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Hilton Garden Inn Flagstaff

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GreenLeadersSilver level
3.0 of 5
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350 West Forest Meadows Street, Flagstaff, AZ 86001
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1 room 1 guest
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Hilton Garden Inn Flagstaff
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741 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had an excellent stay at this hotel. The rooms aren't anything spectacular, but they're clean and worked well for our purposes. The breakfast was amazing, though! Tons of hot and cold choices, and it all tasted great.

Was this review helpful? Yes
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review

Dear Contributor: Thank you for the excellent review! We are truly happy to hear you enjoyed your stay with us. We look forward to welcoming you back next time your in the area. Toby Gladden General Manager Hilton Garden Inn-Flagstaff More 

2 of 5 stars Reviewed 3 days ago NEW

I feel bad for leaving a 2 star review bc everyone was so nice. Excellent staff and everything was clean. The small refrigerator was out when we got there but they replaced it quickly. It's unfortunate but the beds are so, so awful. They have a supposed air system that can make the beds softer or harder. We followed the... More 

Was this review helpful? Yes
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review

Dear Contributor: We are sorry we were unable to provide you with the quality of sleep you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again. Thank... More 

So Cal
Level Contributor
91 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have been pretty brutal on my recent reviews of stays at Hilton properties, usually because of poor service, room issues, staff, and general poor attitudes. However, the Hilton Garden Inn Flagstaff sets the standard for what you want in a hotel and staff. The staff was friendly, informative, and most importantly happy to assist you. Bryan, the manager, always... More 

Was this review helpful? Yes
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review

Dear Contributor: Thanks for taking the time to comment on your recent stay. We truly appreciate all your kind words as well as your business and look forward to seeing you back next time your in town. Toby Gladden General Manager Hilton Garden Inn-Flagstaff More 

El Paso, Texas
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We've stayed here a few times and the experience has been consistent. The rooms are always clean with plenty of provided soap, shampoo, towels, etc. WiFi in rooms (free with AmEx Gold card). The front desk personnel are always going out of their way to make sure things are not only right but "better than right". The breakfasts (free if... More 

Was this review helpful? Yes
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review

Dear Contributor: Thank you for the excellent review! We truly appreciate your feedback as well as your loyalty. We look forward to welcoming you back next time your in town. Toby Gladden General Manager Hilton Garden Inn-Flagstaff More 

Cave Creek, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My daughter and I really enjoyed our stay at Hilton Garden Inn in Flagstaff this past weekend. The hotel staff was extremely friendly and helpful. The property is well maintained and clean. Good breakfast and bar selection. The location is very easy to get to from I-17.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review

Dear Contributor: Thank you for taking the time to comment on your recent stay with us in Flagstaff. We truly appreciate all your kind words about our hotel and staff. We look forward to seeing you back next time your in town. Toby Gladden General Manager Hilton Garden Inn-Flagstaff More 

Retford
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great place to stay for either business or pleasure. It is a functional hotel with a small indoor pool and no proper bar but it makes up for any deficiencies by the warmth and brightness of the decor and the fabulous customer service. There is an excellent breakfast service and complimentary tea and coffee. The hotel is... More 

Was this review helpful? Yes
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review

Dear Contributor: Thank you for the excellent review. We truly appreciate all your kind words as well as your business. I'm sorry you missed our Beer & Wine bar. Its located across from the front desk, behind the fireplace. Give it a shot next time your in town I think you'll be pleasantly surprised. Toby Gladden General Manager Hilton Garden... More 

Scottsdale, AZ, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have stayed in Flagstaff many times and only recently discovered this excellent facility. It is beautifully maintained and located near NAU. This is a railroad town, so finding quiet accommodations is a challenge. No railroad noise, no noise from other rooms. It's a winner !!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review

Dear Contributor: Thanks for the excellent review! We truly appreciate all your kind words as well as your business. We look forward to welcoming you back next time your in town. Toby Gladden General Manager Hilton Garden Inn Flagstaff More 

D/FW Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't pay for the breakfast. Go to Coco's instead. Late arrival and had my reservation ready to go. Parking was adequate but as a late arrival I had to park behind the building. All good except breakfast eggs and fruit were awful.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review

Dear Contributor: Thank you for taking the time to comment on your recent stay. We truly appreciate all your feedback as it helps us continually improve what were doing. I'm sorry to hear you did not enjoy our breakfast offering. I will pass on your comments to our Food and Beverage team so that other will not be disappointed as... More 

New Jersey
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the DoubleTree last November. It was fine, however the Hilton Garden Inn is either newer or has been refurbished. The rooms were clean, and spacious. The lobby is airy, clean and the staff are very friendly. Also, there's a buffet breakfast in the lobby every A.M.

Was this review helpful? Yes 1
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review

Dear Contributor: Thank you for the excellent review! We truly appreciate all your kind words as well as your business. We look forward to seeing you next time your in town. Toby Gladden General Manager Hilton Garden Inn-Flagstaff More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There are so many hotels to choose from in Flagstaff, AZ. The Hilton Garden Inn is located minutes from downtown and to NAU. Friendly staff, clean hotel. Restaurants nearby. Great place to stay. Next time we are in Flagstaff, the Hilton Garden Inn is where we will stay!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review

Dear Contributor: Thanks for the excellent review! We truly appreciate it! We look forward to welcoming you back next time your in town. Toby Gladden General Manager Hilton Garden Inn-Flagstaff More 

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