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Sheraton Springfield at Monarch Place

3.5 of 5 One Monarch Place, Springfield, MA 01144
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Sheraton Springfield at Monarch Place
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Sheraton Springfield at Monarch Place
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355 reviews from our community

Traveler rating
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    93
    47
    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Nova Scotia, Canada
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed overnight on a road trip. Would definitely return. Room spacious, clean and tastefully decorated. Central location. Easy walking to local tourist attractions. Great park close by. Staff friendly.

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

thank you for taking the time to review our hotel. I am happy you found the area and hotel/staff pleasant. I will be sure to share your comments with our staff, they do work hard to ensure everyone enjoys their stay. More 

Buffalo
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I usually stay in Northampton when I drop my daughter off at the college in Amherst but this time I wanted to check out Springfield so I booked this hotel blindly and was glad I did. Though there are valid points regarding some critical aspects like the sound of the traffic from I-91 those complaints were minor during my experience.... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

thank you for sharing, I appreciate the kind review as it relates to our staff and product. As it relates to the parking, we have negotiated a discounted rate on behalf of our guests. The owner of the garage had made some capital improvements in the parking system and the installation of security cameras. I know price increases are never... More 

SCHENECTADY
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Just a 75 mile drive from home it is a great getaway for the weekend!!! We took our time stopping along the way. The hotel was very quiet. Upgraded to a junior suite was able to use the club lounge for a light snack and continental breakfast in the morning. Parking is below the hotel for $12.95 a day. They... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your review on Tripadvisor. I am glad you enjoyed yourself during your stay and that you found everything convenient and comfortable. I will be sure to share your kind words with our associates who work very hard to ensure everyone enjoys their stay. More 

Manassas, Virginia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

The Staff is amazing, and always go beyond the call of duty. I highly recommend it for business travellers. Parking is sometimes a problem on very busy days. Ask and you shall receive " seems to be their motto".

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your thoughts with me, I appreciate the fact that you took the time to share. I will be sure to review your comments with our associates who work tirelessly to ensure you have a great stay. More 

Liberty, Missouri
Top Contributor
58 reviews 58 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 2, 2014

I stayed in this hotel for a business trip. It was very nice. The rooms were large and comfortable and had a nice view of the river. There is no free breakfast at this Orel, but the hotel restaurant is convenient and tasty. My room was very quiet even though there was a lot of activity in the hotel.

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback with the TripAdvisor community. I am glad that you found the hotel to be clean and comfortable. I will also share your feedback with our restaurant and culinary team. We hope to see you back should your travels bring you to Springfield in the future. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 17, 2014 via mobile

I booked 2 rooms almost 3 months in advance. I am in a wheelchair and asked for adjoining rooms. When I checked in they said it was impossible and only had rooms on differnt floors. They were finally able to give 2 rooms on the same floor about 20 rooms apart. It was Very inconvenience for the person helping me.The... More 

Was this review helpful? Yes 2

Travelers are raving about these Springfield hotels

Drammen, Norway
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 17, 2014

I was met with a very nice person at the front desk, offering very (unexpected) good service. Rooms where big with nice view over the river. There was a good gym and a swimming pool in the facility. Very close to some good bars and restaurants. I had a very good night sleep here.

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your comments on TripAdvisor, I am glad you enjoyed your stay with us and that you had a great nights sleep. The Sheraton is known for their comfortable beds, I hope you will return should your travels bring you back to the Springfield area in the future. More 

Burlington, Vermont
Top Contributor
53 reviews 53 reviews
46 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 11, 2014

The hotel is fine. It doesn't go beyond the level of average overall but it's fine for a night or two. Kind of like the decor in the corridors. Bland yellow. Did I mention that it's fine. Not great. Fine. Service was friendly. Breakfast on the club floor wasn't bad for an American hotel, but inferior to much of the... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your response and sharing your comments. I am happy that over all, you enjoyed yourself. I am pleased to share that we will be offering complimentary internet effective December 1st. We will have a tiered program which a premium level will be offered at a low price, but a basic level will be offered at no charge. More 

New Brunswick, Canada
Top Contributor
91 reviews 91 reviews
66 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed November 7, 2014

We stayed here for 2 nights using SPG Points, we upgraded our room to a club level guestroom with 2 beds when we made our reservation. The hotel was overbooked when we got there, only a room with 1 king bed not on the club level (and we were 3 people)... On our second night we were moved to a... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing with me your experience while staying with us, your feedback does matter and does go along way in helping us to improve. I am sorry we did not have your room type for your arrival, I will look into why. Our Sheraton club does follow the standards and I would like to learn more about your... More 

Neutral Bay, Australia
Top Contributor
124 reviews 124 reviews
98 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed October 28, 2014

We stayed here for 1 night to visit the Basketball HOF, the hotel price was ok but once we got there parking & wifi cost extra and of course no breakfast included so things quickly added up!! It was quite annoying that there was no fridge & the housekeeping staff were extremely annoying! We were there for just one night... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing, I appreciate the fact you took the time to share. We offer complimentary internet in our lobby, both restaurants and at our Link by Sheraton. Our club level rooms also receive complimentary internet. We have refrigerators which again are provided at no charge and are based on availability. I have reviewed your feedback with our Housekeeping... More 

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Additional Information about Sheraton Springfield at Monarch Place

Address: One Monarch Place, Springfield, MA 01144
Phone Number:
Location: United States > Massachusetts > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Springfield at Monarch Place 3.5*
Number of rooms: 325
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Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Monarch Place
Springfield Sheraton

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