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Holiday Inn Express Flagstaff

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2320 E Lucky Lane, Flagstaff, AZ 86004
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Holiday Inn Express Flagstaff
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Holiday Inn Express Flagstaff
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390 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Neot HaKikar, Israel
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Spent two nights at this excellent hotel on our trip to the Grand Canyon. The front desk was very friendly and helpful. Rooms were very clean and comfortable. The hotel is conveintly located off the interstate and close to many restaurants. Would stay here again.

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Key West, Florida
1 review
1 of 5 stars Reviewed yesterday NEW

Never again will we stay at a holiday inn. Caution the hotel does not have a large enough boiler to facilitate hot water for all rooms in the mornings. Better take a shower at night or find another hotel. Would of been nice to know before check in.

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Travelers are raving about these Flagstaff hotels

Agoura, California
Top Contributor
92 reviews 92 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed here prior to going down the river.... it was clean,nice people, free breakfast, nice room for the price. comfy bed..... no its not the hyatt, but it just what we needed. the hotel next door has a great restaurant.... northern pines.

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Hugh B, Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit the river. We look forward to welcoming you back soon! Best, Jordan Mauck Assistant General Manager More 

Oklahoma City, Oklahoma
Top Contributor
53 reviews 53 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I am giving this hotel five stars for its unfailing reliably good rates. I have stayed here many times over the years during my cross country travels and because it is large, they usually have availability. There are a few grumbling reviews on here but I think they are undeserved. This is formerly a full service Holiday Inn that has... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Dear Leslie, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Best, Jordan Mauck Assistant General Manager More 

Fairfax, VA
Top Contributor
90 reviews 90 reviews
62 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 4 nights last week and were very pleased. We had a room on the back, with a gorgeous view of the mountain - and some light industry buildings across the street. It is located near the interstate and local roads, a Walmart, Cracker Barrel, Denny's, Outback, etc. so there are many choices of convenient places to... More 

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello cmujmumom, Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of beautiful Flagstaff and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We look forward to seeing you again. Best,... More 

Las Vegas, Nevada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We made reservations with short notice at this location, based on being a IHG rewards member. We had been staying at HI's for the week and assumed this location would be just as nice as the others. Wrong. While they claim to have gone thru renovations, their choice of color schemes leaves a lot to be desired. Blue, teal, green... More 

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Lauri911, Thank you very much for taking the time to provide feedback regarding your response. The color scheme that you mention actually comes from the Holiday Inn Express brand directly. We appreciate your input on our renovations. We are glad that you felt our staff to be friendly and helpful. We appreciate your continued loyalty toward IHG Hotels &... More 

Pittsburgh, Pennsylvania
Top Contributor
55 reviews 55 reviews
44 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Check in was quick . Pool was a bit frigid. It's inside and out . It was chilly weather. Breakfast was basic but did the job . Room was clean . A little small but fine . All in all a okay place for a night on our tour!

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello sandytoes4ever, We thank you for your feedback regarding your visit. We are glad that we were able to serve you during your visit to Flagstaff. Please do think of us again for future visits to beautiful pine country. Best, Jordan Mauck Assistant General Manager More 

Minneapolis
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed at the HI Express in Flagstaff and it was very disappointing. We typically stay at HI Express because they offer a clean, comfortable room at a fair price. This hotel was very tattered even though they appear to have refurbished the rooms and lobby area. There hallways have big dents in the walls, the shower did not drain,... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello wintertraveler64, My name is Jordan Mauck and I am the Assistant General Manager for Holiday Inn Express - Flagstaff. We appreciate your honest feedback regarding your recent visit. I would like to apologize for failing to meet the expectations of what to expect out of the IHG brand. We do appreciate your continued loyalty toward the Holiday Inn brand... More 

San Diego, California
Top Contributor
70 reviews 70 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 16, 2015

I stayed at this hotel before and after a visit to the Grand Canyon. Staff was friendly and welcoming. Breakfast was much better than most Holiday Inn Expresses: better variety and constantly being cleaned and restocked. Room was quiet and comfortable. Cost was extremely reasonable. Would definitely stay here again and would happily recommend it.

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Bob, Thank you very much for taking the time to provide feedback from your recent stay. We are grateful to have had the opportunity to serve you. We are glad that you enjoyed our breakfast and the variety of items offered. We do hope that you think of us for future visits to beautiful Flagstaff! Best, Jordan Mauck Assistant... More 

Greenwood, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2015

Arrived late with no reservation. No rooms available. Although visibly tired from the 873 mile drive from OK City, OK, I encountered desk clerk Kelcy. She noted my direction of travel and phoned Prescott, AZ to advise them of my impending arrival. The RSVP was guaranteed, a conformation number given and I even felt that Kelcy made a quick, yet... More 

Was this review helpful? Yes 2
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Chris, Thank you very much for taking the time to provide us with with you experience. We are glad that Kelcy was able to assist you. Please note that your comments certainly will be shared with Kelcy as well as the rest of our staff. If your travels ever bring you to our area, please do think of us.... More 

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