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Springfield Marriott

3.5 of 5
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2 Boland Way, Springfield, MA 01115
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Springfield Marriott
Best prices for: 1 room 1 guest
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Ranked #4 of 7 Hotels in Springfield
A recent review
4 of 5 stars reviewed 4 days ago
Alan B Kendall Park, New Jersey
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206 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kendall Park, New Jersey
Top Contributor
172 reviews 172 reviews
56 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was staying here for a conference nearby and my hosts had sent a fruit basket to my room. When I checked in (not knowing that they had made the arrangements for the basket) I asked for a different room. In the time it took me to park my car and get to my room, they had moved the gift... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

Dear Alan, Thank you for staying with us and for sharing your arrival experience. What a great story and I look forward to sharing your experience with our front desk team and thanking them for a job well done. In addition, I appreciate your positive comments regarding our room cleanliness and concierge lounge offerings. I appreciate your time and we... More 

Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Springfield Marriott is a nice hotel. Clean, well kept rooms, decent restaurants, helpful staff. But nothing special. The rooms were small, and the separate sink/bathroom meant that the bathroom itself was tiny. However, the cost is way over the top for what it is. They 'nickel and dime' the guests. For the high cost of a mid-range hotel, parking... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for your review. I appreciate your comments regarding our overall cleanliness and helpful staff. Please be assured that I will share your feedback with my team. We look forward to your next visit with us. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I often stay at the Springfield Marriott for business. I find it easy to access, close to highways and restaurants. The only challenge I every have is the parking is not easiest. Hopefully you enjoy your stay.

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review. I would agree that we have a great location to the various highways, restaurants and attractions in Springfield. Thanks for sharing. More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Had wedding here. Did great job. 10 people didn't show up so they kept the extra 1,000 dollars. Very upset at that. I pre paid, wedding planner quit week before wedding. They did good though. He told me if some didn't show I would be refunded the difference but then they said no.

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Micheline F, Manager at Springfield Marriott, responded to this review

I want to thank you for your positive feedback regarding our hotel staff service for your special wedding day and especially during a time of transition. I completely understand your concerns about the 10 guests not showing to your event. In an effort to execute a successful event, a final guarantee of attendance for all weddings is required ten business... More 

Oriental, NC, USA
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here four nights during the warm up after the snow. Spacious comfortable room, comfortable king bed, nice shower head and water pressure. We were right across from the elevators and vending but never heard them from inside the room. Parking is easy and plentiful, but costs $17 a day. Breakfast buffet at the hotel restaurant, "Currents", was $16.95 but... More 

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Lisa N, Manager at Springfield Marriott, responded to this review

Thank you very much for your comments regarding our guest rooms and dinning experience at the Springfield Marriott. We hope to have you back again for a futrue stay. Thank you. Lisa Novelli Senior Manager of Rooms Operations More 

Blue Bell, Pennsylvania
Top Contributor
136 reviews 136 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stay in many Marriotts and usually expect some amenities at these prices. Ok get free parking and wifi. Sunday eve arrival and only sports bar open for dinner. Parking lot opens to elevators to rooms and Springfield is experiencing significant crime problem. Room was comfortable, carpet ready for replacement. Easy access to a minimall that includes a Dunkin and... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

Rick, Thanks for staying with us. We have two restaurants managed by the hotel. Champions Sports Bar is open 7 days a week for lunch and dinner and Currents Restaurant is open 7 days for breakfast and Monday – Saturday for lunch and dinner. While we do have access from the garage to the hotel, the doors are restricted during... More 

Franconia, New Hampshire
Senior Contributor
21 reviews 21 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very friendly staff, nice room, clean, contemporary lobby. Only issue was that guest room key didn't open exit gate in garage as promised. Help arrived quickly. Beds are great at these hotels and no exception at this one. Extra pillows too.

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review. I appreciate your positive comments about our friendly staff and overall room cleanliness. I apologize for the key not working properly in the garage and was happy to read the staff responded quickly. More 

Providence, Rhode Island
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

the whole area of Springfield appears to be in need of a face lift and this hotel is no different. we stay at a lot of Marriott branded hotels and I am sorry to say this one was probably the worst, taking into consideration that most of their facilities are top notch. the pool area was in poor condition as... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your comments on TripAdvisor. I am sorry we did not meet your expectations during your visit. Please be assured that we will inspect the areas mentioned in your review for cleanliness and condition and will address as needed. More 

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent a Saturday night here for my daughter's dance competition at the MassMutual Center. As a rewards member I stay at a number of Marriott properties throughout the year. This hotel I rate as average. The lobby is chilly (but it was also one of the coldest weeks of the year) and not terribly inviting. The room was fine... More 

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Lisa N, Manager at Springfield Marriott, responded to this review

Thank you for your most recent stay at the Springfield Marriott. I can assure you that any feedback of your experience is greatly appreciated. You noted the hotel needed updating and refurbishing. I can tell you that we are certainly in a process with our owners working on a possibility of a room renovation. Although an outdated product, we certainly... More 

McLean, Virginia
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 2, 2015

I'm a loyal Marriott rewards member and this hotel was meant to be an overnight stop on a long trip. The hotel itself was not anything to be amazed about: downtown Springfield is somewhat grimy and odd and the hotel sits on top of a parking garage that serves as parking for additional entities beyond just Marriott. We stayed on... More 

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Lisa N, Manager at Springfield Marriott, responded to this review

Thank you very much for taking the time to write a trip advisor review. We certainly do our best to provide excellent service and was happy to see your positive staff service and cusine comments. Please feel free to contact me directly when making any reservations in the future at the Springfield Marriott and we look forward to your return.... More 

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