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Sheraton Springfield at Monarch Place

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One Monarch Place, Springfield, MA 01144
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Sheraton Springfield at Monarch Place
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Sheraton Springfield at Monarch Place
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364 reviews from our community

Traveler rating
    75
    119
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Springfield, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

The one thing that kept me from giving four stars was the parking. I have had better experiences with parking in Manhattan than I did at this place. The website states a daily rate. The self park garage didn't have any rates displayed that I could easily see. I paid much more than what the daily rate on the website... More 

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Corning
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a great stay at this hotel. Our room was exceptionally clean and comfortable. It was within walking distance of the MassMutual Center and the Quadrangle, not to mention plenty of dining choices. Parking was extremely convenient (a $15.95/night charge, but with in/out privileges). The pool was great (at one point our kids had the entire thing to themselves),... More 

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Bremen, Georgia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice clean large room. Great bathoom facilities. Parking easy to find. Underground parkng elevator under repair. One flight with luggage. No fridge, microwave or safe in room. Quiet room. Would sugget higher floor for better view.

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Windham, New Hampshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay here often on my trips to Springfield. The rooms and bathrooms are cleans and neat. The staff is always welcoming on arrival. The amenities are just what you would expect. Convenient to everything.

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your great review, I am pleased to see that you found our hotel and rooms to be clean and comfortable. I will be sure to share your feedback with our housekeeping team, they certainly work hard to ensure our hotel is clean. More 

Kensington, New Hampshire
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We're big fans of the Boston Bruins and the Providence Bruins (we call them baby Bruins) and they were playing in Springfield on Valentine's Day weekend. Despite the potential blizzard predicted we drove from New Hampshire to have a nice little get-away and see the P-Bruins play. This hotel is in walking distance of just about everything. The staff was... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Dear Tripadvisor traveler, thank you for your great review of our property. I am glad you enjoyed yourself and will be back. I will be sure to share your comments with with the rest of our team as they do work hard to ensure everyone has a great stay. More 

Rhinebeck, New York, United States
Top Contributor
85 reviews 85 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 10, 2015

This is a wonderful place to stay in Springfield, Mass. Close to everything including I-91, The EXPO Center, shopping, and the river. The staff is really friendly and helpful. The rooms are quite lovely with comfortable beds, plenty of amenities, and fully equipped for working during your stay. The internet access is fairly quick and was enough to use for... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your wonderful review of our property, I am glad you found the guest rooms to be spacious and comfortable. I also appreciate the nice comment regarding our complimentary internet. I hope you will choose our hotel again should your travels bring you back to teh Springfield area. More 

Gettysburg, PA
Top Contributor
69 reviews 69 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 8, 2015

Stayed here for a conference. Front desk people were very friendly, informative. Parking was in a garage which was great since it was freezing and snowing. You pay for parking when you check out and then use your room key when you leave. The garage is connected so we didn't have to go outside. The room was clean and nice.... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your wonderful review, I am pleased to learn that you found the hotel to be clean. I will share your feedback as it relates to the bar or restaurant service with our Food and Beverage team, I am sorry you were delayed this should never be the case. I will also be sure to share your comments... More 

Stamford, Connecticut
Top Contributor
124 reviews 124 reviews
65 hotel reviews
208 helpful votes 208 helpful votes
3 of 5 stars Reviewed February 5, 2015

Stayed here for one night on business. The parking was great in the well lit garage below. It was freezing outside, and being able to park underneath the building, and go right into an elevator was very good. The front desk staff were very helpful. The hotel looks fairly up to date, the room was nicely appointed as well. Clean,... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your review of our hotel. I am glad to learn that you found our team to be professional and eager to assist. I also appreciate the fact that you took the time to share your feedback on the quality and condition of your guest room. We hope to see you back should your travels bring you to... More 

Providence, Rhode Island
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 2, 2015

I stayed at the Sheraton Monarch while attending a conference here. I have traveled a lot, I have stayed at every major hotel chain and many beautiful resorts. This hotel is excellent. The rooms are large, comfortable and well equipped. The front desk staff is excellent, providing perfect service. The conference rooms are large, comfortable, well lit and well equipped,... More 

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for the fantastic review, I am glad to see that you found our rooms spacious, clean and well appointed. I have shared your feedback with our front desk and banquet teams, hey truly appreciated the wonderful comments. I am also happy to learn that you found the City of Springfield full of attractions and great eateries, we certainly... More 

Nova Scotia, Canada
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 23, 2015

Stayed overnight on a road trip. Would definitely return. Room spacious, clean and tastefully decorated. Central location. Easy walking to local tourist attractions. Great park close by. Staff friendly.

Was this review helpful? Yes
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

thank you for taking the time to review our hotel. I am happy you found the area and hotel/staff pleasant. I will be sure to share your comments with our staff, they do work hard to ensure everyone enjoys their stay. More 

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