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All 10 Scranton hotels

Residence Inn by Marriott Scranton

3.0 of 5 Hotel   |   947 Viewmont Drive, Scranton, PA 18519
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Ranked #5 of 10 hotels in Scranton
A recent review
3 of 5 stars Reviewed July 11, 2014
Bothell_Indian Bothell, Washington
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78 people have reviewed this hotel

Traveler rating
    29
    25
    13
    8
    3
See reviews for
35
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
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English first
Bothell, Washington
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 11, 2014

We stayed here the night of 30th June while on our way from Niagara Falls to New Jersey. We stayed with a Marriott Redemption Rewards Certificate. We consider this as a value stay. We did have a comfortable stay for the night. Though the electric stove coil burners were definitely coming off of the stove and were pretty loose. Breakfast... More

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel! I'm glad that you found our breakfast up to Marriott's standards and our staff friendly. Thank you for alerting us about the stove burners in your room- we will have our maintenance team fix this immediately. We hope you enjoyed your time at the Crayola Factory and hope to see... More

New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 8, 2014

We were at this place during a holiday so staffing could have been short but out of all the Residence Inns we stayed at, this one was least maintained. Our first room had a broken dishwasher and dirty dishes. The floor in the two rooms we stayed in could have used a more mindful vacuuming. It's an outdated inn. The... More

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear luxette_lux, Thank you for taking the time to share your thoughts. We appreciate you bringing concerns to our attention and will address, also we will share your praise with our team. We hope to welcome you back in the future. More

Zhenjiang, China
Top Contributor
73 reviews 73 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 3, 2014 via mobile

Like being home, the room my family and I was in was really nice. Like a small apartment. When we checked in we got to have some nice desserts because they put food out three nights a week. That was an extra nice welcome. The staff was very friendly. Mom doesn't walk that well so they were accommodating when we... More

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear Valerie B, Thank you for taking the time to complete a review . We are delighted that your stay with the Residence Inn Scranton was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More

Ohio City, Ohio
Contributor
19 reviews 19 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 3, 2014 via mobile

As far as a location I would say average as far as a Marriott property I would rate poor . Seems to be more dated that the building appears. The room smelled like Chinese food, the shower drained slow ( as feet covered with water ) and stained couch. The building is not very old but seems like in need... More

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear SC, Thank you for taking the time to share your thoughts regarding our hotel. We appreciate you bringing it to our attention. We will share your message appropriately within our team. We hope to welcome you back in the future. More

Greenbelt, Maryland
1 review
1 of 5 stars Reviewed June 25, 2014

Unfortunately the hotel does not live up to the Marriott mantra. I stayed here this past weekend during the University of Scranton reunion. Things in the room were not clean and when I asked for towels (we received two for four people) they told me I would get them later - multiple times until I purchased my own. I also... More

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear Guest, Thank you for the feedback, please know we have shared with our team to be sure such issues do not happen again as your experience is far from our norm. We pride ourselves in providing our guests with a clean comfortable home away from home. We hope if travelling back to the area you would consider staying with... More

Scranton, Pennsylvania
1 review
1 of 5 stars Reviewed June 13, 2014

I am quite disappointed. First off, the bed was way too soft. It feels like your feet are higher than your head! The pots and pans are stained, the electric burners on the stove kept needed jiggled, the kitchen sink wasn't draining properly, stains in the bed skirt, a hole in the comforter, yellowed phones - this place needs a... More

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to share your experience with the Residence Inn Scranton. You indicated your stay unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can... More

Woodbridge, Virginia, USA
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 7, 2014

For several years we have stayed here when visiting family in Scranton. Because it is set up like a residence it is very homelike for families. The rooms have everything you need when away with children. They are clean and well stocked. They serve an ample breakfast everyday and have a closet pantry where you can get food items if... More

Was this review helpful? Yes
Chelsea C, Director of Sales at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel and for your loyalty! We are happy to hear that you and your family enjoyed your stay with us! We are glad that you found our rooms comfortable and our staff friendly. We hope to see you again soon! More

richmond, va
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 28, 2014

I travel a lot for work (3-4 nights a week) and always try to stay at a Marriott property when possible - specifically one that has food/drinks since I am on the road all day. I am currently staying here and although they were having just hot dogs, beans and salad I still decided to stay as I had been... More

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear Stacy, Thank you for taking the time to review our hotel. We are delighted you enjoyed our social and were comfortable during you stay with us. We strive to make all of our guests feel that they are at their home away from home. We hope to welcome you back in the future. More

Top Contributor
142 reviews 142 reviews
29 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed May 5, 2014 via mobile

This hotel is what you would expect out of a Residence Inn located in a busy shopping area. This not a place for a restful vacation, it is good for business and short trips. Beds were not comfortable and the hotel seems a little worn down, but the staff was great and the complimentary breakfast was much better than the... More

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel! We are happy that you enjoyed our breakfast and found our staff friendly. We look forward to seeing you again the next time you visit Scranton, PA! More

Lansford
1 review
5 of 5 stars Reviewed April 15, 2014

While I'm working in the area it's such a pleasure to be able to come "home" at the end of the day. The Residence Inn is a great home away from home. The housekeeping staff does an awesome job. The front desk and food service staff makes you feel like you're part of the family. The rooms are spacious and... More

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel! We are extremely happy that you have been enjoying your weekly stays with us and that our service, breakfast, rooms, and amenities have exceeded your expectations. We sincerely appreciate your loyalty and hope that we will see if you visit Northeastern Pennsylvania in the future! More

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Additional Information about Residence Inn by Marriott Scranton

Address: 947 Viewmont Drive, Scranton, PA 18519
Phone Number:
Location: United States > Pennsylvania > Scranton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Scranton 3*
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Also Known As:
Residence Inn Scranton Hotel Scranton
Residence Inn Dickson City
Dickson City Residence Inn
Scranton Residence Inn

38 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Scranton
Hotel Class
Official Description (provided by the hotel)
Discover award-winning service and convenience at the favorite extended stay hotel- the Scranton Residence Inn! Our superior location is only a few miles from major highways and over 50 restaurants, shops and entertainment destinations. In addition, our hotel is in the heart of Northeastern PA's Oil and Gas region and only minutes from many healthcare facilities including CHS, Geisinger, TMG, and Allied. You'll feel right at home with complimentary perks that include daily hot American breakfast buffet and a social hour three nights a week featuring light fare and beer. Guests enjoy access to our 24-hour fitness and business centers, indoor pool, and grocery shopping service. Our spacious suites feature fully equipped kitchens and free Wi-Fi. We're pet friendly, too! Are you a frequent Marriott guest? Take advantage of the exclusive Marriott Rewards Program. Whether traveling for work or play, make the smart choice of extended-stay hotels in Scranton, PA - Residence Inn by Marriott Scranton. ... more   less 
Number of rooms
78

Questions & Answers

Questions? Get answers from Residence Inn by Marriott Scranton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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