo
Buffalo Holiday Inn

123 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (34)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (4)
Viewed
Dining (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (90)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Dining (6)
Viewed
Business center/function rooms (6)
Viewed
Room/suite (22)
Viewed
Other (47)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Buffalo with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Buffalo Downtown. We are located in the historic Allentown district of Buffalo and near quaint shops, restaurants and attractions. The hotel is a city high-rise with 167 rooms, and renovated meeting and banquet facilities. We offer a seasonal outdoor heated pool and a fitness center. Be sure to stop by our award winning restaurant, Grille 620.Take in the many historical sights of Buffalo while staying at the Holiday Inn Buffalo Downtown. Located adjacent to the Wilcox Mansion, site of the Teddy Roosevelt inauguration and just a few minutes from Frank Lloyd Wrights Darwin Martin House. While staying with us, take in a show at Sheas Performing Arts Center, the Irish Classical Theatre or enjoy a little Shakespeare in Delaware Park. Art lovers will be thrilled to visit the Albright Knox Art Gallery and the Burchfield Penny Art Center located minutes away at Buffalo State College.Come and stay with us for the annual Allentown Arts Festival; the event is held right outside our doors! State and federal office building are less than 4 miles away, and we are approximately 5 minutes to the New York/Canadian border. ... more   less 
Number of rooms
160

Questions & Answers

Questions? Get answers from Holiday Inn Buffalo Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer