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Hotel Aspen InnSuites Flagstaff / Grand Canyon

2.5 of 5
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1008 East Route 66, Flagstaff, AZ 86001-4747
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Hotel Aspen InnSuites Flagstaff \/ Grand Canyon
Hotel Aspen InnSuites Flagstaff / Grand Canyon
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612 Reviews from our TripAdvisor Community

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Tempe, Arizona
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel has been recently renovated and is much nicer than the pics on Expedia or than it appears from the outside. Recently renovated with comfortable beds, fresh paint and tiled bathroom with rain shower. Decent location not far from downtown Flagstaff.

Helpful?
Thank Askelley
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is wonderful to hear of the great impression we made with our amenities and services. We are all looking forward to your next visit and hope it will be just as enjoyable. More 

Phoenix, Arizona
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

While we have been satisfied (but not overwhelmingly pleased) with past Aspen Inn Suites stays, our most recent visit included a number of things that will have us looking elsewhere for lodging on our next trip to Flagstaff. Perhaps most concerning was the situation related to our room keys. They would not work when we returned to the room the... More 

Helpful?
Thank Susan D
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity... More 

Travelers are raving about these Flagstaff hotels

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I booked this hotel for our one night trip to Flagstaff. This hotel is located on rout66, very close to downtown. There is Fry's super market next door. It was very convenient for us to go to the mountain for snowplay. The room was warm and had all small appliances. The only down side was that there was no bathtub... More 

Helpful?
Thank Asanaka
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for your review, your feedback and your comments regarding your stay. We appreciate that you have taken the time to let us know how you perceived our accommodations. We hope to see you again when your travels bring you back to the area! More 

North Central Massachusetts
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 7, 2016

We stayed here on our cross country jaunt, landing here on New Year's Eve. It was very cold (12F in the AM) but the heating system was up to the task, for which I was grateful. The amenities in the room were minimal at best - extremely few outlets to charge phones and devices, very dated bathrooms (the shower did... More 

Helpful?
Thank Jim_the_bike_racer
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for your review, your feedback and your comments regarding your stay. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. We thank you for sharing your experience and we look forward to your next visit. More 

Phoenix, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 7, 2015

Ok, let's cover the good first. It's a historic Route 66 hotel. That means it's close to the highway, near to the train, windows rattling and all. That's not a problem, it's just part of the deal. Now, the problems... I understand these occur, but the failure to fix these is inexcusable. 1. After the 1st day, the key code... More 

Helpful?
2 Thank Jeremy S
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for your feedback with our hotel. I am glad that you liked our accessible location. We sincerely apologize for the unsatisfactory experience that you had with our accommodations and facilities. Rest assured that everything you shared is escalated to our management to have it resolved immediately. We hope that you can still give us another chance on your... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 22, 2015 via mobile

First visit to this hotel. Was a little nervous about how inexpensive it was compared to other hotels in the area. This is one time I can say you get more than you pay for. Huge 2 room suite with a deep, jetted tub. Quick check in. Really good hot breakfast cooked every morning too. Same kitchen area stays open... More 

Helpful?
Thank Chris P
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for giving us a five star rating and recommendation! I am glad that you and your family enjoyed your stay with us. Thank you for appreciating all our efforts in providing an excellent customer experience for just an affordable price. We are surely look forward for your next visit with us! More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 6, 2015 via mobile

I surprised my husband who turned 50 for a trip to arizonia to see the grand canyon and take in some sights. I found this hotel which was well within our budget. $50.00 a night and well worth it. I read the reviews and it said to ask for an updated room. I asked and they must have supplied. The... More 

Helpful?
2 Thank Sandy K
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and amenities, though we apologize for any inconvenience you did experience. I am glad to know that you enjoyed the breakfast and... More 

Idyllwild
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 5, 2015

We arrived at the Aspen Inn after a long drive from New Mexico, tired, road-weary, and ready to relax. As we were checking in, the desk clerk advised us that we were just in time for happy hour, where guests were provided with complimentary chips and salsa as well as two drinks per person (beer, wine, or soft drinks.) What... More 

Helpful?
1 Thank Marcia K
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It's rewarding to learn that we exceeded your expectations with the accommodations, amenities and... More 

north pole
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 1, 2015

Rooms were dirty, smelled musty, bed linens had stains, and there was an artificial pine scent. There were holes in the walls where past artwork or lighting had hung. Wallpaper was stained. PS Not the cheapest hotel in town

Helpful?
1 Thank NorthPoleEthel
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for sharing your experience at our hotel. We sincerely apologize that you were not completely satisfied with our accommodations. Thank you for the feedback rest assured that this will be forwarded to our management to have them look into it and resolved immediately also to our staff to have them reminded of their duties. We are still hoping... More 

Reno, Nevada
1 review
3 of 5 stars Reviewed October 22, 2015

The people and service was awesome. The lobby is very nice and the front desk people are friendly and accommodating. The folks running the breakfast did an excellent job. The housekeepers did a wonderful job. However, the room itself has several little flaws too numerous to list. It needs a major renovation. The tv remotes are terrible and almost useless.... More 

Review collected in partnership with Amoma.com

Helpful?
Thank peterrV2997RJ
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

It means a lot to us that you've taken the time to share this positive experience at our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to serving you again in the future! More 

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