We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 10 Scranton hotels

Radisson Lackawanna Station Hotel Scranton

3.5 of 5 Hotel   |   700 Lackawanna Avenue, Scranton, PA 18503
Hotel website
Hotel deals
Hotel amenities
Special Offer
Summer Savings of 25%
Save Saved
You added Radisson Lackawanna Station Hotel Scranton to your Saves list
Radisson Lackawanna Station Hotel Scranton
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
59%
Ranked #6 of 10 Hotels in Scranton
A recent review
5 of 5 stars reviewed 5 days ago
Brian K Owings Mills, United States
Write a Review

357 reviews from our community

Traveler rating
    107
    99
    58
    49
    44
See reviews for
104
91
27
68
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Rutland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

Please check your room before you agree to accept the key card! Our room had a multitude of house keeping issues, however the bed was clean and very comfortable. House keeping issues included: torn carpet, valence falling off, torn wall paper, make up on a newly folded hand towel, poorly flushing toilet, very scratched desk with a missing drawer.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Sarah, thank you for your comments regarding your recent stay. We are terribly sorry to hear about the concerns you had in your guestroom during your visit. While these items will certainly be addressed in our upcoming room redesign, I will be glad to have our team visit your room and rectify these concerns for the comfort and enjoyment of... More

Owings Mills, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great hotel, with a friendly staff who answered our questions. Good area to stay in, with our families being nearby; didn't have too far to travel. Affordable, clean, comfortable beds & plenty of pillows. We will be coming back again soon, I'm sure.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
High Point, North Carolina
Contributor
16 reviews 16 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

First impression: staff choosing to carry on their own conversations while I stood at the front desk being ignored for more than 2 minutes. No "enjoy your stay", no explanation of amenities, no directions to my room. "Here's your key and parking pass." That's it. Room was clean, but very so-so. My complimentary bottle of water was already open, and... More

Was this review helpful? Yes 1
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your comments, we appreciate your thoughtful review. I am very disappointed to hear your comments regarding the service provided to your by our staff. I assure you this is very uncharacteristic of our employees, who very firmly believe and follow the Radisson's "Yes I Can!" approach to guest service. I will gladly share your comments here to... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Very nice place to stay and also has a lot of history. If you are ever in the Scranton, PA area it is worth the stay. Also a good time at the Trax Lounge with an excellent dinner and good waiter. The servings are very generous and the atmosphere is very comfortable.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Catherine, we're so glad you chose to stay with us on your visit to Scranton, and delighted that you enjoyed your stay! The beauty and history in our building never ceases to amaze even those of us who walk through these halls everyday. We're glad that you enjoyed yourself, and had an amazing experience in Trax as well. We hope... More

1 review
1 of 5 stars Reviewed 2 weeks ago

We have been staying here for many yrs Our family is local. This year has not been good. There are a lot of changes for sure ( as the Front Office manager likes to repeat for every complaint) The changes I see are different employees all the time. We finally get a woman with amazing qualities to check us in... More

Was this review helpful? Yes
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Mrs C, Thank you for returning to visit us once again at the beautiful and historic Radisson Lackawanna Station Hotel in Scranton, PA. I am so glad that you enjoyed your time with our sensational staff; we are very proud of them and their commitment to service. Sadly, a few of them do move along in life. I wish we... More

Warren, Pennsylvania
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Wow, after reading recent reviews I was very reluctant to stay at this hotel and almost canceled my reservation. Since we were attending Railfest at Steamtown we really wanted to stay here. We had a good experience in this historic hotel. The outside was neat and tidy with the exception of the rear facing the RR tracks. Our checkin was... More

Was this review helpful? Yes
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you so much for your review. We're delighted that you enjoyed your visit with us during Railfest! We apologize for the issue you experienced with your room key, but glad to hear that it was taken care of for you efficiently by our wonderful staff. We are very excited to roll out our plans for a complete room redesign... More

Navesink NJ, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel Staff is very accommodating and helpful. Loved the cafe for breakfast and Starbucks coffee. Trax bar and restaurant was a nice place to stop off for a drink and/or dinner/lunch. Bartender was alot of fun. The lobby is definitely something you need to see. It definitely give you the feel of an old yet elegant train station.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you so much for taking the time to review your visit. We are so glad that you enjoyed your visit to our grand hotel, and were able to enjoy both our incredible employees, and the superb dining options we have to offer. Guest service is our first priority, and we love welcoming guests to our hotel and providing them... More

St george, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

As I approached the lobby someone was there to help with the door and for the rest of my stay everyone was just as thoughtful and helpful. The food was excellent. I would recommend this hotel to anyone.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you so much for your review and thoughtful comments. We're delighted that you enjoyed your visit with us. All of our staff members are very proud of our property, and take great pride in providing each guest will unparalleled hospitality and service. We can't wait to welcome you back on your next visit to Scranton! More

Fort Myers, Florida, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The building is impressive. The lobby is beautiful. The restaurant is great. The rooms are not the best and the housekeeping is terrible. Whoever is in charge of housekeeping should not be in the hospital industry.

Was this review helpful? Yes 1
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your comments regarding your stay. We are so glad that you were able to enjoy our gorgeous lobby and historic building. I want to sincerely apologize for the issues you encountered with our housekeeping team, your disappointment is noted and will be addressed immediately. We are in the process of a vigorous retraining of our staff, and... More

Scroggins, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My daughter is a student at The University of Scranton . We have been staying at this hotel for 4 years and numerous times during each year. We also will be coming to Scranton for 3 more years as she continues her education. Something has drastically changed in the last year. As I write this in my uncleaned room with... More

Was this review helpful? Yes 1
Lauren P, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your comments regarding your recent stay. We are terribly sorry to hear about the issues you had in your guestroom. This is unacceptable to us and will be addressed with our team immediately. We apologize for the inconvenience you were caused. I hope you'll change your mind and return to us on your next visit so that... More

Owners: What's your side of the story?
If you own or manage Radisson Lackawanna Station Hotel Scranton, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Radisson Lackawanna Station Hotel Scranton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Lackawanna Station Hotel Scranton

Address: 700 Lackawanna Avenue, Scranton, PA 18503
Phone Number:
Location: United States > Pennsylvania > Scranton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Lackawanna Station Hotel Scranton 3.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline, Expedia, Hotels.com, Odigeo, Otel and Venere so you can book your Radisson Lackawanna Station Hotel Scranton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Scranton
Scranton Radisson

96 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (55)
Viewed
Dining (6)
Viewed
Room/suite (5)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (18)
Viewed
Other (23)

Management photos: Courtesy of the property manager

Viewed
All management photos (42)
Viewed
Room/suite (11)
Viewed
Business center/function rooms (3)
Viewed
Dining (8)
Viewed
Hotel & grounds (11)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Scranton with
any amenities