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Holiday Inn Express Flagstaff

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2320 E Lucky Lane, Flagstaff, AZ 86004
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Holiday Inn Express Flagstaff
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Holiday Inn Express Flagstaff
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374 reviews from our community

Traveler rating
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129
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
Top Contributor
54 reviews 54 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stay at Holiday Inns all the time. This one is very average. The room itself was clean and comfortable enough, although relatively small. My biggest complaint was how noisy this location is. There is a railway track behind the hotel, and the trains run through town constantly, day and night. Perhaps rooms on the other side of the hotel... More 

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Portland, Oregon
Top Contributor
87 reviews 87 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very convenient location right off I40 and close to gas stations, restaurants (we ate at Cracker Barrel) and even a Walmart (were we got picnic stuff for the next day). Nice room, friendly staff, good breakfast. We will stay there again when we stop in Flagstaff.

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Flagstaff, Arizona
1 review
4 of 5 stars Reviewed 3 days ago NEW

I stayed in Holiday Inn's Express all over the World. This hotel in Flagstaff, Arizona has the slowest internet connection I ever experienced. 15 years ago it was maybe acceptable, but in today's life it is absolutely not usable for sending messages, checking e-mails or other very simple stuff you expecting from internet connection. Forget about using YouTube, PDF files,... More 

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Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

this is a nice hotel very clean great full free breakfast staff is very knowledgeable and friendly it is a bit pricey in my opinion indoor outdoor pool plenty of free parking within walking distance of some food places nice neighborhood would recommend

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here on a recommendation from Amtrak staff, but we RETURNED to stay two more nights at the end of our busy week. Clean and modern. Great friendly staff. Pool is nice and also clean! Breakfast was great (and FREE)w nice variety. Within walking distance to many dining options for other meals. Overall, we liked it so much- we... More 

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Brian T, Manager at Holiday Inn Express Flagstaff, responded to this review

Thank you MoomaJo for your feedback, I'm glad you were able to take advantage of our pool. We pride ourselves on the breakfast staff and our food offerings as well. You are right, our location does pay dividends for us with the variety of restaurants in the area. Thank you again for staying with us and for your feedback, I... More 

1 review
5 of 5 stars Reviewed 1 week ago

We have been renting their conference room on Sunday for the past 3 weeks. They have gone out of their way to be accommodating. This started from the time we walked in before we even asked our first question and has continued every time we come back. Every time we go it is as if something new has been done... More 

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Brian T, Manager at Holiday Inn Express Flagstaff, responded to this review

Thank you Tanya P for your posting about the hotel and our staff. I'm glad our staff is taking care of you and your colleagues every Sunday. You are one of the first groups to experience our new refreshed meeting room. We are thankful you have chose our hotel to conduct Sunday services, let us know if we can do... More 

Los Angeles, California
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here several times before and never had problems. This time, to start, it took 30 minutes to check in. A line of people waiting, no extra front desk help. The girl said, "We appreciate your loyalty." then gave me a tiny room at the back where the trains kept me awake all night. (the beds are comfortable and... More 

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Brian T, Manager at Holiday Inn Express Flagstaff, responded to this review

Hello HGPV, Thank you for you post regarding your stay. We are taking your comments as a action item for our front desk staff and our breakfast team as well. In recent weeks we have opened our meeting area and utilized this space as additional seating for our breakfast guests. Our front desk team has been scheduled 2 to a... More 

Montpellier, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed there for one night. The receptionist was very nice even though he was training. We usually like staying in The Holidays Inn but this time wasn't great. It was noisy. Some kids were playing football right in front of our door. The hotel was messy. We did not appreciate our stay.

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Brian T, Manager at Holiday Inn Express Flagstaff, responded to this review

Dear Elisabeth C, Thank you for your feedback about your recent stay with us. I appreciate your honesty in regards to the room noise. We try to make sure that any kid groups are placed on the a lower floor if we are able. If you find that a guest is causing noise issues please feel free to contact the... More 

Rosebush, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I seldom write poor reviews, but this hotel was the worst of the HIE's we stayed at during a recent vacation. Pluses: good beds, clean linen, and an average breakfast. Negatives: the drain in our bathtub was s-l-o-w, so we were wading at the end of a shower. Our clock did not work, and though I mentioned it to the... More 

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Brian T, Manager at Holiday Inn Express Flagstaff, responded to this review

Howie S, Thank you for your feedback regarding your stay with us. I apologize that there was a cleanliness issue in the room. I myself notice all debris that I see in the room, I will definitely let housekeeping know about the shortfalls that you experienced. I wish our staff was more attentive for you when it came to local... More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Before I booked this hotel, I read that there was lobby remodeling with a lot dust. But the lobby remodeling was done when I arrived. Nice job. Very nice trendy new look of the lobby. The room is very Holiday Inn standard. Clean and comfy. Breakfast was good but you better get up early before you hit the crowded. The... More 

Was this review helpful? Yes 2
Brian T, Manager at Holiday Inn Express Flagstaff, responded to this review

Sean L, Thank you for your review on our hotel. I'm glad our renovation efforts in the lobby were to your liking. I'm glad we were able tot take care of you for breakfast, I apologize about the breakfast crowd, some days it is hit and miss when it comes tot he timing of the breakfast crowds. It is the... More 

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