We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn - Flagstaff / East Lucky Lane

Hotel website
Hotel deals
2500 East Lucky Lane, Flagstaff, AZ 86004
Special Offer
Choice Privileges Points
Quality Inn - Flagstaff / East Lucky Lane
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Ranked #51 of 65 Hotels in Flagstaff
Add Your Review

206 reviews from our community

Traveler rating
    18
    38
    57
    49
    44
See reviews for
52
82
15
11
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
  • All months
    (206)
  • Mar-May only
    (44)
  • Jun-Aug only
    (85)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (31)
All months
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

This is not one of the worst hotels or the greatest. No towels, when I received towels they were dirty,stains on comforters, bathroom paint chipping off,beds comfortable,staff very nice. No refrigerator or microwave in rooms. Ramada West in Flagstaff is way better.

Was this review helpful? Yes
Contributor
18 reviews 18 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Great service and friendly staff, that's where it end for us. Greeted by very friendly staff, reservations were correct. Looks like they are remodeling this would be good. Room was clean, lots of noise from neighbors, shower, +. Bathroom was made for some one very small I could hardly use toilet, shower and tub were small as well. Be ready... More 

Was this review helpful? Yes
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

I am very sorry to hear of the difficulties you experienced during your recent stay with us. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope to see you again someday and to transform your opinion... More 

Union, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 14, 2015 via mobile

But road noise is bad (lots of trucks on I40). Had trouble with the TV (front desk staff said remote didn't match set) and shower had no pressure even on the first floor. Also hard to access from town (had to go through gas station)

Was this review helpful? Yes
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

We appreciate your time in sharing the details of your recent experience with us. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. I do wish that we would have exceeded your expectations of service and accommodations and I hope you'll return... More 

Bendigo, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 4, 2015

This quality inn is lovely, a little lower quality of the other quality inns that I've stayed at this week though. The location is good, the staff are friendly, the room is clean and spacious. It lacked a fridge and microwave, however reception did offer me the use of their microwave. The rooms are a little noisy though, I could... More 

Was this review helpful? Yes
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. I do apologize for the disturbance of your rest, and we appreciate that you have let us know about this inconvenience. I also want to apologize for the lack of certain amenities in your room. I am... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 4, 2015

Me and my family stayed at this hotel first impression of the staff they were just completely rude all expect the guy who was at the front desk at night. The room was not as spacious but we didn't care because we only needed somewhere to stay. The walls do seem that they are paper thin you can hear when... More 

Was this review helpful? Yes 1
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us such as rude staff, dripping water, noisy people, malfunctioned key, and slippery hallway. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2015

After slipping and falling on an unmarked patch of ice on a main walkway between rooms I informed the front desk that there was a huve patch of ice outside. Their response was that they could not find de-icing material. The negligent groundskeeping staff have made this hotel unbelievably dangerous for its customers, I am just glad I wasn't very... More 

Was this review helpful? Yes 2
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

I regret to hear that you weren't thoroughly impressed with our accommodations and services. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity of correcting such issues as quickly as possible. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services. More 

Moses Lake, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 19, 2014

I stayed in Flagstaff on the 19th of Dec this hotel price was good but seemed like it got all the Native Americans which is ok but was fearful of my trucks security. I asked for a 6 am wake up call never happened, Then the breakfast was not fully stocked no jelly and the tables and stools are extremely... More 

Was this review helpful? Yes
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues such as not waking you on the right time right away, as well as not fully stocked breakfast, aside from uncomfortable tables and chairs. We value your opinion and... More 

Pasadena, California
Top Contributor
79 reviews 79 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 3, 2014

This is a great value if you need to stay in Flagstaff. It cost just $55 for one night for two including breakfast. It is conveniently close to Interstate 40. Historic downtown Flagstaff is just a few blocks away. We were pleasantly surprised by the breakfast which included coffee, eggs, sausages, orange and other juices, various breads, and yogurt. You... More 

Was this review helpful? Yes 1
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

We are very happy to hear that you really enjoyed our breakfast and our affordable rate. We hope that you will have an even more pleasant stay in the future, thank you! More 

Richardson, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 2, 2014

The room was on the I-10 side and very cheap, when we went inside, we knew why. The furnishings are old, the towels thin and small, the A/C unit blows air directly onto the bed, either hot or cold - no inbetween. No microwave, no fridge. We stayed at Quality Inns in Amarillo, TX and Hemet, CA on this trip... More 

Was this review helpful? Yes 1
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

It is disheartening to hear about your recent experience at our hotel. We sincerley apologize. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again so you will experience the improvements we have made with our service. More 

usa
Contributor
19 reviews 19 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 15, 2014

very good value. breakfast was decent . rooms were comfortable and large ! we've actually stayed here several times because of the good value. i noted the price on expedia but because we were so close we just waited and hoped to get the same low price at the hotel. it was more expensive , so we completed the booking... More 

Was this review helpful? Yes
Dipesh P, Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Thank you for sharing your perspective of our hotel’s accommodations and services! I am glad that you enjoyed the value and the convenient location of our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you again for taking the time to share... More 

Questions? Get answers from hotel staff and past guests. Ask a question

59 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (54)
Viewed
Room/suite (20)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (6)
Viewed
Business center/function rooms (1)
Viewed
View from room (2)
Viewed
Pool/beach area (2)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Room/suite (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question