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All 65 Flagstaff hotels

Holiday Inn Express Flagstaff

3.0 of 5 Hotel   |   2320 E Lucky Lane, Flagstaff, AZ 86004
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Ranked #19 of 65 hotels in Flagstaff
A recent review
4 of 5 stars reviewed yesterday
Kelli K Seattle, Washington
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298 people have reviewed this hotel

Traveler rating
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    74
    23
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our family spent two days in Flagstaff at the Holiday Inn Express. We spent our days visiting the ancient Pueblo sites in the vicinity and our nights at Lowell Observatory. The hotel was clean, the staff very friendly and the pool was really fun (indoor / outdoor - perfect for spring in Flagstaff!). The kids absolutely loved the pancake machine... More

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NJ
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for one night on a cross-country road trip. I was told when I checked in that I was getting a newly renovated room that nobody had stayed in yet. The building itself looks really worn out and in need of repairs, but it seems they are definitely working on fixing it up. The new room was really... More

Was this review helpful? Yes 3
Mesa, Arizona
Top Contributor
83 reviews 83 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is under renovation so it was a touch messy but not too bad. Customer service was great and the rooms were fine considering the older age of the building itself. I would rate it as a 3 star hotel just based on some of the wear and tear but it was comfortable. The heater did not have a... More

Was this review helpful? Yes 3
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review

Dear Jennifer D, Thank you for taking the time to leave a review about your stay. We are glad you enjoyed your stay and received excellent service from our staff. You mentioned not having a thermostat in your room. I wanted to let you know that one of the many exciting changes that our renovation is going to be bringing... More

Phoenix, Arizona
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

From the moment we arrived, very friendly and helpful staff. We arrived early and our room was not ready. We were given another room. 30 minutes in, we realized we were right next to elevator. No, problem. Out for lunch and on our return, new room. Lovely pool, half being inside, with dividers you could swim through, outdoor hot tub.... More

Was this review helpful? Yes 7
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review

Dear Bubbabear633, Thank you for taking the time to leave a review about your stay. We are glad you enjoyed your stay and that our staff was so accommodating to you. As you noted, we are undergoing a renovation and we are very excited about the upcoming changes we have planned for the hotel. Again, we appreciate you taking the... More

las vegas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice hotel, same as all other Holiday Inn Express and with a bevy of helpful staff members. Not really close enough to walk to anything but a short drive to downtown for shops and restaurants and about 30 minutes to the slopes.

Was this review helpful? Yes 12
Kansas City, MO
Top Contributor
82 reviews 82 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our family stays in a lot of Holiday Inn Express properties on road trips throughout the country. This one is different than any we've stayed in before. First, it's an older high-rise building that was built as another brand and turned into HI Express. It is currently undergoing renovation on the top floor, and it looks like it could use... More

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Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review

Dear travelm0m64, Thank you for taking the time to leave a review about your stay. We are glad you enjoyed your stay and received excellent service from our staff as we pride ourselves on our customer service. You mentioned in your review that renovations were being done on the top floor, and I wanted to let you know that you... More

Tucson, AZ
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is not the first time, neither will be the last, that we've stayed in this hotel, always with very pleasant experiences. Quick access to I-40 and Historic Route 66, but note that hotel is surrounded by light industrial uses. There are some restaurants and gas station within a walking distance. Our kids love the partially-indoor heated pool, but note... More

Was this review helpful? Yes 9
IHGCare, Guest Relations Manager at Holiday Inn Express Flagstaff, responded to this review

Dear Maria-Tucson, Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the HVAC system. While we understand that your stay was not 100% satisfactory, we would hope that you... More

Thunder Bay
Contributor
15 reviews 15 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed two nights and had adjoining rooms. We had renovated rooms and they were very nice. The breakfast was good and we enjoyed the pool and hot tub. The hotel is currently under renovation but we were not disturbed by any of the work.

Was this review helpful? Yes 10
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This Holiday Inn Express was disappointing in comparison to our other HIE experiences. The bed at this location was not as comfortable as other HIE. It was not the higher end plush pillow top I've previously experienced. The decor was also plain and more "budget" style.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Flagstaff, responded to this review

Dear ReeceBrunk, Thank you for taking the time to provide feedback on your stay. It is unfortunate the bed in your room prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments... More

St. John's, Newfoundland, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 10, 2014

A couple hours from the Grand Canyon. Nice rooms, decent beds. Okay pool and hot tub outside too. Loved the breakfast in the morning - very nice touch. Lots of info, close to a mall and lots of restaurants and stores.

Was this review helpful? Yes 10

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Additional Information about Holiday Inn Express Flagstaff

Also Known As:
Holiday Inn Express Hotel
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff
Flagstaff Holiday Inn
Address: 2320 E Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 65 hotels in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Flagstaff 3*
Official Description (provided by the hotel):
When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more   less 
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