We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Springfield Marriott

Hotel website
Hotel deals
Hotel packages
2 Boland Way, Springfield, MA 01115
Special Offer
Stay 2+ Nights & Save 15%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Springfield Marriott
Professional photos View all
Browse nearby
Springfield Marriott
Add Photo Write a Review

228 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    50
    102
    50
    22
    4
See reviews for
60
34
13
79
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Spanish first
  • Any
English first
  • All months
    (228)
  • Mar-May only
    (71)
  • Jun-Aug only
    (71)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (31)
All months
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed today NEW

This is a nice property but not exactly what I would be expected from a full service Marriott. You can tell this was an older property that was converted at some point. The lobby is nice and staff was extremely warm and friendly. The hotel itself is in/part of an indoor mall where it seems half of the stores are... More 

Was this review helpful? Yes
jlsheff
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here recently in this older property in downtown Springfield less than a block from I-91. The lobby area is very nice and the staff was very pleasant and welcoming. My room was ready although I arrived 3 hours before check-in. Kudos there. The parking situation is "fun". It is $17/day for unlimited in and out for your car. The... More 

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review on TripAdvisor. I was pleased to read that you found our staff pleasant, welcoming and that overall you liked your stay. I understand your perspective with the parking garage, overall logistics and low ceilings. For others traveling, please note the 6’ 4” clearance. I was disappointed to read about... More 

South Orange, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff was friendly, room was nice--clean, comfortable, no complaints there. But I was there on a Thursday night, and the neighborhood was deserted. You wouldn't walk around there at night, no way. I arrived at 10 PM, one restaurant was closing, the other (a sports bar) had a bad feeling. I went there anyway, received no greeting, sat myself at... More 

Was this review helpful? Yes 1
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Gary, Thank you for staying with us last week and providing your feedback. I was pleased to read your positive comments regarding our staff and guest rooms. Please be assured that I will share your experience in Champions Sports Bar with the restaurant management team and associates that were working on the evening of your arrival. Clearly, we fell... More 

Portlansd
1 of 5 stars Reviewed 1 week ago

I've been a loyal Marriott Reward customer for years and have been impressed by the outstanding service/experiences I've had with the Marriott brand. I always stay at a Marriott propery whenever I travel. That has changed after my experience staying at the Springfield Marriott in Massachusetts. This hotel hosts a USTA tennis event every year. This year my team checked... More 

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Deb, Thank you for staying with us and for posting your concerns on TripAdvisor. Since you already contacted Marriott’s Customer Care Office, a member of my management team will review your concerns and respond accordingly More 

Marietta, Georgia, USA
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Marriott tends to be very consistent in their hotels...both in terms of quality and service. For the most part, the Springfield Marriott is no different. The staff was nice and helpful, and the rooms were clean and spacious. The lobby of the hotel has some charm to it as well. There area few things with this particular location that were... More 

Was this review helpful? Yes
Lisa N, Manager at Springfield Marriott, responded to this review

Thank you for your positive comments about the Springfield Marriott. Certainly any concerns will be passed on to the appropriate department managers. We appreciate and value you as a guest and look forward to serving you again. Lisa Novelli Senior Manager, Guest Experience More 

Danville
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a room with 2 queen beds. It was on the quiet side of the building - away from the interstate. The room was slight above average. With all the furniture there wasn't room to open 2 large suitcases without blocking part of the room off. I always like to keep towels more than 1 days and every Marriott... More 

Was this review helpful? Yes 1
Lisa N, Manager at Springfield Marriott, responded to this review

Thank you for your positive coments about the Springfield Marriott. We also look forward to your return and if there is any way that we can be of assistance please reach out to me. Lisa Novelli Senior Manager, Guest Experience More 

Arlington, Virginia
Level Contributor
72 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at the Springfield Marriott while attending the 2015 National Square Dance Convention. The hotel was one of the two convention hotels, so I really had no choice. The facilities at the hotel were quite adequate HOWEVER, I felt nickeled and dimed on everything. To begin with, parking was a lot extra - more than 10% of the cost... More 

Was this review helpful? Yes
Lisa N, Manager at Springfield Marriott, responded to this review

Thank you for taking the time to complete a trip advisor review. I was disappointed to read your comments related to your hotel experience and charges/fees and your opinions are important to us. There were two bellman working on the large checkout morning and extra staff around the hotel for the convention in general. I apologize that you didn't get... More 

Long Island NY
Level Contributor
201 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I would not say this is up to the usual Marriott standard, but it does appear to be the best choice for a business hotel in town. I liked that the parking was connected and secure. I know they lock the parking door at some point in the evening, so check on this if you are arriving late.

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thanks for staying with us and for posting your review. I agree we are the best choice when traveling to Springfield MA. There is a parking garage connected to the hotel with 1,200 spots and yes, if you are after 11:00pm, travelers should check-in first is your room key is required to access the hotel from the garage after hours. More 

New Jersey
Level Contributor
70 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 9, 2015

I always consider myself and and my family ....Marriott kinda fokes! From full service to economy (sometimes....lol). This location was perfect for the basketball tournament we attended in May. The location was 10 mins from the gyms and centered in the middle of downtown. Please note that downtown on a Saturday night was rather quiet, so don't expect a hot... More 

Was this review helpful? Yes
Lisa N, Manager at Springfield Marriott, responded to this review

Thank you so much for your review and your great comments about our staff servce! Lisa Novelli Senior Manager of Rooms Operations More 

Natick, Massachusetts
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 27, 2015

I was there for a function and there were quite a few people who were a bit difficult staying there with us. The staff was wonderful, handled them beautifully, stayed on top of everyone's requests and questions, and they did it all with a smile. I would highly recommend this hotel if you find yourself visiting the Springfield area. Check... More 

Was this review helpful? Yes
Lisa N, Manager at Springfield Marriott, responded to this review

Thank you so much for your positive comments about our staff service. We look forward to you staying with us again. Lisa Novelli Senior Manager of Rooms Operations More 

Questions? Get answers from hotel staff and past guests. Ask a question

95 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (52)
Viewed
Pool/beach area (3)
Viewed
View from room (2)
Viewed
Room/suite (22)
Viewed
Hotel & grounds (6)
Viewed
Dining (1)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (18)
Viewed
Business center/function rooms (6)
Viewed
Dining (4)
Viewed
Family/play areas (2)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Springfield
0.8 mi away
Hilton Garden Inn Springfield
0.1 mi away
Sheraton Springfield at Monarch Place
0.5 mi away
La Quinta Inn & Suites Springfield
Show Prices
Show Prices
Show Prices
1.6 mi away
Naomi's Inn
Naomi's Inn
#1 of 7 in Springfield
4.5 of 5 stars 141 reviews
1.4 mi away
Regency Inn and Suites West Springfield
Regency Inn and Suites West Spri...
#3 of 18 in West Springfield
4.0 of 5 stars 234 reviews
2.7 mi away
Hampton Inn West Springfield
Hampton Inn West Springfield
#1 of 18 in West Springfield
4.0 of 5 stars 368 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay