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BEST WESTERN Pony Soldier Inn & Suites

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3030 East Route 66, Flagstaff, AZ 86004
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BEST WESTERN Pony Soldier Inn & Suites
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BEST WESTERN Pony Soldier Inn & Suites
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714 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rose Bud, Arkansas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

After staying at various Best Western over the years and you get a feel of what to expect from this chain and have made it our #1 go to when needing a room but after arriving at the Best Western Pony Soldier in Flagstaff, Az we quickly realized this hotel was not up to the standard of Best Western's. The... More 

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Phoenix, Arizona
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good stay here. We had a room with a King and sofa bed, two bathrooms. Having just stayed in an uber-cramped room for 50 bucks more per night in Page, we were loving the extra room. We've stayed in several different hotels in Flagstaff and they've all been pretty basic and comfortable stays. This stay was similar but with extra... More 

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Tacoma, Washington
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We were lucky to get the last room available during this time as it was graduation weekend. No hotel coupons were being offered during this time and since booking another motel was impossible, we paid the going rate. The lobby was beautifully redecorated and the rooms were clean and updated and spacious. Even though the pool and spa were across... More 

Was this review helpful? Yes 1
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, Thank you for taking the time to share your experience. We’re thrilled to hear your stay exceeded all expectations, especially on a very busy weekend here in Flagstaff. We hope you will join us again. Keep your eye on our TripAdvisor page for specials and extra values added to your reservation. Best, Scott, General Manager More 

phoenix,az, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Best Western Pony Soldier is located on old Route 66. The property has been updated but still has a historic Route 66 feeling. The room was very clean and the.bath updated.The breakfast was very good and the area is being renovated. I will be back. There are several good dinner spots within walking distance.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, Thank you for highlighting our location, cleanliness, updated rooms and breakfast as the reasons you gave us a five star rating. We hope you will return for another fantastic experience at the Best Western Pony Soldier Inn & Suites. Best, Scott, General Manager More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We checked in and all was great until about 9:00 am when the fun began. The 4 people next door continually slammed the door until about midnight, and there was someone stomping down the hall upstairs until about 1:00 AM. My dogs are generally very quiet but with the noise next door and upstairs they were barking and growling along... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, I am so sorry you experienced noise in the late evening. This is not a normal experience for our hotel and I can completely understand your frustration. In situations like this, our team will do everything possible to contain disturbance. Thank you for mentioning it so we can review our procedures. I sincerely hope that the rest of your... More 

Mesa, Arizona
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here with a large group in May. The hotel was newly decorated and very clean. They were still working at redecorating the breakfast area but were still able to open for breakfast. They served a wide variety of food both hot and cold. Our whole group was pleased with the stay. The trip we were on was an... More 

Was this review helpful? Yes 1
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, Thank you for bringing your group to stay with us. I am so pleased to read it was a total success. Your willingness to return is the highest compliment we can receive. Best, Scott, General Manager More 

Atlanta, Georgia
Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We booked this hotel because we had difficulty finding acommodations, as it was graduation weekend. Although it was clean, we were disappointed with the facility based on what we paid. The hallways wete dimly lit and the carpet needed to be replaced. Breakfast was adequate, not great. Rooms were also not well lit. The staff, however, was helpful and friendly.

Was this review helpful? Yes 1
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, Thank you for your review. I sincerely appreciate your compliment on the general cleanliness you experienced and the friendliness of the team. In general, Flagstaff gets a little more expensive during the warmer months. It is becoming a high demand city due to its proximity to the Grand Canyon, Sedona, and other area attractions. But even as prices are... More 

Flagstaff, United States
1 review
2 of 5 stars Reviewed 1 week ago

Small, cramped quarters. Terrible, unhygienic breakfast buffet. Eggs and sausage had no sneeze guard. Not up to the Best Western name. I have paid less to stay at a Best Western on the beach! Save your money, and stay elsewhere.

Review collected in partnership with Best Western

Was this review helpful? Yes
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, I am sorry you had a negative experience at our hotel. Whenever we receive less than stellar remarks, we always seek to understand how we can improve and gain a future positive experience. I am surprised to hear your breakfast comments as we are just completing a remodel of that area. Regardless, I will be following up with the... More 

Santa Cruz, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were very tired after a 14 hour day behind the wheel of a moving truck. We were greeted with upgrades, excellent meal recommendations and very clean, comfortable and a luxurious room. Not to mention a very amazing staff..especially Kristi! Thank You!!!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, Thank you for choosing the Best Western Pony Soldier Inn & Suites as the first stop of your cross country move. We appreciate you spreading the word about the high Ievel of hospitality you experienced by Kristi and the rest of the team. Best wishes for a happy new home! Best, Scott, General Manager More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean room. Nice breakfast. Courteous staff. Room was a little small and could hear the train but not enough to keep you awake. Would stay again. Breakfast room was large and spacious. Outside dated but rooms updated.

Was this review helpful? Yes 2
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, Thank you for leaving a recommendation for others planning a trip to Flagstaff. A clean room, nice complimentary breakfast and a good night’s sleep equal a great stay worth repeating. Throughout the summer we planned projects to spruce up the exterior of the hotel too, to match all the recent interior enhancements. We look forward to welcoming you back... More 

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