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Springfield Marriott

3.5 of 5 2 Boland Way, Springfield, MA 01115
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Springfield Marriott
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Springfield Marriott
Springfield Marriott
Springfield Marriott
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198 reviews from our community

Traveler rating
    44
    91
    42
    18
    3
See reviews for
53
29
10
65
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (198)
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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent a Saturday night here for my daughter's dance competition at the MassMutual Center. As a rewards member I stay at a number of Marriott properties throughout the year. This hotel I rate as average. The lobby is chilly (but it was also one of the coldest weeks of the year) and not terribly inviting. The room was fine... More 

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McLean, Virginia
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I'm a loyal Marriott rewards member and this hotel was meant to be an overnight stop on a long trip. The hotel itself was not anything to be amazed about: downtown Springfield is somewhat grimy and odd and the hotel sits on top of a parking garage that serves as parking for additional entities beyond just Marriott. We stayed on... More 

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Lisa N, Manager at Springfield Marriott, responded to this review

Thank you very much for taking the time to write a trip advisor review. We certainly do our best to provide excellent service and was happy to see your positive staff service and cusine comments. Please feel free to contact me directly when making any reservations in the future at the Springfield Marriott and we look forward to your return.... More 

Deerfield Beach, Florida
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My expectations were not extraordinary but this is a very average hotel. The staff were friendly but not helpful. The rooms are "standard" but I was surprised that there was no safe in the room for my laptop. Overall, not what I expected from a Marriott.

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for sharing your experience on TripAdvisor. I was disappointed to see the average ratings for service and cleanliness. In addition, your specific comments indicating our staff was friendly, but perhaps did not go the extra mile did not go unnoticed. Please be assured that I will share your feedback with our team. More 

North of Boston
Top Contributor
209 reviews 209 reviews
26 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff at this Marriott are some of the best anywhere. I believe it must have something to do with the way management works with staff and I applaud. One little draw back is the very small bathroom areas (a little tough to turn around when you get out of the shower). Select a floor up as high as possible... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

I always enjoy reading reviews from new and returning customers. I appreciate your time and acknowledgement of my team for the service they provide. More 

Seattle
2 reviews
2 of 5 stars Reviewed January 23, 2015

This hotel is in a good location if you are looking to stay in downtown Springfield, but that is about all it has going for it. Everything else about this hotel needs some serious work. Management should think about investing in some capital improvements instead of gimmicks like the ability to check in from your mobile device. While not an... More 

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Lisa N, Manager at Springfield Marriott, responded to this review

I appreciate the time you took to complete your comments. Please be assured that I will share your survey and comments with the proper department managers. Please accept my apologies for not meeting your expectations on this visit. We are currently in discussions with our ownership group regarding a guest room renovation and hope for some positive news in the... More 

Brattleboro, Vermont
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2014

We stayed here for equine affaire in October. Close to the big-e. Standard room friendly staff. Parking garage is a little strange, but works out ok. Sheraton across the street looks like it has easier parking situation.

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Micheline F, Manager at Springfield Marriott, responded to this review

Thank you for taking the time to provide us with your valuable feedback. Please note that although we do not own or manage the garage that we are attached to, we appreciate that it is an indoor and covered garage for our guests. Additionally, it has a thrid party security staff that is routinely touring the garage in order to... More 

New Boston, New Hampshire
Top Contributor
59 reviews 59 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 7, 2014

My wife and I had an occasion to stay in Springfield and choose the Marriott for our stay which we found to be very good. They have a long driveway for check-in but the attendant allowed us to keep our car parked there since we'd be checking in, changing and then driving away, which was very nice. We found the... More 

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Lisa N, Front Office Manager at Springfield Marriott, responded to this review

Thank you very much for your positive comments about the front desk associates, lobby, Currents Restaurant and the hotel in general. We appreciate all of your feedback and look forward to your stay with us again in thefuture. Lisa Novelli Senior Manager of Rooms, Operations More 

Ashburnham, Massachusetts, United States
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

Wife and I stayed at this hotel Nov 26 in order to attend a concert at the Springfield Symphony Hall. First the hotel was great, staff friendly and helpful and with a Champions Bar on site it made our stay comfortable and convenient. The Marriott is right off of Rt 91S Exit 7 and we had a perfect view of... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

Dear Gary, I appreciate your feedback and positive comments regarding our locations, staff service, Champions Sports Bar and view of the Connecticut River. I hope you enjoyed the concert at Symphony Hall and we look forward to welcoming you back when your travels bring you back for another event. More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 12, 2014

I enjoyed my experience at the Marriott, it met all of my expectations. Clean, good service, close to other offices and right in downtown. It has perhaps one of the best gyms i have seen in a Marriott or Sheraton - new equipment, clean towels, LED TVs, weights. wish i could come back just to use it occasionally. This is... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us. I was pleased to see you enjoyed your stay and that this was not your first visit to my hotel. I appreciate your comments and will share them with my team. We look forward to your next visit, More 

Sewell, New Jersey, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 3, 2014

Checked in today and front desk recognized me as a platinum member and even said extra towels were in my room and then proceeded to put me in a double (my reservation clearly states a king and is guaranteed as a platinum member). I was unable to call down from the room as it was constantly busy so I had... More 

Was this review helpful? Yes
Lisa N, Manager at Springfield Marriott, responded to this review

I would like to thank you for your feedback and can assure you that the concerns and service issues that you experienced have been addressed with the appropriate Department Managers at the Springfield Marriott. We greatly value your business and we strive to deliver excellent customer service. Please accept my sincere apologies for feeling your request was not honored as... More 

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Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Location: United States > Massachusetts > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
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Also Known As:
Marriott Springfield Hotel Springfield

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