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All 65 Flagstaff hotels

Holiday Inn Express Flagstaff

3.0 of 5 Hotel   |   2320 E Lucky Lane, Flagstaff, AZ 86004
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Ranked #21 of 65 hotels in Flagstaff
A recent review
4 of 5 stars reviewed 1 week ago
alamedafrances alamedafrances
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325 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Ketchikan, Alaska
Top Contributor
102 reviews 102 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

If you like the smell of mildew while taking a shower, this place is for you. If you like to look up at the ceiling during your shower and see mold on the ceiling, this place is for you. It doesn't end there, unfortunately; I got 2 knocks on the door from housekeeping this morning in spite of the 'do... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Ken D, Thank you for taking the time to write a review. We appreciate all guest comments in an ongoing effort to provide outstanding customer service. I would like to apologize for the inconvenience of being disturbed even though your “Do Not Disturb” sign was hanging. All comments will be shared with our staff to prevent this from happening... More

alamedafrances
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here on our way out of Arizona and into New Mexico. Very efficient as far as having adequate space in the room, an indoor pool and complimentary breakfast to boot! The front desk staff named Kat and Jasmine were extremely attentive and pleasant as well as being efficient and thorough. Both are a valuable asset to the hotel... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Alamedafrances, Thank you for taking the time to write a review. We appreciate all guest comments in an ongoing effort to provide outstanding customer service. We are very please you were able to experience quality customer service from Kat and Jasmine while at our hotel. We are also thrilled you were able to take advantage of our indoor/outdoor pool... More

Mesa, Arizona
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 1 week ago

Planned to book the largest room they had w 2 queens, Tried to book online for 5 people but the site wouldn't allow it. So I booked for 4. Not booking 2 rooms for my family of 5! Also we were sure the listing said kitchenette, which is also what we were looking for since we were staying 2 nights... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Karen M, Thank you for taking the time to write a review. We appreciate all guest feedback in an ongoing effort to provide outstanding customer service. We are pleased to see you enjoyed the pool and the cleanliness of the hotel. I am very sorry the size of your room could not accommodate for your family of five. We... More

Montrose, Pennsylvania
Contributor
17 reviews 17 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After reading reviews I decided to stay at this hotel as it had a pick-up service at Amtrak station. Glad we did. We arrived late at night and called for our pick-up. They came without a hitch. Next day went to rent our car. Had major problem with our Hertz reservation. The Hertz franchise at the Amtrak station had closed... More

Was this review helpful? Yes
Kai-Leigh B, scflgll@swhm.com at Holiday Inn Express Flagstaff, responded to this review

Hello Veea C, Thank you for taking the time to leave a review about your recent stay. I am glad toy enjoyed your time while at the Holiday Inn Express in Flagstaff. I am thrilled to see you were able to experience our quality customer service during a difficult time with your car rental. We appreciate all your kind worlds... More

Chicago, Illinois
Top Contributor
59 reviews 59 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Holiday Inn Express and IHG properties have become my hotel of choice because of their consistently high standards. This hotel is a fair example of those standards. The room and bathroom were scrupulously clean with an abundance of towels. Complimentary breakfast in a well appointed, charming dining room is always a plus. The parking lot was well lit with ample... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Pepper W from Chicago, Illinois, Thank you for taking the time to leave a review. We are excited to hear you enjoyed your stay while in Flagstaff. We are thrilled you had the time to take advantage of our hot breakfast in the morning. We pride ourselves on quality customer service and we delighted you had the opportunity to... More

Aliso Viejo, California
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you want a nice place to stay that is only an hour away from the Grand Canyon, then consider staying here. They recently remodeled many of their rooms, and were in the midst of painting the outside of the hotel. The room itself was clean and well appointed. I further appreciated the fridge and microwave for snacking requirements of... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello ToniN705 from Aliso Viejo, California, Thank you for your review. We are thrilled to see you enjoyed your stay. We pride ourselves on providing top notch customer service. I would like to apologize for the inconvenience with your T.V. freezing; this will be brought to our maintenance team’s attention. I am excited you were able to take advantage of... More

Redlands, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 26, 2014

Our room needed paint, the toilet paper holder was falling off, the entrance to the hotel was crumbling. However, the staff was very gracious and went out of their way to see to our comfort. We appreciated the guest laundry access.m

Was this review helpful? Yes 1
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Terry C, Thank you for taking the time to leave a review about your stay. We are currently going through a full renovation of our hotel. Our guest rooms are being remodeled from wall to wall including: new wallpaper, bedding, furniture, carpets, as well as new art work. We just completed the exterior painting to the building and now... More

Lismore, Australia
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 23, 2014

Even though the refurbishment is in progress, staff and management were extremely careful that it had minimum impact on customers. Our room had already been upgraded with new everything. The bed was very comfortable and there was plenty of space in the room for bags etc. Would definitely recommend staying here.

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Hello Porka54 from Lismore, Australia, I would like to thank you for taking the time to leave a review. We are glad to hear you enjoyed your stay while visiting Northern Arizona. We hope you come back in your future visit to the area. Again thank you for your kind words, see you soon! Best wishes, Kai-Leigh Barone Sales Coordinator... More

Rochester Hills, Michigan
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 15, 2014

We used my IHG points to stay at this hotel. All in all it was a clean hotel with a wonderful breakfast. The building is obviously tired, but is in the midst of remodeling - one can only imagine how much nicer it will be when finished. Hotel has a pool that is half indoor and half outdoor - my... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Dear DrMarkDG, Thanks for choosing our hotel while visiting the Flagstaff area. As we value guest feedback I want to also thank you for taking time to provide us comments regarding your stay. We are pleased to hear you were able to take advantage of our full hot breakfast as well as our indoor/outdoor heated pool. I would like to... More

Nieuwegein, The Netherlands
Top Contributor
78 reviews 78 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 14, 2014

These past 3 weeks I stayed in HI Express hotels in Page AZ, Cortez CO, Santa Fe NM and Flagstaff AZ and I noticed a lot of similarities. In every hotel the size of the room was generous, but there were no wardrobes. A 3-drawer cabinet is not nearly enough for your holiday luggage and you are forced to keep... More

Was this review helpful? Yes
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review

Dear Emprie07, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am delighted with the compliments you afforded to our hotel; we work very hard to ensure our facilities and... More

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Additional Information about Holiday Inn Express Flagstaff

Address: 2320 E Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Flagstaff 3*
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more   less 
Number of rooms
50

Questions & Answers

Questions? Get answers from Holiday Inn Express Flagstaff staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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