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Holiday Inn Express Flagstaff

2.5 of 5 2320 E Lucky Lane, Flagstaff, AZ 86004
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Holiday Inn Express Flagstaff
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Holiday Inn Express Flagstaff
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355 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Norman, Oklahoma
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was very clean and the room was nice. The front desk was extremely helpful. They had a nice breakfast buffet area and was good for a quick bite before hitting the road. We stayed for one night and I would stay here again.

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello there, We appreciate you taking the time to provide feedback from your recent stay. We are glad that you were able to enjoy the extras that we offer. Please do think about us in the future. We would love to host you to experience our upgrades. Best, Jordan Mauck Assistant General Manager More 

San Jose, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I stopped in Flagstaff on an emergency basis when my wife become extremely ill on our trip. We stayed here, and were holed up for 3 days while she was sick. The staff was more than understanding and helpful. In particular the late night worker named Cody was especially empathetic. The details are rather gross but suffice to say he... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello JM, Thank you for the fantastic review! We are glad that Cody was able to take care of you and your party. I will be sure to pass along the message to him as well. We look forward to seeing you in the future. Best, Jordan Mauck Assistant General Manager More 

Colorado
Top Contributor
51 reviews 51 reviews
48 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I'll be honest, it was hard to write a good review for this location as it didn't meet the standards I've come to expect from HIE. The room feels bright with vibrant green and blue furnishings. Unfortunately, it was spoiled by an assortment of different hairs that were found on our pillows/sheets. This really made us question if our bedding... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello HumJer, Thank you for taking the time to provide your honest feedback regarding your visit. We apologize for the experience you had. Please note that we are utilizing your review for training purposes. I would like the chance to speak with you directly for additional details regarding your visit. Best, Jordan Mauck Assistant General Manager More 

Norman, Oklahoma
Top Contributor
61 reviews 61 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here on our way through flagstaff and was happy with the hotel in general. The service was wonderful and the hotel and room was really clean. The only downside for us was the bed was uncomfortable. It was really hard and we tossed and turned a lot trying to get comfortable. It was a shame... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Donna, Thank you very much for taking the time to provide feedback regarding your recent visit to our property. We are very appreciative to have had the opportunity in serving you. We are in the final stages of our renovation and hope that you return to see the upgrades. One of our upgrades will be that all of the... More 

Scottsdale, Arizona
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel often over the years. It is a no frills, clean and friendly hotel. It is very convenient to Northern Arizona University, and minutes from downtown Flagstaff. The breakfast in the morning hours offers a great start to the day. Great coffee.

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello George T, Thank you so much for providing feedback regarding your experiences with us. We are very thankful to have been given the chance to serve you over the years. We know that you have many options for lodging when you come to visit. Please do think of us again. Best, Jordan Mauck Assistant General Manager More 

Detroit, Michigan
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 11, 2014

Large, clean hotel room which accommodated 4 people nicely. Nice indoor/outdoor pool with an outdoor jacuzzi. The breakfast area had a large variety of food to choose from. The laundry facility consist of 1 washer and 1 dryer. I thought $4 plus $1 for soap was a little pricey. The only negative is the hotel is next to a busy... More 

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Kari V, Thank you for taking the time to provide a review from your recent stay with us. We are glad that you were able to enjoy our complimentary breakfast and also our pool and jacuzzi. I will be sure to mention to our management staff your comments your comments regarding the cost of our guest laundry. Thank you... More 

Uk
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 10, 2014

This hotel is clean & what you would expect from a holiday inn, the service was excellent as during my stay I had someone's room above leak water into my room, the staff were quick to get the maintainence Man in to fix this and they had someone clean the water from my room very quickly, complimentary breakfast as well... More 

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Lspag, Thank you very much for taking the time to give feedback from your recent visit. We apologize for the inconvenience you experienced during your stay. Please contact me directly if you ever are in the Flagstaff area again. We would love the opportunity to serve you in the future. Best, Jordan Mauck Assistant General Manager More 

Anaheim, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 8, 2014

Family trip to the Grand Canyon and we wanted a rest from a long drive. Hotel is OK but needs deep cleaning and some rehab. The elevators are run down and a bit shabby, heated partially indoor pool is nice. Room was OK. This property is servicable but nothing special. Front desk were personable and helpful with travel tips.

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Mito B, We appreciate you taking the time to provide feedback from your recent stay with us. I would enjoy the chance to discuss with you your stay in more detail. Please feel free to contact me at your convenience. Best, Jordan Mauck Assistant General Manager jordanm@swhm.com (928)714-1000 ext 119 More 

Provincetown, Massachusetts
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 6, 2014

As an IHG Rewards Club member, I usually pre-pay to get a reduced rate. This hotel took my credit card as usual, but then made an un-authorized hit on my card for one room / one night (I had booked two rooms). The next morning, unannounced to me, they refunded part of it - leaving me in the lurch for... More 

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello There, Thank you very much for taking the time to provide a review regarding your recent visit with us. To our loyal Trip Advisor followers, the following is a recap of the particular incident mentioned. Two single night reservations were booked at our advanced purchase rate (typically 10% discounted off of our rack rate). Advanced purchase rates are a... More 

Plainville, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2014 via mobile

We stayed here on way to Grand Canyon.....had one room for wife & I, and 2nd room for my son's family. Everything was good including breakfast. Susan (hostess) was very helpful at breakfast talking to guests and mitigating problems. Indoor/outdoor pool looked great but we didn't get a chance to use it! ;-( No problems but might choose to stay... More 

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Peter T, Thank you very much for taking the time to provide a review regarding your stay with us. I will be sure to pass along your kind remarks to Susan. We appreciate the opportunity to serve you and look forward to seeing you in the future. Please do think of us again. Best, Jordan Mauck Assistant General Manager More 

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Additional Information about Holiday Inn Express Flagstaff

Address: 2320 E Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Flagstaff 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff

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