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Travelodge Flagstaff - NAU Conference Center

2.0 of 5
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990 West Route 66, Flagstaff, AZ 86001
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Travelodge Flagstaff - NAU Conference Center
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316 Reviews from our TripAdvisor Community

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Fontana, California
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Showed up on a Friday night to spend the weekend at Flagstaff. I rang the door bell. A very disgruntled man opened the door not even greeting me, said "Yes?" I replied, "I have a reservation" He pretty much threw me the room keys without even telling me or guiding me to where my room was at. Very rude and... More 

Helpful?
Thank adidaskid82
Dipesh P, Guest Relations Manager at Travelodge Flagstaff - NAU Conference Center, responded to this review

We sincerely apologize for your unsatisfactory experience with the unprofessional behavior of our front desk staff. Rest assured that this will be forwarded to our management as well as our staff for them to be reminded of their duties. We are hoping that you can still give us a chance to prove how much we value your business. More 

Phoenix, Arizona
1 review
3 of 5 stars Reviewed 3 weeks ago

It was average hotel nothing more but horrible customer service felt like I couldn't even ask a question without receiving attitude back.

Review collected in partnership with Travelodge

Helpful?
Thank andresv209
Dipesh P, Guest Relations Manager at Travelodge Flagstaff - NAU Conference Center, responded to this review

We sincerely apologize for the unsatisfactory experience that you had with our hotel. I will surely forward this to our management to have them look into it and resolve immediately. We are still hoping that you can still give us a chance to prove how much we value your business. More 

Houston, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

You get what you pay for. I asked for a room on first floor and was put upstairs at back of hotel. Room smelled like smoke and feet. I called down and was basically told to bad!

Review collected in partnership with Travelodge

Helpful?
Thank Javier V
Dipesh P, Guest Relations Manager at Travelodge Flagstaff - NAU Conference Center, responded to this review

Dear Javier, I do apologize that you are displeased with your recent visit at our hotel. Your feedback on the manner our staff responded to your concern will be called to the attention of concerned staff . I am sorry that there was no room available on the first floor where you requested to stay. I assure you that our... More 

Travelers are raving about these Flagstaff hotels

Brighton, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 3, 2016

Not much matched the description. Rates were doubled during New Year weekend. No pets policy on website but several barking dogs were there. The "quiet" location was loud due to the trains rumbling by all night. Recently renovated meant they put in granite over old furniture, sink counter and tub walls however a thorough cleaning and fresh paint would have... More 

Helpful?
Thank mamcl
Dipesh P, Guest Relations Manager at Travelodge Flagstaff - NAU Conference Center, responded to this review

Dear mamcl, I regret that you were not happy with your stay and you disapprove of the rate we had on New Year weekend. Your concerns about your visit will be submitted for verification. We will work hard to improve our services, thank you for your insightful review. Have a great day! More 

Surprise, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 1, 2016

We stayed one night and my daughter left her brand new shoes in the room and somehow they never saw them. If you plan on staying at this place make sure you leave nothing behind because if it's any value you won't see it again!!

Review collected in partnership with Travelodge

Helpful?
Thank acwri37
Dipesh P, Guest Relations Manager at Travelodge Flagstaff - NAU Conference Center, responded to this review

Dear acwri37, I am so sorry to hear about your daughter’s shoes however, our housekeeping team endorse anything they would find in the room to front desk for our guests’ to claim. Nonetheless, I will send report regarding your concern for further verification. Thank you for staying with us and we appreciate your comment. More 

Chandler, Arizona
1 review
4 of 5 stars Reviewed December 26, 2015

Our first trip out of our town and we had a nice clean place to stay in. We will definitely use this place again.

Review collected in partnership with Travelodge

Helpful?
Thank Z60XQmarias
Dipesh P, Guest Relations Manager at Travelodge Flagstaff - NAU Conference Center, responded to this review

Dear Z60XQmarias, Thank you very much for the great remarks about your stay here at our hotel. I am glad that you enjoyed your visit. Indeed, we look forward to your next visit! Have a pleasant day! More 

Mesa, Arizona
1 review
3 of 5 stars Reviewed December 23, 2015

The staff is rude. The room was decent but the heater did not work well. For the price we were happy that the room had mini fridge, microwave, free wifi and free continental breakfast.

Review collected in partnership with Travelodge

Helpful?
Thank U8028OJjosev
Dipesh P, Guest Relations Manager at Travelodge Flagstaff - NAU Conference Center, responded to this review

Dear U8028OJjosev, I am so sorry to hear that you were displeased with the quality of service you received from our staff on duty. I am very sorry to hear about this misunderstanding. Your stay will be verified and called to the attention of staff on duty. I hope we could serve you better on your next visit in town. More 

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