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Holiday Inn Buffalo Downtown

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620 Delaware Ave., Buffalo, NY 14202
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Holiday Inn Buffalo Downtown
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Holiday Inn Buffalo Downtown
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240 reviews from our community

Traveler rating
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    65
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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The Hague, The Netherlands
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for more than a week and I have mixed feelings about the place. The restaurant downstairs is indeed a good place and exceeded my expectations. The rooms are spacious and the beds are nice and soft. The location is great, restaurants and a shop within walking distance. Yet during my stay I haven't had a... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Foxtroit, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. It is nice to note that you have regarded our staff to be nice and your dining experience was up to your par. We always strive to provide great... More 

Waterville, New York
Contributor
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 31, 2015

Picked this hotel due to location near where I was working. Although the building is older, it was renovated a few years ago or so, and is decent but not great and not luxurious.. Room was relatively large and included a desk, couch, fridge, microwave. There are many restaurants within easy walking distance, and the hotel has a decent restaurant... More 

Was this review helpful? Yes 2
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Bill S: Thank you for posting your feedback on TripAdvisor. We are happy that you found your experience favorable and a good value. We are proud of our staff and it’s rewarding to know that they treated you well during your visit. Join us again soon on business or simply a night away. We hope to have you back... More 

Utica, NY
Top Contributor
329 reviews 329 reviews
45 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed January 29, 2015

Stayed at this hotel for work purposes, and had some down time during my stay as well. I have to say, the food onsite was very good, much better than I normally find in a hotel like this one. Location was decent as well, was able to do some walking around.

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Kristen033: Thank you for your comments. We will make sure the food & beverage department is aware of you positive experience. We hope you have the opportunity to visit us again and enjoy all that our area has to offer. Stay warm and safe travels. More 

Floral, ar
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 13, 2015 via mobile

This Holiday Inn is an older hotel that is not in horrible shape, but for basically the same price you can stay in the newer hotels just a few blocks down the road. The staff here in the Holiday Inn is EXCEPTIONAL and the restaurant is onsite is a great extra. REAL eggs and not egg patties are great, but... More 

Was this review helpful? Yes 1
hibuffalodowntown, General Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Wendy: Thank you for taking the time to post you feedback and comments on TripAdvisor. It is rewarding to know that you found the staff exceptional and how they made an impact during your visit. We have posted your comments in each department and in Grille 620 so the associates can see for themselves how their efforts can make... More 

Baltimore, MD
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 4, 2015

The hotel is a bit older but not too worn out yet. Parking was free. There are restaurants and bars nearby to walk to. Breakfast in the restaurant was good. The staff were friendly. They intervened promptly on a loud party that some rude guests started down the hall so I was grateful for their quick action.

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Zorro98: Thank you for taking time to let us know about your recent experience. Your comments are valuable tools that will help to guide us in our quest toward guest satisfaction. We are proud of our friendly staff and their quick response to the unruly guests. Have a great 2015 and please visit again soon. More 

Toronto, Canada
Top Contributor
93 reviews 93 reviews
62 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed December 14, 2014

I was attending a concert in Buffalo and stayed here for one night. When I reserved I was glad to read that there was free parking because I did not want to do any night driving and the location is perfect. There is a Walgreens next door, a Tim Hortons coffee shop down the street and the Theatre District was... More 

Was this review helpful? Yes 2
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear TorontoRobDT: Your kind remarks about the Holiday Inn Downtown are an early holiday gift to be shared with our entire staff. They will serve as a reminder that hard work and focus on hospitality will build a relationship with our guests so they return again and again. We hope you have many opportunities to visit us here in Buffalo.... More 

New Bern, North Carolina, USA
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 4, 2014

I have been a steady client of this particular Holiday Inn for 20 years. The structure is a bit "worn", but the staff is first rate and the rooms are clean and comfortable. I believe that the location is outstanding for whatever purpose you visit Buffalo.

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear rfdorse: Thank you for you kind remarks about the staff at the Holiday Inn Buffalo Downtown. It is always rewarding to know we have loyal guests who recognize the hard work they all do to make the experience of our guests a little richer. Have a great holiday season and safe travels. More 

NYC
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 3, 2014

We booked the Holiday Inn for the second time(the first time was in January) while visiting our daughter and her husband. The front desk staff was businesslike. Check in was flawless. The room was clean, the bed comfortable and the television functioned well. Housekeeping was available and helpful. There was a small excercise room which we used several times without... More 

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear MPG47: Thank you for returning to the Holiday Inn Buffalo Downtown while visiting the Buffalo area. We will make sure your kind comments and remarks are posted for all departments so they know their efforts and hard work does make a difference in our guests’ experience. Buffalo has great history and there is always something to see or do... More 

Altamont, NY
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 17, 2014

I've stayed at nearby hotels on Delaware Ave here in the Allentown neighborhood, and have also right downtown/W.Chippewa area 3/4 miles away, though for the money and the overall experience, this is the place I should have stayed all along. I just stayed two nights on recent business travel and it was a very good experience. The hotel needs some... More 

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Paul B: We are so happy to see that you enjoyed your experience as our guest and plan to stay with us again on your next visit to Buffalo. Comments like these are motivational for the staff. It helps them to know their hard work can make a difference and is noticed. Thank you for taking time to post... More 

Olean, New York
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 3, 2014

I recently stayed here with my son, prior to his surgery at Sister's Hospital. We both really enjoyed our stay here. The room was very neat and clean. The bar and grille was awesome. We had some late night wings while watching the world series game #7, the wings were great, the big selection of draft beer was good and... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear ellisomr: Thank you for taking time to post your comments on Tripadvisor. We hope your son’s surgery was a success and wish happiness for you and your family. We are pleased that your experience in Grille 620 was enjoyable. We hope to have you back as our guest soon. Safe travels and happy holidays. More 

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