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All 5 Springfield hotels

Springfield Marriott

3.5 of 5 Hotel   |   2 Boland Way, Springfield, MA 01115
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Springfield Marriott
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70%
Ranked #3 of 5 hotels in Springfield
A recent review
4 of 5 stars reviewed 3 days ago
Killakev1 Bridgeport, Connecticut
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172 people have reviewed this hotel

Traveler rating
    38
    81
    36
    15
    2
See reviews for
42
24
10
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Any
English first
Medford
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Let me start off by staying I travel to Springfield for work every month for business. I am a regular at the Sheraton across the street, but decided to give the marriott a try. I stayed at this marriott 3 weeks ago, as well as this weekend. My first stay wasnt paticularly miserable, but this weekend was awful. First off,... More

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Chris, Thank you for choosing the Springfield Marriott for your most recent business trip. I was disappointed to see the low scores and specific comments regarding your stay. Please accept my sincere apologies for any inconvenience you experienced while staying with us. Please be assured that the service and food quality issues mentioned will be share with the proper... More

Bridgeport, Connecticut
Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was great from a good comfy bed, to a delicious menu, to a little store and arcade, well that was when i went year or two ago but best place to stay in the springfield area, but some rooms didn't have that great if a view but it was fine to me.

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for your review on Tripadvisor. I appreciate your positive comments about the hotel and food offerings. Unfortunately, the arcade within Tower Square has closed since your last visit. More

Greenville, South Carolina
Top Contributor
134 reviews 134 reviews
51 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just stayed one night for an event in the area. Check in and out was excellent - super nice staff. Parking was in a connected parking garage - walked right into Marriott property from parking area so no big deal. Also adjacent to a food court/mall type of area. We ate at Champions Sports Bar - great food & excellent... More

Was this review helpful? Yes 1
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Karen, I enjoyed reading your recap of your visit to Springfield. Convenient parking, two restaurants and our overall location to many attractions are some on the many benefits the Springfield Marriott offers. I was happy to see check-in and out was smooth and our staff were friendly. We look forward to your next visit. More

Long Island
Top Contributor
104 reviews 104 reviews
44 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed June 10, 2014

As a long time Marriott customer, I must say I was disappointed in my recent stay at the Springfield Marriott. Perhaps I've gotten spoiled by the consistently good hotel experience I receive at Marriott properties. Let me start out by saying the staff from check in to check out were friendly, helpful and very capable at their tasks. However, I... More

Was this review helpful? Yes 1
Micheline F, Manager at Springfield Marriott, responded to this review

Thank you for your feedback. I appreciate your positive comments about staff service and room cleanliness. I was certainly disappointed to read that your room was not up to standard from a quality and design perspective. Please rest assured that I will share your feedback with my leadership team as we prepare for guest room renovations in the near future,... More

Kansas City
Top Contributor
58 reviews 58 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed June 4, 2014

Friendly front desk staff and nice looking lobby. Gym equipment better than your average hotel gym equipment. Inconvenient downtown location - in sketchy part of town. Limited amount of restaurants - with even more limited hours of operation. Additional $16 daily internet fee and $15 daily parking fee. Rooms are in desperate need of renovation. Giant crack and water stain... More

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

I appreciate your feedback and was disappointed to read that your room was not up to standard from a quality or cleanliness perspective. Please be assured I will share your feedback with my team. Thank you for the positive comments about our staff, main lobby and health club equipment. Although you indicated you would not stay with us again, I... More

Peru, New York
Contributor
19 reviews 19 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 28, 2014

The foyer was beautiful but to get to your rooms it's pretty scary . The drive up to the parking garage was scary, tight and like something out of a weird movie. The rooms needed a lot of work, cold and empty. Strange!i would suggest looking for a different place to stay until all renovations done.make sure all rooms have... More

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for posting your feedback on TripAdvisor. I was disappointed to read that you found the garage difficult to navigate and your assigned room not up to par. Please be assured that I will share your ratings and comments with our team. More

Biddeford
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 14, 2014

Place is very clean and employees are very friendly but rooms are very small. The parking garage layout is terrible. The ramps have tracks on the floor that you have to drive in and it's difficult to not keep hopping the curb. There was also lots of road construction in the area.

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thanks for staying with us. I appreciate your positive comments about the cleanliness of our hotel and friendly staff. First time travelers might find the garage a little challenging to navigate, but when you return I hope you will find it somewhat easier. We look forward to your next visit when the dance competition returns to Springfield. More

Hanover, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2014

I would highly recommend this hotel to families. I took my sons here to stay on a Saturday night. We walked to the MassMutual Center (which was a 10 minute walk) for a Springfield Falcons game. My boys loved the pool and the restaurant in the morning for breakfast. I loved the ease of parking inside and a Dunkin Donuts... More

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

I appreciate your recommendation on TripAdvisor for other travelers to stay with us. I was pleased to read that you took advantage of various amenities the hotel and surrounding area have to offer. We look forward to your next visit during the 2014/15 Springfield Falcons season. More

Boylston, Massachusetts
Senior Contributor
22 reviews 22 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 2, 2014

For the money the Sheraton across the street is a nicer comparably priced hotel with larger rooms. In fairness, it could be that the rooms on the 7th floor are just all around smaller than other floors. The bathroom is a very small area with just enough room for a toilet and tub/shower unit. The sink is just outside the... More

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for your feedback on TripAdvisor. I appreciate your comments regarding our comfortable beds, overall staff service and our Sunday brunch buffet. Please be assured that I will share your comments with our staff about automatically pouring coffee and juice before your breakfast selection was made. We hope you will visit us again when your travels bring you back... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 27, 2014

Pretty nice hotel. A little dark in the hallways. Weird big power disonect switch in the corner. Price was a bit high at 210 a night, but I used marriot points. Was unaware there was a pool, and don't know how to get to it.. I'm sure if I asked the very helpful front desk people they would have told... More

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for your feedback on TripAdvisor. I was pleased to see that you felt we had a nice hotel with helpful staff. Your review had a few questions that I wanted to answer. The power disconnect box in the corner of your room is for the P-Tac heat and cooling unit. You would access our pool by walking through... More

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Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Phone Number:
Location: United States > Massachusetts > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Springfield Marriott 3.5*
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Also Known As:
Marriott Springfield Hotel Springfield

74 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 
Number of rooms
262

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