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All 10 Scranton hotels

Residence Inn by Marriott Scranton

3.0 of 5 Hotel   |   947 Viewmont Drive, Scranton, PA 18519
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Ranked #5 of 10 Hotels in Scranton
A recent review
5 of 5 stars reviewed 4 days ago
J T Philadelphia, Pennsylvania
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92 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this property for an extended period recently. The was for a group event and the staff was very pleasant. The staff was over accommodating and couldn't haveen been nicer, especially the sales manager. She was a big help for our group. The rooms were always clean and so was the rest of the property.

Was this review helpful? Yes
Chelsea C, Director of Sales at Residence Inn by Marriott Scranton, responded to this review

Hi JT, Thank you for reviewing our hotel and your loyalty to our property! We're grateful that we had the opportunity to host you while working in Northeastern PA and are happy you found our staff friendly and our suites clean. Hopefully that we'll have the chance to accommodate you again the next time you visit beautiful Scranton, PA! More

Washington DC, District of Columbia
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

I was disappointed with this hotel as it is not up to the standards of the Marriott chain. The one bedroom suite was small and the furniture was old. The mattress on the sofa-bed was awful. Our two teenage girls didn't sleep much as it was not comfortable. The water from the faucets was extremely bad tasting. The service however... More

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel. We are very sorry to hear about your experience with the sofa bed mattress and apologize for your daughters' lack of sound sleep. We certainly will address these issues in order to create the best Marriott experience possible. We are happy that you found our staff friendly and enjoyed our... More

Ontario
Top Contributor
137 reviews 137 reviews
47 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed October 7, 2014

We had a 2 bedroom suite with 2 baths and living room (3 TV's). Friendly and efficient staff at check-in and check out. Great location off I 81. Free hot and cold breakfast. Free parking. Free internet. There is a Chinese/Sushi buffet 100 yards away and numerous other restaurants within 2 min drive.

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel! We are happy that you found our hotel spacious and clean, our staff friendly and helpful, and were able to enjoy our amenities and surrounding restaurants and attractions. We hope we will have the opportunity to accommodate you again the next time you visit Scranton PA! More

Carleton Place
Top Contributor
141 reviews 141 reviews
25 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed October 6, 2014 via mobile

We found ourselves in Scranton with limited availability for rooms due to the manhunt. Debbie at the front desk welcomed us. Gave us tea and just made us feel homey and safe. Older style suite but clean and well appointed..good value..a bit difficult to, poorly signed

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel. We are happy to hear that Debbie was able to provide a welcoming check in- we're grateful to have her on our team! We also are glad that you found our hotel clean and hope to accommodate you the next time you are in need of a hotel in Northeastern... More

Washington, DC
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 30, 2014

My first impression was that it was an older property. The rooms were fine but furnishings seemed dated and the bed squeeked (but it was comfortable). The breakfast food was okay but just didn't seem up to the higher standard I've come to expect from a Residence Inn. A couple tips about htis property is to ask for a room... More

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel. We sincerely apologize that you experienced highway noise and noise from the room above you during your stay. Our priority is to make sure we can prove accommodations where you can get a good nights rest and are sorry that we fell short. We are happy to hear that you... More

1 review
5 of 5 stars Reviewed September 28, 2014

From the minute you arrive, you are greeted with smiles...we had a suite, cozy to be sure, but very comfortable. The breakfast was delicious and substantial. We'll go back! The mattress alone makes it a 5 star stay!!!

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you, Edward, for taking the time to review our hotel! We are happy that our staff was friendly and accommodating, our mattresses comfortable, and our breakfast fulfilling. We hope to see you the next time you need a hotel in Scranton, PA! More

Columbus, OH
Contributor
16 reviews 16 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 7, 2014

We stopped in Scranton, PA to see the Steamtown National Historic Site, as we missed it during the fed shut down on our last visit. We stayed at the Residence Inn and the people were just super. The breakfast was hot and the room spacious. The hotel folks had everything in hand- where to eat, how to get where you... More

Was this review helpful? Yes 1
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for reviewing our hotel! We are happy to hear that you found our staff friendly and helpful while you were in Scranton visiting the National Historical Site! We take great pride in having a great team, from our front desk to our housekeepers, and are glad you enjoyed your time with us! We hope to see you again... More

Cardiff, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 6, 2014

We love Residence Inn's I think they are great with families. Room size, laundry facility's, d just easier to be with kids. We checked in and noticed the place was dated compared to other Residence Inn's. We had a very quick and friendly check in. Our room was nice and clean and comfortable. I used the laundry and had a... More

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for reviewing our hotel- we love when our guests notice our staff! We're sorry that you had an issue with our laundry facilities and will make sure to look into this immediately. We are happy to hear that you found our staff helpful and friendly and look forward to seeing you and your family the next time you... More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed September 6, 2014

We and our friends stayed for 1 night -and it was a pleasant experience. We arrived very late in the night around 3 am, and hotel staff was corteous and helpful in helping us to rest. They offered late checkout and early breakfast and all could they offer. We loved stay and breakfast was nice.

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel! We're very happy that you found our staff friendly and that they were able to make your late check in as easy as possible! We look forward to seeing you the next time you visit Scranton! More

New York City, New York
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 3, 2014

Sure, it's showing its age, especially compared to newer Residence Inns I've visited. But it's relatively clean and well-maintained. Staff goes out of their way to make you feel comfortable (you could tell as much when they give you a letter upon your arrival insisting on helping with anything). They were able to sort out an extra night's stay using... More

Was this review helpful? Yes
Chelsea C, Manager at Residence Inn by Marriott Scranton, responded to this review

Thank you for taking the time to review our hotel! We are glad that you enjoyed your visit with us and that you found our staff friendly and helpful! We hope that we will see you again the next time you travel to Northeastern PA! More

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Additional Information about Residence Inn by Marriott Scranton

Address: 947 Viewmont Drive, Scranton, PA 18519
Location: United States > Pennsylvania > Scranton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Scranton 3*
Number of rooms: 78
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Also Known As:
Residence Inn Scranton Hotel Scranton
Residence Inn Dickson City
Dickson City Residence Inn
Scranton Residence Inn

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