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Country Inn & Suites By Carlson, Flagstaff

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3501 E Lockett Rd, Flagstaff, AZ 86004 (Formerly Hampton Inn Flagstaff)
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Country Inn & Suites By Carlson, Flagstaff
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Country Inn & Suites By Carlson, Flagstaff
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436 Reviews from our TripAdvisor Community

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Traveler rating
    186
    131
    77
    30
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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  • All months
    (436)
  • Mar-May only
    (105)
  • Jun-Aug only
    (132)
  • Sep-Nov only
    (108)
  • Dec-Feb only
    (91)
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There are newer reviews for Country Inn & Suites By Carlson, Flagstaff
See the most recent reviews
Riverside, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel once before, when it was under the Hampton name, it was fine then, it was decent and clean. We recently stayed here 6-25 through 6-28-15. We got to our room and found that there was black mold in the bathroom where the wall meets the ceiling, in numerous spots. The window screen in the main... More 

Was this review helpful? Yes
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with your accommodations. We have discussed the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites By Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Jonathan I... More 

Sacramento, California
1 review
5 of 5 stars Reviewed 3 weeks ago

I will start with the worst thing which was slightly smaller rooms than I had expected. On the positive side. First and foremost was the staff (Hayden and Sabrina), both were absolutely excellent! They more than made up for any small short comings of the hotel itself. Both Hayden and Sabrina were consistently friendly and courteous with any question I... More 

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Denver, Colorado
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was nicely kept and convenient to the highway. The room was clean and freshly decorated. Breakfast had a huge selection and plenty available. The only downside for us was we brought back leftovers from a very expensive meal and placed in the refrigerator only to find the next day it was not plugged in. It was a waste... More 

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Phoenix, Arizona
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My dad and I stayed here for Father's Day weekend and it was fantastic! He said he was very comfortable and felt right at home. The morning breakfast had a wide variety to choose from which we liked. The hotel is about 10 minutes away from a nice Catholic Church which was very convenient. Would definitely stay again.

Was this review helpful? Yes 1
glendora, ca
Level Contributor
257 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 4 weeks ago

first time we have stayed at their brand the hotel was rather dated and needed a lot of updating but the bed was comfortable and the room was large with a king sized bed and sitting area the staff was very nice and helpful would do in a "pinch" if you can't stay at your preferred brand and or are... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 28, 2015

Hotel was decent. Typical mid-level hotel, not great but not terrible. The problem arose when I returned home to find that they charged me for the room that I had already paid for through Hotwire.com. This was done without consent and was charged to the credit card I presented for "incidentals only". I tried for hours to contact the hotel... More 

Was this review helpful? Yes 1
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Thank you for taking the time to reach out and inform us about an inaccuracy on your room bill We understand the inconveniences this can cause. We apologize for the difficulties you encountered, but are happy to see the situation has been resolved. If you need further assistance, please contact the hotel directly Jonathan Harris I will be happy to... More 

Lancaster, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 28, 2015

Room not cleaned, leaky toilet, blood stain on comforter, ants, manager Jonathan not available to customers on weekends per front desk. Worse hotel we have stayed at in a long time. Expected Hampton Inn so a disappointment.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Jonathan H, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with your accommodations. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites By Carlson standards. To discuss your stay further, please contact the hotel directly, Jonathan Harris GM Jonathanh@dknhotels.com More 

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