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All 5 Springfield hotels

Springfield Marriott

3.5 of 5 Hotel   |   2 Boland Way, Springfield, MA 01115
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Springfield Marriott

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Ranked #3 of 5 hotels in Springfield
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
votenochains North of Boston
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163 people have reviewed this hotel

Traveler rating
    38
    77
    33
    14
    1
See reviews for
39
23
11
55
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Any
English first
North of Boston
Top Contributor
135 reviews 135 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The staff at this marriott are excellent. Starting with front desk, then restaurant. Went the extra mile. Ask for a room up high and looking west. Only issue was a blown light which was fixed next day. Comfy beds. Nice bath products

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Lynn, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Stayed March 15th, for one night. Great location in center of Springfield, within walking distance to MassMutual. Clean, average rooms. Great staff. Plenty of parking in garage. Best part they allow you to park until 6pm, even after check out.

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for your feedback regarding your March 15th stay. I was pleased to read your comments about our staff, room cleanliness and parking facilities. We look forward to your next visit. More

Ballston Spa, New York
Contributor
15 reviews 15 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Springfield Marriott in January for a conference being held there. The king room a stayed in was spacious with closet, desk, sitting area, dresser, and nightstand. The bed was modern and comfortable with plenty of pillows. The vanity was just outside the bathroom though the bathroom was rather cramped. Front desk service was good. However the... More

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for your feedback regarding your January stay. I was pleased to read your comments about your service experience at the front desk and will share your constructive feedback with our restaurant team. We look forward to your next visit. More

Bethel, Connecticut
Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, had a pleasant experience. Room was comfortable although will say was the smallest bathroom ever. We were on the street side on the 10th floor and the noise from the highway was quite loud and kept up all night long. Staff was extremely nice and accommodating. Pool was typical - enough chlorine in the air to clean out your... More

Was this review helpful? Yes 1
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for your review on TripAdvisor. I was pleased to read your positive comments about our service and that you found the room to be comfortable. I am sorry that you found the highway side of the hotel to be noisy. Please be assured that I will share your comments with our team. More

Brooklyn, New York
Top Contributor
593 reviews 593 reviews
209 hotel reviews
321 helpful votes 321 helpful votes
4 of 5 stars Reviewed March 12, 2014

A very good but typical Marriott that Is updated and modern. The bed was very comfortable and the room was very clean. The room has a mini-refrigerator. The lack of outlets (being an older hotel) was made up by power strips near the bed and desk. The only negative was a very small bathroom. The hotel has ample parking in... More

Was this review helpful? Yes 2
Bill H, General Manager at Springfield Marriott, responded to this review

I appreciate your positive feedback on the comfort of our beds and overall room cleanliness. Most importantly, I was happy to read that you will return when your travels bring you back to Springfield. More

Lewiston, New York
Top Contributor
81 reviews 81 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 2, 2014

Had a most wonderful arrival on March 2nd in advance of the Metro Atlantic Athletic Conference Basketball Tournament later on this week. Lucy did an outstanding job of checking me into the hotel and room 1033 was clean and ready upon arrival. It is a beautiful double bedded room in a corner of the floor. Stayed in this same room... More

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Lisa N, Manager at Springfield Marriott, responded to this review

I can't thank you enough for the wonderful comments about our service, hosts and hotel. We are happy that you are pleased with your visit and apprecaite the feedback. It will certainly be pass on to the appropriate department managers. - Lisa Novelli Front Office Manager More

New York City, New York
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 1, 2014

Just spent one night here this week. The best part is that its about an 8 mins walk from the amtrak station which makes it easy to get to. Lobby, staff, and room were great. Work paid for the room but I noticed the price was very reasonable. There isn't too much nearby save for a few bars/restaurants but I... More

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Bill H, General Manager at Springfield Marriott, responded to this review

I was pleased to read that you enjoyed your short stay with us. On your next visit I hope you will have time to visit the Basketball Hall of Fame, Springfield Museums and other attractions Western MA has to offer. We look forward to your next visit. More

Boston
Top Contributor
218 reviews 218 reviews
19 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed February 23, 2014

The neighborhood is really average and not pedestrian-friendly. The lobby is kind of small and oddly set up. There is lemony ice water which is nice. The room was spacious but the beds were small. The linens were just okay. The shower was just average. The restaurant is mediocre and expensive for breakfast. Worst of all they nickel and dime... More

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New York City, New York
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 23, 2014

Stayed just for 1 night (2/21/14) and had a wonderful experience. We utilized the parking garage with ease and walked right into the hotel via the garage. Our check-in was flawless and as a Marriott Rewards member, was offered additional points or free internet service for the night. That was a pleasant and welcome surprise. We mentioned that we were... More

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Bill H, General Manager at Springfield Marriott, responded to this review

I appreciate your positive score and review of our hotel and the facilities offered. I was happy to read that you went to the Basketball Hall of Fame, dined in Champions and had positive interactions with our staff. We look forward to your next visit. More

Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2014

Great room and service but was stalked then attacked in TD Bank ATM Booth adjacent to hotel immediately after checking out. The robbers pushed their way in to ATM by tail-gating me. Needless to say I'd keep looking for other accomodations, perhaps out of the city of Springfield.

Was this review helpful? Yes 2
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for your feedback on TripAdvisor. I was disappointed to see that we did not meet your expectations with various aspects of your stay. Please be assured that I will share your feedback with our department managers. More

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Additional Information about Springfield Marriott

Also Known As:
Marriott Springfield Hotel
Marriott Springfield Hotel Springfield
Marriott Springfield
Address: 2 Boland Way, Springfield, MA 01115
Phone Number:
Location: United States > Massachusetts > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Springfield Marriott 3.5*
Official Description (provided by the hotel):
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 
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