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Hampton Inn & Suites Buffalo Downtown

Certificate of Excellence
3.0 of 5
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220 Delaware Ave, Buffalo, NY 14202
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2X Points in Downtown!
Hampton Inn & Suites Buffalo Downtown
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Ranked #1 of 21 Hotels in Buffalo
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
Stjohns42 Thousand Oaks, California
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726 reviews from our community

Traveler rating
    494
    184
    35
    5
    8
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198
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Thousand Oaks, California
1 review
3 of 5 stars Reviewed 2 days ago NEW

I found this hotel to be fair in cleanliness, and accommodations, but lacking in hospitality and service. Great location in concern to Buffalo's nightlife district. My stay was enjoyable, overall, but I would not recommend this hotel to others looking to stay in the downtown Buffalo area.

Review collected in partnership with Hampton

Was this review helpful? Yes
TimothyStone, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review

Stjohns42 Thank you for taking the time to share your experience of your recent stay with us. I was concerned to read that we did not provide the level of service that you were expecting. I would like to discuss this with you further so to identify where we fell short and what we can improve upon. We take our... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Hotel was beautiful and well kept. Staff was friendly, welcoming and accommodating in every way. Restaurants and cocktail lounges were excellent. When I return to downtown Buffalo, the Hampton Inn & Suites will be my first choice.

Was this review helpful? Yes
TimothyStone, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review

Thank you Atesher for taking the time to share your recent experience at the Hampton Inn. I always love reading guests comments and knowing that we have made your experience in Buffalo the best that it can be. Your comment of returning to us next time you visit is the nicest form of flattery for us. We strive every day... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

very well kept and clean. Downtown location around nice restaurants and bars. Very nice staff as well helpful with accommodations and room service. We had a room with a jacuzzi and a city view. Close to highways

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TimothyStone, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review

Thank you Anastasia S for the lovely review of your recent stay with us. Our rooms are very nice with many different types to suit every traveler, from suites and rooms with Jacuzzis to our standard rooms they are all very comfortable, clean, and quiet. It was great to hear that your interactions with the staff were helpful and friendly.... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We come to Buffalo every year for shopping and fun. This year in particular was made special by the great service from the staff at the Hampton. The rooms were clean and refreshing, staff ensured they were kept tidy, gave us extra towels, tooth brushes without any hassle. They went out of there way to ensure we felt at home.... More 

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TimothyStone, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review

Thank you Amar S for choosing to stay with us for your shopping trip this year. I cant thank you enough for recognizing the staff for all their hard work that they each put forth every day to make just average days spectacular. We take every opportunity we can to take the guest experience to the next level. We are... More 

Toronto, Ontario, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is wonderful. The staff goes beyond than expected for their customer service to their guests. They are super nice. The rooms are super updated with an outstanding interior design. Breakfast offers a wide selections of food items. The pool and hot tub was amazing. I will definitely come back at this hotel.

Was this review helpful? Yes
TimothyStone, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review

Thank you Anas H for the wonderful review of your recent stay with us. I was excited to read that you found the staff here going beyond for you during your stay. We take customer service very seriously and try to rise it to an art form. It sounds like you took full advantage of our amenities from breakfast to... More 

Rochester, New York
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I spent a week in Buffalo this May and I loved everything about this hotel. I loved the location, I loved that you can park there and come and go as you please for no extra charge, I loved the complimentary breakfast daily with the complimentary newspapers and the staff was very helpful, friendly and kind. I will definitely stay... More 

Was this review helpful? Yes
TimothyStone, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review

XenaWarrior99, thank you for taking the time to review your recent stay with us. I am thrilled to hear that you loved everything about the hotel and our amenities, from the free parking to breakfast we have everything a traveler would want. We love taking the opportunities to upgrade our most loyal Hilton Honor members, our suites are fantastic perk... More 

Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a fantastic hotel. The location is great...ideally situated in downtown Buffalo. I really like the library room inside the hotel and the second floor lounge by the breakfast area. There are several restaurants directly connected to the hotel, which is very convenient.

Was this review helpful? Yes 1
TimothyStone, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review

Thank you Rliketravel for the lovely review of your recent stay with us. I am glad that you found the library area in the lobby as well as the 2nd floor lounge area relaxing and comfortable. Thank you again for choosing to stay with us and I hope to see you again during your next visit to Buffalo. More 

Cambridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here one night and I wish we could have stayed longer. The room was lovely and had it's own whirlpool bath. There is a good choice of food at breakfast, a lot better than some other places I've stayed at. Staff very friendly and helpful, providing maps of the city and recommending restaurants etc.

Was this review helpful? Yes 1
TimothyStone, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review

Thank you Am7000 for the wonderful review. We work tirelessly every day to maintain our number 1 status. Everything from the staff to our great amenities are all tailored to our guests needs. Thank you again for choosing to stay with us during your time in Buffalo and if you ever find yourself in Buffalo again I look forward to... More 

Albany, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great hotel located in the heart of downtown Buffalo. Walking distance from several restaurants and Chippewa St. nightlife. Stayed in room 530 - with King Bed and Whirlpool tub. Room was great - very clean, comfortable bed and the whirlpool is huge and a great way to unwind at end of day. View of downtown Buffalo. Staff was very professional... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
TimothyStone, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review

Thank you nitescotsman1for the wonderful review. We take an immense amount of pride in being the number one hotel on Trip Advisor for Buffalo. We work tirelessly to remain the top choice of travelers to the area. Our amenities are all tailored to the needs of travelers of all types from our guest rooms to the free breakfast, parking and... More 

Charlotte, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Had to reserve a room for my niece at the last minute and as a Hilton Honor member I was OVERLY SURPRISED AND DELIGHTED at the rooms here. Very clean and modern. Hotel parking lot is private and gated so you have to have room key access to get in. Free Breakfast makes it even better! Would always stay here... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
TimothyStone, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review

l would like to thank you Sheila L for taking the time to share your recent stay with us. I was thrilled to read that the unexpected delight of the hotel, free parking and breakfast left such an impression on you. We take great amounts of pride in what we do every day and reading that we were able to... More 

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