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Sheraton Springfield at Monarch Place

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One Monarch Place, Springfield, MA 01144
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Breakfast for 2 Included
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Sheraton Springfield at Monarch Place
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Sheraton Springfield at Monarch Place
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379 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW

It started with a reservation mix up which was quickly fixed by the staff and a upgrade of our room. The staff were extremely friendly and helpful. The atmosphere very pleasant and close to downtown Springfield. No Airport shuttle available but otherwise very enjoyable.

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State College, Pennsylvania
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The room was nice and clean, heat and air operational. Food expensive, as expected. Staff was very very good. Parking was $15.95 a night which made our "special rate" of @135 per night tally up to $169 a night including taxes and parking. Five nights was $845 with no extras. Limited number of refrigerators (we got one delivered) and no... More 

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Hamilton
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

My top 2 requirements for a good motel room is 1) It must be clean 2) Comfortable mattresses. They did both very well. As for the other stuff...upgrade to "Club Floor", which is the top floor, for $30 more you get free hot and cold munchies and drinks from 5-9pm (lots to choose from, not sure if the bar costs... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Room was clean and quiet. We ate in Picts every morning with good food and service. We had a lunch and dinner meal package and ordered special meals (low carb). The food was very good. People eating the normal food were impressed. The facilities were very nice, clean and in good repair. The staff's service and response to our needs... More 

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Durham, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Room was very clean service was great. Staff very professional. Did not like the breakfast bar. But the food was great in the other restaurant. This review has too many characters needed.easy check out

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New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here with my boyfriend for 2 nights for a dance competition. We both enjoyed the stay immensely. The rooms were clean and the beds were very comfortable, also loved the extra pillows! We didn't mind the charge for the parking, as we would rather deal with that than have to find our own parking in a town that... More 

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Clay, New York
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My daughter's lacrosse team reserved a block of rooms at this hotel for a tournament in the area. We reserved a King room with a pullout ahead of time. We checked in on a Friday night at approx. 9:45pm. Went to the room & needless to say, no pullout bed. Also had a DJ playing music so loud thought there... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback, I am sorry your stay was less than perfect. The music was actually coming from the hotel next door which had a party out on their plaza on the 6th floor so we really did not have any control on this event. I have shared your feedback with our housekeeping staff and engineering, the... More 

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

The service was great but the hotel decor seemed dated like from the 70s. The bed seemed like it was an old spring bed that was way past needing replacement. I prefer the firmer beds being used in Hampton Inns and some of the Marriotts.

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback, I am glad to see that you enjoyed your stay. Our hotel was renovated a short time ago, we will finish the last four floors of guest rooms this November. Other than these last four floors, the entire hotel has been refreshed. We hope to see you back as our guest should your travels... More 

New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 31, 2015

We just stayed at this Sheraton, and it would be our last choice next time in Springfield. The parking is ridiculous. Upon check-in, we are informed of a $16 charge for parking. But, of course, they have no involvement with the parking garages and you will probably have to park across the street in the raggedly old parking garage nestled... More 

Was this review helpful? Yes 3
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your feedback, I certainly value it as it helps us improve. We do not own the garage therefore there is a discounted rate which is passed along to those who park. The garage is quite small for a 325 room hotel and a 25 story office building so we do need to redirect to the City owned... More 

Travelers are raving about these Springfield hotels

1 review
1 of 5 stars Reviewed May 29, 2015

My wedding band was stolen when I stayed at this hotel. When I called to inquire about it, they completely ignored my call. They said they would call me back and never did. When I called again the manager was not very nice and did very little to remedy the situation. The neighborhood is dodgy with very few restaurants to... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Dear valued guest, thank you for sharing your feedback. I did research your incident and call logs and see the ring was originally called in as lost. Our housekeeping department did search your guest room and the corridor leading to your room and did not locate anything. I also see the incident report which was completed from the information you... More 

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