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All 5 Springfield hotels

Sheraton Springfield at Monarch Place

3.5 of 5 Hotel   |   One Monarch Place, Springfield, MA 01144
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55%
Ranked #4 of 5 hotels in Springfield
A recent review
5 of 5 stars Reviewed September 8, 2011
Babecq NYC
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314 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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There are newer reviews for Sheraton Springfield at Monarch Place
See the most recent reviews
NYC
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2011

My family and I traveled from NY to Springfield to visit family. We have stayed at this Sheraton before and have been satisfied with their services, but this time I was quite surprised as we entered the lobby. I arrived with my husband and three sons who are all Yankee fans and wore their Yankee caps with pride. This being... More

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Fairfax, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 1, 2011

Price was right,... but, hot tub not working , $13 to pay for parking, cost for internet and expensive restaurant options. Not their fault, but their were motorcycles up and down the street all night long. Did not expect that in an empty business district Can get a quieter, same cost including parking and breakfast hotel

Was this review helpful? Yes 1
ColumbusHotels, Area Director of Guest Relations at Sheraton Springfield at Monarch Place, responded to this review

Thank you for taking your time to review our hotel. We hoped you enjoyed your time in Western Massachusetts. I'm assuming that you stayed on a Thursday evening? The city of Springfield has a motorcycle festival, of sorts, on some Thursdays during the summer. I can understand that the occasion brought an excess of noise but thankfully it's only a... More

Lisbon, Portugal
Contributor
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 31, 2011

We loved the room, the best pillows and sheets! But in the check in the lady was unfriendly, and in the morning the other person in the front desk again! In this hotels we pay always Internet access, parking, etc! So I can't rate this hotel with 5 stars

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ColumbusHotels, Area Director of Guest Relations at Sheraton Springfield at Monarch Place, responded to this review

Thank you for taking your time to review our hotel. We appreciate your feedback and were pleased to hear that you enjoyed our new bedding. Aren't the mattresses very comfortable? With a downtown, full service property, it's very typical to charge for parking and internet. Thankfully, our fees are MUCH less than larger cities like Boston and DC, but I... More

Berkshires
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 29, 2011

Very nice room and great rate but we came to find out that although the pool was open and very nice, the hit tube and jacuzzi have been closed for a year. That's fine but they are still displayed on the web page. Also, in this day it is hard to understand how a hotel can charge for WiFi. Kind... More

Was this review helpful? Yes 1
ColumbusHotels, Area Director of Guest Relations at Sheraton Springfield at Monarch Place, responded to this review

Thank you for taking your time to review our hotel. We very much appreciate your constructive and helpful feedback. We apologize that you were mislead on our website and we will certainly make adjustments to the health club description. Thank you for pointing that out! We're very pleased that you enjoyed your room. I understand it's not ideal to pay... More

Fairfield, Connecticut
Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 15, 2011

First, the room was obtained via Priceline and I have trepidation on what kind of room we will be given. The room we got turns out to be very nice and it is on the 7th floor. Air conditioning works very well and I am impressed that their thermostat allowed to me to lower it down to 60 degrees when... More

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ColumbusHotels, Area Director of Guest Relations at Sheraton Springfield at Monarch Place, responded to this review

Thank you for taking your time to make review of our hotel. We very much appreciate you pointing out some of the smaller things we do keep our guests happy - the extra pillows, flat screens and temperature control! I apologize that you had a less than stellar culinary experience. I'm hoping that you found our staff responsive to your... More

xxxxxxxxx
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2011

The hotel is beautiful and VERY CLEAN. The people at the desk were polite but not overly friendly. When asked for information on the pool opening times, we were told 5:30 am but when we got down there, we learned that it really didnt open until 8:00. If you are traveling as a group and block off rooms, dont assume... More

Was this review helpful? Yes 1
ColumbusHotels, Guest Relations Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for such a kind review of our hotel. I have no doubt that many trip advisor readers will be helped from some of the information that you shared. You are correct that when you make a block of room you won't necessarily be placed in rooms near one another. This is typical in most hotels however, if you... More

Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 11, 2011

I stayed here while attending an event at the "Big E" after deciding at the last minute against my previous plan of staying with a friend at an inexpensive (and dubious) motel in West Springfield. I made the reservation at 9 PM and arrived shortly thereafter. I realized upon arriving at the hotel that the parking garage was full, and... More

Was this review helpful? Yes 1
Kanata, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 1, 2011

We stayed here for two nights, travelling from Canada and taking the kids to Six Flags New England. We got a great rate by booking through Hotwire. I was afraid of what we would find when we got here, based on all the negative reviews I had read on tripadvisor, but the hotel was perfectly average. Yes, there are extra... More

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Falcon_Mgt, General Manager at Sheraton Springfield at Monarch Place, responded to this review

We have a beautiful renovated hotel .We are happy you enoyed your visit. All downtown properties that are 3 star or above charge for parking and the internet. The cost to build /revitalize a dowtown property is twice the cost of a suburban or highway brand. More

Burlington, Vermont, USA
Contributor
11 reviews 11 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 25, 2011

Of course, anybody can enjoy a Sheraton hotel. This is a higher class brand and comes with the usual features found in this type of hotel. However, only two types of people will really enjoy this hotel - weekday business travelers and inner city families. Those business travelers with expense accounts will find this hotel meets the basic needs and... More

Was this review helpful? Yes 1
NY
Top Contributor
68 reviews 68 reviews
48 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed July 24, 2011

We only stayed in Springfield our way to the Berkshires for a friend's post wedding party - as the hotels/motels there have outrageous prices on summer weekends. When we were with friends, many suggested we cancel the Springfield hotel and find something local in Berkshires but we had prepaid so decided to just stay for the night. Pros: nice looking... More

Was this review helpful? Yes 1
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Additional Information about Sheraton Springfield at Monarch Place

Address: One Monarch Place, Springfield, MA 01144
Phone Number:
Location: United States > Massachusetts > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Springfield at Monarch Place 3.5*
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Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Monarch Place
Springfield Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more   less 
Number of rooms
325

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