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Holiday Inn Buffalo Downtown

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620 Delaware Ave., Buffalo, NY 14202
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Holiday Inn Buffalo Downtown
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Holiday Inn Buffalo Downtown
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250 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Buffalo, NY
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Group of friends stayed in the city over night, three rooms (include an accessible room). Used the shuttle service - drivers were great and accommodating. Breakfast in the restaurant the next morning, was fast and fine. Front desk was helpful and not overpowering with suggestions - just right :-)

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hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear glassgardener: Thank you for taking time to post your comments about the Holiday Inn Downtown. We are happy to see that you found the shuttle drivers, restaurant and front desk staff helpful and accommodating. We hope to have you back soon as our guest and will try extra hard to get that perfect score. Have a great summer More 

Akron, OH
Contributor
13 reviews 13 reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Free onsite parking and good location near downtown and Allentown restaurants are the strengths of this property. It is an older hotel, and a bit shabby. The rooms and bathrooms are small, and not particularly well appointed. The pool looked shockingly green and was empty the entire weekend I stayed. A free breakfast would be a nice addition to this... More 

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hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear photobyjab: Thank you for taking time out of your busy schedule to give us feedback on your recent visit. We apologize that the pool was not yet open for the season and did not look it's best The scheduled opening date for the outdoor pool is Memorial day to Labor day. We had just removed the cover and were... More 

Toledo, Ohio
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed here on the first night of our honeymoon (passing through to vermont). We arrived at about noon (check in at 3) and even though our room wasnt ready yet the front desk was very courteous and offered to hold out bags as we went to lunch. As we went to our car the front staff came jogging out... More 

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hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Aferguson1023: Congratulations on your recent nuptials and thank you for your wonderful review of the Holiday Inn Buffalo Downtown. We are thrilled to see you enjoyed your time as our guest and are proud that we were able to start your honeymoon off on a good note. We hope you have many opportunities to visit us again and look... More 

Chicago
Top Contributor
133 reviews 133 reviews
79 hotel reviews
189 helpful votes 189 helpful votes
3 of 5 stars Reviewed 3 weeks ago

POSITIVES  Adequate room. The room is adequately furnished but isn’t smart or new looking. Bed comfortable but old. Bed linens and towels good.  Internet included and was fast enough for radio streaming and normal browsing.  There is an on-site restaurant offering (paid) breakfast and dinner. I didn’t try it.  Good location – close to downtown, four... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Joe_33, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. It is lovely to hear you found our location convenient and the rooms adequate. However, we regret letting you down on some aspects of your stay. We have taken note of your valuable comments and will use these... More 

Buffalo, New York
Top Contributor
202 reviews 202 reviews
25 hotel reviews
167 helpful votes 167 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Buffalo's downtown area is booming and a half a dozen hotels have opened recently with more being built. Many are near the burgeoning canalside and downtown areas. This rather dated Holiday Inn is well located in the busy Delaware Ave/Allentown area. You would think with all the competion, these older hotels would step up their game. This one certainly hasn't,... More 

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hibuffalodowntown, General Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear bflobear11: Thank you for your comments regarding your recent visit to the Holiday Inn Buffalo Downtown: Your feedback is a valuable tool and we will use them as a guide to make needed changes and updates to our property. We hope you continue to choose the IHG brand for your overnight needs during your travels. Stay safe and best... More 

Atlanta, Georgia
Top Contributor
101 reviews 101 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean older hotel Internet works Bed comfortable TV is good Has full bar and restaurant Near anchor bar Across from Ted Roosevelt inaugural site They have 2 computers for guest use and fitness center Bathroom is small but functional The hotel is good a solid holiday inn

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hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear l_lv2travel12: Thank you for your comments and feedback from your recent stay at the Holiday Inn Buffalo Downtown. We are happy to see that you feel our hotel has some convenient amenities and you were comfortable as our guest. We hope to have many opportunities to have you back as our guest. Until the next time, safe travels and... More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed just one night at this hotel. We were in town for a concert during a snow storm. The people working the front desk were very pleasant and helpful. We needed a cab for our ride to our concert that night. It wasn't that far, but a snow storm was in the area. They made reservations for us right... More 

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hibuffalodowntown, General Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Christine: Thank you for your comments regarding your stay at the Holiday Inn Buffalo Downtown. It is rewarding to know that our front desk staff were accommodating and helpful while you were our guest. We hope you have the chance to visit when we don't have snow on the ground. Summer is just around the corner. Please consider the... More 

Toronto, Canada
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for one night this past weekend. We drove from Toronto, and finding the hotel was very easy...it is less then 10 minutes from the Peach Bridge. We arrived early, and our room was already which was fantastic. It is within walking distance to the theatre district. The rooms were a little dated but they were still nice.... More 

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Pixiie13: Thank you for your positive review from you recent stay at the Holiday inn Downtown. It is always a pleasure to have our friends down from Toronto stop in for a visit. We hope you have many opportunities to stay with us again this summer. Until your return, best wishes and safe travels. More 

Toronto, Canada
Top Contributor
111 reviews 111 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed April 18, 2015

wasn't horrible just outdated, convenience is nice walgreens beside you 24 hour shop not much else to say! Nothing special or anythign to write home about, I'm not sure I woudl be interested in returning however they do offer a shuttle to the airport and most hotels downtown don't.

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hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Luke242: Thank you for your feedback and comments. We will use them to help guide us in our efforts to make needed changes in order to improve our guests' experience. We hope you continue to choose the Holiday Inn brand for your travel needs. Best wishes and have a great summer. More 

Valley Stream, New York
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 7, 2015

This hotel was clean, comfortable, and convenient. It would have been nice if breakfast was included but they did give coupons for the restaurant downstairs. I would recommend this for a short stay to visit the area colleges.

Was this review helpful? Yes 1
hibuffalodowntown, General Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Mel1073: Thank you for taking time to post your review and comments on TripAdvisor. It is good to know that you found our location convenient to the college visit. We hope you have the opportunity to visit us often. We are looking forward to a great summer in Buffalo. Come by during one of the local festivals or events... More 

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