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BEST WESTERN Intown of Luray

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410 West Main Street, Luray, VA 22835-1025
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BEST WESTERN Intown of Luray
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BEST WESTERN Intown of Luray
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191 reviews from our community

Traveler rating
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    47
    38
    37
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Elk Grove Village, Illinois
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The refrigerator was nice, but that is the only positive thing I can say about this motel. It hadn't been cleaned in a long time- dirt in the corners, dust everywhere, beer bottle caps next to the bed, coffee and filters still in the coffee pot.

Was this review helpful? Yes
Jonathon L, Front Office Manager at BEST WESTERN Intown of Luray, responded to this review

I am sorry that you had a ruff stay with us. I will personally look deeper into the issues, I was told the dust is from the renovations we are having done. I am looking into how beer capes and the coffee maker was not took care of. I am sorry that this happened and I want to assure you... More 

New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 20, 2015

I booked two adjoining rooms at this Best Western on a family trip. Upon entering the first room, there was : -A distinct cigarette smoke odor in one of the rooms -Cigarette burns on two of the four bedspreads -Urine droplets on one of the toilet seats -Remains of dried excrement on the other toilet seat -A huge nasty stain... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jonathon L, Front Office Manager at BEST WESTERN Intown of Luray, responded to this review

I want to apologize for your having a unpleasant stay with us. I will respond to the issues that you mentioned in the order in which you mentioned them. I want to first assure you that we are a smoke free facility, that being said, we know that some guest still try to get away with smoking in no smoking... More 

Guam, Mariana Islands
Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 8, 2015

This place is not fancy - but I loved staying here! This is a motor inn type place that is just perfect for staying over while spending some time in Shenandoah. I love the little town of Luray! This hotel is sited perfectly for getting to Luray to visit the authentic down home style restaurants. The people here are real... More 

Was this review helpful? Yes 1
Jonathon L, Front Office Manager at BEST WESTERN Intown of Luray, responded to this review

I am glad that you enjoyed your stay with us. We look forward to the next time you can come and enjoy a night with us. More 

Lebanon, United States
1 review
1 of 5 stars Reviewed January 12, 2015

Although the price was good, the shower was cold and there was mold in the bathroom. The bathroom didn't look like it had been cleaned. The whole place was outdated. Then they charged for breakfast. We decided with the condition of the building it would be best to go elsewhere.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jonathon L, Front Office Manager at BEST WESTERN Intown of Luray, responded to this review

The renovations that we are working on during your stay is the complete overhaul of our guest bathrooms. I am sorry that you hade one of the pre renovated ones, and I will personally look into the issues of them cleaning the old rooms, though they will be renovated soon we still expect our housekeepers to treat all rooms the... More 

Raleigh, United States
1 review
3 of 5 stars Reviewed December 27, 2014

There is a Indian guy at the counter name Kishan or something like that. He was very rude about me bringing my house trained lab even after I went on their website and it says PET FRIENDLY. The room was nice, clean, and the shower pressure was nice and hot. It is well worth the price to stay here and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jonathon L, Front Office Manager at BEST WESTERN Intown of Luray, responded to this review

I want to first of all apologize to you and your wife. We normally pride ourselves on our customer service, and I want to assure you that I am personally working on this situation. He is a new employee and only works part time, but that is no excuse for not delivering the quality of customer service our guest expect... More 

Barrie, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 13, 2014

We stayed here for one night before visiting Luray Caverns. Only a 2 minute drive to the caverns from the hotel. The hotel is a typical motel style and was moderately priced. The beds were clean and comfortable. The bathroom could have used some work on the tiles and floor but it was clean and worked well. Overall, not a... More 

Was this review helpful? Yes
Jonathon L, Front Office Manager at BEST WESTERN Intown of Luray, responded to this review

I am glade to hear that you had a good stay with us. We are actually in the process of renovating our bathrooms in all of our rooms. More 

Wilson, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 30, 2014

Hi, We have stayed at this hotel many times before. We heard stories of problems with this hotel, but after speaking with the mangement staff, we were assured that all problems have been taken care. The room was clean and nicely done for this old hotel. We will stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Jonathon L, Front Office Manager at BEST WESTERN Intown of Luray, responded to this review

I am glade that you continue to chose to stay with us, I hope that our continued renovations and upgrades allow us to retain great guest like you. More 

Arlington, VA
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 17, 2014

I stayed in the room for just a few waking hours over two days and in that time, saw at least five cockroaches from one end of the room to the other. Avoid this place if you can. I killed the cockroaches I could, but who knows how many were scurrying about that I just never saw. There are plenty... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jonathon L, Front Office Manager at BEST WESTERN Intown of Luray, responded to this review

As I mentioned in the email i sent you the other day, I have contacted our pest control agent, he inspected the room and found nothing, we have closed off this room and surrounding ones and he will re-inspect them in a few days. We do preventive maintenance to keep incidents like this from happening, but we take any report... More 

Henderson, North Carolina, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed November 3, 2014

People were helpful and friendly but the room was awful. The smell was musty, stale and old. Bed was very uncomfortable...hard and you could feel the bumps from the mattress. Needs updating. Wi-fi access was great, and nice tv.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jonathon L, Front Office Manager at BEST WESTERN Intown of Luray, responded to this review

I will personally look into the issues with the mattress, we recently replaced and upgraded from standard to pillow top mattresses. More 

London, United Kingdom
Top Contributor
311 reviews 311 reviews
39 hotel reviews
164 helpful votes 164 helpful votes
4 of 5 stars Reviewed November 2, 2014

During our trip along the east coast this was the first motel type accomodation we stayed in. It was clean, staff fairly friendly and on the whole fairly comfortable. It is nothing special, but then for the price I think it really holds its own! The parking is convenient and plentiful (although if you drive out on the car park... More 

Was this review helpful? Yes
Jonathon L, Front Office Manager at BEST WESTERN Intown of Luray, responded to this review

I am glade that you had a good stay with us. We are always glade to see positive feedback. we are working with the town to get that dip in the from took care of. We are also working with the onsite restaurant management to help make sure there staffed for the influx of business. More 

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