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All 5 Springfield hotels

Springfield Marriott

3.5 of 5 Hotel   |   2 Boland Way, Springfield, MA 01115
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Ranked #3 of 5 hotels in Springfield
A recent review
4 of 5 stars reviewed 3 weeks ago
Taurus714 Macon, Georgia
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179 people have reviewed this hotel

Traveler rating
    39
    84
    37
    17
    2
See reviews for
46
25
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58
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Any
English first
Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We chose a room with 2 double beds rather than a king with a cot because we were unsure of the condition of the cot for our 9 year old. The room on the 12th floor was small, but okay. The bathroom was so small that the sink was outside the bath, and the door came within an inch of... More

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Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for choosing the Springfield Marriott for your review on TripAdvisor. I was disappointed to read that you experienced problems with the comfort of the mattresses in the room you occupied. Please be assured that I will ask our housekeeping manager to inspect all rooms with 2 double beds on the floor you occupied to ensure the frames, box... More

Macon, Georgia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I were attending a family reunion at this Marriott. Front desk staff gets an "A+++". We had a room with a king size bed and the room was very roomy, clean and smelled good. Walls were thick enough so that I could not hear my neighbors next door. Convenient location for downtown. The staff was helpful with... More

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

I was happy to read that you had a great stay and found our staff helpful and that your guest room was spacious, clean and comfortable. On future visits, please know that complimentary Wi-Fi is available in lobby, restaurants and bars. I hope you enjoyed your family reunion and we look forward to your next visit. More

Cardiff, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently stayed at this hotel because we were taking our son to the Basketball Hall of fame. Before we arrived at the hotel the night we checked in I contacted them because I needed medical treatment for my son and had no idea where to go. The hotel were amazing! I spoke with a lovely lady (I'll call M)... More

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Micheline F, Manager at Springfield Marriott, responded to this review

Thank you for sharing your great experience. Your positive feedback about the guest room and our staff service is very valuable and allows us the opportunity to recognize our associates for hosting you brilliantly. I wish you and your son the best. Thank you for choosing to stay at the Springfield Marriott. More

Brattleboro, Vermont
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I would never think to stay in Springfield but because of a late night sporting event I needed a hotel room. The Marriott was great. Convenient location right off of 91. Despite overlooking the highway, my room on the 12th floor was completely quiet and had a nice vista of the Connecticut River. The staff was very helpful with parking,... More

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Micheline F, Manager at Springfield Marriott, responded to this review

Thank you so much for recently staying at our hotel in Springfield. I greatly appreciate all of your positive comments about our hotel products and services. I do very much understand your valuable feedback about WiFi service and fees. We do offer special rates with enhanced Wi-Fi Service should you decide to return for a future visit. Thank you once... More

North Bergen, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Good location...but rooms are old need renovation... bathroom and bedroom need to be upgraded/refreshed...did not feel clean...way below other Marriott, Sheraton, Westin etc. Club Level was okay......

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Micheline F, Manager at Springfield Marriott, responded to this review

Dear Ji, Thank you for staying at the Springfield Marriott. I am disapointed to hear that your hotel room cleanliness did not meet our standars, please rest assured that I have addressed this with appropriate housekeeping management. Also, thank you for your feedback regarding our room product and need for renovation, I will make sure to share your valuable feedback... More

Bechtelsville, Pennsylvania, United States
Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel room was fine for this visit. The issue we had was with the pool. You could barely see the bottom of the pool the water was so cloudy. The parking garage roof is very low, we had a yukon, we fit, but just barely. Location was very convenient for the Basketball Hall of Fame.

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Micheline F, Manager at Springfield Marriott, responded to this review

Dear Rod, Thank you very much for staying at the Springfield Marriott. Please rest assured that our engineering manager has followed up on the comments that you provided regarding the pool, your feedback is very valuable and appreciated. Our hotel does not own nor manage the garage that we are attached to, although we have discounted rates arranged with them... More

Johannesburg, South Africa
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Very clean room, including the bathroom. There is wi-fi available in the room, for a fee. There's a restaurant just off from the lobby. A large parking garage gives you quick access to the rooms, but again there is a fee for parking. We didn't hear any noise from neighbors rooms or in the hallway. And at check-in the receptionist... More

Was this review helpful? Yes
Micheline F, Manager at Springfield Marriott, responded to this review

Thank you for selecting to stay at the Springfield Marriott. I appreciate your positive comments about our hotel products, services and amenities offered. As we are located in downtown Springfield, our hotel does not own or manage the garage facility. However we have negotiated discounted parking rates extended to all of our guests. Thank you once again for your valuable... More

Medford
1 review
1 of 5 stars Reviewed July 20, 2014 via mobile

Let me start off by staying I travel to Springfield for work every month for business. I am a regular at the Sheraton across the street, but decided to give the marriott a try. I stayed at this marriott 3 weeks ago, as well as this weekend. My first stay wasnt paticularly miserable, but this weekend was awful. First off,... More

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Bill H, General Manager at Springfield Marriott, responded to this review

Dear Chris, Thank you for choosing the Springfield Marriott for your most recent business trip. I was disappointed to see the low scores and specific comments regarding your stay. Please accept my sincere apologies for any inconvenience you experienced while staying with us. Please be assured that the service and food quality issues mentioned will be share with the proper... More

Bridgeport, Connecticut
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 20, 2014

This hotel was great from a good comfy bed, to a delicious menu, to a little store and arcade, well that was when i went year or two ago but best place to stay in the springfield area, but some rooms didn't have that great if a view but it was fine to me.

Was this review helpful? Yes
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for your review on Tripadvisor. I appreciate your positive comments about the hotel and food offerings. Unfortunately, the arcade within Tower Square has closed since your last visit. More

Greenville, South Carolina
Top Contributor
143 reviews 143 reviews
58 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed June 21, 2014

Just stayed one night for an event in the area. Check in and out was excellent - super nice staff. Parking was in a connected parking garage - walked right into Marriott property from parking area so no big deal. Also adjacent to a food court/mall type of area. We ate at Champions Sports Bar - great food & excellent... More

Was this review helpful? Yes 1
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Karen, I enjoyed reading your recap of your visit to Springfield. Convenient parking, two restaurants and our overall location to many attractions are some on the many benefits the Springfield Marriott offers. I was happy to see check-in and out was smooth and our staff were friendly. We look forward to your next visit. More

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Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Phone Number:
Location: United States > Massachusetts > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Springfield Marriott 3.5*
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Also Known As:
Marriott Springfield Hotel Springfield

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 
Number of rooms
262

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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