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Sonesta ES Suites Flagstaff

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1400 N. Country Club Road, Flagstaff, AZ 86004
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1 room 1 guest
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Sonesta ES Suites Flagstaff
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445 Reviews from our TripAdvisor Community

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Traveler rating
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    135
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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There are newer reviews for Sonesta ES Suites Flagstaff
See the most recent reviews
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 8, 2015

We stayed two nights in the studio hotel room. It is very nice for the family traveller and makes you feel a bit like home. We had a fireplace and they proved one fire log per night which is nice. The room is clean and the bed is very comfortable. The kitchen is nice too and you can cook a... More 

Was this review helpful? Yes
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review

Thank you for your very complete review of the Sonesta ES Suites which will be certain to be helpful to other travelers looking for somewhere to stay in Flagstaff. Your review was very accurate, but we did wish to clarify one point to avoid confusion. The cost of our laundry facility is $1.50 to wash and $1.50 to dry for... More 

Glendale, Arizona
1 review
5 of 5 stars Reviewed December 31, 2014

We stay at the Flagstaff Sonesta last year and it was good. Currently, they are in the midst of a renovation of the main lobby. Normal breakfast was not available but we did receive a nice substitute. The room we were in was recently redone and it is BEAUTIFUL! Modern, clean lines, stylish - Kudos to the Sonesta remodel team!... More 

Review collected in partnership with Sonesta

Was this review helpful? Yes
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review

Thank you for your wonderful words about our renovation. We hope that you are able to enjoy our public areas as much as you have enjoyed our guest rooms. We are looking forward to the great changes to our new breakfast and lobby areas and our new bar area. We hope you'll join us again soon. More 

Mesa, Arizona
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 31, 2014

This was my second stay. I like the rooms, sizes are good. Beds are comfortable. The staff was friendly. Unfortunately they were doing some remodeling in their office & breakfast spot. The last time we stayed we enjoyed the breakfast & the dining area. A little disappointed that wasn't there this time. I would still stay there again.

Was this review helpful? Yes
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review

It's wonderful to hear that you were able to enjoy another trip here to the Sonesta ES Suites in Flagstaff. Like you we are looking forward to the end of our renovation so we will be able to resume our full breakfasst service. Check back with us soon for updates for our projected dates of completion. We look forward to... More 

Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 27, 2014

We just returned from a Family trip to Flagstaff to see the snow and Bearazona.I was not sure what to expect from the hotel but i was very surprised of what we got. It was very clean very well decorated it was just renovated but the grounds where well taken care of. I liked there was a snow play area... More 

Was this review helpful? Yes
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review

It sounds like your family had a wonderful trip and we were honored to have been a part of it. With so many great attractions in Northern Arizona and most winters having lots of snow (we still have high hopes for this winter) we look forward to having your family come and visit us again. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 23, 2014

Without going into too much detail, we faced a minor snafo during the check in process regarding a miscommunication about payment (I don't believe either party is to blame there was just a simple misscommunication). The manager and desk clerk were extremely helpful, got me checked in, and apologized for the minor inconvenience. Not only is the staff amazing but... More 

Was this review helpful? Yes 1
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review

Thank you for your wonderful patience and understanding. We always endeavor to avoid miscommunication, but when errors do occur, we work hard to resolve them as quickly as possible and provide a level of service that will have you wanting to return. We are very glad that you'll be back to stay with us again and just as you're customers... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 15, 2014

My wife and I booked a two day stay at this hotel. We were pleasantly surprised. It was fantastic. It was incredibly clean. The bed was comfortable. Everything about this hotel was fantastic. It is located in a quiet portion of Flagstaff, but you are close enough to everything in Flagstaff. The employees were incredibly nice and helpful. I honestly... More 

Was this review helpful? Yes
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review

Everyone here at the Sonesta ES Suites was very pleased to hear that you enjoyed the quality of your stay. We will continue to provide you with the same great level of service and care when you join us again and look forward to that occasion. More 

Arizona
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 13, 2014

Overall the two bedroom suite that we stayed in was good, however, the renovations to the property limited really getting the full experience of the amenities. The location was ideal for taking in some of the historical sites in the area.

Was this review helpful? Yes 1
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review

We appreciate you taking the time to share your experiences here at the Sonesta ES Suites. We were pleased to hear about your family enjoying the two bedroom suite and the wonderful sites here in Northern Arizona. We understand your disappointment at not being able to enjoy the full experience of our amenities and hope that in your next stay... More 

Laguna Niguel, California, United States
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

We stayed here during the Thanksgiving weekend and the room was perfect. We were a bit nervous when we learned that the lobby was under construction but it did not affect our stay at all. The room was very quiet and well equipped. The bed was super comfortable and the staff was helpful and courteous. Collin, the manager, was especially... More 

Was this review helpful? Yes
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review

It's always a pleasure to hear when a family is able to enjoy a great stay at our hotel over a holiday like Thanksgiving. We appreciate your very kind words and were glad to hear that our temporarily unavailable lobby did not inconvenience you. We look forward to having you come back this way and enjoy another stay with us... More 

Adelaide, Australia
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 3, 2014 via mobile

Love this place. Stayed there last night and while there were under major renovations we experienced no noise issues. The room still had that new carpet smell and was well equipped. We went to safe ways so we could cook our own dinner for the first time in a week which was fantastic. Only complaint, no baking trays. We will... More 

Was this review helpful? Yes
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review

We are so happy that you enjoyed your stay as much as you did. Here at the Sonesta ES Suites, we love hearing that people were able to relax and stretch out. For your next stay, we have good news as well. We now have baking trays available for guest use. Please ask the Front Desk and we will be... More 

Las Vegas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

Just stayed at the Sonesta ES Suites Nov 30th. Booked a 2 bedroom suite. The rooms have been recently renovated and are amazing. Traveled with my wife, 2 kids, and grandparents. Plenty of room for everyone! Each room had a king size bed and the living featured a pull out couch. The suite had a full kitchen with all the... More 

Review collected in partnership with Sonesta

Was this review helpful? Yes
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review

It was wonderful hearing that you, your family, and your grandparents enjoyed your stay hear at the Sonesta ES Suites as much as you did. It's always great when families are able to make full use of the kitens and amenities we provide. We look forward to seeing you again! More 

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