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Residence Inn by Marriott Scranton

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947 Viewmont Drive, Scranton, PA 18519
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Residence Inn by Marriott Scranton
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Residence Inn by Marriott Scranton
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95 Reviews from our TripAdvisor Community

Traveler rating
    31
    36
    16
    8
    4
See reviews for
43
13
1
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Galloway, Ohio
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We love Marriott's smoke free policy, so they are our go to hotel when traveling. There was one issue with this stay and that was a dirty pillow case on one of the pillows. Yuck! It smelled like dirty hair. Everything else was good.

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Paper thin walls.. Could hear perfectly the conversation in next door room. Incredibly loud traffic noise from nearby highway. Bathtub had all the enamel worn off and was brown in large patches. Old old old. Shame on Marriott for not requiring a reno of this place. Do not stay here unless you are desperate.

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huntsville, al
Contributor
15 reviews 15 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property was in dire need of an update. The furniture inside our suite must have been at least 20 years old. The mattress was lumpy and uncomfortable. The kitchen floor had large gaps in between the seams and a large chunk missing (see pics) which posed a safety hazard with bare feet. The coffee maker was old and did... More 

Was this review helpful? Yes 1
Wilmington, Delaware
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 14, 2015

This is one of those properties that you can always count on for consistent quality at affordable rates. It appears the management team has their act together because the entire staff is well trained and extremely helpful. Rooms are spacious and decent quality for this class property. Nice breakfast served in the morning by some very sweet ladies. Don't miss... More 

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Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear Rhinoshab, Thank you for sharing your feedback regarding your stay at the Scranton Residence Inn by Marriott. We are delighted you enjoyed our breakfast, and accommodations. Our team really strives to make our guests feel they are at a home away from home. More 

Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2014

Stayed at this property for an extended period recently. The was for a group event and the staff was very pleasant. The staff was over accommodating and couldn't haveen been nicer, especially the sales manager. She was a big help for our group. The rooms were always clean and so was the rest of the property.

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Chelsea C, Director of Sales at Residence Inn by Marriott Scranton, responded to this review

Hi JT, Thank you for reviewing our hotel and your loyalty to our property! We're grateful that we had the opportunity to host you while working in Northeastern PA and are happy you found our staff friendly and our suites clean. Hopefully that we'll have the chance to accommodate you again the next time you visit beautiful Scranton, PA! More 

Washington DC, District of Columbia
2 reviews
3 of 5 stars Reviewed November 23, 2014

I was disappointed with this hotel as it is not up to the standards of the Marriott chain. The one bedroom suite was small and the furniture was old. The mattress on the sofa-bed was awful. Our two teenage girls didn't sleep much as it was not comfortable. The water from the faucets was extremely bad tasting. The service however... More 

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Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel. We are very sorry to hear about your experience with the sofa bed mattress and apologize for your daughters' lack of sound sleep. We certainly will address these issues in order to create the best Marriott experience possible. We are happy that you found our staff friendly and enjoyed our... More 

Ontario
Top Contributor
160 reviews 160 reviews
55 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed October 7, 2014

We had a 2 bedroom suite with 2 baths and living room (3 TV's). Friendly and efficient staff at check-in and check out. Great location off I 81. Free hot and cold breakfast. Free parking. Free internet. There is a Chinese/Sushi buffet 100 yards away and numerous other restaurants within 2 min drive.

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel! We are happy that you found our hotel spacious and clean, our staff friendly and helpful, and were able to enjoy our amenities and surrounding restaurants and attractions. We hope we will have the opportunity to accommodate you again the next time you visit Scranton PA! More 

Carleton Place
Top Contributor
142 reviews 142 reviews
26 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed October 6, 2014 via mobile

We found ourselves in Scranton with limited availability for rooms due to the manhunt. Debbie at the front desk welcomed us. Gave us tea and just made us feel homey and safe. Older style suite but clean and well appointed..good value..a bit difficult to, poorly signed

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Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel. We are happy to hear that Debbie was able to provide a welcoming check in- we're grateful to have her on our team! We also are glad that you found our hotel clean and hope to accommodate you the next time you are in need of a hotel in Northeastern... More 

Washington, DC
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 30, 2014

My first impression was that it was an older property. The rooms were fine but furnishings seemed dated and the bed squeeked (but it was comfortable). The breakfast food was okay but just didn't seem up to the higher standard I've come to expect from a Residence Inn. A couple tips about htis property is to ask for a room... More 

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Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel. We sincerely apologize that you experienced highway noise and noise from the room above you during your stay. Our priority is to make sure we can prove accommodations where you can get a good nights rest and are sorry that we fell short. We are happy to hear that you... More 

1 review
5 of 5 stars Reviewed September 28, 2014

From the minute you arrive, you are greeted with smiles...we had a suite, cozy to be sure, but very comfortable. The breakfast was delicious and substantial. We'll go back! The mattress alone makes it a 5 star stay!!!

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you, Edward, for taking the time to review our hotel! We are happy that our staff was friendly and accommodating, our mattresses comfortable, and our breakfast fulfilling. We hope to see you the next time you need a hotel in Scranton, PA! More 

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