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All 65 Flagstaff hotels

Quality Inn - Flagstaff / East Lucky Lane

2.0 of 5 Hotel   |   2500 East Lucky Lane, Flagstaff, AZ 86004
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Quality Inn - Flagstaff / East Lucky Lane
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Ranked #51 of 65 Hotels in Flagstaff
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203 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Union, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

But road noise is bad (lots of trucks on I40). Had trouble with the TV (front desk staff said remote didn't match set) and shower had no pressure even on the first floor. Also hard to access from town (had to go through gas station)

Was this review helpful? Yes
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

We appreciate your time in sharing the details of your recent experience with us. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. I do wish that we would have exceeded your expectations of service and accommodations and I hope you'll return... More 

Bendigo, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This quality inn is lovely, a little lower quality of the other quality inns that I've stayed at this week though. The location is good, the staff are friendly, the room is clean and spacious. It lacked a fridge and microwave, however reception did offer me the use of their microwave. The rooms are a little noisy though, I could... More 

Was this review helpful? Yes
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. I do apologize for the disturbance of your rest, and we appreciate that you have let us know about this inconvenience. I also want to apologize for the lack of certain amenities in your room. I am... More 

1 review
1 of 5 stars Reviewed January 4, 2015

Me and my family stayed at this hotel first impression of the staff they were just completely rude all expect the guy who was at the front desk at night. The room was not as spacious but we didn't care because we only needed somewhere to stay. The walls do seem that they are paper thin you can hear when... More 

Was this review helpful? Yes 1
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us such as rude staff, dripping water, noisy people, malfunctioned key, and slippery hallway. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2015

After slipping and falling on an unmarked patch of ice on a main walkway between rooms I informed the front desk that there was a huve patch of ice outside. Their response was that they could not find de-icing material. The negligent groundskeeping staff have made this hotel unbelievably dangerous for its customers, I am just glad I wasn't very... More 

Was this review helpful? Yes 2
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

I regret to hear that you weren't thoroughly impressed with our accommodations and services. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity of correcting such issues as quickly as possible. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services. More 

Moses Lake, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 19, 2014

I stayed in Flagstaff on the 19th of Dec this hotel price was good but seemed like it got all the Native Americans which is ok but was fearful of my trucks security. I asked for a 6 am wake up call never happened, Then the breakfast was not fully stocked no jelly and the tables and stools are extremely... More 

Was this review helpful? Yes
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues such as not waking you on the right time right away, as well as not fully stocked breakfast, aside from uncomfortable tables and chairs. We value your opinion and... More 

Pasadena, California
Top Contributor
79 reviews 79 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 3, 2014

This is a great value if you need to stay in Flagstaff. It cost just $55 for one night for two including breakfast. It is conveniently close to Interstate 40. Historic downtown Flagstaff is just a few blocks away. We were pleasantly surprised by the breakfast which included coffee, eggs, sausages, orange and other juices, various breads, and yogurt. You... More 

Was this review helpful? Yes 1
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

We are very happy to hear that you really enjoyed our breakfast and our affordable rate. We hope that you will have an even more pleasant stay in the future, thank you! More 

Richardson, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 2, 2014

The room was on the I-10 side and very cheap, when we went inside, we knew why. The furnishings are old, the towels thin and small, the A/C unit blows air directly onto the bed, either hot or cold - no inbetween. No microwave, no fridge. We stayed at Quality Inns in Amarillo, TX and Hemet, CA on this trip... More 

Was this review helpful? Yes 1
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

It is disheartening to hear about your recent experience at our hotel. We sincerley apologize. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again so you will experience the improvements we have made with our service. More 

usa
Contributor
19 reviews 19 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 15, 2014

very good value. breakfast was decent . rooms were comfortable and large ! we've actually stayed here several times because of the good value. i noted the price on expedia but because we were so close we just waited and hoped to get the same low price at the hotel. it was more expensive , so we completed the booking... More 

Was this review helpful? Yes
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you for sharing your perspective of our hotel’s accommodations and services! I am glad that you enjoyed the value and the convenient location of our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you again for taking the time to share... More 

Lucedale, Mississippi
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 2, 2014

Room was small and smelled awful! The carpet was nasty....didn't even take our shoes off in the room. The water was off when we checked in but was supposed to be back on in one hour. In the morning we still had no water so couldn't shower or brush teeth. Have no idea what type of breakfast they served as... More 

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

I regret to discover that you weren't thoroughly impressed with us during your most recent stay. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. It is of the highest importance that things like this are not missed by our staff and mistakes... More 

Ghent, Belgium
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 30, 2014

This is a basic motel, on the outskirts of Flagstaff, and is currently undergoing construction. When, upon arrival, we didn't even find the reception desk, we feared the worst, but actually it wasn't that bad. The rooms were ok, spotlessly clean and with fast wifi. The pool area is nice, not as small as in most motels of this kind.... More 

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you so much for your compliments, rating, and review of our high housekeeping and cleanliness standards. It means a lot to hear from guests who are satisfied with all of our services and amenities. We are also very happy that you found our location to be convenient. It is heartwarming to hear of how our efforts to give you... More 

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Additional Information about Quality Inn - Flagstaff / East Lucky Lane

Address: 2500 East Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn - Flagstaff / East Lucky Lane 2*
Number of rooms: 122
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Also Known As:
Quality Inn - Flagstaff / East Lucky Lane Hotel Flagstaff
Flagstaff Quality Inn

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