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All 65 Flagstaff hotels

Holiday Inn Express Flagstaff

2.5 of 5 Hotel   |   2320 E Lucky Lane, Flagstaff, AZ 86004
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Ranked #21 of 65 Hotels in Flagstaff
A recent review
3 of 5 stars reviewed 5 days ago
Donna C Norman, Oklahoma
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352 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Norman, Oklahoma
Top Contributor
53 reviews 53 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here on our way through flagstaff and was happy with the hotel in general. The service was wonderful and the hotel and room was really clean. The only downside for us was the bed was uncomfortable. It was really hard and we tossed and turned a lot trying to get comfortable. It was a shame... More

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Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Donna, Thank you very much for taking the time to provide feedback regarding your recent visit to our property. We are very appreciative to have had the opportunity in serving you. We are in the final stages of our renovation and hope that you return to see the upgrades. One of our upgrades will be that all of the... More

Scottsdale, Arizona
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at this hotel often over the years. It is a no frills, clean and friendly hotel. It is very convenient to Northern Arizona University, and minutes from downtown Flagstaff. The breakfast in the morning hours offers a great start to the day. Great coffee.

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello George T, Thank you so much for providing feedback regarding your experiences with us. We are very thankful to have been given the chance to serve you over the years. We know that you have many options for lodging when you come to visit. Please do think of us again. Best, Jordan Mauck Assistant General Manager More

Detroit, Michigan
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Large, clean hotel room which accommodated 4 people nicely. Nice indoor/outdoor pool with an outdoor jacuzzi. The breakfast area had a large variety of food to choose from. The laundry facility consist of 1 washer and 1 dryer. I thought $4 plus $1 for soap was a little pricey. The only negative is the hotel is next to a busy... More

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Kari V, Thank you for taking the time to provide a review from your recent stay with us. We are glad that you were able to enjoy our complimentary breakfast and also our pool and jacuzzi. I will be sure to mention to our management staff your comments your comments regarding the cost of our guest laundry. Thank you... More

Uk
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is clean & what you would expect from a holiday inn, the service was excellent as during my stay I had someone's room above leak water into my room, the staff were quick to get the maintainence Man in to fix this and they had someone clean the water from my room very quickly, complimentary breakfast as well... More

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Lspag, Thank you very much for taking the time to give feedback from your recent visit. We apologize for the inconvenience you experienced during your stay. Please contact me directly if you ever are in the Flagstaff area again. We would love the opportunity to serve you in the future. Best, Jordan Mauck Assistant General Manager More

Anaheim, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Family trip to the Grand Canyon and we wanted a rest from a long drive. Hotel is OK but needs deep cleaning and some rehab. The elevators are run down and a bit shabby, heated partially indoor pool is nice. Room was OK. This property is servicable but nothing special. Front desk were personable and helpful with travel tips.

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Mito B, We appreciate you taking the time to provide feedback from your recent stay with us. I would enjoy the chance to discuss with you your stay in more detail. Please feel free to contact me at your convenience. Best, Jordan Mauck Assistant General Manager jordanm@swhm.com (928)714-1000 ext 119 More

Provincetown, Massachusetts
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As an IHG Rewards Club member, I usually pre-pay to get a reduced rate. This hotel took my credit card as usual, but then made an un-authorized hit on my card for one room / one night (I had booked two rooms). The next morning, unannounced to me, they refunded part of it - leaving me in the lurch for... More

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello There, Thank you very much for taking the time to provide a review regarding your recent visit with us. To our loyal Trip Advisor followers, the following is a recap of the particular incident mentioned. Two single night reservations were booked at our advanced purchase rate (typically 10% discounted off of our rack rate). Advanced purchase rates are a... More

Plainville, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here on way to Grand Canyon.....had one room for wife & I, and 2nd room for my son's family. Everything was good including breakfast. Susan (hostess) was very helpful at breakfast talking to guests and mitigating problems. Indoor/outdoor pool looked great but we didn't get a chance to use it! ;-( No problems but might choose to stay... More

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Peter T, Thank you very much for taking the time to provide a review regarding your stay with us. I will be sure to pass along your kind remarks to Susan. We appreciate the opportunity to serve you and look forward to seeing you in the future. Please do think of us again. Best, Jordan Mauck Assistant General Manager More

Chicago, IL, USA
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The good: room and bathroom were clean (enough ) and breakfast was very good. The bad: pillows on the bed reeked of cigarette smoke, and the public areas if the hotel are filthy and in dire need of basic maintenance. The elevator buttons in the cabs were so dirty and sticky we used our elbows to touch them. The shower... More

Was this review helpful? Yes 2
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello faded-elegance, Thank you very much for taking the time to provide feedback regarding your recent visit. We apologize for failing to meet the expectations of a typical Holiday Inn Express experience. I would like the opportunity to talk with you directly to discuss your stay in more detail. I look forward to touching base with you in the near... More

Hertford - England
Top Contributor
80 reviews 80 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Swiss Ski resort looking HIE is a cut above the norm - not just in looks, but in facilities and placement and the amenities. A nicely laid out place easy to access off the highway, and with the added bonus of a great little indoor/outdoor pool with towels provided, that I took advantage of after a long day's drive.... More

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello 2Sweeties, Thank you very much for providing feedback from your stay with us. We are thankful to be given the opportunity to serve you. We are glad that our location and amenities worked out for you. Please do think of us again for future visits to beautiful Flagstaff. Best, Jordan Mauck Assistant General Manager More

denver
Contributor
15 reviews 15 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed here on 10/23 - friendly staff and good location for auto travel. Indoor/outdoor pool was great and heated and a good size for a swim; sadly, although the outdoor hot tub was hot enough, the sign taped over the jet controls announced "sorry, currently not in use for maintenance" or some such, so that was very disappointing. My wife... More

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Greetings JoecatDenver, Thank you very much for taking the time to provide feedback regarding your recent visit. We apologize for not being able to offer the jets in our Jacuzzi. Please note that we are currently working on resolving the inconvenience. Please note that our renovations will be complete this coming March. We would be honored to have the chance... More

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Additional Information about Holiday Inn Express Flagstaff

Address: 2320 E Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Flagstaff 2.5*
Number of rooms: 50
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff

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