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Hotel Aspen InnSuites Flagstaff / Grand Canyon

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1008 East Route 66, Flagstaff, AZ 86001-4747
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Hotel Aspen InnSuites Flagstaff / Grand Canyon
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Ranked #41 of 65 Hotels in Flagstaff
A recent review
4 of 5 stars reviewed 2 days ago
Jess5K Baton Rouge, Louisiana
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535 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Baton Rouge, Louisiana
Top Contributor
73 reviews 73 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel multiple times during our time in Arizona. The first couple of times, we stayed in the standard room. It has always been spacious, clean, and the bed was comfortable. The standard room even had a small sitting area. The suite on the other hand, wasn't really worth it. We cooked in the room, and... More 

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Cold Spring, KY
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

At first, this seemed like a decent affordable lodging. On closer inspection, it could have been better -- a lot better. Like a good many motels, this had sconce-type lamps on either side of the bed. Imagine groping for the switch and finding chewing gum affixed to it. Eww! Being as how it's Flagstaff, nights can be chilly, so the... More 

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GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel due to issues such as hairs all over the bed, holes on sheets, broken heater, and clogged bathroom sink. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and... More 

Ottawa, Canada
Top Contributor
127 reviews 127 reviews
68 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our intro to the Hotel Aspen was a very friendly desk clerk who listened intently to our requirements, and then promptly arranged a upgrade to a suite at no extra cost. Having travelled with a real snorer for a week, the extra room was a great blessing. The suite was roomy and well equipped, with large comfortable firm beds, refrigerator,... More 

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GMHotelAspen, Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for sharing your experience with us. I'm glad that you enjoyed your stay and that most of our amenities lived up to your expectations. I do apologize for the issues with the AC and heater system and especially that we were unable to take care of that for you right away. I hope you will find your expectations... More 

Chandler, Arizona, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2015

This have been my preferred hotel in flagstaff for many years, great price, if you don't like the noise of the train, as for the Top section. I just stayed las week and I am happy that the are remodeling the hotel. I recommended for family, have free wifi, happy hour and breakfast.

Was this review helpful? Yes 1
GMHotelAspen, Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

It means a lot to hear from guests who are satisfied with all of our amenities such as free Wi-Fi and happy hour and breakfast. We are all looking forward to your next visit and hope it will be just as enjoyable and satisfying. More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 15, 2015

I booked this hotel thru Priceline. When the time of the booking arrived I called the hotel and told them I had to arrive a day later. Front Desk said no problem we will push it out a day, at no point was I told I was going to be charged extra for this. When I arrived same thing, I... More 

Was this review helpful? Yes 1
GMHotelAspen, Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our... More 

Tempe, Arizona, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 12, 2015

The hotel staff was very friendly and attentive. I booked the studio two queen-bed room (2 adults, 1 child). I read some review, so I requested an "upgraded room" that was "away from the street." The staff was nice enough to actually put us in a two room suite up on the hill. The queen bed was extremely soft, while... More 

Was this review helpful? Yes 2
GMHotelAspen, Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for this thorough and insightful review. It's rewarding to hear that we exceeded your expectations with our hospitality, amenities, services and excellent location. We gladly look forward to welcoming you back during your next stay in the area! More 

Las vegas, Nevada
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 12, 2015

Room was older but very clean and they accept dogs. Price was right with a small up charge for Two dogs. Nice grounds for dog walking if you don't mind hilly terrain. The complimentary breakfast was normal continental style, fresh food , hot waffles, coffee, etc.

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GMHotelAspen, Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you so much for your compliments to our breakfast options and service. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I’m glad that you found our efforts to be successful. We look forward to serving you again in the future! More 

Top Contributor
68 reviews 68 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 30, 2014

My friends call me a "hotel snob" because I usually require at least a four star hotel. So it was kind of hard for me to take a room that was going to cost $68 a night. But I was outvoted by the rest of the group last yr. And I was of the first one to say that we'd... More 

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GMHotelAspen, Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

We appreciate your high rating of our hotel, though I do apologize for any inconveniences such as the very cold bathrooms that you experienced and I hope that your next visit will be even better. We appreciate how you have let us know what areas of our service impressed you and which were lacking. It is our goal to provide... More 

Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 18, 2014

We just stayed for a night. The hotel is right on the historic route 66. The rooms were clean and the price was great. The wifi was great too. They had a happy hour in the evening and offered two complementary drinks with chips and salsa. The dining room was decorated with history, news, maps and trivia of route 66.... More 

Was this review helpful? Yes 3
GMHotelAspen, Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you so much for your compliments, rating, and review of our high housekeeping and cleanliness standards. It means a lot to hear from guests who are satisfied with all of our services and amenities. I am glad that you find our continental breakfast as excellent and you enjoyed it for free which includes eggs, waffles, cereals, bread, etc. Reviews... More 

Foothill Ranch, California
Top Contributor
202 reviews 202 reviews
39 hotel reviews
351 helpful votes 351 helpful votes
2 of 5 stars Reviewed December 14, 2014

I was surprised at the condition of the room, floor, and walls. It appears that management/owner thinks paint will disguise the bubbling of water damage on the walls. The carpets appeared dirty and the location of the hotel right across the street from a very active train, makes sleeping without earplugs all but impossible. The price for the room, was... More 

Was this review helpful? Yes
GMHotelAspen, Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

I regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We thank you very much for letting us know... More 

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