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Howard Johnson Inn Flagstaff University West

2.0 of 5 801 W. Highway 66, Flagstaff, AZ 86001 (Formerly Travel Inn)
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Howard Johnson Inn Flagstaff University West
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Howard Johnson Inn Flagstaff University West
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201 reviews from our community

Traveler rating
    19
    32
    62
    36
    52
See reviews for
69
57
17
16
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Portland, Maine
1 review
4 of 5 stars Reviewed 1 week ago

I stayed three nights total in between visits to the Grand Canyon and Sedona. The hotel is a ten-minute walk to downtown and the Amtrak station and NAU. (While in Flagstaff, if looking for an art gallery with legitimate art -- not sunset landscapes and crystals -- check out the NAU Museum of Art and then go to the nearby... More

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
GMFlagstaff2014, Manager at Howard Johnson Inn Flagstaff University West, responded to this review

Thank you for sharing your perspective of our hotel’s accommodations and services! We are glad that you found our location to be convenient. It is so rewarding to hear that we were able to provide a clean and comfortable experience. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights. The hotel was dark and dirty. Hair dry didn't work and the staff didn't even try to fix the problem. It's depressing even we only came back at night to sleep. Need some update with the bedding.

Was this review helpful? Yes
GMFlagstaff2014, Manager at Howard Johnson Inn Flagstaff University West, responded to this review

Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed. More

Tucson, Arizona
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Was traveling through Flagstaff with family and had a most enjoyable stay at Howard Johnson. We enjoyed everything about our stay - price, cleanliness, comfortable, convenience to Historic Downtown, and friendly staff. Reviews are hugely important to me when I am trying to figure out where to book reservations - so I hope writing this is useful to others who... More

Was this review helpful? Yes
GMFlagstaff2014, Manager at Howard Johnson Inn Flagstaff University West, responded to this review

Thank you for taking the time to let us know how you enjoyed your stay with us! It is so rewarding to hear that we were able to provide a clean and comfortable experience. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I am... More

Everett, WA
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First of all, I reserved a double smoking room, and I just checked and your website still shows that is an option, and my reservation said I had a smoking room, but when I checked in I was told it is a non smoking property. I told the women behind the desk that she needed to change the option on... More

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
GMFlagstaff2014, Manager at Howard Johnson Inn Flagstaff University West, responded to this review

I'm glad you found our location to be convenient, However, I wish that your expectations had been exceeded in comfort, convenience, and quality amenities. I am so sorry to hear about the difficulties that you experienced during your recent stay with us. I hope you'll accept our sincere apologies for the lapse in service and convenience that you encountered. I... More

Litchfield Park, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

after being on the road visiting family and staying in hotels for 8 nights, i had the horrible pleasure of staying at this property. hotel was old, understandable. interior was broken-down but painted over. paint chipping, rust showing. hard to explain what i saw, must see to put in own words. worst product for money.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this review

I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. It is our sincere hope that you will one day return... More

Cottonwood, Arizona
Top Contributor
69 reviews 69 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The BEST value for the money!! What a value with wi-fi, micro and refridge, clean, remodeled walkway, comfortable bed, and a central location. The breakfast was very basic and would be wonderful if they added a waffle machine or hard boiled eggs or yogurt.

Was this review helpful? Yes
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this review

I am glad that you enjoyed the value and the amenities of our hotel! It is wonderful to hear of the great impression we made with our amenities and services. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses. Thank you for sharing this review. More

Copenhagen, Denmark
1 review
1 of 5 stars Reviewed 4 weeks ago

I forgot my purse containing 5 x 100 dollar bills and three pieces of ID (including passport and driver's license). When I called the motel later that day they flatly denied having the purse. I called them again and they said they would look into it. The third call they said that the maid was on the way. The fourth... More

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
GMFlagstaff2014, Manager at Howard Johnson Inn Flagstaff University West, responded to this review

I am so sorry that your property was lost or stolen during your most recent stay with us, and I want to assure you that we take the security of our guests very seriously. I find it very disturbing to learn that you were subject to such an encounter in our hotel. You can absolutely rest assured that your voice... More

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Additional Information about Howard Johnson Inn Flagstaff University West

Address: 801 W. Highway 66, Flagstaff, AZ 86001 (Formerly Travel Inn)
Phone Number:
Location: United States > Arizona > Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Inn Flagstaff University West 2*
Number of rooms: 49
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Also Known As:
Travel Hotel Flagstaff
Travel Motel Flagstaff

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