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Hotel Aspen InnSuites Flagstaff / Grand Canyon

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Hotel Aspen InnSuites Flagstaff / Grand Canyon

2.5 of 5
1008 East Route 66, Flagstaff, AZ 86001-4747
Hotel amenities
Hotel Aspen InnSuites Flagstaff / Grand Canyon
99 traveler photos
Ranked #23 of 64 hotels in Flagstaff
3.5 of 5 stars 374 Reviews
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374 reviews from our community

Traveler rating
    84
    114
    79
    45
    52
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Families
120
 
Couples
126
 
Solo
13
 
Business
13
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Hilo, Hawaii
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“For the price, it can't be beat!”
5 of 5 stars Reviewed May 23, 2013 NEW

The staff is extremely courteous and friendly. I would stack them up against any Hyatt, Four Seasons, etc., you get my drift. For the price, I was presently surprised. I got two bedrooms with two double beds. Contrary to what others have said, though the train line is nearby, I have yet to hear a train from my room. FYI,... More

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Arizona
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Everything Was Fine.....Except”
3 of 5 stars Reviewed May 9, 2013

I looked at hotels in the area and found this one online. It appeared decent and it was reasonable. It is one of many on Route 66 in Flagstaff, AZ so I had many choices. It was given a decent rating by prior guests so I tried it. From the road, it appears old but in better than average shape.... More

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Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review
May 17, 2013

Dear guest: We appreciate you taking the time to complete this TripAdvisor review! Thank you for your valuable feedback. We are happy to hear that you considered our beds comfortable, and location convenient! However, we would like to extend our sincerest apologies regarding the issues you experienced during your stay. I will make sure to address and promptly resolve these... More

Leeds, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
5 helpful votes 5 helpful votes
“step back in time”
3 of 5 stars Reviewed May 7, 2013

Arrived late at 10pm went to room which was disgusting. Complained to man on reception and was told that there was nothing else available and to check in the morning. This is not a good start to a three night pre-booked stay. We were very tired from the travelling that we had done that day so stayed. The room was... More

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Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review
May 17, 2013

Dear guest: We appreciate you taking the time to complete this TripAdvisor review. Thank you for your valuable feedback! We sincerely apologize for the dissatisfaction you experience during your stay. It's likely that those rooms were not available; early-May is one of our busiest weeks due to graduation, and we are almost always completely booked. Again, we extend our sincerest... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Good value”
4 of 5 stars Reviewed May 7, 2013 via mobile

We stayed here one night after a long travel day we arrived at the end of social hour which was wonderful. It was cheeseburgers and chips with beer or wine or soda (a nice free dinner). We had a decent suite with two beds and a fridge. Breakfast the next morning was great and the staff at PJ's cafe were... More

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Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review
May 17, 2013

Dear guest: Thank you for taking the time to complete this TripAdvisor review! We appreciate your feedback. We are so happy to hear that you enjoyed our social hour, breakfast options, and your overall stay with us! It's a pleasure hearing from satisfied guests. It's our hope that we'll see you again in the future, should you decide to revisit... More

Rushden
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“More than adequate. Good value.”
4 of 5 stars Reviewed May 5, 2013 via mobile

Visiting from UK (daughter at NAU). We stayed here for 12 nights. Although the rooms are very tired and do need updating, the cleanliness and daily room service was top notch and couldn't be faulted. Breakfast very good with excellent staff present. Adrian who made waffles and ran the breakfast room was a friendly and polite person who is clearly... More

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Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review
May 7, 2013

Dear guest: We appreciate your feedback! Thank you so much for taking the time to complete this TripAdvisor review. We are very happy to hear that you enjoyed your stay with us (all twelve days of it!). I will certainly pass on your compliments to Adrien and our Housekeeping staff -- I'm sure they will all be very excited to... More

Shohola, Pennsylvania
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
“On Historic 66”
3 of 5 stars Reviewed May 2, 2013

