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Comfort Suites

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44 Montage Mountain Rd., Scranton, PA 18507
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246 reviews from our community

Traveler rating
    117
    77
    29
    10
    13
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88
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Albany, NY
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We use this as a halfway point between home and DC. It's right off I-81, 5 to 10 minutes from downtown (Univ of Scranton and food)and 5 minutes from PNC Park (for any baseball fans out there). Staff has always been very friendly and helpful (especially Kelsey). Room was clean and quiet (even with dozens of youth soccer players banging... More 

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Easton, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My daughter and I had the pleasure of staying here while she completed training in Scranton. Check-in and check-out were quick and easy and I was actually able to check in early which was very much appreciated. The rooms were spacious, clean and decorated nicely. (I understand they completed renovations recently and you could clearly notice.) The beds were extremely... More 

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Toronto Canada
Top Contributor
56 reviews 56 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

I know this hotel has been renovated.. but it just didn't knock it out of the park for us. The bathroom was very small- not a problem, BUT it had a huge, wide accessibility door, such that if you used a walker to get into the bathroom, you'd have to leave the door open while you sat on the toilet!... More 

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Newton, Massachusetts
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

We got just what we expected -- a mostly quiet place to sleep. The room was clean, but the bathroom had hair in the tub. Staff were friendly at check-in. No surprises, and the price was reasonable. We needed a good night sleep to break up a long drive. They accept pets, which we appreciate.

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Dan E, General Manager at Comfort Suites, responded to this review

Thank you for your comments regarding your stay with us. We try very hard to make sure that hair is always cleaned from the bath tubs and are very sorry to hear that you found one. I must comment however that we are NOT pet friendly. Like all other hotels we do accept service animals but not pets. We appreciate... More 

Bardstown, Kentucky
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 days while visiting relatives. We have previously stayed a few highway exits down at another hotel in Dunmore, but this one was WAY better. We usually try to pick up the hotel coupons at the rest stop on the highway. This hotel was listed as one of those hotels. For $5/night more than what the Dunmore... More 

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Dan E, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to let us know how much you enjoyed your stay with us. We try very hard to make each and every guest feel comfortable and secure and are so happy to hear that we've succeded. We hope that the next time you're in Scranton you'll stay with us again. Sincerely, Dan Edwards General Manager More 

Riverview, Florida
1 review
4 of 5 stars Reviewed 2 weeks ago

The property was convenient and clean - average for Comfort Suites. The best part of our stay was the service provided by Kelsey at the front desk. She was friendly, professional, and very accommodating. Our dealings with her definitely brightened our evening.

Was this review helpful? Yes
Dan E, General Manager at Comfort Suites, responded to this review

I'm so glad you enjoyed your stay with us. Kelsey has terrific guest service skills and I'm sure she'll apprciate your comments regarding her. We look forward to your next visit and appreciate your business. Sincerely, Dan Edwards General Manager More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for a basketball tournament with several other families on the team. It is right next door to a Hampton Inn where some other families stayed. The hotel is very nice with a great breakfast. The location is excellent, right off the highway and right near many restaurants and stores. I would highly recommend it.

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Dan E, General Manager at Comfort Suites, responded to this review

Thank you Mark. I'm so glad that you and your team enjoyed your stay with us and hope you'll come back again the next time you're in Scranton. We have some great summer attractions in our area that you might consider such as the water park, casinos and Steamtown National Historic Site. Thanks again for taking the time to let... More 

Nottingham, New Hampshire
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Staff was friendly and helpful, hotel was clean. We did find some missed trash on floor of bath but it was the same color as the floor. The beds were comfortable and had two choices of pillows. Rooms had fridge, microwave and coffee pot although with breakfast down the hall we didn't use the coffee pot. Breakfast was good as... More 

Was this review helpful? Yes
Dan E, General Manager at Comfort Suites, responded to this review

Thanks for taking the time to let us know how much you enjoyed your stay with us. We hope that the next time you're in our area you'll stay with us again. There's also a lot to do in our area just in case you're looking for a short getaway trip. Sincerely, Dan Edwards General Manager More 

Beavercreek, Ohio
Top Contributor
98 reviews 98 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We frequently pass through Scranton on our trips from Ohio to New Hampshire, and this is a convenient place to stay. Easy to find with high quality rooms and a friendly, helpful staff. There are some good chain restaurants nearby, and the desk even has direction sheets prepared to get you to them. We had a restful stay and the... More 

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Dan E, General Manager at Comfort Suites, responded to this review

We're so glad to hear that you've enjoyed your stays with us and will continue staying in the future. We appreciate that you took the time to let us and others know about our friendly service and quality facilities and look forward to your next stay. More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 18, 2015 via mobile

I recently visited with my family. Front desk staff not at all as friendly as reviews have indicated. Jan was the most helpful. However, overall, this is not what Im used to in front desk personnel. No smiles, no hello when you come off the elevator or when you return from a day or a night out. Breakfast staff Jim,... More 

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Dan E, General Manager at Comfort Suites, responded to this review

I apologize for the rudeness of one of my employees and will certainly address this issue with him. Please know that we receive comments every day regarding how friendly our front desk staff and management are and it saddens me that you did not receive the same friendly service that our guests are accustomed to. Sincerely, Dan Edwards General Manager More 

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