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Howard Johnson Inn Flagstaff University West

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801 W. Highway 66, Flagstaff, AZ 86001 (Formerly Travel Inn)
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Howard Johnson Inn Flagstaff University West
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Howard Johnson Inn Flagstaff University West
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217 reviews from our community

Traveler rating
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    67
    40
    56
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Ashby de la Zouch, United Kingdom
Top Contributor
165 reviews 165 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for one night during our trip to the Grand Canyon & Route 66, road trip. Friendly staff on reception, rooms not great but ok for one nights stay. Breakfast is included with the room price, which was ok. The location is superb for checking out Route 66. The town of Flagstaff is beautiful, with snowy mountains in... More 

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GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this review

We greatly appreciate that you've taken the time to share your rating of our hotel. It is always our goal to be as helpful and accommodating as possible and to treat our guests as we would treat our families. On behalf of our entire staff, we thank you for your business and we hope to see you again when your... More 

Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Perfect location for our stop between the Grand Canyon and Meteor Crater. Fantastic value - big, clean room with comfortable beds. Good wifi. Breakfast was a little sparse, but it didn't really matter, especially for the fantastic price we got!

Review collected in partnership with Howard Johnson

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GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this review

It's good to hear from you and we greatly appreciate that you've taken the time to share your five star review. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We're glad you had a great time with us and we look forward to serving you again. More 

Phoenix, Arizona
1 review
1 of 5 stars Reviewed 4 weeks ago

Although the service was good, the bed was the most uncomfortable bed we have ever slept on. You could push down on the mattress with your hands and feel the springs. It was room 119 with one queen bed. We will never stay there again

Review collected in partnership with Howard Johnson

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GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this review

Tthank you for choosing our hotel. We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed our service; though I regret to hear that you weren't thoroughly impressed with our bed. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress... More 

Tupelo
1 review
3 of 5 stars Reviewed 4 weeks ago

good place to stay for the night. friendly reception. room clean. not much for breakfast, but for the price a good place to stay when you want a shower and some sleep.

Review collected in partnership with Howard Johnson

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GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this review

I'm happy to hear that we were able to meet your expectations in many ways, though I am sorry that you were not satisfied with our breakfast. We appreciate how you have let us know what areas of our service impressed you and which were lacking. We hope to serve your next breakfast and that during your next stay, your... More 

Flagstaff, Arizona
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 17, 2015

We were visiting Flagstaff for a short extended stay and stayed here. Bad mistake. After being here for a week, we wanted to extend our stay a little. When my wife went in to pay, she had a question about the bill and he blew up on her. Calling her a liar, yelling at her, and making a huge show... More 

Was this review helpful? Yes 1
GMFlagstaff2014, Manager at Howard Johnson Inn Flagstaff University West, responded to this review

I am sorry for any rudeness or insult that your wife has encountered with your recent stay and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. We do appreciate that you've taken the time to bring the matter to our attention. I... More 

Prescott, Arizona
2 reviews
2 of 5 stars Reviewed February 15, 2015

The location was great, however we suffered all night with a toilet that was broken and since a plunger was set out, we later assumed that there was a problem with this toilet known before. It totally overshadowed any good points to our stay here

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
GMFlagstaff2014, Manager at Howard Johnson Inn Flagstaff University West, responded to this review

I am so sorry to hear about the difficulties that you experienced with the broken toilet, though I’m glad you found our location to be convenient. I assure you that the issue you mentioned regarding the broken toilet and plunger is being investigated and addressed. I hope you will accept our sincerest apologies for these difficulties and we thank you... More 

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