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Holiday Inn Buffalo Downtown

3.0 of 5 620 Delaware Ave., Buffalo, NY 14202
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Holiday Inn Buffalo Downtown
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Holiday Inn Buffalo Downtown
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237 reviews from our community

Traveler rating
    39
    98
    63
    23
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Floral, ar
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This Holiday Inn is an older hotel that is not in horrible shape, but for basically the same price you can stay in the newer hotels just a few blocks down the road. The staff here in the Holiday Inn is EXCEPTIONAL and the restaurant is onsite is a great extra. REAL eggs and not egg patties are great, but... More 

Was this review helpful? Yes
hibuffalodowntown, General Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Wendy: Thank you for taking the time to post you feedback and comments on TripAdvisor. It is rewarding to know that you found the staff exceptional and how they made an impact during your visit. We have posted your comments in each department and in Grille 620 so the associates can see for themselves how their efforts can make... More 

Baltimore, MD
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is a bit older but not too worn out yet. Parking was free. There are restaurants and bars nearby to walk to. Breakfast in the restaurant was good. The staff were friendly. They intervened promptly on a loud party that some rude guests started down the hall so I was grateful for their quick action.

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Zorro98: Thank you for taking time to let us know about your recent experience. Your comments are valuable tools that will help to guide us in our quest toward guest satisfaction. We are proud of our friendly staff and their quick response to the unruly guests. Have a great 2015 and please visit again soon. More 

Toronto, Canada
Top Contributor
92 reviews 92 reviews
62 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed December 14, 2014

I was attending a concert in Buffalo and stayed here for one night. When I reserved I was glad to read that there was free parking because I did not want to do any night driving and the location is perfect. There is a Walgreens next door, a Tim Hortons coffee shop down the street and the Theatre District was... More 

Was this review helpful? Yes 2
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear TorontoRobDT: Your kind remarks about the Holiday Inn Downtown are an early holiday gift to be shared with our entire staff. They will serve as a reminder that hard work and focus on hospitality will build a relationship with our guests so they return again and again. We hope you have many opportunities to visit us here in Buffalo.... More 

New Bern, North Carolina, USA
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 4, 2014

I have been a steady client of this particular Holiday Inn for 20 years. The structure is a bit "worn", but the staff is first rate and the rooms are clean and comfortable. I believe that the location is outstanding for whatever purpose you visit Buffalo.

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear rfdorse: Thank you for you kind remarks about the staff at the Holiday Inn Buffalo Downtown. It is always rewarding to know we have loyal guests who recognize the hard work they all do to make the experience of our guests a little richer. Have a great holiday season and safe travels. More 

NYC
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 3, 2014

We booked the Holiday Inn for the second time(the first time was in January) while visiting our daughter and her husband. The front desk staff was businesslike. Check in was flawless. The room was clean, the bed comfortable and the television functioned well. Housekeeping was available and helpful. There was a small excercise room which we used several times without... More 

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear MPG47: Thank you for returning to the Holiday Inn Buffalo Downtown while visiting the Buffalo area. We will make sure your kind comments and remarks are posted for all departments so they know their efforts and hard work does make a difference in our guests’ experience. Buffalo has great history and there is always something to see or do... More 

Altamont, NY
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 17, 2014

I've stayed at nearby hotels on Delaware Ave here in the Allentown neighborhood, and have also right downtown/W.Chippewa area 3/4 miles away, though for the money and the overall experience, this is the place I should have stayed all along. I just stayed two nights on recent business travel and it was a very good experience. The hotel needs some... More 

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Paul B: We are so happy to see that you enjoyed your experience as our guest and plan to stay with us again on your next visit to Buffalo. Comments like these are motivational for the staff. It helps them to know their hard work can make a difference and is noticed. Thank you for taking time to post... More 

Olean, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 3, 2014

I recently stayed here with my son, prior to his surgery at Sister's Hospital. We both really enjoyed our stay here. The room was very neat and clean. The bar and grille was awesome. We had some late night wings while watching the world series game #7, the wings were great, the big selection of draft beer was good and... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear ellisomr: Thank you for taking time to post your comments on Tripadvisor. We hope your son’s surgery was a success and wish happiness for you and your family. We are pleased that your experience in Grille 620 was enjoyable. We hope to have you back as our guest soon. Safe travels and happy holidays. More 

New York City
Contributor
17 reviews 17 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 28, 2014

I spent one night at the hotel for business purposes. It is an older property and it shows it age. The room was adequate but not as clean as it could be. The housekeeping staff lacked attention to detail and it showed from the dirty bedside table, sticky desk, and thick dust on the side chair. If I was going... More 

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear 05 from NYC: Thank you for taking time to post your feedback and comments from your recent stay. We will make sure to focus the housekeeping staff on details and make the necessary improvements to the rooms’ experience. It is rewarding that you found the staff had a positive influence on your overall experience. We are proud to be... More 

Buffalo, New York
Contributor
20 reviews 20 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 26, 2014

My wife and I stayed overnight at this hotel on 10/11/14. We checked in late and left early the next day, so I admittedly don't have a lot to say about an admittedly 10-hour stay, but here goes: The front desk staff were friendly and professional, and the room was clean and comfortable. We were at a wedding at the... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear JandK_on_vacay: Thank you for your kind review on the staff at the Holiday Inn Buffalo Downtown. We are sorry that your visit was not long enough for you to enjoy more of what Buffalo has to offer. Stop by soon and hopefully you will be able to experience more of Buffalo. More 

Barrington, RI
Top Contributor
103 reviews 103 reviews
66 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 9, 2014

Good value compared to other downtown hotels and a good business stay. Free parking and rooms were spacious. Room could us a little updating and could have been a little cleaner but it was fine. Staff was friendly and the best news was it was three minutes from Anchor Bar, the birthplace of buffalo wings. You have to go there... More 

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Thomasfrank: Thank you for taking time to post your comments on Tripadvisor. We are pleased that you would stay with us again on your trips to Buffalo and look forward to having you back as our guest. Buffalo is all about the chicken wing and you can choose one of many restaurants including our own Grille 620 to enjoy... More 

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Additional Information about Holiday Inn Buffalo Downtown

Address: 620 Delaware Ave., Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Buffalo Downtown 3*
Number of rooms: 160
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Also Known As:
Holiday Inn Buffalo Downtown Hotel Buffalo
Buffalo Holiday Inn

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