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Sheraton Springfield at Monarch Place

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One Monarch Place, Springfield, MA 01144
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Sheraton Springfield at Monarch Place
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425 Reviews from our TripAdvisor Community

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Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were in town for a convention, as we have been for 10 years. Usually stay at the Hilton next to the hall of fame... moved to this hotel due to price, and breakfast included. The motel was great, indoor parking with easy access. WiFi was great, we were on the 8th floor. Kids loved the cool triangular shape of... More 

Helpful?
Thank Devin F
Warwick, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

it is a nice hotel but it is deep in the city there is nothing around you, the only resturant are in the hotel . we had to travel to holyoke to eat. This hotel is for one night of business and thats it .. would never stay again. I honestly just wanted to go home

Helpful?
3 Thank ashley b
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback and for choosing out property. The City of Springfield is know as the "City of firsts". We have many great restaurants a block from the hotel on Worthington St and many more less than 5 minutes away next to the Basket Ball Hall of Fame.I hope you will visit the area again and should... More 

Travelers are raving about these Springfield hotels

Concord, NH
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 4, 2016

Great place to stay with family. The rooms are clean & comfortable. The health club is quite a bit better than usual. Since it snowed the whole time we were in Spfld, the indoor garage was a blessing. We had breakfast in the morning and while 'hotel' priced, it was very good. The best part of our stay was the... More 

Helpful?
Thank Art R
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your comments, I am happy to see that you found our staff professional and the hotel clean and well appointed. Should you return to Springfield, I hope you will choose the Sheraton again. More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 24, 2015

This hotel is pretty nice. Location is good if you're arriving by train--it's easily within walking distance. It was very quiet, and the room was spotless and quite comfortable. The gym was amazing--a full-service gym with locker rooms and many amenities. The staff were friendly and helpful. Overall it was a nice place to stay.

Helpful?
Thank Meredith R
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

I am glad you enjoyed yourself and thank you for sharing your story. I will be sure to share your comments about the wonderful conditions and clean property with our staff. We do have a great athletic facility and this is recognized by many of our guests. I hope you will return when your travels bring you back to the... More 

Cambridge, Massachusetts
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 15, 2015

This is a classic Sheraton, it's kept clean, beds are comfy and the staff is helpful. I was here for a wedding and on the weekends it's very quiet but that is expected as this is more of a business based hotel. We had brunch in the in-hotel restaurant and it was just okay but otherwise it was a great... More 

Helpful?
1 Thank kwamser
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing, I appreciate your business and I am glad you came o Springfield. I will share your feedback with our team regarding the great conditions and cleanliness. I hope you will choose our property again, should your travels bring you back to the Springfield area. More 

Holyoke, Massachusetts
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 11, 2015

i did stood here various times with friends and family i like the fact that has a pool for the kids is quiet relaxing service is good and is in the middle of downtown springfield ma around all the stores and restaurants too , i stood here one night that was way too cold i took my kids there and... More 

Helpful?
1 Thank Ruth G
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your experience with us. I am happy to see you found yourself a home away from home. I'm glad to see that your children enjoyed our pool area as it is much larger than any other hotel in our area. Springfield has many wonderful options for guests to choose from in our fantastic City. More 

Rhinebeck, New York, United States
Level Contributor
174 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed November 21, 2015

This is a consistently nice hotel perfectly located for visits to Springfield, Mass. We have stayed here before and other than the horrendous parking lot we like it enough to return whenever in the area. The rooms are big with large bathrooms and nice amenities. The staff is wonderfully friendly and we have never had any problems. The pool and... More 

Helpful?
Thank Joel W
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for recognizing our staff and large well appointed guest rooms. Parking is a challenge for our property as stated in other reviews however we do have several options. We use 91 South, 91 North and the underground parking when there are spaces available. I am glad to see that you have been a loyal guest previously and we... More 

Toronto, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 11, 2015

I stayed in this hotel fortunately for only one night and I have to say it was quite disappointing. The hotel was clean and the gentleman who checked me in was pleasant. Apart from that, I don't have too many good things to say. I arrived in the dark, parked outside the front door and went in to enquire about... More 

Helpful?
1 Thank Jean G
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback, I do sincerely apologize that your experience was not up to our standard. I will be sure to share your comments with the team to ensure these actions are not duplicated. I hope that should your travels bring you back to the Springfield area, you will provide us another opportunity to show that we... More 

New York City, New York
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 10, 2015

Have stayed here twice on business and had good experiences each time. Nothing that was quite notable, but everyone always seems friendly and accommodating. Fairly large lobby area and spacious design of the hotel with central meeting areas. I was placed on the SPG Club floor each time I stayed and overall it was a quiet and felt secure considering... More 

Helpful?
1 Thank Jeff H
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for the wonderful comments, I am glad you found everything just right. I will share your feedback with all of our associates and hope you will return soon. More 

adelaide
Level Contributor
228 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed November 8, 2015

We spent one night at this hotel in Springfield. The room was of a good size, the beds were comfortable, and the bathroom was well fitted with the usual toiletries. Our room was located at the back of the hotel overlooking a service entrance, where their supply bins were loaded and removed during the night, creating a good deal of... More 

Helpful?
Thank paula67Adelaide
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for providing your feedback, I apologize we failed to exceed your expectations 100%. I have spoken with our housekeeping Manager, as it is this department that uses the back hallway entrance the most. We will do a better job inviting table to the buffet, as the layout can not be changed but we can certainly do a better... More 

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