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Red Roof Plus+ Boston - Logan

920 Broadway, Saugus, MA 01906
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Red Roof Plus+ Boston - Logan
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570 Reviews from our TripAdvisor Community

Traveler rating
    241
    204
    86
    22
    17
See reviews for
131
175
57
87
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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    (144)
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There are newer reviews for Red Roof Plus+ Boston - Logan
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

Vanessa Spiridis is an amazing representative of this hotel chain. She takes customer service to a very high level. My husband and I flew in on Saturday April 18th for the Boston Marathon. I have never been to Boston before. I booked this hotel thinking it was at the airport. It was actually quite a distance from the airport- taking... More 

Was this review helpful? Yes 1
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hello Tiffany, Thank you taking the time to talk to me about the service Venessa provided to you and your husband and for posting a review online. I am personally very proud of her and I am very happy she is part of the Red Roof staff. I am glad it worked out for you and you were able to... More 

Rochester Hills, Michigan
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 21, 2015

We stay this month on the hotel and we liked it. The Hotel is new, well decorated and clean place. For the price we paid was a good option, since in Boston hotels are very expensive. The hotel has everything near by but you need a car to move around places. The hotel has a Walmart in 1/3 mile distance...Trader... More 

Was this review helpful? Yes 1
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hello, We love to read reviews like yours. I always say our guests tells us what we are doing right, what we are doing wrong and how can we improve. I want to thank you for taking the time to tell us about your recent stay at our Red Roof in Saugus. As you said in your review we are... More 

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 19, 2015

I've stayed at this hotel many times in the past, and always enjoyed it. The staff is now, and has always been, great. This hotel has changed managers 3 times since I've been going there, but the staff remains professional and pleasant. I sincerely hope the current manager is seeking another position, but the place has the same welcoming feel... More 

Was this review helpful? Yes 1
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hello, I want to thank you for writing a review about our hotel and for mention Michelle and Nicole's exceptional customer service. I certainly agree that the staff is very professional, friendly, and polite. I was very lucky to inherit this staff. At Red Roof we always strive to provide a clean,comfortable,affordable room as well as the the best service... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 17, 2015

The hotel is lovely, rooms are big and clean, and staff are polite and friendly, but without a car, there is little to do, and the hotel is NOT near the airport in any way. And considering we picked the hotel for that reason, it was not the best.

Was this review helpful? Yes
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hello, Thank you for taking the time to tell us about your recent stay at our hotel. I really appreciate you taking the time to do it and the fact you chose us as your hotel to stay knowing there are plenty of options. We are very happy to learn that you were comfortable but i do want to apologize... More 

Medellin, Colombia
Top Contributor
89 reviews 89 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 12, 2015

I use this hotel for one night trip. It was very clean and comfortable romos. Works good if you have a car. Is about 20 minutes fom the AirPort. The neighborhood is not the best of Boston but is not bad. Good hotel for the price.

Was this review helpful? Yes
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hi, I want to thank you for writing a review about our Red Roof Saugus. We try very hard in making sure our guests are comfortable and happy. Housekeeping and all my staff take pride in their work and when we get comments like yours that only makes us strive for better. I see that you travel a lot. If... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 11, 2015

I have been traveling for 10 years when I heard of this hotel i was thinking this would be a doomed trip but after meeting Nicole Blasi the front desk attendant it has turned out to be an amazing stay one that I WILL BE MAKING in the future I frequent the area and this will be my place to... More 

Was this review helpful? Yes 1
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hello, Thank you so much for taking the time to write a review about our property and our staff. I am very happy to learn that Nicole made your stay just great. All of us would like to thank you for considering our brand for your future accommodations. I want to share about our RediCard program and its benefits. Every... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 2, 2015

I had to take a cab and go 45 minutes to get to the Airport.On their ad they claim to be Red roof Inn Logan. Very misleading, Staff was helpful and friendly. I needed to be close to the Airport and this place was not.

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hello, Thank you for taking the time to tell us about your recent stay at our Red Roof. I would like to apologize for the inconvenience in regards of the distance between out property and the airport. Yes it is about 9 miles which if there is heavy traffic could take about 45 minutes each way. I am sorry location... More 

1 review
5 of 5 stars Reviewed March 29, 2015

The atmosphere is a fusion of old-world rustic, ski chalet and cutting-edge urban chic. The rooms are impeccable and the bathrooms are one of the most immaculate I've ever encountered. The rooms are spacious, lucurious and exhibit all of the creature comforts of a five star hotel. The property is well-maintained and well-lit. The staff is kind, knowledgeable, respectful, and... More 

Was this review helpful? Yes
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hi, Thank you so much for writing a review and for telling us about your recent stay at our hotel. Our property was fully renovated about 2 years ago. We changed the carpets for wood floors, new vessel sinks, new bedding, new mattresses. Also every room has a micro/fridge. I tell the housekeeping GSRS to inspect what they expect, and... More 

Irvine, California
1 review
1 of 5 stars Reviewed March 27, 2015

The hallways absolutely reeked. It was difficult to breath on the first floor. Not sure if it was from mildew or smoke or what. The lock on the door didn't work properly so I asked to be moved to a new room. The young lady at the counter had zero personality or enthusiasm. Seemed like an entitled teenager who couldn't... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Dear Guest: I would to apologize for the bad experience you had at our hotel. I completely understand that your unsatisfactory experience does not represent the level of service we strive to provide. I want you to know that we take every comment and suggestion seriously. Our guests tell us what we are doing right, what we are doing wrong... More 

Lake Havasu City, Arizona
1 review
3 of 5 stars Reviewed March 27, 2015

Location was important for family and airport convenience. Plus the Kowloon location worked well. It was not noisy at all considering it is on a very busy highway. The front desk staff were very nice.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hi, Thank you so much for taking the time to tell us about your stay of May 2014. I certainly agree with you in regards of location. As you know we have lots of restaurants in the area within walking to 2 miles away. Kowloons, Fuddruckers, Angela's pizza, Kelly's, IHOP, and many more. We accommodate many guests each evening and... More 

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