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Sheraton Springfield at Monarch Place

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One Monarch Place, Springfield, MA 01144
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Breakfast for 2 Included
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1 room 1 guest
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Sheraton Springfield at Monarch Place
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398 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Great Neck, New York
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is very nice -- and huge. We were on the 9th floor -- and I think there were several floors beyond that. The man at the front desk (I think his name was Phillip) was really sweet and wonderful to deal with. The room was very nice and clean and had a spectacular view. The beds were also... More 

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Piermont, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The breakfast in the clubroom was a disaster- (1) There was no coffee available from 7 am - 7:15 while I was there- she was "working on it."??? (2) The eggs were rubbery and inedible. (3) The pastries came from a vendor that does not provide fresh product- I don't know how old they were but they were not fresh... More 

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Las Cruces, New Mexico
Level Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago

I travelled to Springfield recently from Boston to Springfield via Amtrak. The walk was about 3 blocks from the station to the hotel. Upon arrival, I asked the front desk clerk if I could pay to upgrade to club level, since I was there for two days without a car, and eating in the club would save me time. Not... More 

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Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This nicely decorated Sheraton is very updated and has a super location. The rooms are very clean and have wonderful beds. The fitness center is large and filled with upscale equipment. Beautiful indoor pool with outdoor sitting area. Many meeting areas. Staff is exceptionally friendly.

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Sherbrooke, Canada
Level Contributor
104 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed only one night and didn't see the entire facility, but check-in easy and the hotel was elegant and very clean. It is in the business district, but we drove about 15min to a Longhorn for supper. It is right across from the Basketball Hall of Fame, and about 10 min from Six Flags.

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Bremerton, Washington
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Large hotel, pretty much standard Sheraton quality, except maybe a little cheap (as in trying to gouge you, not as in inexpensive). Nice pillows, shower, free bottled water in the room (if you are a Sheraton Group member). Local phone calls are a dollar to place then ten dollars a minute, however, can you believe it? Probably costs them nothing.... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing, I am glad to see you enjoyed yourself while staying with us. I'm also happy to see you found our hotel clean and well appointed. I will share your feedback with our housekeeping team. More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

Just spent a night at the Sheraton with the family - wife & 3 kids, including a 1 year old. One thing I can say for sure, is that it was a great value. We booked on Hotels.com and decided to spend an extra $20 or so to get a room on the club level - which said it included... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

thank you for your wonderful review, I will be sure to share this with our associates, they all work hard to ensure everyone has a great stay. Our Sheraton Club is a great value, your feedback is consistent with that of all of our guests who use it. I hope you will visit again should your travels bring you through... More 

Bermuda
Level Contributor
222 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel for 5 nights to attend a convention that was held there. We found the hotel room to be clean and comfortable. The rooms were also quiet, despite there being a lot of people staying in the hotel. The hotel has a triangular layout, with all of the hotel rooms opening to the inside. Therefore, the... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

thank you for your feedback and we too enjoyed the convention. I found your fish tanks restful and mesmerizing and truly amazing to look at. Our alcohol policy is pretty basic, outside alcohol needs to be confined to guest rooms and not the public space. We are thrilled to learn that you found the hotel clean and up to date.... More 

Halifax, Canada
Level Contributor
68 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is well maintained. Our room was clean and comfortable and we had a really good nights sleep in the bed. The staff were very helpful and friendly. The layout of the rooms overlooking the lobby is pretty neat. We liked that the hotel was so close to the highway and downtown. It was easy to get on and... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for taking the time to share, I am glad you found our property to be clean and up to date. I apologize for the internet, I have asked that our IT Manager look into this for your dates of stay to see if there were any issues we were not aware of. I hope that if your travels... More 

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

My daughter and I spent the weekend at the Sheraton during her softball tournament. Check in went smoothly and the room was clean and comfortable. The only issue we experienced was limited parking in the garage because there was a dance competition going on at the hotel. Upon arrival we had to drive around for several minutes to find a... More 

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