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Canyon Inn Flagstaff

501 South Milton Road, Flagstaff, AZ 86001
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1 room 1 adult
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Canyon Inn Flagstaff
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151 Reviews from our TripAdvisor Community

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Flagstaff, Arizona
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

this place was a good fit for me and the family despite having issues in the past with the managers, id say this a good place to get away and enjoy the view of the peaks . the front desk manager is good at his job and knows the business and took good care of us

Helpful?
Thank infamousg1214
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

This hotel is super shady. I called and reserved a room, but never got the confirmation email I was promised. I called again a few days later to make sure my reservation was confirmed, and they had made it for the wrong day. After rereserving on the phone, I got the following "confirmation email": "hey this is aj from canyon... More 

Helpful?
1 Thank Michael S

Travelers are raving about these Flagstaff hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

The staff at the check out didn't know what to do and took us about 30 min to just check in. The rooms were ok and the cleaning crew would look in the Windows to make sure no one was in the room instead of knocking on the door. I would not recommend staying here.

Helpful?
1 Thank Butters2
Avery E, General Manager at Canyon Inn Flagstaff, responded to this review

Thank you for your response. We would like to apologize for the issues that you faced while checking in and checking out. We have spoken to our housekeeping about the methods that they were using to verify if the room was vacant or occupied, and informed them that they should be knocking to verify if the room is occupied. However,... More 

Gilbert, Arizona
1 review
1 of 5 stars Reviewed 4 weeks ago

When we got our room, there was long dark hair all over the floor tile and bathroom. It looked as though the room was never cleaned. Their website states "newly renovated", but I would never have guessed. The bathtub was just a thin plastic shell screwed in to the old bathtub and there was white silicon putty all around the... More 

Helpful?
Thank SPARCpenguin
Avery E, General Manager at Canyon Inn Flagstaff, responded to this review

Dear SPARCpenguin, Thank you for your review of our property. It saddens us to hear that your stay with us was far less than satisfactory. We have addressed the housekeepers that they are not paying enough attention to detail when cleaning the rooms, and that they need to pay more attention. Our property completed its renovation in February of 2014.... More 

Nanaimo, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 15, 2015 via mobile

Great location, easy to get too. The rate for 2 nights was very reasonable. The room was clean and spacious. The managers were friendly and helpful. If we are ever in the Flagstaff area and need a place to stay, this is the place.

Helpful?
Thank accommodation2014
Avery E, General Manager at Canyon Inn Flagstaff, responded to this review

Dear accommodation2014, Thank you for your review of our property. We are happy to hear that you enjoyed your stay with us at the Canyon Inn. We hope that the next time you come through Northern Arizona, you choose to stay with us again. More 

Atlanta, Georgia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed October 30, 2015

This was booked for a group of us by someone who must not have read the reviews. I can only say that the reviews are accurate. Our card was charged for multiple days before we even arrived - even though we had called ahead of time to pay with a specific card, for all rooms, and were told we couldn't... More 

Helpful?
2 Thank P_Larua
Avery E, Guest Relations Manager at Canyon Inn Flagstaff, responded to this review

Thank you for your review. We would like to apologize that the staff was rude to you, and the room was not maintained to satisfaction. However, we would also like to inform you that the Canyon Inn is now under new management. We hope that you may give our motel another try in the future. Thank you. More 

Level Contributor
3 reviews
1 of 5 stars Reviewed September 12, 2015 via mobile

After a reservation of 3 rooms with 2 queen beds each they only offered 2 rooms with queens and 1 with a king. The question if they did not have 3 rooms with queen beds the manager called me an a... hole and refused service. Never again!

Helpful?
Thank TopcatF4
Avery E, Guest Relations Manager at Canyon Inn Flagstaff, responded to this review

Thank you for your review. I apologize that the manager was rude to you upon check in, and did not complete your reservation correctly. In addition, I would like to inform you that we now have new management, and would hope that you would give us another try if you are passing through Northern Arizona. Thank you More 

Versoix, Switzerland
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 4, 2015

We had to stay at Flagstaff for our Grand Canyon visit. I had booked the hotel months ago and when we went there, the owner I guess was saying that we are lucky to have a room because they tried to charge but my credit card that morning but it was declined. First of all, why do you try to... More 

Helpful?
Thank GozdeSaral
Avery E, Guest Relations Manager at Canyon Inn Flagstaff, responded to this review

Thank you for your review. We are sorry that your stay with us was not as expected, and was not in the slightest bit satisfactory. In addition, we have instructed the housekeepers to pay more attention when they are cleaning the rooms and to the towels when they are washing them. Our staff should not have been rude to you,... More 

London, England, United Kingdom
2 reviews
1 of 5 stars Reviewed August 25, 2015

Upon arriving at the motel which was pre booked using Booking.com, the owners were not around to give us the keys to the rooms. They had stuck the keys on the window of the office with quite a cheery note wishing us goodnight. One of the room keys didn't work so we went to the office to fix this. Turns... More 

Helpful?
Thank Louise C
Avery E, Guest Relations Manager at Canyon Inn Flagstaff, responded to this review

Thank you for your response. We would like to apologize for the way that the managers treated you. She should not have been speaking to you that way. In addition, there is no circumstance to which rudeness is appropriate, nor threatening to phone the police. Again, we would like to apologize for the way that they acted. Currently, they have... More 

Wirral, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 16, 2015 via mobile

Me and my family had booked to stay at the Canyon Inn this summer during one of our yearly road trips in America. Flagstaff was our first stop off point between Las Vegas and Dallas and after a long drive we were just amazed by how beautiful the town was on arrival. That is were our luck ran out. As... More 

Helpful?
Thank SophieKateHodson
Avery E, Guest Relations Manager at Canyon Inn Flagstaff, responded to this review

Thank you for your review. We apologize that your stay with us was not up to satisfaction. We have also informed maintenance about the issues that you stated in this review. We acknowledge the areas of our motel that need improvement. We would also like to apologize for our manager's behavior. They should have not been addressing you or your... More 

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