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Residence Inn by Marriott Scranton

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947 Viewmont Drive, Scranton, PA 18519
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1 room 1 guest
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Residence Inn by Marriott Scranton
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105 Reviews from our TripAdvisor Community

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Traveler rating
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    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (105)
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    (21)
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Out dated. Not clean. Dirty towels from previous visitor found hanging in the bathroom. Limited parking. This is not s smoke free hotel. However staff was very pleasant. We are Marriott loyal customers and we were surprised by the subpar quality of this hotel.

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear Vincent F, Thank you for your review of our hotel, and my super friendly team. We are very passionate about our hotel and guests and try very hard to meet the needs of everyone at our smoke free hotel. We hope to welcome you back to the Scranton Area in the future. More 

Virginia
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a cookie cutter hotel located down the street from Scranton's mall. Its located smack dab in the midst of a national chain wasteland lacking any charm whatsoever. But that's to be expected I guess. A breakfast buffet of sorts is included and the offerings included the expected overcooked eggs and microwaved sausage patties, hissing merrily away in their... More 

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear Griller333, Thank you for your feedback and your stay with us at the Scranton Residence Inn. My team strives to provide a great experience to all guests and our super friendly breakfast hosts are very passionate about their work. We hope to welcome you back to the Scranton area again. More 

Charlotte, North Carolina
Level Contributor
83 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were traveling with dogs and this was a hotel that gave us a little space and allowed dogs. We had a one-bedroom suite which was comfortable and clean. Decor was a bit tired but nothing to complain about. Staff was friendly. Relatively easy to get off and on the highway--not much in the area but we were just there... More 

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear Maybeinerror, Thank you for your review. We are glad you and your dogs enjoyed your stay and our friendly team! We hope to welcome you back in the future. More 

Houston, Texas
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 26, 2015

I was on the 2nd floor in a middle of the hall room, my least favorite location, but the room was still comfortable and had everything I would expect from Residence Inn. I was only there for 1 night so I did not get a chance to test out the exercise facilities. Breakfast was great as it should be at... More 

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear mehtravels, Thank you for your kind review and we are truly happy you enjoyed your stay at our Residence Inn by Marriott. We look forward to welcoming you back in the future. More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 24, 2015

A very nice studio room with kitchen, sofa eat in table, king size bed with a/c that works. What more can you ask for. Reasonably priced or u se your Marriot rewards points. Room has a sofa bed for 2.

Was this review helpful? Yes 1
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear Mark T, Thank you fro your kind feedback regarding your stay at the Scranton Residence Inn by Marriott, I'm truly happy you enjoyed your room and our location. We hope to welcome you back in the future. More 

Long Island, NY
Level Contributor
98 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed June 30, 2015

We stayed here two nights this past weekend. The staff was helpful and attentive. Breakfast was good with a decent selection. Food was hot and well stocked for the duration of the breakfast time. Our first room had a really bad fried food smell to it and we moved to room 213. The rooms looked like they were getting a... More 

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear Mark T, Thank you for your feedback, we are truly pleased that you enjoyed your room and our location. We want our of our guests to feel the comforts of home. We hope to welcome you back in the future. More 

Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 20, 2015

We stopped here on our way to Montreal from DC and it was a convenient point a little less than halfway. Thers an indoor pool, room was comfortable and service was friendly. Located next to a mall so there were several dining options close by.

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear emilyl32, Thank you for review, we are very happy you enjoyed our hotel and services. We hope to choose to stay with us again when passing through our area. More 

Boston, Massachusetts
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 stars Reviewed June 17, 2015

The pros, it was fairly clean. The cons, the staff ranged from excellent to incompetent. The hotel looked dated and tired. The lobby, hallways and rooms need renovating. It's not well located but is nicely landscaped. There are other better options in the area.

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear barinr, Thank you for your stay and feedback. I'm glad you have found your room to be clean but please know that I have shared your review with my team as a training exercise. We hope that you would give us another try in the future. More 

Clarksville, Tennessee
Level Contributor
84 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed June 14, 2015

This hotel is in a good location, once you find it. It is very easy to miss the turn for the hotel, go past it, and then have to pull into a shopping center to get turned back around. The room was clean and the bed comfortable. The staff was not up,to,the level I have come to expect at Residence... More 

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Dear HJK13, Thank you for your feedback regarding our Residence Inn by Marriott. Please know that we have reviewed you comments as a tool with our team. We look forward to welcoming you back in the future. More 

Galloway, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

We love Marriott's smoke free policy, so they are our go to hotel when traveling. There was one issue with this stay and that was a dirty pillow case on one of the pillows. Yuck! It smelled like dirty hair. Everything else was good.

Was this review helpful? Yes
Amanda E, General Manager at Residence Inn by Marriott Scranton, responded to this review

Hi Cathie G, Thank you for your loyalty to Marriott. We love that you are happy with the non smoking policy at our hotels. We hope to welcome you back in the future. More 

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