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BEST WESTERN Pony Soldier Inn & Suites

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3030 East Route 66, Flagstaff, AZ 86004
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BEST WESTERN Pony Soldier Inn & Suites
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740 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

This motel is located on historic route 66 right next to railroad tracks in an area of town that had I known, I would not have stayed at Best Western. I was allowed to check in early, which I greatly appreciated since I was hot and tired. The hallway to the room is dimly lit and rather narrow walkway to... More 

Review collected in partnership with Best Western

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Chesapeake, Virginia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Staff is friendly. Room was very clean and quiet. Separate building with plenty of space for the complimentary breakfast. Bed was very comfortable! Good water pressure in the shower. If you have trouble with steps, be sure to ask for first floor. Don't think there is an elevator to the second.

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Tucson, Arizona, United States
Level Contributor
132 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was small, but clean. The bed was a pillow top, so it was a little soft for me, but still comfortable. The front desk staff was friendly upon check in and other staff members that we saw also greeted us. I was concerned about the train traffic since the tracks are across Rte. 66 from the hotel, but hardly... More 

Was this review helpful? Yes 1
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for taking the time to write a review! We are pleased to hear that you enjoyed your stay with us! Our staff really does try to go the extra mile to make our guests feel welcome and we love to hear it when we’ve hit the mark for good service! Have you looked into staying in... More 

Arizona
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms were clean, staff was very nice, but do not get a west-facing room (even numbered) in the summertime. Highs were in the 90s when we were there, and from 3:00 to about 9:00 p.m. the room was incredibly warm. The window air unit was blowing as hard as it could, but the room just stayed uncomfortable in the... More 

Was this review helpful? Yes 1
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings! Thank you for your recent stay with us! I’m happy to hear that you were pleased with both the cleanliness of your room and our friendly staff. However, please accept my apologies that you were uncomfortable during the heat wave. Normally our PTAC units are the fastest way to cool down rooms to individual preferences, but we have had... More 

Tustin, CA, United States
1 review
4 of 5 stars Reviewed 1 week ago

We always stay at the "Pony" for there is no other consideration. Why? It is a Best Western Hotel. Great Rooms, some with two baths, great breakfast, The place is well maintained, and it is right on Old "66" which has a lot of history. Great places to eat like Grandmother's Kitchen and Miz Zips. Beautiful surroundings and the streets... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings! Thank you for being such a loyal guest to our Best Western Pony Soldier! We are so happy you enjoyed yet another stay with us. We love it when guests have such a positive experience that they keep coming back! Flagstaff is quite charming and rich in Route 66 history as you’ve said and it’s great to hear you... More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

On my way to the First Mesa I decided to stay over night in Flagstaff to do a little antiquing . I like to stay in Best Westerns because they are normally clean and comfortable . This one was clean but a very small room for way too much money . I did have a great stay despite the cost... More 

Was this review helpful? Yes 2
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings! Thank you for your recent stay with us and taking time to write a review. Flagstaff is a great place for antiquing-- hopefully you were able to score a few hidden treasures! I’m glad to hear you had such a nice stay with us and that we were able to give you the comfort and cleanliness you can rely... More 

New York
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very good bed. Breakfast was not so good. Food seemed old. Eggs had lumps in them. Would stay here again. This is a convent location for anyone heading north from Flagstaff. Nice and clean. Beds very comfortable. Good pillows.

Review collected in partnership with Best Western

Was this review helpful? Yes
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, Thank you for your recent stay and taking the time to write a review. So glad to hear that overall you enjoyed your experience with us and would be confident in choosing our hotel again! I am disappointed though, to hear that the breakfast did not suit your preferences. Although I am sure the food is fresh, I will... More 

West Des Moines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

squeaky floor above us--could hear the occupants every time they moved. Breakfast items were not very thrilling. Upon check in was greeted by a less than enthusiastic employee, who told me that there are NO public restrooms in the lobby area. "You have one in your room". The A/C unit was was noisy as well, keeping me up most of... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, Thank you for your recent stay with us. It is always our priority to make each guest feel welcomed, and I deeply apologize that is not what you felt upon check in. It is disappointing to know we were not able to turn your experience around while our guest. In these situations, we always ask how can we use... More 

Gilbert, AZ, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Eggs and potatoes were cold and rubbery. Other foods were okay. Small pool. Traffic was very heavy around hotel making it difficult to get out on highway. Many trains day and night. Staff were friendly and helpful. Beds were great!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Lewiston, Idaho, United States
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

First time to Flagstaff. Very nice staff with a good dinner recommendation. We only stayed one night on our way to the Grand Canyon, but now we want to go back and spend a few days in Flagstaff. Hotel was clean and comfortable. Breakfast was above average for a buffet breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, Thank you for taking time to write such a positive review! We love to hear when we have met or exceeded our guests’ expectations. So naturally, I’m quite pleased to learn that you enjoyed many of the benefits our hotel has to offer such as a friendly staff, comfortable accommodations, and our free breakfast! We hope you do come... More 

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