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All 5 Springfield hotels

Springfield Marriott

3.5 of 5 Hotel   |   2 Boland Way, Springfield, MA 01115
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Ranked #3 of 5 Hotels in Springfield
A recent review
4 of 5 stars Reviewed August 3, 2014
smadrigan Brattleboro, Vermont
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187 reviews from our community

Traveler rating
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    39
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    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Springfield Marriott
See the most recent reviews
Brattleboro, Vermont
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 3, 2014

I would never think to stay in Springfield but because of a late night sporting event I needed a hotel room. The Marriott was great. Convenient location right off of 91. Despite overlooking the highway, my room on the 12th floor was completely quiet and had a nice vista of the Connecticut River. The staff was very helpful with parking,... More

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Micheline F, Manager at Springfield Marriott, responded to this review

Thank you so much for recently staying at our hotel in Springfield. I greatly appreciate all of your positive comments about our hotel products and services. I do very much understand your valuable feedback about WiFi service and fees. We do offer special rates with enhanced Wi-Fi Service should you decide to return for a future visit. Thank you once... More

North Bergen, New Jersey
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 1, 2014

Good location...but rooms are old need renovation... bathroom and bedroom need to be upgraded/refreshed...did not feel clean...way below other Marriott, Sheraton, Westin etc. Club Level was okay......

Was this review helpful? Yes
Micheline F, Manager at Springfield Marriott, responded to this review

Dear Ji, Thank you for staying at the Springfield Marriott. I am disapointed to hear that your hotel room cleanliness did not meet our standars, please rest assured that I have addressed this with appropriate housekeeping management. Also, thank you for your feedback regarding our room product and need for renovation, I will make sure to share your valuable feedback... More

Bechtelsville, Pennsylvania, United States
Contributor
20 reviews 20 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 29, 2014 via mobile

The hotel room was fine for this visit. The issue we had was with the pool. You could barely see the bottom of the pool the water was so cloudy. The parking garage roof is very low, we had a yukon, we fit, but just barely. Location was very convenient for the Basketball Hall of Fame.

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Micheline F, Manager at Springfield Marriott, responded to this review

Dear Rod, Thank you very much for staying at the Springfield Marriott. Please rest assured that our engineering manager has followed up on the comments that you provided regarding the pool, your feedback is very valuable and appreciated. Our hotel does not own nor manage the garage that we are attached to, although we have discounted rates arranged with them... More

Johannesburg, South Africa
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 28, 2014

Very clean room, including the bathroom. There is wi-fi available in the room, for a fee. There's a restaurant just off from the lobby. A large parking garage gives you quick access to the rooms, but again there is a fee for parking. We didn't hear any noise from neighbors rooms or in the hallway. And at check-in the receptionist... More

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Micheline F, Manager at Springfield Marriott, responded to this review

Thank you for selecting to stay at the Springfield Marriott. I appreciate your positive comments about our hotel products, services and amenities offered. As we are located in downtown Springfield, our hotel does not own or manage the garage facility. However we have negotiated discounted parking rates extended to all of our guests. Thank you once again for your valuable... More

Medford
1 review
1 of 5 stars Reviewed July 20, 2014 via mobile

Let me start off by staying I travel to Springfield for work every month for business. I am a regular at the Sheraton across the street, but decided to give the marriott a try. I stayed at this marriott 3 weeks ago, as well as this weekend. My first stay wasnt paticularly miserable, but this weekend was awful. First off,... More

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Bill H, General Manager at Springfield Marriott, responded to this review

Dear Chris, Thank you for choosing the Springfield Marriott for your most recent business trip. I was disappointed to see the low scores and specific comments regarding your stay. Please accept my sincere apologies for any inconvenience you experienced while staying with us. Please be assured that the service and food quality issues mentioned will be share with the proper... More

Bridgeport, Connecticut
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 20, 2014

This hotel was great from a good comfy bed, to a delicious menu, to a little store and arcade, well that was when i went year or two ago but best place to stay in the springfield area, but some rooms didn't have that great if a view but it was fine to me.

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for your review on Tripadvisor. I appreciate your positive comments about the hotel and food offerings. Unfortunately, the arcade within Tower Square has closed since your last visit. More

Greenville, South Carolina
Top Contributor
143 reviews 143 reviews
58 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed June 21, 2014

Just stayed one night for an event in the area. Check in and out was excellent - super nice staff. Parking was in a connected parking garage - walked right into Marriott property from parking area so no big deal. Also adjacent to a food court/mall type of area. We ate at Champions Sports Bar - great food & excellent... More

Was this review helpful? Yes 1
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Karen, I enjoyed reading your recap of your visit to Springfield. Convenient parking, two restaurants and our overall location to many attractions are some on the many benefits the Springfield Marriott offers. I was happy to see check-in and out was smooth and our staff were friendly. We look forward to your next visit. More

Long Island
Top Contributor
128 reviews 128 reviews
48 hotel reviews
151 helpful votes 151 helpful votes
3 of 5 stars Reviewed June 10, 2014

As a long time Marriott customer, I must say I was disappointed in my recent stay at the Springfield Marriott. Perhaps I've gotten spoiled by the consistently good hotel experience I receive at Marriott properties. Let me start out by saying the staff from check in to check out were friendly, helpful and very capable at their tasks. However, I... More

Was this review helpful? Yes 1
Micheline F, Manager at Springfield Marriott, responded to this review

Thank you for your feedback. I appreciate your positive comments about staff service and room cleanliness. I was certainly disappointed to read that your room was not up to standard from a quality and design perspective. Please rest assured that I will share your feedback with my leadership team as we prepare for guest room renovations in the near future,... More

Kansas City
Top Contributor
67 reviews 67 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed June 4, 2014

Friendly front desk staff and nice looking lobby. Gym equipment better than your average hotel gym equipment. Inconvenient downtown location - in sketchy part of town. Limited amount of restaurants - with even more limited hours of operation. Additional $16 daily internet fee and $15 daily parking fee. Rooms are in desperate need of renovation. Giant crack and water stain... More

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

I appreciate your feedback and was disappointed to read that your room was not up to standard from a quality or cleanliness perspective. Please be assured I will share your feedback with my team. Thank you for the positive comments about our staff, main lobby and health club equipment. Although you indicated you would not stay with us again, I... More

Peru, New York
Contributor
19 reviews 19 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 28, 2014

The foyer was beautiful but to get to your rooms it's pretty scary . The drive up to the parking garage was scary, tight and like something out of a weird movie. The rooms needed a lot of work, cold and empty. Strange!i would suggest looking for a different place to stay until all renovations done.make sure all rooms have... More

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for posting your feedback on TripAdvisor. I was disappointed to read that you found the garage difficult to navigate and your assigned room not up to par. Please be assured that I will share your ratings and comments with our team. More

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Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Location: United States > Massachusetts > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
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Also Known As:
Marriott Springfield Hotel Springfield

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