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Springfield Marriott

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2 Boland Way, Springfield, MA 01115
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1 room 1 adult
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Springfield Marriott
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264 Reviews from our TripAdvisor Community

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rockville centre NY
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was clean, front desk personnel very helpful. The only problems I ran into were non operating keys. I had two rooms and two of the four keys did not work when they were tried the first time. I had to go back to front desk and get new keys. I also think they should provide better instructions as... More 

Helpful?
Thank Mike F
Lisa N, Manager at Springfield Marriott, responded to this review

Thank you so much for your positive comments regarding staff service and room cleanliness! We appreciate your feedback about the parking garage. Thank you for your business and the Springfield Marriott and we look forward to future stays with us. Lisa Novelli Senior Manager, Guest Experience More 

Canandaigua, New York
Level Contributor
141 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed one night while visiting the Amherst Railway Train show. We did arrive early ahead of normal check in time. The young lady at the front desk worked hard and found a room for us that was ready. The beds were very comfortable and the pillows were to die for. The pool and hot tub on the next floor... More 

Helpful?
Thank MCEBY
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for posting your review. The Amherst Railway Train Show is an annual event and we always look forward to hosting guests attending the show. I appreciate your positive comments and look forward to your return visit. More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Room was always clean! The beds could have been a bit comfier, but they did the job. It was very convenient to have the market area at the lobby level of the hotel. Currents restaurant bar was great - bar tender Ray was amazing each time we visited!

Helpful?
Thank akcoco
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for providing your feedback. I was pleased to see your positive comments on room cleanliness and service by Ray Currents restaurant. We recently rolled out a new menu and I’m happy your enjoyed your experience. I will thank Ray on your behalf. He has been with us for over 35 years... More 

Bluffton, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Rooms had everything I needed. So clean! Ray at the bar was so great! He was so sweet and remembered our group every night we came. Gave us great recommendations for dinner. So helpful and nice! Great experience at this hotel. Will definitely come back

Helpful?
Thank KayleeGardner
Bill H, General Manager at Springfield Marriott, responded to this review

Kaylee, I was pleased to read that you enjoyed your stay. Thank you for your positive comments about Ray from our Currents Bar team. I will be sure to share your acknowledgement of his service and recommendations he provided during your stay. More 

Fitchburg, Massachusetts
Level Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

If beds are your business then why not invest in some comfortable new mattresses! Old worn out sagging mattress! Worst night sleep on a hotel mattress in years! Sorry that I wasted money on a bed in this hotel! Property is worn out and needs a complete renovation!

Helpful?
Thank Deb H
Bill H, General Manager at Springfield Marriott, responded to this review

Deb, Thank you for staying with us and for posting your review. Please accept my apologies for the condition of the mattress in the room you occupied. We will do our best to identify the room you stayed in to inspect the topper and mattress. Based on our finding we will take corrective action as needed. More 

Travelers are raving about these Springfield hotels

Saint John, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This full service hotel is superbly located in the centre of Springfield, within walking distance of museums, shops & restaurants. It has its own restaurant where we enjoyed a delicious family get-together in a private room. The food, wines and staff were excellent. There is an automatic addition of 18% gratuity for groups, so beware - but on this occasion... More 

Helpful?
Thank Grodo
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review. I was happy to read that your enjoyed our location to various attractions, food, wine and most importantly, our service. We hope to see you again. More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Currents is my go-to restaurant for dinner. Brenda took my order for the Lamb shank entree. She's always so friendly and sincere. Chef Kevin personally delivered the lamb dish to me. He told me that the lamb was marinated and smoked for twelve hours. The lamb was so delicious and it came with two wonderful sides. Chef Kevin has done... More 

Helpful?
Thank Balquiso T
Bill H, General Manager at Springfield Marriott, responded to this review

I appreciate your comments regarding your dining experience. I’m always happy to see our associate names for recognition and that you enjoyed the lamb shank offered on our new dinner menu in Currents Restaurant. More 

Springfield, Massachusetts
1 review
2 of 5 stars Reviewed December 29, 2015 via mobile

This is totally unacceptable - the dust is years old on the furniture and electrical..carpets warpeod and visible hints of dirt again wall as you walk in room. The staff is nice and friendly. But this is just gross neglegance. Sheraton for my money next time.

Helpful?
Thank L S
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for posting your feedback. I was disappointed to see that we fell short in the areas of condition and cleanliness in your assigned room. Please know that I will share your feedback with our housekeeping manager so he can inspect the room you occupied and take the necessary steps to correct... More 

Boston, MA
Level Contributor
144 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed December 10, 2015

Was here on business, but don't think I would stay here otherwise. Hotel is a little dated but room and premises were clean. Bathroom was very small. I like the self-parking feature ($17/night) with access using hotel room key card. Had dinner at Champions (hardly anyone there on this particular Sunday night) and breakfast at Currents (fairly busy Monday morning).... More 

Helpful?
1 Thank MATravelerBOS
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for providing your feedback. I was pleased to read that you enjoyed both of our restaurants during your visit and found service throughout the hotel to be excellent. We look forward to your next visit. More 

Level Contributor
84 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 5, 2015

Fast check in, easy self park. Price was good for an overnight. Was given the high floor, extra towels and pillows I asked for. Room was a bit run down, same with hallways. Did not use anything the hotel offered as we where not there long enough.

Helpful?
Thank Hhivaction
Lisa N, Manager at Springfield Marriott, responded to this review

We do appreciate and value your positive comments about the Springfield Marriott and look forward next time should your travels bring you back to Spingfield. Lisa Novelli Senior Manager, Guest Experience More 

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