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Residence Inn by Marriott Scranton

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947 Viewmont Drive, Scranton, PA 18519
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Residence Inn by Marriott Scranton
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98 Reviews from our TripAdvisor Community

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Traveler rating
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    38
    16
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (98)
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    (21)
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Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stopped here on our way to Montreal from DC and it was a convenient point a little less than halfway. Thers an indoor pool, room was comfortable and service was friendly. Located next to a mall so there were several dining options close by.

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Boston, Massachusetts
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed 1 week ago

The pros, it was fairly clean. The cons, the staff ranged from excellent to incompetent. The hotel looked dated and tired. The lobby, hallways and rooms need renovating. It's not well located but is nicely landscaped. There are other better options in the area.

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Clarksville, Tennessee
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a good location, once you find it. It is very easy to miss the turn for the hotel, go past it, and then have to pull into a shopping center to get turned back around. The room was clean and the bed comfortable. The staff was not up,to,the level I have come to expect at Residence... More 

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Galloway, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

We love Marriott's smoke free policy, so they are our go to hotel when traveling. There was one issue with this stay and that was a dirty pillow case on one of the pillows. Yuck! It smelled like dirty hair. Everything else was good.

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Hi Cathie G, Thank you for your loyalty to Marriott. We love that you are happy with the non smoking policy at our hotels. We hope to welcome you back in the future. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 23, 2015

Paper thin walls.. Could hear perfectly the conversation in next door room. Incredibly loud traffic noise from nearby highway. Bathtub had all the enamel worn off and was brown in large patches. Old old old. Shame on Marriott for not requiring a reno of this place. Do not stay here unless you are desperate.

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Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear Andrya, Thank you for your review please know that we strive to maintain all Marriott Standards and have audits to ensure this. We hope you continue your loyalty to Marriott and look forward to welcoming you back in the future. More 

huntsville, al
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 14, 2015

This property was in dire need of an update. The furniture inside our suite must have been at least 20 years old. The mattress was lumpy and uncomfortable. The kitchen floor had large gaps in between the seams and a large chunk missing (see pics) which posed a safety hazard with bare feet. The coffee maker was old and did... More 

Was this review helpful? Yes 1
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear JojoHuntsville_AL, Thank you for your review. We are very happy we were able to provide you with a clean quiet room for your stay. We hope to welcome you back in the future and appreciate your loyalty to Marriott. More 

Wilmington, Delaware
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 14, 2015

This is one of those properties that you can always count on for consistent quality at affordable rates. It appears the management team has their act together because the entire staff is well trained and extremely helpful. Rooms are spacious and decent quality for this class property. Nice breakfast served in the morning by some very sweet ladies. Don't miss... More 

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Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear Rhinoshab, Thank you for sharing your feedback regarding your stay at the Scranton Residence Inn by Marriott. We are delighted you enjoyed our breakfast, and accommodations. Our team really strives to make our guests feel they are at a home away from home. More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 23, 2014

Stayed at this property for an extended period recently. The was for a group event and the staff was very pleasant. The staff was over accommodating and couldn't haveen been nicer, especially the sales manager. She was a big help for our group. The rooms were always clean and so was the rest of the property.

Was this review helpful? Yes
Chelsea C, Director of Sales at Residence Inn by Marriott Scranton, responded to this review

Hi JT, Thank you for reviewing our hotel and your loyalty to our property! We're grateful that we had the opportunity to host you while working in Northeastern PA and are happy you found our staff friendly and our suites clean. Hopefully that we'll have the chance to accommodate you again the next time you visit beautiful Scranton, PA! More 

Washington DC, District of Columbia
2 reviews
3 of 5 stars Reviewed November 23, 2014

I was disappointed with this hotel as it is not up to the standards of the Marriott chain. The one bedroom suite was small and the furniture was old. The mattress on the sofa-bed was awful. Our two teenage girls didn't sleep much as it was not comfortable. The water from the faucets was extremely bad tasting. The service however... More 

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel. We are very sorry to hear about your experience with the sofa bed mattress and apologize for your daughters' lack of sound sleep. We certainly will address these issues in order to create the best Marriott experience possible. We are happy that you found our staff friendly and enjoyed our... More 

Ontario
Level Contributor
165 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed October 7, 2014

We had a 2 bedroom suite with 2 baths and living room (3 TV's). Friendly and efficient staff at check-in and check out. Great location off I 81. Free hot and cold breakfast. Free parking. Free internet. There is a Chinese/Sushi buffet 100 yards away and numerous other restaurants within 2 min drive.

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel! We are happy that you found our hotel spacious and clean, our staff friendly and helpful, and were able to enjoy our amenities and surrounding restaurants and attractions. We hope we will have the opportunity to accommodate you again the next time you visit Scranton PA! More 

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