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Country Inn & Suites By Carlson, Flagstaff

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3501 E Lockett Rd, Flagstaff, AZ 86004 (Formerly Hampton Inn Flagstaff)
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Country Inn & Suites By Carlson, Flagstaff
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Country Inn & Suites By Carlson, Flagstaff
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434 Reviews from our TripAdvisor Community

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Traveler rating
    185
    130
    77
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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    (105)
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There are newer reviews for Country Inn & Suites By Carlson, Flagstaff
See the most recent reviews
Scottsdale, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 11, 2014

Excellent stay - hotel met all expectations. Nice touch to put a light on for my arrival and call attention to amenities by leaving a cozy set-up on the foot of the bed. Clean, quiet and the staff were courteous and efficient. Highly recommend this facility.

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Valued Guest, On behalf of the Hampton Team, I'd like to thank you for sharing your recent experience on TripAdvisor. I am glad you had an excellent stay and found our staff to be courteous and efficient. Whenever you stop in Northern Arizona, we would love to have you. Kindest regards, Jonathan Harris More 

1 review
5 of 5 stars Reviewed September 11, 2014

Finding a quality hotel with very helpful staff is difficult, especially with expectations as high as ours. When my partner and I both got sick, we extended our stay from 1 night to 4 before making our trip back to New York City. The hotel staff were all fantastic and made us feel very comfortable, especially Racheal and Jonathan. Every... More 

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Zachary, Thank you for the fantastic review! My team and I work hard to offer our guests memorable outstanding service. We look forward to seeing you next time you are in the area. Kindest regards, Jonathan Harris More 

taunton
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 3, 2014

We love Hampton inns when we travel. This one did not disappoint. We did not have reservations and we were not familiar with the area. Racheal was working at the desk and helped us check in and gave us directions to a wonderful restaurant. She was friendly and extremely helpful with all our questions and needs. Our room was clean... More 

Was this review helpful? Yes 2
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Guest, We agree, Racheal truly is a great asset to our property. She was delighted you had a pleasant experience at our hotel and took the time to share your review with us. Please visit us next time you are in Flagstaff. We love having you here. Kindest regards, Jonathan Harris More 

Las Vegas, United States
1 review
5 of 5 stars Reviewed August 26, 2014

The hotel was clean and well maintained, Outstanding customer service. The staff was helpful with directions and friendly. It is close to the unique downtown, shops and restaurants. Friendly fast check-in and check-out and easy parking. I will definitely be back.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Valued Guest, Thank you for the great review! My team and I are happy to provide every guest with outstanding customer service. We look forward to serving you again. Kindest regards, Jonathan Harris More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed August 20, 2014

I was very happy with the hotel and staff. Great free breakfast and breakfast staff, especially Theresa. The desk staff was great also, helpful and very friendly. Free newspaper and good location. Easy parking. The room was cared for nicely too.

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Guest, My team and I are happy you experienced a pleasant time at our hotel. I will make sure Theresa is recognized for her hard work and dedication. Please visit us soon; we love having you here. Kindest regards, Jonathan Harris More 

colorado springs, United States
1 review
5 of 5 stars Reviewed August 17, 2014

Room was clean, it had a little kitchenette. Bed was comfortable. Bath was clean. Great staff and location. Staff was familiar with restaurants and surrounding area. The staff gave great directions. The staff was also prepared with incidentals that we forgot to pack.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Robert, Thank you for the positive feedback! We love hearing that the staff was prepared to accommodate your needs. Happy guests make a happy hotel. Please visit us next time you are in the area. Kindest regards, Jonathan Harris More 

San Luis Obispo, CA
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed August 13, 2014

Family visits in the west seem to frequently take us through Arizona, and Flagstaff is about a day's drive, so we have stayed at several locations in Flagstaff with decent freeway access. I have a 'favorite' hotel there but it was booked up. The Hampton Inn is a reasonable choice. The room & amenities were fine (the refrigerator chilled down... More 

Was this review helpful? Yes 2
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Guest, Thank you for sharing your review with us. It is unfortunate that our rooms did not exceed your expectations. Your feedback will help my team and I improve the quality of our rooms and amenities. If you are ever in the area, we would love to serve you again. Kindest regards, Jonathan Harris More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 11, 2014

Stayed at this Hampton because of central location and have always liked others I've stayed at. Staff was super friendly and helpful through the whole stay. The room felt cramped with the furniture it had and the bed was horribly uncomfortable.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review. I am sorry you found our Hampton standard beds to be uncomfortable. We appreciate your feedback and will take your comments into consideration. Again, thank you. Kindest regards, Jonathan Harris More 

San Diego, California
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed August 8, 2014

Driving back to San Diego from Denver (after a long detour through the Navajo nation) and this hotel was conveniently located in east Flagstaff. While on a road break, I remembered "Flagstaff = choking summer Grand Canyon crowds", so I reserved the room ahead of time. Bit more expensive than I usually want to spend when I'm traveling solo, and... More 

Was this review helpful? Yes 2
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Valued Guest, On behalf of the Hampton Inn family, I'd like to thank you for your honest feedback. My team works hard to provide our guests a stress-free experience. I am happy you found our hotel convenient. When ever you are in the Flagstaff area again, we'd love to have you. Kindest regards, Jonathan Harris More 

Springfield, Illinois
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed August 7, 2014

After a long day of driving from Las Vegas, visiting the Grand Canyon and out-running a major thunderstorm, we arrived at this property quite late. The lady at the counter was very nice, didn't seem like she would go too far out of her way to help but was pleasant none-the less. The beds were comfy and starting to wind... More 

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Howard, Thank you for sharing your recent experience on TripAdvisor. I am glad we made your travels comfortable. It's unfortunate that you found our customer service to be average, because customer service is what we pride ourselves in. Again, thank you for bringing this to my attention. I will discuss your review with my team to insure that every... More 

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