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Sheraton Springfield at Monarch Place

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One Monarch Place, Springfield, MA 01144
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Sheraton Springfield at Monarch Place
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Sheraton Springfield at Monarch Place
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366 reviews from our community

Traveler rating
    75
    121
    94
    48
    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have been staying here quite a bit - get a room facing the old downtown (which looks nice from the hotel window, unfortunately its run down in actuality). The massive lap pool and the huge gym are amazing - too bad it closes at 10pm (but it opens at 5:30am, which is great). Members lounge on the top floor... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your survey response. We have renovated all areas of our property with the exception of 4 floors. The remaining floors are scheduled to be renovated in November of 2015. Please visit us again should your travels bring you back to the Springfield area. More 

Edinburgh, United Kingdom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Great sized room, friendly staff and excellent gym. Stunning atrium if you're not scared of heights! Good unfussy restaurant and room service was great too. Would stay here for pleasure/holiday trip too.

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for the wonderful review, I will be sure to share your feedback with our staff. Our team does work hard to ensure everyone enjoys themselves during their time in Springfield. More 

Springfield, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The one thing that kept me from giving four stars was the parking. I have had better experiences with parking in Manhattan than I did at this place. The website states a daily rate. The self park garage didn't have any rates displayed that I could easily see. I paid much more than what the daily rate on the website... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing, I am sorry you could not locate the parking rates. There is a very large sign to the left as you enter the garage, it is just above the ticket dispenser. Also it is listed on our website and pre-stay email confirmation. I thank you for choosing our hotel while in Springfield and hope you will... More 

Travelers are raving about these Springfield hotels

Corning
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great stay at this hotel. Our room was exceptionally clean and comfortable. It was within walking distance of the MassMutual Center and the Quadrangle, not to mention plenty of dining choices. Parking was extremely convenient (a $15.95/night charge, but with in/out privileges). The pool was great (at one point our kids had the entire thing to themselves),... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

What a great review, I thank you for taking the time to share of your experience. I will be sure to share your comments with our housekeeping staff as they work hard to ensure our rooms are spotless. We hope to host you again while in Springfield. More 

Bremen, Georgia
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice clean large room. Great bathoom facilities. Parking easy to find. Underground parkng elevator under repair. One flight with luggage. No fridge, microwave or safe in room. Quiet room. Would sugget higher floor for better view.

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your experience with me. I am pleased to learn that you found the hotel, room clean and well appointed. Our rooms to not have a refrigerator, but we do have them available upon request at no charge. I am glad to see that you found parking convenient and plentiful. I will share your feedback about the... More 

Windham, New Hampshire
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 10, 2015

I stay here often on my trips to Springfield. The rooms and bathrooms are cleans and neat. The staff is always welcoming on arrival. The amenities are just what you would expect. Convenient to everything.

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your great review, I am pleased to see that you found our hotel and rooms to be clean and comfortable. I will be sure to share your feedback with our housekeeping team, they certainly work hard to ensure our hotel is clean. More 

Kensington, New Hampshire
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2015

We're big fans of the Boston Bruins and the Providence Bruins (we call them baby Bruins) and they were playing in Springfield on Valentine's Day weekend. Despite the potential blizzard predicted we drove from New Hampshire to have a nice little get-away and see the P-Bruins play. This hotel is in walking distance of just about everything. The staff was... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Dear Tripadvisor traveler, thank you for your great review of our property. I am glad you enjoyed yourself and will be back. I will be sure to share your comments with with the rest of our team as they do work hard to ensure everyone has a great stay. More 

Rhinebeck, New York, United States
Top Contributor
85 reviews 85 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 10, 2015

This is a wonderful place to stay in Springfield, Mass. Close to everything including I-91, The EXPO Center, shopping, and the river. The staff is really friendly and helpful. The rooms are quite lovely with comfortable beds, plenty of amenities, and fully equipped for working during your stay. The internet access is fairly quick and was enough to use for... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your wonderful review of our property, I am glad you found the guest rooms to be spacious and comfortable. I also appreciate the nice comment regarding our complimentary internet. I hope you will choose our hotel again should your travels bring you back to teh Springfield area. More 

Gettysburg, PA
Top Contributor
80 reviews 80 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 8, 2015

Stayed here for a conference. Front desk people were very friendly, informative. Parking was in a garage which was great since it was freezing and snowing. You pay for parking when you check out and then use your room key when you leave. The garage is connected so we didn't have to go outside. The room was clean and nice.... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your wonderful review, I am pleased to learn that you found the hotel to be clean. I will share your feedback as it relates to the bar or restaurant service with our Food and Beverage team, I am sorry you were delayed this should never be the case. I will also be sure to share your comments... More 

Stamford, Connecticut
Top Contributor
124 reviews 124 reviews
65 hotel reviews
209 helpful votes 209 helpful votes
3 of 5 stars Reviewed February 5, 2015

Stayed here for one night on business. The parking was great in the well lit garage below. It was freezing outside, and being able to park underneath the building, and go right into an elevator was very good. The front desk staff were very helpful. The hotel looks fairly up to date, the room was nicely appointed as well. Clean,... More 

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your review of our hotel. I am glad to learn that you found our team to be professional and eager to assist. I also appreciate the fact that you took the time to share your feedback on the quality and condition of your guest room. We hope to see you back should your travels bring you to... More 

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