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Sheraton Springfield at Monarch Place

3.5 of 5 One Monarch Place, Springfield, MA 01144
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Sheraton Springfield at Monarch Place
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Sheraton Springfield at Monarch Place
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352 reviews from our community

Traveler rating
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    93
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    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manassas, Virginia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

The Staff is amazing, and always go beyond the call of duty. I highly recommend it for business travellers. Parking is sometimes a problem on very busy days. Ask and you shall receive " seems to be their motto".

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Liberty, Missouri
Top Contributor
52 reviews 52 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for a business trip. It was very nice. The rooms were large and comfortable and had a nice view of the river. There is no free breakfast at this Orel, but the hotel restaurant is convenient and tasty. My room was very quiet even though there was a lot of activity in the hotel.

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback with the TripAdvisor community. I am glad that you found the hotel to be clean and comfortable. I will also share your feedback with our restaurant and culinary team. We hope to see you back should your travels bring you to Springfield in the future. More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

I booked 2 rooms almost 3 months in advance. I am in a wheelchair and asked for adjoining rooms. When I checked in they said it was impossible and only had rooms on differnt floors. They were finally able to give 2 rooms on the same floor about 20 rooms apart. It was Very inconvenience for the person helping me.The... More 

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Travelers are raving about these Springfield hotels

Drammen, Norway
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was met with a very nice person at the front desk, offering very (unexpected) good service. Rooms where big with nice view over the river. There was a good gym and a swimming pool in the facility. Very close to some good bars and restaurants. I had a very good night sleep here.

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your comments on TripAdvisor, I am glad you enjoyed your stay with us and that you had a great nights sleep. The Sheraton is known for their comfortable beds, I hope you will return should your travels bring you back to the Springfield area in the future. More 

Burlington, Vermont
Top Contributor
52 reviews 52 reviews
45 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 11, 2014

The hotel is fine. It doesn't go beyond the level of average overall but it's fine for a night or two. Kind of like the decor in the corridors. Bland yellow. Did I mention that it's fine. Not great. Fine. Service was friendly. Breakfast on the club floor wasn't bad for an American hotel, but inferior to much of the... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your response and sharing your comments. I am happy that over all, you enjoyed yourself. I am pleased to share that we will be offering complimentary internet effective December 1st. We will have a tiered program which a premium level will be offered at a low price, but a basic level will be offered at no charge. More 

New Brunswick, Canada
Top Contributor
91 reviews 91 reviews
66 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed November 7, 2014

We stayed here for 2 nights using SPG Points, we upgraded our room to a club level guestroom with 2 beds when we made our reservation. The hotel was overbooked when we got there, only a room with 1 king bed not on the club level (and we were 3 people)... On our second night we were moved to a... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing with me your experience while staying with us, your feedback does matter and does go along way in helping us to improve. I am sorry we did not have your room type for your arrival, I will look into why. Our Sheraton club does follow the standards and I would like to learn more about your... More 

Neutral Bay, Australia
Top Contributor
122 reviews 122 reviews
97 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed October 28, 2014

We stayed here for 1 night to visit the Basketball HOF, the hotel price was ok but once we got there parking & wifi cost extra and of course no breakfast included so things quickly added up!! It was quite annoying that there was no fridge & the housekeeping staff were extremely annoying! We were there for just one night... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing, I appreciate the fact you took the time to share. We offer complimentary internet in our lobby, both restaurants and at our Link by Sheraton. Our club level rooms also receive complimentary internet. We have refrigerators which again are provided at no charge and are based on availability. I have reviewed your feedback with our Housekeeping... More 

New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2014

I only stayed one night, wish I could have stayed longer. The staff is extremely friendly and helpful, hotel itself is in great shape , rooms are very spacy, beds are crispy clean, big size tv in room. Plenty of parking in the garage. Definitely on my favorites list, will come back.

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing, I am glad you found everything to be perfect. I appreciate the kind words towards the staff, I will be sure to share this feedback with them. I feel we have a great team and they sure do work hard to ensure every guests as a pleasant experience. More 

King of Prussia, Pennsylvania
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed October 15, 2014

My wife and I visited my son recently at college and stayed at this hotel. We are pretty well traveled - we think.... That means we have spent a lot of money on hotels and this hotel was certainly no worth it. A simple price vs value calculation tells me that you can easily spend less and get more. Stay... More 

Was this review helpful? Yes 1
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your review of our hotel, I am pleased to learn that you found the hotel clean and comfortable. We do not own the garage therefore a discounted rate has been passed on for our parking. We share with a 25 story office complex and therefore find the need to use our overflow lot which is connected to... More 

Needham, Massachusetts
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 8, 2014

Just ended a yearly state conference at this hotel. Customer service is excellent, food served at each meal was outstanding. Cookies at check-in desk is a nice touch. However, there are a few issues with this hotel. There are no refrigerators. No towel racks in bathroom or exhaust fan that can be turned on. 2 heavy comforters on the beds,... More 

Was this review helpful? Yes 1
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing with me your feedback, I will investigate the situation which took place in your guest room. We clearly have a standard operating policy for removing items from the guest room for proper cleaning. Again, thank you and w=I hope you will return should your travels bring you back to the Springfield area. More 

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Additional Information about Sheraton Springfield at Monarch Place

Address: One Monarch Place, Springfield, MA 01144
Phone Number:
Location: United States > Massachusetts > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Springfield at Monarch Place 3.5*
Number of rooms: 325
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Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Monarch Place
Springfield Sheraton

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