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Holiday Inn Buffalo Downtown

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620 Delaware Ave., Buffalo, NY 14202
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Holiday Inn Buffalo Downtown
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Holiday Inn Buffalo Downtown
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244 reviews from our community

Traveler rating
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    101
    66
    23
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed just one night at this hotel. We were in town for a concert during a snow storm. The people working the front desk were very pleasant and helpful. We needed a cab for our ride to our concert that night. It wasn't that far, but a snow storm was in the area. They made reservations for us right... More 

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Toronto, Canada
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for one night this past weekend. We drove from Toronto, and finding the hotel was very easy...it is less then 10 minutes from the Peach Bridge. We arrived early, and our room was already which was fantastic. It is within walking distance to the theatre district. The rooms were a little dated but they were still nice.... More 

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hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Pixiie13: Thank you for your positive review from you recent stay at the Holiday inn Downtown. It is always a pleasure to have our friends down from Toronto stop in for a visit. We hope you have many opportunities to stay with us again this summer. Until your return, best wishes and safe travels. More 

Toronto, Canada
Top Contributor
107 reviews 107 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

wasn't horrible just outdated, convenience is nice walgreens beside you 24 hour shop not much else to say! Nothing special or anythign to write home about, I'm not sure I woudl be interested in returning however they do offer a shuttle to the airport and most hotels downtown don't.

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hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Luke242: Thank you for your feedback and comments. We will use them to help guide us in our efforts to make needed changes in order to improve our guests' experience. We hope you continue to choose the Holiday Inn brand for your travel needs. Best wishes and have a great summer. More 

Valley Stream, New York
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was clean, comfortable, and convenient. It would have been nice if breakfast was included but they did give coupons for the restaurant downstairs. I would recommend this for a short stay to visit the area colleges.

Was this review helpful? Yes 1
hibuffalodowntown, General Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Mel1073: Thank you for taking time to post your review and comments on TripAdvisor. It is good to know that you found our location convenient to the college visit. We hope you have the opportunity to visit us often. We are looking forward to a great summer in Buffalo. Come by during one of the local festivals or events... More 

The Hague, The Netherlands
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 8, 2015

I stayed at this hotel for more than a week and I have mixed feelings about the place. The restaurant downstairs is indeed a good place and exceeded my expectations. The rooms are spacious and the beds are nice and soft. The location is great, restaurants and a shop within walking distance. Yet during my stay I haven't had a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Foxtroit, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. It is nice to note that you have regarded our staff to be nice and your dining experience was up to your par. We always strive to provide great... More 

Waterville, New York
Contributor
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 31, 2015

Picked this hotel due to location near where I was working. Although the building is older, it was renovated a few years ago or so, and is decent but not great and not luxurious.. Room was relatively large and included a desk, couch, fridge, microwave. There are many restaurants within easy walking distance, and the hotel has a decent restaurant... More 

Was this review helpful? Yes 2
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Bill S: Thank you for posting your feedback on TripAdvisor. We are happy that you found your experience favorable and a good value. We are proud of our staff and it’s rewarding to know that they treated you well during your visit. Join us again soon on business or simply a night away. We hope to have you back... More 

Utica, NY
Top Contributor
334 reviews 334 reviews
45 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed January 29, 2015

Stayed at this hotel for work purposes, and had some down time during my stay as well. I have to say, the food onsite was very good, much better than I normally find in a hotel like this one. Location was decent as well, was able to do some walking around.

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hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Kristen033: Thank you for your comments. We will make sure the food & beverage department is aware of you positive experience. We hope you have the opportunity to visit us again and enjoy all that our area has to offer. Stay warm and safe travels. More 

Floral, ar
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 13, 2015 via mobile

This Holiday Inn is an older hotel that is not in horrible shape, but for basically the same price you can stay in the newer hotels just a few blocks down the road. The staff here in the Holiday Inn is EXCEPTIONAL and the restaurant is onsite is a great extra. REAL eggs and not egg patties are great, but... More 

Was this review helpful? Yes 1
hibuffalodowntown, General Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Wendy: Thank you for taking the time to post you feedback and comments on TripAdvisor. It is rewarding to know that you found the staff exceptional and how they made an impact during your visit. We have posted your comments in each department and in Grille 620 so the associates can see for themselves how their efforts can make... More 

Baltimore, MD
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 4, 2015

The hotel is a bit older but not too worn out yet. Parking was free. There are restaurants and bars nearby to walk to. Breakfast in the restaurant was good. The staff were friendly. They intervened promptly on a loud party that some rude guests started down the hall so I was grateful for their quick action.

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Zorro98: Thank you for taking time to let us know about your recent experience. Your comments are valuable tools that will help to guide us in our quest toward guest satisfaction. We are proud of our friendly staff and their quick response to the unruly guests. Have a great 2015 and please visit again soon. More 

Toronto, Canada
Top Contributor
92 reviews 92 reviews
61 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed December 14, 2014

I was attending a concert in Buffalo and stayed here for one night. When I reserved I was glad to read that there was free parking because I did not want to do any night driving and the location is perfect. There is a Walgreens next door, a Tim Hortons coffee shop down the street and the Theatre District was... More 

Was this review helpful? Yes 2
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear TorontoRobDT: Your kind remarks about the Holiday Inn Downtown are an early holiday gift to be shared with our entire staff. They will serve as a reminder that hard work and focus on hospitality will build a relationship with our guests so they return again and again. We hope you have many opportunities to visit us here in Buffalo.... More 

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