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All 65 Flagstaff hotels

Holiday Inn Express Flagstaff

2.5 of 5 Hotel   |   2320 E Lucky Lane, Flagstaff, AZ 86004
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64%
Ranked #21 of 65 Hotels in Flagstaff
A recent review
3 of 5 stars reviewed 3 days ago
Tati-702
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328 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel was great for free breakfast, however there is no lounge area only breakfast area. If you stay here make sure you get a room opposite the side of the train tracks. Great location for our soccer team. The elevators had problems but the rooms were clean and nice.

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Tati-702, Thank you for taking the time to provide your feedback. We appreciate all guest comments in an ongoing effort to provide outstanding customer service. I am thrilled to see you were able to take advantage of our free hot breakfast. Please accept our apologies if the train and limited lounge space caused you any discomfort during your stay.... More

Northallerton, United Kingdom
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel off the beaten track and not easy to walk anywhere to eat in the evening.We were on floor 4 and it was very noisy,both from the room next door and from outside.Room comfortable,no microwave though.

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Holli Dayze, Thank you for taking the time to write a review. We appreciate all guest feedback in an ongoing effort to provide outstanding customer service. I would like to thank you for choosing to stay at our hotel on your Northern Arizona adventure. We would love to invite you back to our hotel on your next journey through... More

Sanford, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

This hotel had great staff , Will , Kat and Aris at front desk , the breakfast staff ! also The Hotel was extremely clean, plenty of parking minutes from the airport, downtown, cinema, restaurants etc. Great view from room.

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Kalpesh0726, Thank you for taking the time to leave a review about your stay. We are glad you enjoyed your stay in one of our newly renovated rooms. We are also glad you were able to enjoy the warm welcome from our staff. Your comments will be passed along to the staff you mentioned so they are aware of... More

Ketchikan, Alaska
Top Contributor
112 reviews 112 reviews
20 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed 3 weeks ago

If you like the smell of mildew while taking a shower, this place is for you. If you like to look up at the ceiling during your shower and see mold on the ceiling, this place is for you. It doesn't end there, unfortunately; I got 2 knocks on the door from housekeeping this morning in spite of the 'do... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Ken D, Thank you for taking the time to write a review. We appreciate all guest comments in an ongoing effort to provide outstanding customer service. I would like to apologize for the inconvenience of being disturbed even though your “Do Not Disturb” sign was hanging. All comments will be shared with our staff to prevent this from happening... More

alamedafrances
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here on our way out of Arizona and into New Mexico. Very efficient as far as having adequate space in the room, an indoor pool and complimentary breakfast to boot! The front desk staff named Kat and Jasmine were extremely attentive and pleasant as well as being efficient and thorough. Both are a valuable asset to the hotel... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Alamedafrances, Thank you for taking the time to write a review. We appreciate all guest comments in an ongoing effort to provide outstanding customer service. We are very please you were able to experience quality customer service from Kat and Jasmine while at our hotel. We are also thrilled you were able to take advantage of our indoor/outdoor pool... More

Mesa, Arizona
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 4 weeks ago

Planned to book the largest room they had w 2 queens, Tried to book online for 5 people but the site wouldn't allow it. So I booked for 4. Not booking 2 rooms for my family of 5! Also we were sure the listing said kitchenette, which is also what we were looking for since we were staying 2 nights... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Karen M, Thank you for taking the time to write a review. We appreciate all guest feedback in an ongoing effort to provide outstanding customer service. We are pleased to see you enjoyed the pool and the cleanliness of the hotel. I am very sorry the size of your room could not accommodate for your family of five. We... More

Montrose, Pennsylvania
Contributor
17 reviews 17 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 16, 2014

After reading reviews I decided to stay at this hotel as it had a pick-up service at Amtrak station. Glad we did. We arrived late at night and called for our pick-up. They came without a hitch. Next day went to rent our car. Had major problem with our Hertz reservation. The Hertz franchise at the Amtrak station had closed... More

Was this review helpful? Yes
Kai-Leigh B, scflgll@swhm.com at Holiday Inn Express Flagstaff, responded to this review

Hello Veea C, Thank you for taking the time to leave a review about your recent stay. I am glad toy enjoyed your time while at the Holiday Inn Express in Flagstaff. I am thrilled to see you were able to experience our quality customer service during a difficult time with your car rental. We appreciate all your kind worlds... More

Chicago, Illinois
Top Contributor
59 reviews 59 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 7, 2014

Holiday Inn Express and IHG properties have become my hotel of choice because of their consistently high standards. This hotel is a fair example of those standards. The room and bathroom were scrupulously clean with an abundance of towels. Complimentary breakfast in a well appointed, charming dining room is always a plus. The parking lot was well lit with ample... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Pepper W from Chicago, Illinois, Thank you for taking the time to leave a review. We are excited to hear you enjoyed your stay while in Flagstaff. We are thrilled you had the time to take advantage of our hot breakfast in the morning. We pride ourselves on quality customer service and we delighted you had the opportunity to... More

Aliso Viejo, California
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 29, 2014

If you want a nice place to stay that is only an hour away from the Grand Canyon, then consider staying here. They recently remodeled many of their rooms, and were in the midst of painting the outside of the hotel. The room itself was clean and well appointed. I further appreciated the fridge and microwave for snacking requirements of... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello ToniN705 from Aliso Viejo, California, Thank you for your review. We are thrilled to see you enjoyed your stay. We pride ourselves on providing top notch customer service. I would like to apologize for the inconvenience with your T.V. freezing; this will be brought to our maintenance team’s attention. I am excited you were able to take advantage of... More

Redlands, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 26, 2014

Our room needed paint, the toilet paper holder was falling off, the entrance to the hotel was crumbling. However, the staff was very gracious and went out of their way to see to our comfort. We appreciated the guest laundry access.m

Was this review helpful? Yes 1
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Terry C, Thank you for taking the time to leave a review about your stay. We are currently going through a full renovation of our hotel. Our guest rooms are being remodeled from wall to wall including: new wallpaper, bedding, furniture, carpets, as well as new art work. We just completed the exterior painting to the building and now... More

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Additional Information about Holiday Inn Express Flagstaff

Address: 2320 E Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Flagstaff 2.5*
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff

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