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Holiday Inn Buffalo Downtown

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620 Delaware Ave., Buffalo, NY 14202
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1 room 1 guest
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Holiday Inn Buffalo Downtown
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269 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Nice place to stay in downtown. There is a restaurant/bar at the hotel that has a good happy hour...I had the eggplant and cheese moon pie...it was wonderful...there are other restaurants in walking distance. We also had dinner at the Luxor Hotel which was all so very good...there is also a Walgreen next door if you need to pick up... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Martha M: Thank you for your wonderful review. It is positive feedback like this that keeps us motivated to do what we love to do, service our guests. We are happy to see that you were able to enjoy our restaurant and some other local favorites. We hope you found time to relax and visit the Falls while in... More 

Kalamazoo, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We visit Niagara falls and plan to stay one night so we use Priceline to find a hotel and luckily we had this hotel. You can tell how fancy this hotel is once you stand in front of the hotel looking at the 7 floors then you go inside the lobby and staff is very nice, in fact we reserve... More 

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Minneapolis, Minnesota
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is showing its age, worn carpet, scuffed walls, small elevators, but the room itself was ok, until the AC went out. Thankfully the window opened and since we were on the 6th floor we felt safe enough to open it and get some air circulation. The front desk did not acknowledge that it was not working or offer... More 

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear 0604Sherry: Thank you for taking time to post your feedback, however, we apologize for failing to provide a better experience. Your comments are a valuable tool for us and will help us target those areas where we need to improve and change. Our management team would be happy to discuss your concerns regarding the problems with the AC. Please... More 

Travelers are raving about these Buffalo hotels

Dover, NH
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

So, this was our first trip to Buffalo, and while we were not expecting to stay at a 5-star Grand Hotel, we were expecting a little more with Hospitality and general room happiness. As we were part of a group of swimmers who were in town to compete that weekend, we knew we needed a place for the swimmers to... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Scott: Thank you for taking the time to share your feedback from our recent visit to the Holiday Inn Downtown. While we are happy to know that you would consider returning for an overnight stay, we are disappointed to see that we failed to provide the outstanding, memorable experience you should expect. Your comments are helpful to us and... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Staying in Buffalo to visit Niagara Falls and chose the Holiday Inn downtown. Nice location, especially if you are into the trendy (I am not) but the hotel was average at best. The room I was in (two queen beds) was very small, with a very small bathroom that, while I would not describe it as dirty, I also wouldn't... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear John D: Thank you for your review, however, we are saddened to know that your experience was disappointing. While we are not a new property, you should be able to expect cleanliness and comfort. Your comments are important for us and help us identify where we failed you, our guest. We extend our sincere apologies for not providing you... More 

Athens
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's an old hotel but rather well preserved. The location is great close to Buffalo's downtown with easy access. Our room was nice and very bright thanks to large windows with a spacious bathroom. The stuff was amazing. Check in and check out was very efficient and easy. There is free parking lot and WiFi was great much faster than... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Rstoned: Thank you for your kind and positive review. it is rewarding to know that you enjoyed your time here as our guest. We hope to have you back soon to experience all that Buffalo has to offer. Enjoy the rest of the summer and travel safely back to the Holiday Inn Downtown. Best wishes. More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Check in was very easy. The staff were friendly and made my stressful day less so. My room was clean and nice. It was more updated than I expected. The bed was nice and comfortable, firm which was nice. The pillows were clean and fluffy. My room had a fridge and microwave and the bath products are all Bath and... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Tay and Laura: Thank you for you kind and upbeat comments about your recent stay. Feedback like this is motivational and encouraging to our staff. It helps for them to know that their hard work makes a difference and is noticed by our guests. We are tickled that you enjoyed your experience and look forward to your return. Have... More 

Hamden, Connecticut
Level Contributor
56 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 27, 2015

Recently stayed one night during our road trip to Niagara Falls. Location is great, close to everything and has a Walgreens attached to the parking lot. Hotel itself is older and it shows in rooms, hallway and elevators. Rooms has slight of a moldy smell, and air conditioner didn't worked that well. All staff members treated us well and we... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Jack: Thank you for your feedback and comments. They are valuable tools for us and will help guide us as we make changes and improvements. It's been a hot summer and our HVAC is working hard to keep up but we will double check to make sure everything is operational. Buffalo too hot, who would have thought? We look... More 

Bismarck, North Dakota
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 16, 2015

Enjoyed my stay here, a quiet property, not far from Allentown and also walking distance to Pearl Street if you want to hit the town. The hotel itself is a bit older, but the room was clean and the bed was comfortable, the staff treated us well despite being very busy last weekend. We arrived by ourselves, our luggage took... More 

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear SteveDoha: Thank you for your comments. It is nice to see that you have the opportunity to enjoy some of what Buffalo has to offer. We are pleased to know that you found the bed comfortable and that our staff treated you well. We continue to make changes and improvements to our hotel and hope you give us the... More 

Hamburg, New York
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 15, 2015

Decent hotel in the heart of the city - very nice to be close to many things. Not extremely updated, but enough. Fairly clean and nice amenities. We were a large group with a lot of teenagers and the hotel did well handling the business and noise levels. The pool was very nice for them to use, and they provided... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear themrscallie: Thank you for your review regarding your stay earlier this week. Your group of students and volunteers were a pleasure to have. They behaved and were respectful the entire time they were here. Please accept our sincere apologies for any rude or negative comment you heard from our staff. It was inappropriate and cannot be tolerated in the... More 

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