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All 10 Scranton hotels

Radisson Lackawanna Station Hotel Scranton

3.5 of 5 Hotel   |   700 Lackawanna Avenue, Scranton, PA 18503
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Ranked #6 of 10 hotels in Scranton
A recent review
4 of 5 stars reviewed 2 days ago
Ski361 Dover, New Jersey
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348 people have reviewed this hotel

Traveler rating
    104
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Fort Myers, Florida, United States
1 review
1 of 5 stars Reviewed yesterday NEW

The building is impressive. The lobby is beautiful. The restaurant is great. The rooms are not the best and the housekeeping is terrible. Whoever is in charge of housekeeping should not be in the hospital industry.

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Dover, New Jersey
Senior Contributor
26 reviews 26 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We've stayed at a lot of hotels over the years and there's something that draws us back to the Lackawanna. The lobby is gorgeous and the building itself is beautiful. Perfectly transformed from a train station into a hotel. Gives you a nice feel of the early 1900's. The service is very good and the location is walking distance to... More

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Philaldelphia, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The building is a treasure and well preserved. It is a pleasure just to see it, but it is also a nice hotel. Large rooms. Friendly staff. Very good restaurants. We ate at Carmen's and were impressed with both the food and service. We will happily come here again.

Review collected in partnership with Radisson Hotels

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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 6 days ago NEW

Really enjoyed my stay at the Lackawanna Station hotel. The main hall in this historic building is beautiful. Very friendly and helpful staff. The food was excellent. Great location and plenty of parking.

Review collected in partnership with Radisson Hotels

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your review! We're so glad that you enjoyed your recent visit to our hotel. It is wonderful to read your reviews about our restaurants, the convenience of our location, and the service provided by our staff. We are so proud of the magnificence and history in our hotel, and we are all so happy to share that... More

Cranston
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Very clean and friendly service! The dinner and breakfast we had was delicious! Not to mention it is absolutely gorgeous! I could not have picked a better place to stay when visiting the University of Scranton.

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your review! We are so glad to hear about your wonderful stay, and your great experience in our award winning restaurants. We look forward to welcoming you back on your next visit to the University of Scranton! More

Roy, United States
1 review
3 of 5 stars Reviewed 1 week ago

Spiders in the room that were not taken care of even after identifying them to the staff. I have normally really enjoyed my visits to this hotel has excellent rooms & service, but this was a very, very disappointing trip this time. I'm so sad because the history of the hotel is so great. Hopefully something happens to change things... More

Review collected in partnership with Radisson Hotels

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your review. We are very disappointed that your recent visit to our hotel was less than exemplary. It is very uncharacteristic of our staff to be unresponsive to a comment such as this, and I sincerely apologize and will handle this immediately. Additionally, we are so happy to have announced a full room redesign coming this winter... More

Oxford, Pennsylvania
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I were looking for a nicer hotel to stay overnight - just for a quick getaway without the kids. We were planning on doing some activities (shooting, etc) near the Poconos, but were not happy with the hotel options in that area. So, we expanded our search and landed at this hotel in Scranton. We had a... More

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

We're so glad that you and your husband chose to stay with us for your night away! We know that these special nights can be few and far between, and on behalf of the entire staff here at the Radisson Lackawanna Station, we're thrilled to have had you with us. A night in one of our whirlpool rooms and breakfast... More

Baltimore, Maryland
1 review
1 of 5 stars Reviewed 1 week ago

This hotel, a renovated train station, was beautiful and very impressive from the moment we walked in the door! The lobby is amazing! Then, we got into our room and everything changed. We arrived late and exhausted. We thought we had adjusted the air so the room would cool down, but it never did and we roasted all night long.... More

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your comments, and your thoughtful review. We are happy to see that you enjoyed our magnificent lobby, but disappointed to hear about the issues you encountered with your guestroom. I have pulled our reports, and I found the issues you mentioned at checkout, and while I have spoken with both Engineering and Housekeeping regarding your comments, and... More

tucson, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Housekeeping was missing in action even though we were out of the room from 9a.m. --4. Carpet was filthy as if it had not been vacuumed. Restaurant was over-priced in view of food selections and presentations. Although it is a beautiful old building with a great lobby and dining room (the old station waiting room), it was very difficult to... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes 1
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for sharing your comments about your stay. We are so sorry to hear that your room was not serviced by our housekeeping staff in a timely manner. We certainly understand your frustration at this oversight, and I will address this with our staff immediately. I truly apologize for the inconvenience, but hope that should your travels bring you... More

Bel Air
1 review
5 of 5 stars Reviewed 1 week ago

Close to Tobyhanna (only about a 25 minute drive to the depot), nice train station atmosphere in the hotel lobby, fantastic breakfast in the lobby, wonderful service, nice area to walk around the hotel, very nice rooms and Radisson has one of the most rewarding hotel point programs

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you so much for your review. We are delighted that you enjoyed your stay with us, as well as our incredible breakfast, served daily in Carmen's 2.0 restaurant. We're so happy to hear that you enjoy all of the perks that come with the Club Carlson membership, and hope you have the opportunity to explore the many wonderful Carlson... More

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Additional Information about Radisson Lackawanna Station Hotel Scranton

Address: 700 Lackawanna Avenue, Scranton, PA 18503
Phone Number:
Location: United States > Pennsylvania > Scranton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Lackawanna Station Hotel Scranton 3.5*
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Also Known As:
Radisson Scranton
Scranton Radisson

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Beautifully restored former D.L.& W rail station. Designed by Kenneth Murchison and dedicated by President Truesdale in 1908, this neo-classical French Renaissance structure is the gem of Scranton boasting 146 renovated guest rooms along with Carmen's Restaurant, Trax Bar & Grille, Platform Lounge, and elegantly appointed modern Banquet and Event space. We also offer freshly brewed Starbucks coffee along with 10 wines by-the-glass, specialty Italian desserts, and pastries in our Station Cafe located in the Grand Lobby. Our distinctively professional and qualified staff proudly offer a 24-hour Fitness Center, 24-hour Business Center, 24-Hour Security, Free in-room high speed wireless, complimentary airport shuttle to/from Scranton/Wilkes Barre International Airport, and in-house massage therapist services. ... more   less 
Number of rooms
146

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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