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Springfield Marriott

3.5 of 5 2 Boland Way, Springfield, MA 01115
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Springfield Marriott
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Springfield Marriott
Springfield Marriott
Springfield Marriott
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194 reviews from our community

Traveler rating
    43
    89
    41
    18
    3
See reviews for
52
28
10
63
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Seattle
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

This hotel is in a good location if you are looking to stay in downtown Springfield, but that is about all it has going for it. Everything else about this hotel needs some serious work. Management should think about investing in some capital improvements instead of gimmicks like the ability to check in from your mobile device. While not an... More 

Was this review helpful? Yes
Lisa N, Manager at Springfield Marriott, responded to this review

I appreciate the time you took to complete your comments. Please be assured that I will share your survey and comments with the proper department managers. Please accept my apologies for not meeting your expectations on this visit. We are currently in discussions with our ownership group regarding a guest room renovation and hope for some positive news in the... More 

Brattleboro, Vermont
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 18, 2014

We stayed here for equine affaire in October. Close to the big-e. Standard room friendly staff. Parking garage is a little strange, but works out ok. Sheraton across the street looks like it has easier parking situation.

Was this review helpful? Yes
Micheline F, Manager at Springfield Marriott, responded to this review

Thank you for taking the time to provide us with your valuable feedback. Please note that although we do not own or manage the garage that we are attached to, we appreciate that it is an indoor and covered garage for our guests. Additionally, it has a thrid party security staff that is routinely touring the garage in order to... More 

New Boston, New Hampshire
Top Contributor
59 reviews 59 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 7, 2014

My wife and I had an occasion to stay in Springfield and choose the Marriott for our stay which we found to be very good. They have a long driveway for check-in but the attendant allowed us to keep our car parked there since we'd be checking in, changing and then driving away, which was very nice. We found the... More 

Was this review helpful? Yes
Lisa N, Front Office Manager at Springfield Marriott, responded to this review

Thank you very much for your positive comments about the front desk associates, lobby, Currents Restaurant and the hotel in general. We appreciate all of your feedback and look forward to your stay with us again in thefuture. Lisa Novelli Senior Manager of Rooms, Operations More 

Ashburnham, Massachusetts, United States
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

Wife and I stayed at this hotel Nov 26 in order to attend a concert at the Springfield Symphony Hall. First the hotel was great, staff friendly and helpful and with a Champions Bar on site it made our stay comfortable and convenient. The Marriott is right off of Rt 91S Exit 7 and we had a perfect view of... More 

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Gary, I appreciate your feedback and positive comments regarding our locations, staff service, Champions Sports Bar and view of the Connecticut River. I hope you enjoyed the concert at Symphony Hall and we look forward to welcoming you back when your travels bring you back for another event. More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 12, 2014

I enjoyed my experience at the Marriott, it met all of my expectations. Clean, good service, close to other offices and right in downtown. It has perhaps one of the best gyms i have seen in a Marriott or Sheraton - new equipment, clean towels, LED TVs, weights. wish i could come back just to use it occasionally. This is... More 

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us. I was pleased to see you enjoyed your stay and that this was not your first visit to my hotel. I appreciate your comments and will share them with my team. We look forward to your next visit, More 

Sewell, New Jersey, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 3, 2014

Checked in today and front desk recognized me as a platinum member and even said extra towels were in my room and then proceeded to put me in a double (my reservation clearly states a king and is guaranteed as a platinum member). I was unable to call down from the room as it was constantly busy so I had... More 

Was this review helpful? Yes
Lisa N, Manager at Springfield Marriott, responded to this review

I would like to thank you for your feedback and can assure you that the concerns and service issues that you experienced have been addressed with the appropriate Department Managers at the Springfield Marriott. We greatly value your business and we strive to deliver excellent customer service. Please accept my sincere apologies for feeling your request was not honored as... More 

1 review
1 of 5 stars Reviewed October 29, 2014

The worst experience I've ever had. One night stay cost me $458.00. We paid cash for the room upon check out then two days later they without informing me at all charged my debit card $250 and refused to take it off as well as refused to give an explanation. The room was dirty, the room service terrible and the... More 

Was this review helpful? Yes
Micheline F, Manager at Springfield Marriott, responded to this review

Dear Guest, Thank you for your feedback. I was able to research your concern and did validate the charge. When we establish that a guestroom has been smoked in, we perform a thorough and extensive room recovery/cleaning of the room, so that we can return it to it previous smoke-free condition. At our hotel, we offer a non-smoking environment, this... More 

Boston, Massachusetts
Top Contributor
55 reviews 55 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 18, 2014 via mobile

We occasionally stay in the Springfield area to take our kid to her sports events. For these, we have stayed in various hotels around Springfield. So far, this is our favorite based on the quality of accommodations and value. It is a typical city center Marriott, which isn't a bad thing at all. The room was reasonably sized (although the... More 

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Bill H, General Manager at Springfield Marriott, responded to this review

I appreciate your review and was pleased to read that the Springfield Marriott is your favorite hotel when visiting. We have a great location with outstanding service. Thanks for your comments and we look forward to your next visit. More 

Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
4 of 5 stars Reviewed October 11, 2014

Stayed at the Springfield Marriott while in town for business for 3 nights. I frequently stay at Marriott hotels, but this hotel was the best in recent memory, hands down. My room was at the back of the hotel, and was very quiet, although I imagine the rooms facing I-91 may be noisier. The room was super clean and comfortable.... More 

Was this review helpful? Yes
Lisa N, Manager at Springfield Marriott, responded to this review

Thank you very much for your postive comments about the Customer Serivce at the Springfield Marriott, especially that of housekeeping and the front desk. All of your comment and feedback is greatly appreciated and we look forward to having you stay with us again. Lisa Novelli Senior Manager of Operations, Rooms More 

Skaneateles, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 28, 2014

We recently stayed here to attend a wedding in the area. I was a little concerned because I had had a less than satisfactory stay at another Marriott a few months ago. I needn't have worried. The hotel is squeaky clean, very comfortable beds with great linens. But the very best part of this hotel is the staff. They did... More 

Was this review helpful? Yes 1
Bill H, General Manager at Springfield Marriott, responded to this review

I appreciate your positive comments about the cleanliness of our guest rooms, comfortable beds and great service provided by our staff. I hope you had a great time at the wedding and we look forward to your next visit when your travels bring you back to Western MA. More 

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Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Location: United States > Massachusetts > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
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Also Known As:
Marriott Springfield Hotel Springfield

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