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All 5 Springfield hotels

Springfield Marriott

3.5 of 5 Hotel   |   2 Boland Way, Springfield, MA 01115
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Springfield Marriott
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Ranked #3 of 5 Hotels in Springfield
A recent review
5 of 5 stars reviewed yesterday
Joshua M West Warwick, Rhode Island
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184 reviews from our community

Traveler rating
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    85
    39
    17
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Warwick, Rhode Island
Contributor
20 reviews 20 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

As a frequent business traveler, I see a lot of hotels in a lot of different areas. This happened to be a single night family stay for The Big E. Which was only a Miele away. I can say with confidence that this is a great hotel in a terrible area. The area has nothing to do with it, but... More

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Mooresville, North Carolina
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My co-worker chose this hotel for our team to stay. You have to pay for parking and internet; and you have to use your room key to get in and out of the parking deck (a slight pain). The restaurant food was good but typical hotel prices, the service was slow, and fruit flies abound. The hotel is older and... More

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Micheline F, Manager at Springfield Marriott, responded to this review

Thank you so much for recently staying at our hotel in Springfield. I greatly appreciate all of your comments about our hotel products and services. Please rest assured that your feedback is shared with appropriate department managers. I do very much understand your valuable feedback about WiFi service and parking fees. I wanted you to be infomed that we do... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've stayed at this hotel twice within the past two years and every time it's an easy check in process and great stay! First off if your a member of law enforcement they will give you a discount on your stay just have your identification with you at check in. This is my go to hotel when attending the big... More

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Lake George, New York
Top Contributor
139 reviews 139 reviews
50 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrival: We arrived on a Saturday night around 8pm. The hotel was easy to find and parking was also easy. One thing I will say about this hotel that many hotels lack is a proper entry from the parking garage to the hotel. You knew where the entrance was and it was well lit. Check-in: The check-in desk was easy... More

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Micheline F, Manager at Springfield Marriott, responded to this review

Thank you very much for taking the time to complete this review regarding your recent stay with us. I appreciate your positive feedback about our hotel products and services, and especially recognizing our staff service during the check-in experience. I look forward to your return stay with us. More

Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We chose a room with 2 double beds rather than a king with a cot because we were unsure of the condition of the cot for our 9 year old. The room on the 12th floor was small, but okay. The bathroom was so small that the sink was outside the bath, and the door came within an inch of... More

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for choosing the Springfield Marriott for your review on TripAdvisor. I was disappointed to read that you experienced problems with the comfort of the mattresses in the room you occupied. Please be assured that I will ask our housekeeping manager to inspect all rooms with 2 double beds on the floor you occupied to ensure the frames, box... More

Macon, Georgia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 5, 2014

My husband and I were attending a family reunion at this Marriott. Front desk staff gets an "A+++". We had a room with a king size bed and the room was very roomy, clean and smelled good. Walls were thick enough so that I could not hear my neighbors next door. Convenient location for downtown. The staff was helpful with... More

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Bill H, General Manager at Springfield Marriott, responded to this review

I was happy to read that you had a great stay and found our staff helpful and that your guest room was spacious, clean and comfortable. On future visits, please know that complimentary Wi-Fi is available in lobby, restaurants and bars. I hope you enjoyed your family reunion and we look forward to your next visit. More

Cardiff, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 4, 2014

We recently stayed at this hotel because we were taking our son to the Basketball Hall of fame. Before we arrived at the hotel the night we checked in I contacted them because I needed medical treatment for my son and had no idea where to go. The hotel were amazing! I spoke with a lovely lady (I'll call M)... More

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Micheline F, Manager at Springfield Marriott, responded to this review

Thank you for sharing your great experience. Your positive feedback about the guest room and our staff service is very valuable and allows us the opportunity to recognize our associates for hosting you brilliantly. I wish you and your son the best. Thank you for choosing to stay at the Springfield Marriott. More

Brattleboro, Vermont
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 3, 2014

I would never think to stay in Springfield but because of a late night sporting event I needed a hotel room. The Marriott was great. Convenient location right off of 91. Despite overlooking the highway, my room on the 12th floor was completely quiet and had a nice vista of the Connecticut River. The staff was very helpful with parking,... More

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Micheline F, Manager at Springfield Marriott, responded to this review

Thank you so much for recently staying at our hotel in Springfield. I greatly appreciate all of your positive comments about our hotel products and services. I do very much understand your valuable feedback about WiFi service and fees. We do offer special rates with enhanced Wi-Fi Service should you decide to return for a future visit. Thank you once... More

North Bergen, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 1, 2014

Good location...but rooms are old need renovation... bathroom and bedroom need to be upgraded/refreshed...did not feel clean...way below other Marriott, Sheraton, Westin etc. Club Level was okay......

Was this review helpful? Yes
Micheline F, Manager at Springfield Marriott, responded to this review

Dear Ji, Thank you for staying at the Springfield Marriott. I am disapointed to hear that your hotel room cleanliness did not meet our standars, please rest assured that I have addressed this with appropriate housekeeping management. Also, thank you for your feedback regarding our room product and need for renovation, I will make sure to share your valuable feedback... More

Bechtelsville, Pennsylvania, United States
Contributor
20 reviews 20 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 29, 2014 via mobile

The hotel room was fine for this visit. The issue we had was with the pool. You could barely see the bottom of the pool the water was so cloudy. The parking garage roof is very low, we had a yukon, we fit, but just barely. Location was very convenient for the Basketball Hall of Fame.

Was this review helpful? Yes
Micheline F, Manager at Springfield Marriott, responded to this review

Dear Rod, Thank you very much for staying at the Springfield Marriott. Please rest assured that our engineering manager has followed up on the comments that you provided regarding the pool, your feedback is very valuable and appreciated. Our hotel does not own nor manage the garage that we are attached to, although we have discounted rates arranged with them... More

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Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Location: United States > Massachusetts > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
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Also Known As:
Marriott Springfield Hotel Springfield

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