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Red Roof Plus+ Boston - Logan

920 Broadway, Saugus, MA 01906
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Red Roof Plus+ Boston - Logan
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Red Roof Plus+ Boston - Logan
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570 reviews from our community

Traveler rating
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    86
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Kansas City, Missouri
1 review
5 of 5 stars Reviewed 3 days ago NEW

My experience at this hotel was very nice. Impressive. The staff are very friendly and courteous. My room was big and clean. Great location, great restaurants. We took the train station to go to Boston for the day and it was very easy and not expensive at all. The staff took the time to guide us and informed us about... More 

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Vadodara, India
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice property on the main road ... great service .... what left a mark was the fact, the receptionist called a few minutes after i checked in to see if the room was fine and if i wanted any thing else ... Great property, room, no negatives, about 30 minutes for downtown Boston .... added plus point - its right... More 

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

As i walked in into the lobby me and my dog war greeted. i was surprised by the way they treated Gizmo (my puppy) the front desk girl came around and offered him a treat. That just made my day. I noticed they were very busy as they had a full house but that didn't stop them from being friendly... More 

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1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

Would never stay here again! The housekeeping was non- existant, only 2 towels left in the room for a four person family. room was hot, beds were small even for double and bathrooms were tiny- gone for an 8 hour day and came back to see our room exactly as we left it- only $25 incovenience fee given.

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Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Dear RichJoan: Thank you for taking the time to tell us about your recent stay at our hotel. When i received comments like yours i used them for re-coaching and re-training purposes.Our guests tells us what we are doing right, what we are doing wrong and how we can improve. I appreciate you telling us about your experience. We hope... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago NEW

I am staying at this hotel for 5 month gave a lot of money here on 5/22/15 the maid came in my room to clean it when they made the bed I saw the sheet was stained so I told them to change it they kept putting the sheet so I said some thing to them they call VANNESSA she... More 

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Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hello, We appreciate the feedback, thank you so much. As you know the situation was addressed. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Had a great stay. Staff members were friendly,. Exceptional. The room was quiet and clean. Everything was wonderful. Hope to be back there soon. Would definitely stay again. Recommend it!!!!!!!!!!!!!!

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Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hello Yandie, I want to thank you for taking the time to write a review about our Red Roof Inn Plus. We are very happy to learn that you had a great stay and that your room was comfortable.Our team works hard to offer the best service possible at all times and when they are recognized we know it is... More 

Zurich, Switzerland
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was good. Staff was friendly. Only housekeeping was poor. One day no towels, the other day no coffee. They did only the bed. Nothing more. Nobody cleaned the room properly. Housekeeping knocks Sunday's at 9 am at the door. Check out is at 12:00. Do I have to say more?

Was this review helpful? Yes 1
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hello, I want to thank you for giving us a feedback about your recent stay at our hotel. I shared your comments with my staff and we would like to offer you a sincere apology. Please know that we are committed to ensuring that these issues will not occur again. Every comment from my guests is taking seriously either to... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

Jocelyn was fantastic!!!!!! I really enjoyed my stay there!!!!! I stayed there for several nights every one was even better than the previous one!!!Hope to be back there soon when I am back from Greece..Thank you very much!!!!!!!!!!

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Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hello Marios, Jocelyn and all of us would like to thank you for taking the time to write a review and for telling us about your experience at your recent stay. We are very happy to know that you had a great stay. We work very hard in making sure our guests are comfortable and have a nice, clean room.... More 

Miami, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just want to thank you. I had a great stay. Manager at reception kept me Informed. Staff members were friendly,.exceptional. The room was quiet and clean. Would definitely stay again. Recommend it !!!

Was this review helpful? Yes 1
Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hi Felipe, Thank you for taking the time to write a review about our Red Roof Plus Logan, i appreciate your comments and we are very glad you had a wonderful stay. I am glad the information in regards of your luggage helped you . I understand it could be very frustrating not having your luggage when you arrive to... More 

Elizabeth, New Jersey
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We decided to book this hotel during our trip tp Boston. Me and my sister did the marathon and we enjoyed the stay. The room was big and comfortable. I like the fact that there is no carpet.The bathroom was very clean. The staff very friendly and professional. Looks like this hotel was renovated not too long ago. Very nice.

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Vanessa P, General Manager at Red Roof Plus+ Boston - Logan, responded to this review

Hello Alissa Thank you for writing a review about your recent stay at our Red Roof Saugus. We are very happy to learn that you had a comfortable stay. All of us work very hard in making sure our guests are happy when staying with us. Yes, we had full renovation about 2 years ago. As you could see our... More 

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