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All 6 Springfield hotels

Springfield Marriott

3.5 of 5 Hotel   |   2 Boland Way, Springfield, MA 01115
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Springfield Marriott
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Ranked #4 of 6 Hotels in Springfield
A recent review
3 of 5 stars Reviewed September 17, 2014
Cassie G Mooresville, North Carolina
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193 reviews from our community

Traveler rating
    43
    89
    41
    17
    3
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52
28
10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Springfield Marriott
See the most recent reviews
Mooresville, North Carolina
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 17, 2014

My co-worker chose this hotel for our team to stay. You have to pay for parking and internet; and you have to use your room key to get in and out of the parking deck (a slight pain). The restaurant food was good but typical hotel prices, the service was slow, and fruit flies abound. The hotel is older and... More 

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Micheline F, Manager at Springfield Marriott, responded to this review

Thank you so much for recently staying at our hotel in Springfield. I greatly appreciate all of your comments about our hotel products and services. Please rest assured that your feedback is shared with appropriate department managers. I do very much understand your valuable feedback about WiFi service and parking fees. I wanted you to be infomed that we do... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2014

I've stayed at this hotel twice within the past two years and every time it's an easy check in process and great stay! First off if your a member of law enforcement they will give you a discount on your stay just have your identification with you at check in. This is my go to hotel when attending the big... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

It’s always nice to have guests return to the Springfield Marriott when they visit the BigE. I appreciate your comments about the cleanliness of our rooms and our proximity to various attractions in Springfield. We hope to see you again next year. More 

Las Vegas, Nevada
Top Contributor
145 reviews 145 reviews
55 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed September 2, 2014

Arrival: We arrived on a Saturday night around 8pm. The hotel was easy to find and parking was also easy. One thing I will say about this hotel that many hotels lack is a proper entry from the parking garage to the hotel. You knew where the entrance was and it was well lit. Check-in: The check-in desk was easy... More 

Was this review helpful? Yes 1
Micheline F, Manager at Springfield Marriott, responded to this review

Thank you very much for taking the time to complete this review regarding your recent stay with us. I appreciate your positive feedback about our hotel products and services, and especially recognizing our staff service during the check-in experience. I look forward to your return stay with us. More 

Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 29, 2014

We chose a room with 2 double beds rather than a king with a cot because we were unsure of the condition of the cot for our 9 year old. The room on the 12th floor was small, but okay. The bathroom was so small that the sink was outside the bath, and the door came within an inch of... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for choosing the Springfield Marriott for your review on TripAdvisor. I was disappointed to read that you experienced problems with the comfort of the mattresses in the room you occupied. Please be assured that I will ask our housekeeping manager to inspect all rooms with 2 double beds on the floor you occupied to ensure the frames, box... More 

Macon, Georgia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2014

My husband and I were attending a family reunion at this Marriott. Front desk staff gets an "A+++". We had a room with a king size bed and the room was very roomy, clean and smelled good. Walls were thick enough so that I could not hear my neighbors next door. Convenient location for downtown. The staff was helpful with... More 

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

I was happy to read that you had a great stay and found our staff helpful and that your guest room was spacious, clean and comfortable. On future visits, please know that complimentary Wi-Fi is available in lobby, restaurants and bars. I hope you enjoyed your family reunion and we look forward to your next visit. More 

Cardiff, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 4, 2014

We recently stayed at this hotel because we were taking our son to the Basketball Hall of fame. Before we arrived at the hotel the night we checked in I contacted them because I needed medical treatment for my son and had no idea where to go. The hotel were amazing! I spoke with a lovely lady (I'll call M)... More 

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Micheline F, Manager at Springfield Marriott, responded to this review

Thank you for sharing your great experience. Your positive feedback about the guest room and our staff service is very valuable and allows us the opportunity to recognize our associates for hosting you brilliantly. I wish you and your son the best. Thank you for choosing to stay at the Springfield Marriott. More 

Brattleboro, Vermont
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 3, 2014

I would never think to stay in Springfield but because of a late night sporting event I needed a hotel room. The Marriott was great. Convenient location right off of 91. Despite overlooking the highway, my room on the 12th floor was completely quiet and had a nice vista of the Connecticut River. The staff was very helpful with parking,... More 

Was this review helpful? Yes
Micheline F, Manager at Springfield Marriott, responded to this review

Thank you so much for recently staying at our hotel in Springfield. I greatly appreciate all of your positive comments about our hotel products and services. I do very much understand your valuable feedback about WiFi service and fees. We do offer special rates with enhanced Wi-Fi Service should you decide to return for a future visit. Thank you once... More 

North Bergen, New Jersey
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 1, 2014

Good location...but rooms are old need renovation... bathroom and bedroom need to be upgraded/refreshed...did not feel clean...way below other Marriott, Sheraton, Westin etc. Club Level was okay......

Was this review helpful? Yes
Micheline F, Manager at Springfield Marriott, responded to this review

Dear Ji, Thank you for staying at the Springfield Marriott. I am disapointed to hear that your hotel room cleanliness did not meet our standars, please rest assured that I have addressed this with appropriate housekeeping management. Also, thank you for your feedback regarding our room product and need for renovation, I will make sure to share your valuable feedback... More 

Bechtelsville, Pennsylvania, United States
Contributor
20 reviews 20 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 29, 2014 via mobile

The hotel room was fine for this visit. The issue we had was with the pool. You could barely see the bottom of the pool the water was so cloudy. The parking garage roof is very low, we had a yukon, we fit, but just barely. Location was very convenient for the Basketball Hall of Fame.

Was this review helpful? Yes
Micheline F, Manager at Springfield Marriott, responded to this review

Dear Rod, Thank you very much for staying at the Springfield Marriott. Please rest assured that our engineering manager has followed up on the comments that you provided regarding the pool, your feedback is very valuable and appreciated. Our hotel does not own nor manage the garage that we are attached to, although we have discounted rates arranged with them... More 

Johannesburg, South Africa
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 28, 2014

Very clean room, including the bathroom. There is wi-fi available in the room, for a fee. There's a restaurant just off from the lobby. A large parking garage gives you quick access to the rooms, but again there is a fee for parking. We didn't hear any noise from neighbors rooms or in the hallway. And at check-in the receptionist... More 

Was this review helpful? Yes
Micheline F, Manager at Springfield Marriott, responded to this review

Thank you for selecting to stay at the Springfield Marriott. I appreciate your positive comments about our hotel products, services and amenities offered. As we are located in downtown Springfield, our hotel does not own or manage the garage facility. However we have negotiated discounted parking rates extended to all of our guests. Thank you once again for your valuable... More 

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Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Location: United States > Massachusetts > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
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Also Known As:
Marriott Springfield Hotel Springfield

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