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Holiday Inn Express Flagstaff

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2320 E Lucky Lane, Flagstaff, AZ 86004
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Holiday Inn Express Flagstaff
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406 Reviews from our TripAdvisor Community

Traveler rating
    92
    163
    98
    32
    21
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142
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30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix, Arizona
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Unless I get a deal on Priceline, Holiday Inm Express is our hotel of choice if it is available. This hotel was a bit pricey $180 but it was a special occasion so I booked it. It was a nice hotel but wifi didn't work at all. It was so slow my husband and I both reverted to our 3G... More 

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello EHPhxAZ, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that you experienced difficulties connecting to our complimentary internet. Please note that your concerns have been passed on to our management team to conduct more research on where the lapse occurred. We do hope you give... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

I have tried 3 times to speak to Front Desk staff. Each time i have been the only person in line. Each time they have made me feel invisible for 10 minutes. I understand that they have other tasks but just look up, "We will be right with you sir." That would go a long way. After 10 minutes of... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Dan, Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our front desk team. Please email us with a phone number or email address so our Front Desk Manager can discuss your issues personally. Best, Jordan Mauck Assistant General Manager More 

Fredericksburg, Virginia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife and I were looking for a place to stay one night on our way home from vacation. We looked at other places in the immediate vicinity, but HI Express was hands down the best option. (We actually checked in and immediately back out of another nearby hotel.) The hotel is very clean, secure, and comfortable. The staff was... More 

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Dear JL. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best, Jordan Mauck Assistant General Manager More 

Savannah, Georgia
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a pleasant stay here while we were touring around Northern Arizona. The rooms were nice and clean and the breakfast was good. I would suggest that they provide some additional lighting in the room though because it was difficult for my wife to get ready with the limited lighting.

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello eatdrinkandleisure, Thank you for your review. I am glad to hear that overall your experience was positive. We appreciate your feedback regarding the in room lighting. This critical feedback will be passed along to our management and maintenance team. Thank you and look forward to seeing you soon. Best, Jordan Mauck Assistant General Manager More 

Garden Grove
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Holiday Inn Express June 10th in Flagstaff and as usual everything was great. The rooms are very clean and with all the extras. Top line TV, refrigerator, microwave and coffee, plus the free breakfast. The only negative part for me is that they changed to those little one cup at a time coffee makers. I prefer the... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Dear Howard, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I will be sure to share your comments regarding our coffee makers with our management team. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Best, Jordan... More 

Washington, Utah
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For the price, this hotel was great. Convenient location and very clean. For as many people that were in the breakfast area, it was well stocked. Only one down side, the pool was a little chilly, but the hot tub was great.

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Dear teddysmom1, Thank you for taking the time to review your stay with us. I am very pleased to hear that all aspects regarding your your stay were pleasant. Do checkout our Facebook page for local events happening that you might be interested in. Looking forward to seeing you again soon. Best, Jordan Mauck Assistant General Manager More 

Sharpsburg, Georgia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a nice, clean hotel in a good area with shops & restaurants nearby. It was a good location for us to stay after going through Sedona and making our way to the Grand Canyon (about 1hr 20 min to the Grand Canyon). My kids enjoyed the pool, I appreciated the business center, and the breakfast was good. I... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello ckedgar, I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon. Best, Jordan Mauck Assistant General Manager More 

Neston, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

2 night stay in late March part of bucket list trip. Great location for Monument Valley and Winslow. Hotel very clean excellent and attentive staff free wifi. Rooms well furnished plenty of complimentary coffee. Denny's on the doorstep if you've had enough driving for the day. Wall Mart and restaurants a short drive away.

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Dear Nestonblue1, Thank you for taking the time to review your stay with us. I am very pleased to hear that you enjoyed all aspects regarding your stay. We very much appreciate the chance to have served you. We do hope to see you again. Best, Jordan Mauck Assistant General Manager More 

Mountainair, New Mexico
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This location was surprisingly nice. It was in the process of completing a refurbishing and the rooms were comfortable and quiet. The interior was nicely decorated. The staff was very accommodating and friendly. A nice break from some of the hotels we had stayed in on our honeymoon. The breakfast buffet featured a full breakfast with eggs and omelets to... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Greetings Ray, First, I would like to thank you for staying at Holiday Inn Express - Flagstaff. Second, I would like to let you know that we appreciate you taking the time to provide feedback from your stay. We are glad that you enjoyed all aspects of your visit. We do hope to see you again. Best, Jordan Mauck Assistant... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

They were more than accommodating for my situation. .. the staff was pleasant and I am very happy with this stay... the room was clean, I was able to get some much needed rest. ..I would recommend this hotel to others. ..

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Dear Teruko D Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best, Jordan Mauck Assistant General Manager More 

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