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All 10 Scranton hotels

Radisson Lackawanna Station Hotel Scranton

3.5 of 5 Hotel   |   700 Lackawanna Avenue, Scranton, PA 18503
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61%
Ranked #6 of 10 hotels in Scranton
A recent review
5 of 5 stars reviewed 3 days ago
traveljockey101 Kansas City, Missouri
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305 people have reviewed this hotel

Traveler rating
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    48
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed yesterday NEW

This hotel is beautiful in the lobby, but the rooms are definitely not up to par. The air conditioner goes on and off through the night. The walls are paper thin so it sounds like you are standing in the room/bathroom with the person in the room next to you. Doors shutting sound like doors slamming all morning. Maids are... More

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Kansas City, Missouri
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 days ago NEW

I travel every week for work, and this is a true Experience Hotel... with a staff that just gets it. True, it is not a modern facility, but that is it's old world charm. Very clean. Historically significant and beautiful to stay in. The World Tour dinner menu in Carmen's 2.0 restaurant is consistently as good as any restaurant I... More

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Scranton, Pennsylvania
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel once. I had won a bid on one of those websites that helps you find rooms for cheap rates. Luckily, I won the room for only $50. Normally, these rooms are hundreds of dollars. If I had paid that, I would have been upset. Although this building is gorgeous and historical, the only thing it... More

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Richboro, Pennsylvania
1 review
1 of 5 stars Reviewed 1 week ago

Staying at this hotel was a big mistake. Took our grandchildren to Steamtown (train museum) and thought it would be great to stay at the railroad station turned into a hotel. The air conditioning quit in the middle of the night, the tv had poor reception and the room was old but clean. Had breakfast at their restaurant, another mistake.... More

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your time and review of our property. I am very sorry to hear about your disappointment with your recent visit. I am delighted to inform you that the coming months are bringing an incredible change to our property which will address all of the concerns you shared about your stay. The restoration and redesign will represent our... More

NorthEast
Top Contributor
264 reviews 264 reviews
31 hotel reviews
193 helpful votes 193 helpful votes
4 of 5 stars Reviewed 1 week ago

Our stay was average; comfortable room, reasonable rate and attentive service. The lobby is the big deal about our visit. It has the grandness of the old railroad stations with the art and décor of Tiffany glass, mosaic wall art and floors with comfortable seating and ample room for guests arriving and leaving. The lobby also contains a café( open... More

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

We are so glad that you enjoyed your visit, and especially our Grand Lobby Atrium. It is certainly a spectacular space, and something we in Scranton cannot help to be proud of. We are just nearing the completion of a full cleaning and polishing of our gorgeous original Tiffany glass vaulted ceiling, which only adds to the luster and illumination... More

Northern Virginia
Contributor
12 reviews 12 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a unique building, but the inside and outside are tired and worn. The hallways, room, elevators, fitness room appear run down and overused. Our room was large enough to accommodate a family of four nicely, and the mattresses were some of the best we have slept on. However, ceiling plaster was visibly peeling off and there was a... More

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your review. We appreciate your thorough feedback and reactions to your stay, and your comments have been heard, and answered. We are in the beginning steps of a full property redesign which will address all of the items you mentioned, and then some. Our quiet redesign will move to the rooms over the coming months, and the... More

Woodbridge, Virginia
1 review
2 of 5 stars Reviewed 2 weeks ago

My mother and I stayed at the hotel in March 2014 to attend my nephew's wedding. I was born and raised in the Scranton area and always wanted to stay at the Station. I was terribly disappointed in my stay. My mother has arthritis and has a difficult time walking so we used the handicapped ramp which was at the... More

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CarlsonRezidor, Online Customer Support at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Radisson standards. Thank you for the compliment for Barbara. We will let her know of your satisfaction. More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Driving your son and his apartment contents from Boston, MA to St Louis MO in a U-haul is a bit of an adventure for a Brit. He doesn't drive, so it's all down to you. And all you expect of a hotel along the way is a chain clone with a clean room. So stumbling across the Lacakawanna Station Hotel... More

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your comments, we're so glad you found your way to us! Our staff is, as you saw, incredibly proud of our hotel, our history, and our product and services. We're absolutely delighted to have served you on your way through the area, and hope to see you again soon! More

Ferndale, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is outstanding in many ways. Our stay here pleasant and memorable, thanks inpart to the great staff, wonderful ambience and superb food. The building was the train station of Scranton years ago before it wad converted and many of the features of that time are charmingly incorporated, such as the marble walled dining room, stained glass dome and... More

Was this review helpful? Yes 1
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your review. We pride ourselves on our fantastic product, service, and superb Food and Beverage offerings, and we are so glad that you felt the same. I'm so happy to see you were able to visit each of our dining outlets, and especially our award winning Sunday Brunch. It doesn't get any better than that! We look... More

Clinton, Massachusetts
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 27, 2014

Actually stayed here because every where else was booked. Was pleasantly surprised by the beauty of the place. Check in was nice and quick with a friendly staff. The room, however, smelled very musty and the AC did not work and the fan was very loud (even though it didn't provide air). We had a few drinks at the outside... More

Was this review helpful? Yes 2
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Additional Information about Radisson Lackawanna Station Hotel Scranton

Address: 700 Lackawanna Avenue, Scranton, PA 18503
Phone Number:
Location: United States > Pennsylvania > Scranton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Lackawanna Station Hotel Scranton 3.5*
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Also Known As:
Radisson Scranton
Scranton Radisson

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Beautifully restored former D.L.& W rail station. Designed by Kenneth Murchison and dedicated by President Truesdale in 1908, this neo-classical French Renaissance structure is the gem of Scranton boasting 146 renovated guest rooms along with Carmen's Restaurant, Trax Bar & Grille, Platform Lounge, and elegantly appointed modern Banquet and Event space. We also offer freshly brewed Starbucks coffee along with 10 wines by-the-glass, specialty Italian desserts, and pastries in our Station Cafe located in the Grand Lobby. Our distinctively professional and qualified staff proudly offer a 24-hour Fitness Center, 24-hour Business Center, 24-Hour Security, Free in-room high speed wireless, complimentary airport shuttle to/from Scranton/Wilkes Barre International Airport, and in-house massage therapist services. ... more   less 
Number of rooms
146

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