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Quality Inn - Flagstaff / East Lucky Lane

2.0 of 5
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2500 East Lucky Lane, Flagstaff, AZ 86004
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Quality Inn - Flagstaff / East Lucky Lane
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Ranked #48 of 63 Hotels in Flagstaff
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236 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Fort Defiance, Arizona
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Their handicapped rooms are not handicapped friendly. The room was way too small. I couldn't get the wheel chair in the room so my mother had to use her walker which I almost didn't bring. We were barely able to get it between the bed and the desk. There was no room for our luggage so we had to put... More 

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

I am terribly sorry to hear of the difficulties you experienced during your recent stay with us. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We greatly appreciate your time in bringing a number of important matters to light and we hope that you... More 

East London
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked here as we could not find accommodation closer to the Grand canyon. The drive to the Grand Canyon took about 90minutes. A very scenic route. The gas station midway is a must see. About the Quality Inn- staff were very pleasant and helpful. Rooms were clean,but could do with a makeover. We had 2 double beds. No fridge... More 

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you for your compliments to our staff, hospitality and breakfast layout, though I do apologize for any inconveniences that you experienced. I am sorry for the issue with the car scratches and I thank you for bringing it to our attention. We hope that you will change your mind about giving us a second chance and that you will... More 

Fredericksburg, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is older and a bit dated. We found, however, it to be very clean and comfortable, It is very easy to get to right off the interstate. The location is also convenient to the road to the Grand Canyon. We left early for the Canyon so we didn't get to sample the breakfast. We got a very good... More 

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

We are sorry that you found our hotel to be older and a bit dated, though we are very pleased to hear that you found it to be very clean and comfortable and that you were still able to enjoy your stay. Thank you for taking the time to share this pleasant experience with our management, staff, and future guests.... More 

Alamogordo, New Mexico
Level Contributor
304 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The floor in our room slanted and was loose - when you walked across the room, the TV and chest rattled. The furniture was old, worn, and chipped. The chest had a drawer that would not stay shut - the maintenance man had to tape it with duct tape. When I turned on the fridge it sounded like it was... More 

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

We are so sorry if we weren’t able to meet your expectations of our hotel. We will definitely look into these issues that you mentioned and we will have our maintenance staff to work on these immediately. We are so glad to know that you liked our breakfast choices and we hope that you’ll give us another chance to give... More 

Travelers are raving about these Flagstaff hotels

Crossville, Tennessee
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was a disappointment compared with other Quality Inns we've stayed in. The bed was very uncomfortable, and the room felt really cramped. Unfortunately, Flagstaff hotels tend to be pricey just because of its location, but we vowed never to stay there again.

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

I am terribly sorry to hear of your disappointment with our hotel as you have encountered uncomfortable bed and cramped room. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. Thank you so much for bringing this matter to our attention. More 

NY
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This motel served as an excellent base for us when we visited the Grand Canyon which was just about an hour and a half drive away. The staff was friendly and helpful. We spent two nights. the bed was comfortable, the bathroom was clean with supplies. Our room faced the pool and it was quiet. The breakfast served was adequate... More 

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as friendly and helpful. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I do apologize for the inconvenience that... More 

Southwest USA
Level Contributor
4 reviews
2 of 5 stars Reviewed 4 weeks ago

This not so Quality Inn motel on Lucky Lane is outdated, with poor quality beds, beat up furniture and sloppy new paint jobs, tiny bathrooms and noisy air conditioners. For the price tag try your Luck elsewhere.

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked. Rest... More 

Houston, Texas, United States
Level Contributor
108 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was thee most expensive motel room we had on our cross country escapade, yet it was thee most disappointing. The Lobby & breakfast areas were newly built and comfortable, even though small for the size of the property. But the rooms were small and reminiscent of the "no tell motels" of the 1950's. You could see where the owners... More 

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

We are very sorry that you felt this way about your stay in our hotel. We certainly don’t want our customers to feel this way and we would like to assure you that we continuously find ways to improve our hotel to be able to serve you better. We will take your comments into consideration when doing future improvements. Thank... More 

Montebello, California
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

Small room, bathroom and rug did not feel clean. A bus load of tourist stayed there and the breakfast area was really crowded. Good location, close to I-40. Service was great, the breakfast food was good.

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you for taking the time to post this review you have of our hotel. Our staff would like to thank you for recognizing their efforts of providing you with great service. We are also glad that you enjoyed your breakfast. We recognize that there are things that we can still improve on and we would like to assure you... More 

New Jersey
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 19, 2015

My husband and I had a pleasant stay at the Quality Inn-Flagstaff / East Lucky Lane after a long day at the Grand Canyon. We were greeted with a warm welcome at the Reception Desk; our room was clean, comfortable and overlooked the pool; there was plenty of parking, and it was conveniently located to restaurants within walking distance. To... More 

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

We are so glad to hear from you and to learn that we were able to give you and your husband a pleasant experience. It is so rewarding to hear that we were able to provide a clean and comfortable experience. We are also very happy that you found our location to be convenient. It is wonderful to hear of... More 

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