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Holiday Inn Buffalo Downtown

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620 Delaware Ave., Buffalo, NY 14202
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Holiday Inn Buffalo Downtown
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258 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Atlanta
Top Contributor
54 reviews 54 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

If you have one night in Buffalo and and don't mind an older property that is a little rough around the edges is is the place. The location is great we walked to The Anchor Bar and a few other places. Parking is easy and free. The hotel is older, this is mostly a noticed in the common areas. The... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Hardendoff: Thank you for your feedback. We appreciate you taking the time to let us know what we did successfully and where we can improve. This information is a valuable tool for us and will help us target areas in need of attention. Have a great summer and travel safe. More 

connecticut, US
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Old hotel in a nice location. Was apprehensive about room cleanliness from trip adviser, but it was pretty clean. Proximity to restaurants, Wallgreens and free parking were nice perks. Would happy to stay there again. The onsight restaurant Bin620 is reasonably priced, but had average food.

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear ConnecticutPalacefan Thank you for your comments. We are pleased that your experience was good but we will work hard to get the "wow" factor for you next visit. We are always looking for ways to improve and change. Your feedback is a valuable tool that will guide us in the right directions. Have a wonderful summer and safe travels... More 

Bengaluru (Bangalore), India
Top Contributor
64 reviews 64 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Its a very nice hotel with good staff and services. it is also one of the best hotels in Buffalo and very near ti Niagara falls too. I have decided that the next time i go there, i am definitely gonna stay in this hotel.

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Kumaravitandon1: Thank you for your kind comments about the Holiday Inn Buffalo Downtown. We are happy to know that you will return again the next time you are in our area. We hope your travels provide you with memories that last a lifetime. Have a great summer and visit again soon. More 

DC
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Holiday Inn in Downtown Buffalo for 2 nights. My overall conclusion was that this hotel in need of being renovated, and might not be the place for travelers who prefer a mid-range hotel with a touch of luxury, or luxury in general. THE GOOD 1. Customer Service: All the employees I dealt with were friendly and... More 

Was this review helpful? Yes 2
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Plaplayplait: Thank you for your feedback regarding the Holiday Inn Downtown. We are proud of our associates and happy to know that you found them friendly and polite. We have used your comments as an important tool for all departments so they can be aware of where we fell short of your expectations. You should be able to expect... More 

Warren, Ohio
Contributor
19 reviews 19 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The stay at the Holiday Inn Buffalo Downtown was overall a good experience. The staff was courteous at the front desk and we saw a couple housekeeping people that were nice as well. The room was a little older but very clean and the bed was comfortable. The bathroom was extremely small but clean. The only issue was that when... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Ted L: Thank you for posting your comments on TripAdvisor. We will work hard to get those perfect scores and hope you come back soon to give us that opportunity. As an IHG Rewards member, your loyalty to our brand is appreciated. Have a great summer and please visit us again soon. More 

Taguig City, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed here with my wife and son last month. Rooms are clean and nice. Our room had a view of the city, which was great! Walgreens is beside it which was easy if you need to buy somethin. It is a short walk/ drive from most restaurants. Their breakfast is ample-sized and offers free meal to kids. The front desk... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear kalbing: It's a long way from the Philippines but hopefully close enough that you can be our guest often. Your comments are helpful and we appreciate all the nice things you had to say. We will make sure the staff is aware of your review and use them to better ourselves. Have a wonderful summer and visit again soon. More 

Toronto, Canada
Top Contributor
125 reviews 125 reviews
84 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I spent part of a long weekend in Buffalo here. Well located on a beautiful street, easy walking distance to Allentown, the theatre district and to Lafayette Square and the old city hall. The hotel does look a bit dated and tired, however the front desk were very courteous and helpful, the room was perfectly adequate, with a small fridge... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear GWMtravels: Thank you for your comments and feedback. These are valuable tools for us and will help guide us in our efforts to make improvements that make an impact on the guest experience. We are happy and proud that the staff made a good impression and that you got a good night's sleep while you were our guest. Please... More 

Buffalo, NY
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 19, 2015

Group of friends stayed in the city over night, three rooms (include an accessible room). Used the shuttle service - drivers were great and accommodating. Breakfast in the restaurant the next morning, was fast and fine. Front desk was helpful and not overpowering with suggestions - just right :-)

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear glassgardener: Thank you for taking time to post your comments about the Holiday Inn Downtown. We are happy to see that you found the shuttle drivers, restaurant and front desk staff helpful and accommodating. We hope to have you back soon as our guest and will try extra hard to get that perfect score. Have a great summer More 

Akron, OH
Contributor
14 reviews 14 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 19, 2015

Free onsite parking and good location near downtown and Allentown restaurants are the strengths of this property. It is an older hotel, and a bit shabby. The rooms and bathrooms are small, and not particularly well appointed. The pool looked shockingly green and was empty the entire weekend I stayed. A free breakfast would be a nice addition to this... More 

Was this review helpful? Yes 1
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear photobyjab: Thank you for taking time out of your busy schedule to give us feedback on your recent visit. We apologize that the pool was not yet open for the season and did not look it's best The scheduled opening date for the outdoor pool is Memorial day to Labor day. We had just removed the cover and were... More 

Toledo, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 19, 2015

We stayed here on the first night of our honeymoon (passing through to vermont). We arrived at about noon (check in at 3) and even though our room wasnt ready yet the front desk was very courteous and offered to hold out bags as we went to lunch. As we went to our car the front staff came jogging out... More 

Was this review helpful? Yes
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review

Dear Aferguson1023: Congratulations on your recent nuptials and thank you for your wonderful review of the Holiday Inn Buffalo Downtown. We are thrilled to see you enjoyed your time as our guest and are proud that we were able to start your honeymoon off on a good note. We hope you have many opportunities to visit us again and look... More 

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