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Springfield Marriott

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2 Boland Way, Springfield, MA 01115
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1 room 1 guest
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Springfield Marriott
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236 Reviews from our TripAdvisor Community

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Traveler rating
    52
    103
    53
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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India
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My stay at the Marriott was for business.I did get a room on the 16th Concierge Floor - my colleague was on the 10th floor.The room was clean,confortable...a Marriott room.Staff friendly as usual in the Marriott chainThere were plenty of restaurants within easy walking distance.As by title...this is Marriott

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Bill H, General Manager at Springfield Marriott, responded to this review

Jakarta, Thank you for choosing the Springfield Marriott for your business trip. I was pleased to read that you were on our concierge floor and found your assigned room to be clean and comfortable. Thanks for acknowledging our staff and I hope you will return for a pleasure visit to enjoy all the Pioneer Valley has to offer. More 

Charlotte, North Carolina
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the occasion to stay in the Springfield Marriott for two nights recently. From my arrival to my departure the staff was at the top of their game. This included the front desk, room service personnel, and housekeeping. They could not have been more pleasant or attentive. The hotel is well decorated and cared for without being overdone. My... More 

Was this review helpful? Yes 1
Hampstead
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel is very clean and the staff friendly and helpful. It is a great location being close to the Quadrangle as well as the Basketball Hall of Fame. Access to the parking is a little confusing at first.

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Greater London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here last week. Friendly staff and good room but unfortunately the noise of the night time repairs to the highway made for a disturbed night. Will insist next time for a room that does not have a view of the busy highway that runs next to it.....

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Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thanks for staying with us and for providing your review. I appreciate your comments about our friendly staff and sorry to see you were inconvenienced by the highway noise and working being done. When returning, please request city side when making your reservation. We hope to see you soon. More 

Albany, NY
Level Contributor
199 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My stay at the Marriott was for business - as usual. I did get a room on the 16th Concierge Floor - my colleague was on the 10th floor. Both of us had read reviews on TA and both commented that evening that we couldn't quite figure out what the fuss was all about that a few reviewers seemed to... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us when visiting Springfield MA. I enjoyed reading your review and appreciate you highlighting your room was comfortable, clean and everything was in working order. As mentioned, the garage connected to the hotel has low ceilings so travelers should be aware of the 6’ 4” clearance. We have a great location within walking... More 

Leeuwarden, The Netherlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

What do you pay for in this provincial hotel? This is not an inexpensive hotel. I left my room at 9am and after a day's work returned at 7pm. They had forgotten to clean the room - make the bed; clean the bathroom, replace towels. So! I asked at reception at 7pm for this to be done. I return for... More 

Was this review helpful? Yes 1
Lisa N, Manager at Springfield Marriott, responded to this review

I was disappointed to read your comments related to your hotel experience regarding your room cleanliness. I am sorry for the shortfalls in service that you experienced. Your concerns will be addressed with the appropriate department managers at the Springfield Marriott and your opinions are important to us. As we pride ourselves on delivering a memorable hotel experience during your... More 

Travelers are raving about these Springfield hotels

Troy, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed here for three nights in July. The front desk staff were wonderful - very nice and very helpful. They are the only reason this hotel gets two stars. The lobby is beautiful, but the parking garage and rooms need a refresh. My room wasn't clean - there were food crumbs from a previous guest in between the bed... More 

Was this review helpful? Yes 2
Lisa N, Manager at Springfield Marriott, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your stays with us. We do appreciate and value your positive comments about the staff service. Your concerns will be addressed with the appropriate department managers at the Springfield Marriott and your opinions are important to us. ~Lisa... More 

Long Island, New York
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was in town for convention and was met with a check in that was less than pleasurable. The rep at the counter presented extra charges from tax for city to tax for center,etc. These extra fees were not disclosed at time of reserving room and the up-charge for parking everyday is another money grab. This hotel will look for anyway... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review. I was disappointed to read about your interaction with our front desk associate. Based on the information posted, it is difficult for me to research how your reservation was made. In most cases a rate is quoted plus applicable taxes and an email confirmation is sent highlighting the room... More 

Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is a nice property but not exactly what I would be expected from a full service Marriott. You can tell this was an older property that was converted at some point. The lobby is nice and staff was extremely warm and friendly. The hotel itself is in/part of an indoor mall where it seems half of the stores are... More 

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review. I appreciate your perspective regarding the dated appearance of your guest room. That being said, I was pleased to read that overall we were a nice facility, your room was clean and our staff was warm and friendly. We hope you will stay with us again when your travels... More 

jlsheff
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed here recently in this older property in downtown Springfield less than a block from I-91. The lobby area is very nice and the staff was very pleasant and welcoming. My room was ready although I arrived 3 hours before check-in. Kudos there. The parking situation is "fun". It is $17/day for unlimited in and out for your car. The... More 

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review on TripAdvisor. I was pleased to read that you found our staff pleasant, welcoming and that overall you liked your stay. I understand your perspective with the parking garage, overall logistics and low ceilings. For others traveling, please note the 6’ 4” clearance. I was disappointed to read about... More 

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