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BEST WESTERN On The Avenue

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510 Delaware Avenue, Buffalo, NY 14202
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BEST WESTERN On The Avenue
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BEST WESTERN On The Avenue
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217 reviews from our community

Traveler rating
    82
    74
    35
    8
    18
See reviews for
66
51
12
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (66)
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Queensbury, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Staff has extremely great customer service skills. Whatever you need - they are willing to help you. Location is near many, many fabulous restaurants. Walking distance to them so no need to even drive. Close to colleges and near all major highway connections. The breakfast is a bonus! My room was really clean. Housekeeping and front desk staff go above... More 

Review collected in partnership with Best Western

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Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The desk staff were so friendly and efficient. They went above and beyond in terms of customer service (even offering to store our perishables in the staff fridge since our room did not have a fridge). The room was comfortable and quiet and the breakfast was huge-especially for a typical free continental hotel breakfast. The location is convenient to food,... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Old food in refrigerator. Bed messy with wrinkled sheets and an old tissue between. Sheets had not been changed nor room cleaned properly. Management moved us to a new room but offerred no refund. Checkout poorly handled. If it had not been at such a late hour we would have found a different hotel. Very negative experience.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Penn Yan, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Every time I stay at the Best Western on the Avenue in Buffalo, I get the same level of efficient but warm and friendly service. In fact, I have never experienced such helpful and accommodating staff members. In addition, the rooms are always clean and comfortable. I wouldn't stay anywhere else when I am in Buffalo!

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We checked in at 415am Saturday morning. The front desk was nice and friendly. Gave us a room for Saturday to sunday. We get in the room and there's a old musty smell in it. The carpet was filthy. We checked out Sunday morning. Get home all the way back to Chicago and I check my account. They charged me... More 

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Amherst
1 review
4 of 5 stars Reviewed 4 weeks ago

My fiancee and I stayed here for a night, to get away. We stayed in the king size room with the jacuzzi. We absolutely LOVED the jacuzzi and slept wonderfully in the bed. Also liked the fact that you needed a guest key to use the elevator. Felt very safe. Would recommend!

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Buffalo, United States
1 review
5 of 5 stars Reviewed March 15, 2015

Very efficient and pleasant service, nice traditional décor, ample FREE parking, proximity to many downtown events and restaurants and great elevator ride!! You want more characters? How bout the "singing bird"!!

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bestwest510, Public Relations Manager at BEST WESTERN On The Avenue, responded to this review

Dear Guest, We appreciate you taking the time to inform us about your stay here! We’re so happy to hear that you enjoyed yourself, the area, and of course, Simba, our singing bird! We too love our area and the fact that parking is FREE! Thank you for your business and we hope to see you again.. Simba too! More 

Buffalo, NY, United States
1 review
5 of 5 stars Reviewed March 15, 2015

Would highly recommend. They made you feel right at home. Always around if you needed. Was allowed to bring our Great Dane and he also was welcomed. Will go back if and when we return to Buffalo. Easy access to a lot of interesting sites to see.

Review collected in partnership with Best Western

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potsdam, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 8, 2015

In town for a garth brooks concert.Had a great stay at the best western on the avenue.Personnel were very friendly and helpful.They explained how and where to catch the train into first Niagara center for concert which made it so much easier than driving there and dealing with the parking and traffic.Room was clean and bed was comfortable,no complaints with... More 

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Olean, New York
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 7, 2015

I just stayed at this hotel for a 2 day business training. I'm giving the hotel a 3 rating only because of the exceptionally friendly front desk staff and housekeeping. They remembered to ask how my "training" was going a day after check in. Friendly. But the room, oh dear. Very dated. Like stepping into the 1980's. The furniture was... More 

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bestwest510, Public Relations Manager at BEST WESTERN On The Avenue, responded to this review

Dear Guest, Thank you so much for all the wonderful compliments regarding our staff! Your kind words are truly appreciated as well as your honesty concerning your thoughts about the hotel. We actually are currently remodeling and have been for quite some time now! Unfortunately, we can’t do every room at once. We would love it if you came back... More 

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