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Hilton Garden Inn Springfield

Certificate of Excellence
3.0 of 5
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800 Hall of Fame Avenue, Springfield, MA 01115
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Basketball Hall of Fame
Hilton Garden Inn Springfield
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Ranked #1 of 7 Hotels in Springfield
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
Valerie C Commack, United States
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360 reviews from our community

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133
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Commack, United States
1 review
3 of 5 stars Reviewed yesterday NEW

Was told there was a wedding, well then put the wedding in a far away place away from guests who are trying to sleep.. .stayed there as a sleepover one night.. paid 160.00 for one person in the room, me, to sleep, and I did not sleep .. to me that is a case for a refund

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Philadelphia, Pennsylvania
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 1 week ago

I made a last minute decision to stay at this hotel recently. I arrived late and stayed one night. I entered the hotel and was greeted, warmly and sincerely, by Victor Morales, who was alone at the desk. He was kind, attentive and responsive. Even though I did not have a reservation, he promptly examined the vacancies and told me... More 

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Allentown
Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

From the view my room provided of a run-down gas station to the rather shabby bathroom, this hotel was just "ok". I was particularly put-off when I pulled back the sheets on my bed to do a bedbug check on the mattress. No, there were absolutely no bugs... but I was surprised to find a fur-topped mattress liner. Not only... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was well situated, clean, service was great. Expected to have some complimentary breakfast but only choice was 1 price - breakfast buffet. Didn't see the value of the meal for the price paid. If wanting to visit the Basketball Hall of Fame, couldn't ask for a more better location - hotel and HOF share same parking lot.

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Long Island, NY, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Easy access off Interstate 91. Great to meet someone for use of lobby at hotel. Couple of restaurants within walking distance (across parking lot). Gas station (repair shop) next to hotel. Great for business travel or if visiting Basket Hall of Fame.

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Las Vegas, Nevada
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights recently. Rooms are clean and good sized - microwave and mini refrigerator in the room. Has laundry facilities, a pool and workout room and a business center. The team there is really fantastic. Every person I interacted with was friendly and helpful. Clear commitment to guest service!!! There is really good buffet breakfast every morning... More 

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1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel is clean, staff very nice. Uno Pizzeria is attached to hotel and is very convenient. Less then a mile from the Mass Mutual convention center. Good location, price is right, overall very nice hotel to stay in.

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1 review
5 of 5 stars Reviewed 4 weeks ago

We made reservations while driving to the hotel- we were coming from upstate New York and were near the end of our endurance. Hotel staff was friendly and accommodating on the phone and remembered us when we arrived. Room was great and the attached Uno Pizzeria was a bonus (my daughters favorite food). Staff at desk and the breakfast buffet/restaurant... More 

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Toronto
Top Contributor
251 reviews 251 reviews
43 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed April 8, 2015

Had a weekend stay with the family, visiting family, and generally happy with the property. Rooms are typical, and well appointed. Bathroom and shower fine although water is a little hard; takes some extra time to get the soap off. King beds are promoted with these mattress firmness adjustments on either side; nice feature, but I found the bed seemed... More 

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Washington, DC
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 7, 2015

Stayed one night on a business trip. Location is very convenient for the highway and the Basketball Hall of Fame, but seems a bit isolated for anything else. Hotel staff was very pleasant. Gym is big - but only open until 10:00pm.

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