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Holiday Inn Express Flagstaff

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2320 E Lucky Lane, Flagstaff, AZ 86004
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Holiday Inn Express Flagstaff
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408 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Payson, Arizona
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

First let me say this isn't some resort or five star fancy pants property, I would best describe it as a "Travelers Hotel". The staff is quite courteous, the decor is pleasant, and the morning breakfast is excellent! Breakfast is more than cold cereal. They include eggs, bacon, ham, and sausage to boot! There's pancakes and a host of other... More 

Was this review helpful? Yes
Jordan M, Front Office Manager at Holiday Inn Express Flagstaff, responded to this review

AZ_Rep_Barton, Thank you so much for your kind review from your travels. We are very happy to hear you had a pleasant stay with us and look forward to any returning stays. It is great to know our hotel renovation has been a success! Take Care, Austin Russell Front Office Manager More 

Ponca City, Oklahoma
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Didn't have a reservation, but was able to get a room. Lobby was clean & staff was helpful & kind. Had to use only 1 elevator. The 2nd one was out of order. Long waits. I used the stairs several times to my room on the 4th floor. Remodeling. It wasn't too bad, but wasn't that great for the price.... More 

Was this review helpful? Yes
Jordan M, Front Office Manager at Holiday Inn Express Flagstaff, responded to this review

jank1, Thank you for your feedback on your stay here in Flagstaff. We apologize for the inconvenience of our elevator as we undergo final stages in our renovation and thank you for understanding. We hope to see you again! Best, Austin Russell Front Office Manager More 

Phoenix, Arizona
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Unless I get a deal on Priceline, Holiday Inm Express is our hotel of choice if it is available. This hotel was a bit pricey $180 but it was a special occasion so I booked it. It was a nice hotel but wifi didn't work at all. It was so slow my husband and I both reverted to our 3G... More 

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello EHPhxAZ, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that you experienced difficulties connecting to our complimentary internet. Please note that your concerns have been passed on to our management team to conduct more research on where the lapse occurred. We do hope you give... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

I have tried 3 times to speak to Front Desk staff. Each time i have been the only person in line. Each time they have made me feel invisible for 10 minutes. I understand that they have other tasks but just look up, "We will be right with you sir." That would go a long way. After 10 minutes of... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Dan, Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our front desk team. Please email us with a phone number or email address so our Front Desk Manager can discuss your issues personally. Best, Jordan Mauck Assistant General Manager More 

Fredericksburg, Virginia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I were looking for a place to stay one night on our way home from vacation. We looked at other places in the immediate vicinity, but HI Express was hands down the best option. (We actually checked in and immediately back out of another nearby hotel.) The hotel is very clean, secure, and comfortable. The staff was... More 

Was this review helpful? Yes 2
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Dear JL. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best, Jordan Mauck Assistant General Manager More 

Savannah, Georgia
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a pleasant stay here while we were touring around Northern Arizona. The rooms were nice and clean and the breakfast was good. I would suggest that they provide some additional lighting in the room though because it was difficult for my wife to get ready with the limited lighting.

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello eatdrinkandleisure, Thank you for your review. I am glad to hear that overall your experience was positive. We appreciate your feedback regarding the in room lighting. This critical feedback will be passed along to our management and maintenance team. Thank you and look forward to seeing you soon. Best, Jordan Mauck Assistant General Manager More 

Garden Grove
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Holiday Inn Express June 10th in Flagstaff and as usual everything was great. The rooms are very clean and with all the extras. Top line TV, refrigerator, microwave and coffee, plus the free breakfast. The only negative part for me is that they changed to those little one cup at a time coffee makers. I prefer the... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Dear Howard, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I will be sure to share your comments regarding our coffee makers with our management team. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Best, Jordan... More 

Washington, Utah
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For the price, this hotel was great. Convenient location and very clean. For as many people that were in the breakfast area, it was well stocked. Only one down side, the pool was a little chilly, but the hot tub was great.

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Dear teddysmom1, Thank you for taking the time to review your stay with us. I am very pleased to hear that all aspects regarding your your stay were pleasant. Do checkout our Facebook page for local events happening that you might be interested in. Looking forward to seeing you again soon. Best, Jordan Mauck Assistant General Manager More 

Sharpsburg, Georgia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a nice, clean hotel in a good area with shops & restaurants nearby. It was a good location for us to stay after going through Sedona and making our way to the Grand Canyon (about 1hr 20 min to the Grand Canyon). My kids enjoyed the pool, I appreciated the business center, and the breakfast was good. I... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello ckedgar, I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon. Best, Jordan Mauck Assistant General Manager More 

Neston, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

2 night stay in late March part of bucket list trip. Great location for Monument Valley and Winslow. Hotel very clean excellent and attentive staff free wifi. Rooms well furnished plenty of complimentary coffee. Denny's on the doorstep if you've had enough driving for the day. Wall Mart and restaurants a short drive away.

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Dear Nestonblue1, Thank you for taking the time to review your stay with us. I am very pleased to hear that you enjoyed all aspects regarding your stay. We very much appreciate the chance to have served you. We do hope to see you again. Best, Jordan Mauck Assistant General Manager More 

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