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Holiday Inn Express Flagstaff

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2320 E Lucky Lane, Flagstaff, AZ 86004
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Holiday Inn Express Flagstaff
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Holiday Inn Express Flagstaff
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419 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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St. George, Utah
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Late night and a long day brought me to Flagstaff late on a Wednesday night. Too tired to continue I agreed to $189 a night for a handicap room and a queen bed. Had a great view of the train tracks and freeway.

Was this review helpful? Yes
Jordan M, Front Office Manager at Holiday Inn Express Flagstaff, responded to this review

Thank you Jay P., We appreciate you taking the time to submit a review. Throughout the summer with all the tourists headed to the Grand Canyon, our rates do increase for our peak season. We hope that you were able to relax and rest after your long day. Unfortunately, the location of the hotel is between tracks and the highway... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

At festival pricing, we got a great value. Comfortable beds and pillows. Nice breakfast spread. Friendly staff. Pool and spa, clean and working. It is a little dated decor but the bathrooms have been updated. Worst thing - wifi connection was terrible. Best thing - men in kilts, lots of men in kilts! But only for that weekend.

Was this review helpful? Yes
Jordan M, Front Office Manager at Holiday Inn Express Flagstaff, responded to this review

Thank you Artacyn, We appreciate your feedback on your stay with us. We are glad to hear you had a great time in Flagstaff for the Celtic Festival. Our hotel has been completely renovated and I have past your comment regarding the WiFi onto the department head. We hope to see you again for future visits. Best, Austin Russell Front... More 

Bermuda Dunes, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Not sure what more you can expect from a Holiday Inn Express. Rooms are, well - Holiday Inn. Staff is rude and seems put out. If it hadn't been so late at night traveling I would have kept on going. Overpriced for a 9 hour sleep over. Left an item there and they were not at all helpful in getting... More 

Was this review helpful? Yes 3
Jordan M, Front Office Manager at Holiday Inn Express Flagstaff, responded to this review

Cheeks1994, We appreciate your honest feedback. Your comments have been shared with our Management team. Safe travels, Austin Russell Front Office Manager More 

Travelers are raving about these Flagstaff hotels

Rio Rancho, New Mexico
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay here every time we are traveling. The staff is always very friendly and helpful. The rooms are clean but nothing remarkable. We have stayed at better and worse holiday inns. I like there are places to eat within walking distance, which is nice when u have been driving all day.

Was this review helpful? Yes
Jordan M, Front Office Manager at Holiday Inn Express Flagstaff, responded to this review

Gina M., Thank you for providing feedback on your stay. We are glad to hear you are a frequent guest when travelling. We hope your experience with us only grows. See you Next Time, Austin Russell Front Office Manager More 

Ash Fork, Arizona
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

For more than $200/night (July, 2015) I expected a lot more. The rooms are cramped. The decor is showing signs of wear. The closing edge of the wooden door of our room had a dent in it suggesting past application of a crow bar. Only one elevator seemed to be working, and people were complaining about the long wait times.... More 

Was this review helpful? Yes 1
Jordan M, Front Office Manager at Holiday Inn Express Flagstaff, responded to this review

Good Day Mr. Platt, My name is Austin Russell and I am the Front Office Manager of the Holiday Inn Express in Flagstaff. I apologize that you did not find your stay as satisfactory. I do not make any excuses for our shortcomings and take all comments very seriously to make all our guests feel happy and satisfied. Yes, our... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is small and clean great for something quick. The service is good, but I went with a some friends that didnt know english and they struggle trying to comunícate. Near by is a delicious restaurant.

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Viviana, Thank you for taking the time to provide feedback regarding your visit. We appreciate your honest remarks and are glad that you enjoyed your overall visit. We hope that you do think of us again for future travels! Best, Jordan Mauck Assistant General Manager More 

Chino Hills, California
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an older hotel, the rooms are noticeably smaller than other Holiday Inn Expresses. The walls are thin. The rooms have been redone with new wallpaper and decor. The air conditioning in our room leaked water onto the floor, which got the bottom of our suitcases wet and made my allergies act up. The hotel is close to the... More 

Was this review helpful? Yes
Jordan M, Front Office Manager at Holiday Inn Express Flagstaff, responded to this review

Carol H, Thank you for taking the time to respond with a review on your stay and our hotel. We are still working on little renovations to make our hotel feel new. We apologize for the inconvenience of the A/C Unit and have made that our number one priority in our maintenance department. We hope that you will consider us... More 

uk
Level Contributor
50 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room okay, but pool facilities shocking! Absolutely freezing water! It took me fifteen minutes to get my 11 year old son in the water, and he is a swimmer in a swim club! Whilst trying to coax him in I think I was in danger of getting hypothermia!! Shabby, run down facilities. Hot tub crumbling around sides, no bubbles, just... More 

Was this review helpful? Yes
Jordan M, Front Office Manager at Holiday Inn Express Flagstaff, responded to this review

lizziemartie, Thank you for submitting a review on your stay with us. We are doing everything we can to update our older building. We apologize if it did not meet the standards of what you expect from an IHG branded property. Best, Austin Russell Front Office Manager More 

Prescott, Arizona
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Noisy door slamming by other guests. After falling to sleep early, at 1:20 A.M. was awakened by a continuous vehicle horn that lasted for 20 minutes. The vehicle was located below 2nd floor window. When the noise finally stopped, was not able to sleep the rest of the night. The free breakfast was great. The hotel staff was friendly. Will... More 

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Larry H , Prescott, Arizona, We would like to thank you for choosing Holiday Inn Express - Flagstaff. We understand the importance of receiving a good night sleep. Unfortunately, it sounds like you received the opposite of just that. The noise experience that you had is extremely out of the ordinary and unfortunately happens to be one of those... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is a little older than a lot of Express but is very well kept. All the common area was spotless and I enjoyed the pool. The rooms were being updated when we were there. The rooms were a little small.the breakfast was standard Express breakfast.

Was this review helpful? Yes
Jordan M, Assistant General Manager at Holiday Inn Express Flagstaff, responded to this review

Hello Mark H, Thank you very much for taking the time to provide feedback regarding your visit. We are thankful to have been your resting spot as you were attending a wedding. We hope to see you again for future visits to beautiful Flagstaff. Best, Jordan Mauck Assistant General Manager More 

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