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All 10 Scranton hotels

Radisson Lackawanna Station Hotel Scranton

3.5 of 5 Hotel   |   700 Lackawanna Avenue, Scranton, PA 18503
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Ranked #6 of 10 hotels in Scranton
A recent review
4 of 5 stars reviewed 6 days ago
PFP56 Boston, Massachusetts
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287 people have reviewed this hotel

Traveler rating
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    44
    34
    36
See reviews for
80
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 3 days ago NEW

the lobby/main floor of the hotel is so impressive but that was about it. we arrived and no one came to carry our bags or valet our car. that was pretty surprising after an on-line viewing of the super elegant lobby/main floor area. our room was filthy, starting w/ the marks/dirt on the exterior walls. of course the interior walls... More

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

I am very sorry to hear about the issues you encountered during your recent visit, and concerned that when brought to the attention of the Front Desk staff these items were not immediately remedied for you. I assure you this is not typical of an experience at our hotel, and I will personally address the issues to ensure this is... More

Portland
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Wow! An historic train station and quality brand...what could go wrong? What came close to going right? From an historical and architectural/interiors design perspective, a mishmash of themes that are distracting and disjointed. From a hotel perspective, help me! Indifferent desk personnel, and rooms that really need some serious deep cleaning plus an interior designer that has actually had contemporary... More

Was this review helpful? Yes 1
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Road Warrior, We are saddened to hear that your recent visit to our property was less than expected. I am terribly sorry to hear about the issues that you mentioned, and I can at the very least assure you that every guestroom in the hotel has been through a deep clean over the last week and a half, a project... More

Portland, Maine
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My husband and I were in town for a family visit. This was our second stay at this hotel. The lobby area is lovely, but the rooms look old with cheap, uncomfortable linens and old dark furniture. The rooms are poorly insulated. On our first night, guests in the surrounding rooms were relatively quiet, yet we heard every sound. The... More

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Radisson standards. We understand how important a quiet environment is and apologize for the noise from the surrounding rooms.... More

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

There aren't many hotels across the country that are as cool as "the Station". (Full disclosure - my high opinion is somewhat enhanced by memories of being in the station back in the late '60s with my grandfather when it was still an operating train station!) For many years, this has been our absolute first choice anytime we're in the... More

Was this review helpful? Yes 1
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your comments! We are terribly sorry for the issues you had during check-in, but I am delighted to see that Mark was able to take care of you. The isolated issue causing the disruption has been swiftly corrected at the highest level. It is such a joy to hear of guests who carry special memories of our... More

Laval, Canada
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The room was very clean. Everybody who works in the hôtel were very nice especially the lady who serves us our breakfast every morning. This hôtel is close to everything. The only bad thing i can say is that the heating/cooling unit was extremely noisy.

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you so much for your review. Our staff here at the Radisson Lackawanna Station are thoroughly committed to providing our guests with excellent service and attention, and we are thrilled that you found this true during your visit. I will be happy to address your concerns about the heating unit with our manintenance team. We hope to see you... More

Mechanicsburg, Pennsylvania
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked for one night as we were in town for a family member's funeral. When we came in after the funeral to check in, we hoped for a little time to relax and decompress. Unfortunately if your room is along the border of the lobby (we were on the 2nd floor) you will NOT have any peace and quiet... More

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your review. We are terribly sorry to hear about your disappointing visit. I am troubled to hear about the cleanliness issues you encountered in your room, and I will be addressing this with my housekeeping team immediately. Additionally, I am sorry to hear that the event being hosted in the lobby was bothersome while trying to get... More

Maplewood, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed here overnight on a trip up to the Thousand Islands. What a surprise it was. Ok the hotel and rooms are definitely older. However the view over the town is a nice one and the service was lovely. Whilst the hotel is not next to the main mall or bus station, they are within easy walking distance. The... More

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for taking the time to write your review! We're so glad that you found the hotel to be convenient, right in the heart of beautiful downtown Scranton, and that you enjoyed the gorgeous building that we have. I'm thrilled to see that the staff was able to place you in a room where you were able to view... More

White Plains, New York
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Beautiful historic building and a fabulous place for a wedding! However, the front desk and the cleaning crew need to take a refresher course. Rooms need to be re decorated and updated! Waite staff and wedding staff were fabulous to deal with! I believe management needs to pay attention before they ruin beautiful historic building.I was at a wedding here... More

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for taking the time to write about your stay. I can assure you that every guest comment is thoroughly reviewed and addressed by our management staff, whether via direct guest interaction, satisfaction surveys, or review sites such as trip advisor. It is through the experiences of our guests that we are able to address issues and continuously improve... More

Los Angeles, California
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here Thanksgiving weekend. The rooms were nice and everything worked fine, but we are relatively easy-going people. Lobby area definitely needs renovation. We priceline bid booked the room so got a very good price which made it worth it.

Was this review helpful? Yes
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is an old train station. Runs are nice though decor its sparse. Staff is nice and beds are comfortable. It can be loud when they hold large events. There are two in house options for food. The restaurant is top notch with great buffets that are usually worth the price. The bar in the back is good too.... More

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Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you so much for your thorough review! We are glad that you enjoyed the historic nature of our beautiful property, as well as our award winning restaurants. We appreciate your time and your comments, and hope to welcome you back soon! More

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Additional Information about Radisson Lackawanna Station Hotel Scranton

Also Known As:
Radisson Scranton
Scranton Radisson
Address: 700 Lackawanna Avenue, Scranton, PA 18503
Phone Number:
Location: United States > Pennsylvania > Scranton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 10 hotels in Scranton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Lackawanna Station Hotel Scranton 3.5*
Official Description (provided by the hotel):
Beautifully restored former D.L.& W rail station. Designed by Kenneth Murchison and dedicated by President Truesdale in 1908, this neo-classical French Renaissance structure is the gem of Scranton boasting 146 renovated guest rooms along with Carmen's Restaurant, Trax Bar & Grille, Platform Lounge, and elegantly appointed modern Banquet and Event space. We also offer freshly brewed Starbucks coffee along with 10 wines by-the-glass, specialty Italian desserts, and pastries in our Station Cafe located in the Grand Lobby. Our distinctively professional and qualified staff proudly offer a 24-hour Fitness Center, 24-hour Business Center, 24-Hour Security, Free in-room high speed wireless, complimentary airport shuttle to/from Scranton/Wilkes Barre International Airport, and in-house massage therapist services. ... more   less 
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