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Hampton Inn Scranton at Montage Mountain

Certificate of Excellence
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22 Montage Mountain Road, Scranton, PA 18507
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1 room 1 guest
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Hampton Inn Scranton at Montage Mountain
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383 Reviews from our TripAdvisor Community

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Traveler rating
    180
    128
    44
    20
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Cincinnati, Ohio
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Rooms are only OK, but the breakfast was good and common areas very nice. The staff was wonderful. Great location. Good parking. Dining choices nearby and most are within 10 minutes. They provide a list of dining choices.

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Reading, United States
1 review
4 of 5 stars Reviewed 1 week ago

We were completely satisfied with this hotel the location the service the staff the food the cleanliness all met or exceeded our expectations. Very satisfied. The gym was nice and the place has a pool and hot tub very nice extra!

Review collected in partnership with Hampton

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Boston, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Have stayed here several times. Hilton Diamond member. Great staff, facitilities and convenient to offices, restaurants and shopping. The breakfast selection was good and fresh. Nice to be greeted by smiles in the morning before a day with clients. Thanks

Review collected in partnership with Hampton

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Stacey B, General Manager at Hampton Inn Scranton at Montage Mountain, responded to this review

Richard, Thank you for choosing to stay at Hilton properties and specifically our property! We are happy to hear that you had a great experience and we appreciate you taking the time to write a review. We look forward to seeing you again next time you are in the Scranton area. Stacey More 

East Hampton, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Room and view did not match description on website. No room service. Had to go off-site for dinner. Not something one wants to do after a 6-hour drive. Room was small and musty smelling. Definitely needs an upgrade. Would never stay here again.

Review collected in partnership with Hampton

Was this review helpful? Yes
Stacey B, General Manager at Hampton Inn Scranton at Montage Mountain, responded to this review

Sharon, We apologize for the inconvenience of having to go off site for dinner, but we are not a full service property. Hampton Inn's do not have restaurants on site. The only food we offer is our complimentary breakfast in the morning. Again, we apologize that you had a poor experience at our property. Stacey More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything about this place was great. Room was clean and neat, pool was large and stayed open until midnight and the breakfast had many selections. We always try to stay at Hampton Inn or Holliday Inn Express. So far this is the best Hampton Inn

Was this review helpful? Yes
Stacey B, General Manager at Hampton Inn Scranton at Montage Mountain, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We are very happy to hear that we are the best Hampton Inn you have stayed at! We look forward to seeing you again next time you visit the Scranton area. Stacey More 

A TripAdvisor Member
3 of 5 stars Reviewed 3 weeks ago

I've stayed here two different times in the past month. The rooms are nice, breakfast is good. The gym was blazing hot my first stay. Large pool and hot tub. My last stay the room smelled a little off, this time too, lo and behold there were wet towels left in a drawer, eww! When staff was told the room... More 

Was this review helpful? Yes
Stacey B, General Manager at Hampton Inn Scranton at Montage Mountain, responded to this review

Hello, The fitness center temperature has a wall control, that can be controlled by our guests, so we apologize if someone turned the heat up in there. We also apologize for the towel that was left in the drawer. That is very unlike our team to miss and we are truly sorry for the poor experience. I know that JoAnne... More 

Purcellville, Virginia
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a nice-looking hotel with friendly staff. The lobby is very warm and welcoming. Our room was average with enough space for the three of us to spread out and not trip over each other. Breakfast was well laid out, although the hot offerings - biscuits and gravy and bagels with cheese - were disappointing. Hotels need to realize... More 

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Stacey B, General Manager at Hampton Inn Scranton at Montage Mountain, responded to this review

We are very sorry to hear that the internet speed was not satisfactory. We are glad that you enjoyed the rest of your stay and hope that it didn't cause you too much inconvenience. Thank you for the feedback regarding this, as we will use it to improve our property. Stacey More 

Legnano, Italy
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stopped here for only one night on our way to Cooperstown. The room was very nice, clean and quite. Breakfast was the same as any Hampton Inn, which is to say not much. They did have more fresh fruit than most. We arrived late and were able to setting into our room quickly. They place looked booked, at least... More 

Was this review helpful? Yes
Stacey B, General Manager at Hampton Inn Scranton at Montage Mountain, responded to this review

Harry, We are glad that you enjoyed your stay with us and appreciate that you wrote a review. We hope you and your family had a great trip to Cooperstown! Stacey More 

Columbia, Maryland, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff was very welcoming and friendly - room was clean - good restaurants nearby - our only complaint would be the bed was too soft. The pool was indoors, a bit sandy at the bottom. Overall a nice rest for travelers.

Was this review helpful? Yes
Stacey B, General Manager at Hampton Inn Scranton at Montage Mountain, responded to this review

Mary, Thank you for choosing to stay with us and for writing a review! We apologize if the bed was too soft and the issue with the pool. We will be sure to have our maintenance team look into this. Stacey More 

New Jersey
Level Contributor
291 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was very impressed overall. Brandon at the front desk and Stacey, the general manager went out of there way in meeting our needs. Clean large quiet room and near Olympic sized pool compared to most hotels. When arriving, be sure to go thru the interection and THEN turn left, otherwise, you will be getting on the freeway! Look forward... More 

Was this review helpful? Yes 1
Stacey B, General Manager at Hampton Inn Scranton at Montage Mountain, responded to this review

It was great meeting you and getting to hear about your cool experiences! Brandon and I hope that you found some good vintage items while in the area. We look forward to seeing you again next time you travel to the Scranton area. Stacey More 

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