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Hotel Aspen InnSuites Flagstaff / Grand Canyon

2.5 of 5
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1008 East Route 66, Flagstaff, AZ 86001-4747
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1 room 1 guest
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Hotel Aspen InnSuites Flagstaff \/ Grand Canyon
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584 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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chandler, az
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

I made a trip to Flagstaff Aug 20-23. I booked this hotel through Wells Fargo travel service. Upon arrival the desk clerk was on the phone while I was standing at the counter, no acknowledgement, nothing! 20 minutes later she got off the phone and walked in back? Hello am I not standing here? 5 minutes later she comes back.... More 

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Fort Worth, Texas
1 review
3 of 5 stars Reviewed 1 week ago via mobile

The good...it was quiet. The bad kinda gross. It's a straight up motel. Don't let the boutique name fool you. The rooms are old and desperately need to be renovated. They do give a free breakfast which is nice.

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Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this hotel on hotels.com and got a good rate. We picked it because of the free in room wifi, dog friendly, fridge and microwave in the room. The first room we were given the key card wouldn't work. The attendant tried to fix it, but it still didn't work the second time either. At that point, I asked... More 

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GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for letting us know how impressed you were with our services and amenities. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. On behalf of our entire staff, we thank you for your business and we hope to see you again... More 

Mount Vernon, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

Since the temperatures in Phoenix were in the range of 116 this weekend we thought a trip to Flagstaff was just what the doctor ordered. So I packed up the family and took off like the Griswalds heading to Wally World. With the music playing and the kids screaming the family truckster headed north in an attempt to have the... More 

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Travelers are raving about these Flagstaff hotels

1 review
1 of 5 stars Reviewed 2 weeks ago

The room smelled musty. We were not told that Trains would be running every 20 minutes all night long. Our room for two only had 1 bath towel, 1 wash cloth, but two hand towels. There was less than a half of a toll of toilet paper. There was no way this room was worth the $148.00 we were charged.... More 

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GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

I am terribly sorry to hear of your disappointment with our hotel. I do appreciate very much that you have taken the time to share your review and to bring a number of important things to light. Know that your voice is very important to us and we are addressing each of the concerns that you've raised in an effort... More 

Atlanta, Georgia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Hotel Aspen and it was mediocre. The staff is friendly but the rooms are much older then I expected. There was no tv or a/c in the bedroom only in the main room. It was clean with the exception of a stained towel in the bathroom. Our room did not have a way to close the blinds... More 

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GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for taking the time to leave such thorough and revealing feedback. We appreciate how you have let us know what areas of our service impressed you and which were lacking. I'm glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit! More 

Budapest, Hungary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The train runs right in front of the motel. The neighbors' doors and noise can be heard much too much. The air conditioner is loud. Since there is no smoking allowed in the rooms, the guests smoke outside their doors. The bathrooms are seriously outdated and patchy with repairs. The bathroom floor slopes. The dresser is veneer front, but the... More 

Was this review helpful? Yes 2
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We also want to apologize for the noises that disturbed your stay. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you... More 

Boone, North Carolina, United States
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We used the Aspen Inn as the beginning and end of our canyon trip. Great rooms and a great price. the happy hour was awesome and the guy cooking waffles for our FREE breakfast was awesome. i will happily come back again the next time im in flagstaff!

Was this review helpful? Yes
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

We are excited to learn of your five star experience at our hotel. Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We hope that your next visit will be another five star experience. More 

Mesa, Arizona, United States
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Recently went on a several day road trip along Route 66 in AZ. This hotel was our last hotel of our trip and by far the most comfortable bed! The room, on the other hand, was very old and desperately needs some updating and renovating.

Was this review helpful? Yes
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed our bed and your stay; though I regret to hear that you weren't thoroughly impressed with our guest room. We hope to see you again, to give you another wonderful nights' sleep, and to impress you with the improvements to our guest... More 

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