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Holiday Inn Express Flagstaff

2.5 of 5 2320 E Lucky Lane, Flagstaff, AZ 86004
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Holiday Inn Express Flagstaff
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366 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rosebush, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars NEW

I seldom write poor reviews, but this hotel was the worst of the HIE's we stayed at during a recent vacation. Pluses: good beds, clean linen, and an average breakfast. Negatives: the drain in our bathtub was s-l-o-w, so we were wading at the end of a shower. Our clock did not work, and though I mentioned it to the... More 

Was this review helpful? Yes
Brian T, Manager at Holiday Inn Express Flagstaff, responded to this review

Howie S, Thank you for your feedback regarding your stay with us. I apologize that there was a cleanliness issue in the room. I myself notice all debris that I see in the room, I will definitely let housekeeping know about the shortfalls that you experienced. I wish our staff was more attentive for you when it came to local... More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Before I booked this hotel, I read that there was lobby remodeling with a lot dust. But the lobby remodeling was done when I arrived. Nice job. Very nice trendy new look of the lobby. The room is very Holiday Inn standard. Clean and comfy. Breakfast was good but you better get up early before you hit the crowded. The... More 

Was this review helpful? Yes 1
Brian T, Manager at Holiday Inn Express Flagstaff, responded to this review

Sean L, Thank you for your review on our hotel. I'm glad our renovation efforts in the lobby were to your liking. I'm glad we were able tot take care of you for breakfast, I apologize about the breakfast crowd, some days it is hit and miss when it comes tot he timing of the breakfast crowds. It is the... More 

Top Contributor
51 reviews 51 reviews
28 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Last minute I booked for two nights. I wasn't feeling well when I got there and thankfully I was given a room. It was 9.30am, this is unheard of, never have I gotten a room this early. But that is just the start, the lovely woman that checked me in, pointed toward breakfast and suggested I grab something before I... More 

Was this review helpful? Yes
Brian T, Manager at Holiday Inn Express Flagstaff, responded to this review

Hello RBL525, Thank you for your kind words. I'm glad our agent at the desk was able to take care of you that early in the morning. I hope you had to a chance to enjoy all the breakfast items that we offer. Thank you for choosing our hotel during your stop in Flagstaff. Thank you again for posting about... More 

Camarillo, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Great Stay!! Clean room, soap, shampoo, conditioner, lotion (all with great fragrance - not masculine or feminine). Clean linens, floors, tub, sink. Great place to stay. Even with remodeling they kept it accessible. I can't rate breakfast as I was in/out before breakfast.

Was this review helpful? Yes
Jordan M, Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Annette, Thank for posting about our hotel, I'm glad our room amenities were to your liking. The lotion and shampoo you will find at all Holiday Inn Express'. I'm sorry you weren't able to enjoy our breakfast, make sure to come back this spring and take advantage of the hotel breakfast offerings each morning. Cleanliness one area that we... More 

London, England, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Cheap and cheerful, but not quite so cheap! I really cannot say anything positive about the breakfast apart from thank goodness for cereal and milk! My partner asked what the light spots were in the curtains - my response: they were holes. The bed was comfortable enough as you would expect. The bathroom was clean. Obviously the property is going... More 

Was this review helpful? Yes
Jordan M, Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Richard, Thank you for our comment about our hotel. Yes we are finishing up our renovation efforts in the lobby and breakfast room. The rooms are complete now and are looking good. I will forward your comments along to our breakfast staff, we normally get rave reviews about our breakfast offerings. Thank you though for staying with, hopefully you'll... More 

Kelowna, Canada
Top Contributor
122 reviews 122 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

Easy to get to location from the highways and not far from the old town. The hotel has lots of parking. Good value with an excellent included breakfast. The room was quite large. Staff were very helpful. Better to go downtown to eat as he local eating places are the usual chains.

Was this review helpful? Yes
Jordan M, Manager at Holiday Inn Express Flagstaff, responded to this review

Hello ShadowManitoba, Thank you for your feedback about our hotel. I'm glad you enjoyed your stay as well as the town. You are correct that the great local places are located downtown. Next time you stop in you might want to try Northern Pines restaurant just a walk down the road from our hotel. There is also Lafonda Mexican restaurant... More 

Alesund, Norway
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here last summer during our Route 66 travel. The hotel in general was nice, the room was not bad at all, didn't seem very outdated and old. We were staying here because it wasn't so far from Grand Canyon, a bit over 1 hour drive. The staff was really friendly and helped us finding the best route to... More 

Was this review helpful? Yes
Jordan M, Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Norwegians, Thank you for your comments our hotel during your stop in Flagstaff. I'm glad our facilities and staff took care of you and your family while you were here. We are winding down our renovation in the meeting room now, we're looking forward to a great spring. Our pool is definitely different than the normal pools that your... More 

Frisco, Texas
Top Contributor
102 reviews 102 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff was very helpful, room and breakfast was typical HI Express. The property was in great shape, except for the noticeable able to the elevator and other more permanent fixtures. There's a Denny's across the parking lot and a Cracker Barrel and Outback Steakhouse within half a mile. Definitely recommended if you're stopping on the way through Flagstaff.

Was this review helpful? Yes
Jordan M, Manager at Holiday Inn Express Flagstaff, responded to this review

Thank you TCooper, I'm glad our staff took care of you during your stay with us. We do have the luxury of having quite a bit of restaurant offerings in our area. I hope you would be able to keep us in mind next time you're headed to Flagstaff again. Thanks for staying with us, have a great week. Brian... More 

Dublin, Ireland
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 22, 2015

Travelling in the US this January we have visited numerous of hotels in NY, Vegas and LA but when we were visiting Grand Canyon - we stopped in Holiday Inn in Flagstaff city. I must say that out of all the hotels we have been, this one (even though in the lobby it was a mess because of ongoing renovations... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello missViii, Thank you for taking the time to write a review on Trip Advisor. We appreciate your honest feedback. Our renovations are just about wrapped up and we would love to have you with us again. Please do think of us for future visits to beautiful Flagstaff. Best, Jordan Mauck Assistant General Manager More 

Winnipeg, Canada
Top Contributor
66 reviews 66 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 15, 2015

The lobby was being renovated when we stayed here, it will be nice when its done, but for now its a mess. The elevators are very old but they still work, hopefully they might replace them as well. The room we were in had been renovated and was nice, 5th floor and very quiet. Beds were very comfortable, not too... More 

Was this review helpful? Yes 1
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello gillesph, My name is Jordan Mauck and I am the Assistant General Manager for Holiday Inn Express - Flagstaff. I am terribly sorry for your experience at our hotel. I take comments like this very seriously and never make excuses for our shortcomings. I apologize for your visit being out of the ordinary of what to expect from an... More 

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Additional Information about Holiday Inn Express Flagstaff

Address: 2320 E Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Flagstaff 2.5*
Number of rooms: 50
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff

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