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Country Inn & Suites By Carlson, Flagstaff

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3501 E Lockett Rd, Flagstaff, AZ 86004 (Formerly Hampton Inn Flagstaff)
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1 room 1 guest
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Country Inn & Suites By Carlson, Flagstaff
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442 Reviews from our TripAdvisor Community

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Traveler rating
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    135
    77
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Country Inn & Suites By Carlson, Flagstaff
See the most recent reviews
1 review
3 of 5 stars Reviewed September 26, 2014

A tinge of a poor smell in my room made me open the window for fresh air. I had high hopes for a good night's sleep and had no idea how close the trains pass by in parts of Flagstaff! They are NOISY. I wasn't expecting a train to pass by in the middle of the night and startle me... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Guest, Thank you for your honest review. Please accept my sincerest apologies in regards to your recent stay at our property. We attempt to accommodate our guests to the best of our abilities, and It's disappointing that we fell short. We would love the opportunity to show you what Hamptonality is all about! Please visit us soon. Kindest regards,... More 

1 review
5 of 5 stars Reviewed September 23, 2014

This hotel was exceptional in customer service and was very clean and extremely comfortable. The staff was very helpful and the breakfast hot and had a nice variety. The rooms were very clean and quiet.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Guest, My team and I appreciate your positive feedback. We work hard to offer you a stress-free experience. We hope your travels bring you back to this area. We love having you here. Kindest regards, Jonathan Harris More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed September 22, 2014

From the check in with Mellowdi - to check out was amazing. The staff here makes you feel like you really are important to them. I'm sorry to not remember all the names but everyone we dealt with worked above and beyond to accommodate my requests. Aside for generally all around excellent customer service I may ad we were there... More 

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Kelli, Thank you so much for the excellent review! We love hearing about how our team members made your stay that much more pleasant. Mellowdi is an amazing individual, I'll be sure to pass on your positive feedback. Again, thank you. We love having you here. Kindest regards, Jonathan Harris More 

Preston, United Kingdom
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 21, 2014

Note that there are two Hampton Inns (one with Suites. so pick the one for you!). Neither are really walking distance from the old town centre and both are fairly busy. This one was very quiet and the staff working both the rooms and the breakfast area were great. Very clean and typical decor but not really walking distance from... More 

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Valued Guest, My team and I greatly appreciate your review. I am glad that our hotel was convenient to your needs. If you are ever in Flagstaff, we would love to have you. Kindest regards, Jonathan Harris More 

Show Low, Arizona
1 review
5 of 5 stars Reviewed September 17, 2014

I must compliment Housekeeping Manager Shirllyn, and Housekeepers Eva and Brandon. We came to Flagstaff from Show Low because my husband needed outpatient kidney surgery. Shirllyn helped me from the start by straightening out a room key mixup. She was so friendly I felt comfortable talking to her many times after that, and she was so concerned about my husband... More 

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Guest, Thank you for the great review. At the Hampton Inn Flagstaff, we appreciate the individuality each one of our staff members brings to the hotel, it's what makes our property unique. I am truly lucky to have such a wonderful and caring staff. Shirllyn, Eva , and Brandon were thrilled to hear your review. Please visit us soon.... More 

Durango, Colorado
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 16, 2014 via mobile

Nice, crisply clean room. Easy to find the hotel, good location. All the staff was wonderful, especially Eva, the breakfast attendant. She was working her buns off keeping everything full and fresh at their wonderful breakfast. Great attitude and very helpful. We will be staying there again on our way home. Looking forward to it!

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Guest, My team and I appreciate your positive feedback. Eva is a great assist to our Hampton team and always delivers wonderful work ethic. I will make sure she is recognized for her everyday dedication and hard work. Again, thank you for sharing your experience with us. We look forward to seeing you soon. Kindest regards, Jonathan Harris More 

Denver, Colorado
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 16, 2014

Short and sweet - Hampton Inn never lets me down. Comfortable beds, courteous staff, modern and clean rooms. Yet another perfect stay at Hampton Inn. Love the accessible phone and computer charging outlets and updated bathrooms. And the breakfast is always good enough for me as well.

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Valued Guest, Thank you for sharing your review with us on TripAdvisor. My team and I are very happy to have made your travels in Flagstaff enjoyable. Please visit us soon. We love having you here. Kindest regards, Jonathan Harris More 

Houston
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed September 15, 2014

In comparison to other Hampton's that we have stayed in, this hotel rating is definitely not "Very Good', and it is definitely not "Poor". Based on the hotel's cleanliness, friendly/professional staff, property appearance, amenities, breakfast, and price, my final rating for this hotel is an "Average". Pros: The staff was friendly and professional (thanks for the restaurant recommendation). The room... More 

Was this review helpful? Yes 1
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Valued Guest, Thank you for your honest review. I am glad you enjoyed our on the house hot breakfast. Our room decor is supposed to give a Flagstaff ambiance; I apologize it felt out-dated. Due to Flagstaff being the world's first international dark sky city, we as a community follow city ordinance to preserve the nighttime environment. Again, thank... More 

Scottsdale, Arizona
2 reviews
5 of 5 stars Reviewed September 11, 2014

Excellent stay - hotel met all expectations. Nice touch to put a light on for my arrival and call attention to amenities by leaving a cozy set-up on the foot of the bed. Clean, quiet and the staff were courteous and efficient. Highly recommend this facility.

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Dear Valued Guest, On behalf of the Hampton Team, I'd like to thank you for sharing your recent experience on TripAdvisor. I am glad you had an excellent stay and found our staff to be courteous and efficient. Whenever you stop in Northern Arizona, we would love to have you. Kindest regards, Jonathan Harris More 

1 review
5 of 5 stars Reviewed September 11, 2014

Finding a quality hotel with very helpful staff is difficult, especially with expectations as high as ours. When my partner and I both got sick, we extended our stay from 1 night to 4 before making our trip back to New York City. The hotel staff were all fantastic and made us feel very comfortable, especially Racheal and Jonathan. Every... More 

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Zachary, Thank you for the fantastic review! My team and I work hard to offer our guests memorable outstanding service. We look forward to seeing you next time you are in the area. Kindest regards, Jonathan Harris More 

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