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All 10 Scranton hotels

Comfort Suites

2.5 of 5 Hotel   |   44 Montage Mountain Rd., Scranton, PA 18507
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Ranked #3 of 10 Hotels in Scranton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Carl-Gail Rockaway, NJ USA
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214 reviews from our community

Traveler rating
    99
    67
    26
    10
    12
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75
46
8
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Suites
See the most recent reviews
Rockaway, NJ USA
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I have stayed here over 30 this year as business brought me to Scranton. The staff at the front desk particularly friendly and accomdating, especially Kerry. I usually check in later, so I call in advance to get a room away from the highway and many times they have already have my room saved in advance. The breakfast is also... More

Was this review helpful? Yes
Dan E, General Manager at Comfort Suites, responded to this review

Carey is a real asset to our hotel and I know she will appreciate reading your comments regarding her. We love hearing from our regular guests and appreciate your continued loyalty to our hotel. More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here with my husband on our way too visit the grandkids And this was the best stay at a hotel that I ever had. The front desk girl, Kelsey, was so helpful with everything. We had such an easy check in, we checked in late usually it ends up taking a little bit because we don't make reservations... More

Was this review helpful? Yes
Dan E, General Manager at Comfort Suites, responded to this review

Kelsey is our newest front desk agent and we agree with you that she is great. Thanks for taking the time to let us know about your experience at Comfort Suites and hope you and your grandchildren will return soon. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I had to stay with Comfort Suites while there was no power in my area. When I walked in it was warm and inviting. Carey at the front desk made me feel very welcomed even though I was kinda frazzled. A calm nature and understanding helped me feel like this was the right place. I got to my room and... More

Was this review helpful? Yes 1
Dan E, General Manager at Comfort Suites, responded to this review

Thanks for letting us know how welcome you felt during your recent emergency stay with us. I know Carey will appreciate hearing what you had to say regarding her service and am glad that your enjoyed our breakfast and other ammenities. Hopefully we will see you again under better circomstances. More

Buffalo, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

I stay at this hotel very frequently and would highly recommend. The staff is allways courteous and very acommodating to me for early/late checkin, requested 1st floor rooms which I find to be on a par with the higher priced brand hotels. The check-in with Maryam is allways pleasant and Jan at checkout is always friendly and efficient. I look... More

Was this review helpful? Yes
Dan E, General Manager at Comfort Suites, responded to this review

Jan is very good at remembering regular guest's preference of rooms and goes out of her way to accomodate these preferences. We're glad you also find Maryam helpful and friendly. We look forward to many more visits by you and appreciate all your kind words. More

Simsbury, Connecticut
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was our 2nd stay here for basketball tournament. The rooms are spacious. Don't ask for the largest rooms with kitchenette because they are only located in the front corners. Therefore the highway noise is excessive. Breakfast was included with many pastries but little in the way of hot food. The beds were comfortable. The room was clean. It has... More

Was this review helpful? Yes
Dan E, General Manager at Comfort Suites, responded to this review

We're very sorry to hear that you experienced road noise during your recent stay with us. This is not a comment that we usually hear since our building sits up so much higher than the Interstate. We do have other types of larger rooms that are located in the back of the building facing the mountain with incredible views. Our... More

New York City, New York
Senior Contributor
24 reviews 24 reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for the Steamtown Marathon. Steamtown is a great event, loved it. The rooms were clean and looked to be recently updated. No complaints with the amenities or cleanliness. The service was less than accommodating. We asked for a late check out in order to return to the hotel after completing the race. The answer was 'we can... More

Was this review helpful? Yes
Dan E, General Manager at Comfort Suites, responded to this review

I'm very sorry that you were upset over our late check-out policy on Marathon day. We try very hard to be as accomodating as possible on that day by offering free shuttle to the pick up area starting at 5am and putting breakfast out 2 hours early. We are also one of the few hotels in our area that does... More

Ephrata, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This was my third visit to Comfort Suites at Montage Mt. and it was as friendly and clean as before. Our beds were very comfortable and the breakfast offered plenty of choices. It is conveniently located right off of the interstate. Maryam was the desk attendant and was kind and courteous.

Was this review helpful? Yes
Dan E, General Manager at Comfort Suites, responded to this review

Thanks for taking the time to review our hotel. We so glad that you enjoyed our newly renovated rooms and our staff service. I'll be sure to let Maryam know how much you appreciated her guest service skills. We hope to see you again soon. More

Fort Wayne, Indiana
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Glad we only had to stay one night on the way home! The room smelled musty and needed updated badly. Room next door, I could hear person snoring loudly all night and people in the hallway talking and using ice machine.....No Sleep!!!!! I could have slept better in my car. Bed was not comfortable and sheets were rough. Had to... More

Was this review helpful? Yes 1
Dan E, General Manager at Comfort Suites, responded to this review

I'm very sorry that you were upset over our late check-out policy on Marathon day. We try very hard to be as accomodating as possible on that day by offering free shuttle to the pick up area starting at 5am and putting breakfast out 2 hours early. We are also one of the few hotels in our area that does... More

Colonial Heights, Virginia
Top Contributor
54 reviews 54 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 13, 2014

Stayed here October 7th. Would definitely return. Conveniently located along interstate. Very large, comfortable room (suite) with 2 queen beds and a sofa. Very relaxing after a long day’s drive from Cape Cod. Provided a peaceful night’s sleep. Continental breakfast was adequate, but we opted for a full breakfast at the Cracker Barrel in Wilkes-Barre, 14 miles south.

Was this review helpful? Yes
Dan E, General Manager at Comfort Suites, responded to this review

We're so glad that you had an enjoyable stay with us and appreciate your nice comments. We try to make everyone's stay as comfortable as possible and love to hear feedback on guest's experiences, More

Herndon, Virginia
Top Contributor
65 reviews 65 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 6, 2014

Stayed here en route to Binghamton for a wedding, and it was a nice experience-staff were very polite. I stayed on the second floor near the stairwell, and the room was clean, the bed was comfortable, and the bathroom was very clean too. Best part is that there are plenty of outlets, both regular plugs and USB ports too. It's... More

Was this review helpful? Yes 1
Dan E, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to let us know how much you enjoyed your stay. Our staff makes every effort to make our guests comfortable and we love hearing that people notice. We hope to see you again soon. More

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Additional Information about Comfort Suites

Address: 44 Montage Mountain Rd., Scranton, PA 18507
Phone Number:
Location: United States > Pennsylvania > Scranton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 100
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Also Known As:
Comfort Hotel Scranton
Comfort Suites Scranton
Scranton Comfort Suites

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