Just came back from a four night stay at Aspen Suites. The staff is very knowledgeable about the area. My requests were handled immediately and all of the staff was very helpful and friendly. The breakfast was enjoyable Belgium Waffles, scrambled eggs, sausage or ham, yogurt, coffee, fruit juices, bread for toasting and a few other items. The hotel sits... More

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See 3 more reviews by NPSExplorer for Flagstaff
Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review
May 7, 2013

Dear guest: We appreciate you taking time away from your schedule to complete this TripAdvisor review. Thank you for your valuable feedback! We are very happy to hear that you enjoyed your four-night stay with us! It's always a pleasure to hear back from satisfied guests, and we're certainly happy to hear from you. Thank you for highlighting many of... More

San Francisco, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Pretty Good”
5 of 5 stars Reviewed April 29, 2013

I will say that this place is an Eye Sore on the outside but wow when you walk in you know they care about the customers from the time we stepped into the front desk to when we walked out in the morning, they were nothing but nice! First I got a heck of a deal 15 dollars cheaper then... More

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See 2 more reviews by johnsellers402 for Flagstaff
Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review
May 7, 2013

Dear guest: We truly appreciate you completing this TripAdvisor review! Thank you for your contribution. We are very happy to hear that you enjoyed your stay with us. I will make sure to pass on your compliments to our staff, who I'm sure will appreciate hearing this positive feedback! Again, we appreciate this review. We hope to see you again... More

Phoenix, Arizona
2 reviews
“I AM SO IMPRESSED”
5 of 5 stars Reviewed April 26, 2013

Okay ladies and gentlemen read here first I am so impressed with this hotel the over all experience was amazing the first thing we saw was the ground very clean(older property but very clean). We were checked in On Tuesday April 23rd, 2013 Eladio and Aaron were wonderful they helped us with what we were going to do in the... More

Was this review helpful? Yes
Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review
May 17, 2013

Dear guest: We appreciate you taking the time away from your schedule to write this review! We are grateful for your valuable feedback. It's very exciting to hear about your positive experience with us! We're so happy to hear that you enjoyed not only your room, but the entire experience. I will certainly pass on your compliments to Aaron, Eladio,... More

1 review
“NOT worth a 3.5 star tripadvisor rating!”
1 of 5 stars Reviewed April 23, 2013

This hotel is not near what they promise. I suspect there are 2 types op rooms, since the ratings are so different. We were located in the back of the property: old rooms, dirty, stains on carpet, broken airco, worn out furniture, never remodelled or upgraded, kitchen dirty, broken fridge not removed. Anyways I could go on and on, but... More

Was this review helpful? Yes
Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review
May 17, 2013

Dear guest: Thank you for taking the time to complete this TripAdvisor review. We value your feedback! However, we also want to extend our sincerest apologies for the dissatisfaction you experienced during your stay. We are working actively toward updating and improving this property, which is quite old. I've sent you a private message inquiring about your room number --... More

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Reviewer
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“Watch out for Bait & Switch”
1 of 5 stars Reviewed April 21, 2013

Made reservation for one rate and they tried to charge higher rate at check in. Decided to go someplace else as rate went from $62 to $89, too much for slight error. Also, trains run in front of hotel, which was not mentioned

Was this review helpful? Yes
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Hotel Summarization (Beta)

What travelers say

  • “Very good” (9)
  • “Social hour” (8)
  • “Friendly and helpful” (6)
  • “Free breakfast” (5)
  • “Flat screen TV” (3)
  • “Train tracks” (3)

What travelers search

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Additional Information about Hotel Aspen InnSuites Flagstaff / Grand Canyon

Address: 1008 East Route 66, Flagstaff, AZ 86001-4747
Region: United States > Arizona > Flagstaff
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Suites Swimming Pool
Hotel Style:
Ranked #23 of 64 hotels in Flagstaff
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Also Known As:
Hotel Aspen Innsuites Flagstaff

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Hotel Aspen InnSuites Flagstaff / Grand Canyon
1008 East Route 66
Flagstaff, AZ 86001-4747
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