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BEST WESTERN Pony Soldier Inn & Suites

2.0 of 5 3030 East Route 66, Flagstaff, AZ 86004
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BEST WESTERN Pony Soldier Inn & Suites
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595 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Pony Soldier Inn & Suites
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Scottsdale, Arizona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed February 19, 2014

As we continued our motorcycle journey we stopped in Flagstaff for the night. I was a little disappointed in Best Western with the condition of this motel. The location was way on the outskirts of town, in a somewhat sketchy area. We timed the freight trains coming by at 10 minute intervals. The room was clean but very, very small.... More 

Was this review helpful? Yes
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your comments. I am not sure when you visited us as we try to upgrade our Platinum and Diamond members when we have availability. Sometimes on busy weekends or days, we are unable to upgrade as we only have 14 King Suites. It is true that we are about 3 miles from Historic Downtown Flagstaff. There are... More 

Colorado Springs, Colorado, United States
Contributor
15 reviews 15 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 14, 2014

Typical of standard Best Western; nothing stands out as exceptional. Nearby railroad has heavy traffic so try to book room away from tracks. Parking unusually tight. Breakfast OK except no bacon or sausage. Except for trains, quiet despite sold out. Not near downtown Flagstaff.

Review collected in partnership with Best Western

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Phoenix, Arizona
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 9, 2014

Friends of mine stayed at the hotel. When they got home they called me and left a voice mail praising the hotel and staff, they had an excellent time. Thank you for the excellent time, they will return!!

Review collected in partnership with Best Western

Was this review helpful? Yes
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your review! We have many family and friends make arrangements for their guests while visiting Flagstaff. I am happy to hear they enjoyed themselves, the hotel and our staff; and even happier that they will return! Thanks again, Scott Grams General Manager More 

Elizabethtown
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 3, 2014

I don't know why it only received two stars. We absolutely loved our stay at this hotel. They upgraded us to a king suite and it was so spacious! It was well worth the $20 more that we paid to stay at this hotel versus all of the other hotels that we stayed at during our trip. The breakfast was... More 

Was this review helpful? Yes 1
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for thoughtful review. It is always nice to get a positive review from a senior contributor and a well traveled guest. We upgrade guests when we can, and our King Suites are very popular with families. Thank you for mentioning our breakfast as we have upgraded our offerings to meet our guests requests. Our Staff is incredible, and... More 

Monona
1 review
5 of 5 stars Reviewed February 3, 2014

Everything was good. Restaurants nearby. Some traffic noise during night but nothing woke me. Breakfast was unusually good for a hotel of this type. I would recommend this hotel to anyone wishing for a pleasant, comfortable place to stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your review. Your recommendation: "I would recommend this hotel to anyone wishing for a pleasant, comfortable place to stay." is all that any hotel could ask for. Thanks for the kudos on our breakfast as well! Scott Grams General Manager More 

Tulsa, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 3, 2014

Had a nice stay, beds ok,, room some dated, but still fine and was clean. Would stay there again. Good breakfast.. Should have looked at the king rooms though. Smaller double queen rooms on east side. No elevator for upper rooms. Limited on walking distance restaurants. Have stayed at a couple other, not to mention names, Flagstaff motels and this... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for staying your first time at our hotel, and mentioning that you would stay here again! Rewards points are only given to qualified rates and are not valid for promotional or coupon rates. Our King Suites are very nice, but are a bit more $$$'s. I am happy to hear you had a nice stay. Scott Grams General... More 

Gilbert, United States
1 review
5 of 5 stars Reviewed January 23, 2014

I'm definitely returning to this hotel when I come back to Flagstaff! The staff is very friendly and extremely professional. The accommodations are quite nice (especially the King suite with 2 bathrooms) and better yet, they are dog/pet friendly. It's located just minutes away from downtown where you can find local breweries, exquisite local shopping, the perfect cup of coffee,... More 

Review collected in partnership with Best Western

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Denver, Colorado
1 review
4 of 5 stars Reviewed January 23, 2014

We were so pleased with our stay here. Better than expected for the money! Our dogs were welcome for a flat rate of $20. The room is not huge, but had a small table and chairs and a decent amount of floor room for our dogs to enjoy. The shower was hot and the bed was comfy. We stayed on... More 

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otis orchards, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 20, 2014

OK-staff very friendly and accommodating.. We don't like artificial eggs - otherwise breakfast was good and adequate. Not a fan of slidding glass doors to bathroom but doesn't appear to be much which can change that - easy to put up with it.

Review collected in partnership with Best Western

Was this review helpful? Yes
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your review. I am happy to hear you found our staff to be friendly and accommodating. Our scrambled eggs are not artificial. They are pre-cooked as many hotels use, and are heated in the microwave before being transferred to the heated holding pan. As far as the sliding bathroom door, some guests love them, others not so... More 

Illinois US
Top Contributor
121 reviews 121 reviews
40 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed January 17, 2014

We strayed here since they allow dogs. They have a dedicated doggie exercise area and bags are provided. The area had not been cleaned and we asked staff to clean it particularly since we paid a $20 fee. The area was not cleaned during our stay and staff credited the $20. As far as location of the room....they put pet... More 

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Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 East Route 66, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pony Soldier Inn & Suites 2*
Number of rooms: 75
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Hotel Style:
#10 Business Hotel in Flagstaff
#12 Family Hotel in Flagstaff

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