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Holiday Inn Express Saugus (Logan Airport)

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999 Broadway, Saugus, MA 01906
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1 room 1 adult
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Holiday Inn Express Saugus (Logan Airport)
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460 Reviews from our TripAdvisor Community

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New Lebanon, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I've been here 4 times and every visit is stress free. Check in is a snap and the beds/linens are very comfortable. The shuttle service to airport is smooth and on time always!! I'd give this 5 stars except you need a vehicle or cab to get anywhere because to cross the freeway in front of hotel would be suicide.... More 

Helpful?
Thank james m
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for your continuous business. I am glad to see you have an enjoyable stay with us every time. The staff and I look forward to your next stay with us. Yours in hospitality, Ludwing Ardon General Manager More 

Mystic, Connecticut
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

This is NOT a legitimate park and fly hotel for Logan airport. It is way too far from the airport and they operate far too few shuttles. On the return I finally got back to hotel to pick up my car an 1hr and 20 minutes after I called. This is not acceptable. On the way out the one regular... More 

Helpful?
Thank Christopher D
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your feedback. I agree with you, your experience with the shuttle was unacceptable. I will take your feedback and discuss it with our front desk and shuttle drivers to ensure we can rectify these issues. We like to ensure our guests have a stress free stay with us. At your service, Ludwing Ardon General Manager More 

Travelers are raving about these Saugus hotels

Palmer, MA
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here prior to a 9am departure out of Logan. We paid for a room and parking for the week. It ended up being about $35 more than parking in a satellite lot near the airport, so a nice deal for a hotel room, rather than getting up super early to drive from home. The location is not optimal... More 

Helpful?
Thank pbwhite
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear pbwhite, Thank you for your review. I am glad to see you enjoyed your stay and our Park and Fly package with us. As you stated we like to offer our guests a great value when using us. Our complimentary shuttle and breakfast in the morning make us a great location and stop prior to leaving or when coming... More 

1 review
1 of 5 stars Reviewed December 18, 2015 via mobile

I needed a good nights rest and was looking forward to it. Unfortunately for some reason they placed a non smoker on the smoker floor. The room was labeled non smoking but it clearly did not matter. As I type this, my clothes still smell like cigarettes. I usually never post reviews but the response I received this morning from... More 

Helpful?
Thank Coastal C
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Coastal C, Please accept my sincere apologies for your accommodations and service you received. Please contact me at ludwing.ardon@baywoodhotels.com so we can further discuss the matter. I can assure this is not the kind of stay we want you to have. Yours in hospitality, Ludwing Ardon General Manager More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 13, 2015 via mobile

We were attending a dance competition in the same town and we were recommended that this hotel is located close to the site. The hotel is very clean and well staffed and if you have any questions about the local area they are very helpful and informative and have extra discounts. I would return to saugas and use their level... More 

Helpful?
Thank Tom F
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Tom F, WOW!!! Thank you for the awesome review. It is great to see we do not let down any of the recommendations. It is also very humbling and a great feeling to see we have set the bar for you on other Holiday Inn Express hotels. The staff strives to deliver great service to our guests and we... More 

Peabody, Massachusetts
1 review
5 of 5 stars Reviewed December 12, 2015 via mobile

fav local place to stay. clean rooms, quite .free breakfast ( trays would be nice 2 carry food 2 rooms) . smoking room was clean and didnt smell of stale smoke . overall a good weekend stay. heat and ac wowork great. wish they had more tv channels though .

Helpful?
Thank Samantha D
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Samantha D, Thank you for your review of your stay with us. I am pleased you have enjoyed your stay with us. Our housekeeping department does a great job of ensuring all rooms are cleaned to a high level. On your next stay with us please do ask one of our breakfast attendants for a tray. We have those... More 

Orland, Maine
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 23, 2015

We stayed at the Holiday inn Express In Saugus on a Park and Fly package. What an incredible value. The hotel was clean, the room was nicely furnished and comfortable, with free in room WIFI. We had a 6 am flight, so the hotel provided us with a snack bag. When we returned to pick up our car 10 days... More 

Helpful?
1 Thank Dennis F
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Dennis F, Thank you for your great review. I am pleased you had an amazing interaction with the staff. The staff always keep the guest in mind and their needs. It is is great to see they made such a lasting impression on you. Again, thank you for the review and for choosing to stay with us. We look... More 

Saugus, Massachusetts
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 17, 2015 via mobile

We recently had a sudden death in the family and needed a block of rooms. And needed to book them in a good location to Logan Airport with a shuttle service to and from Logan. Along with free parking. Group rate with a complimentary breakfast. After working in the industry for 30 years I was familiar with this property. So... More 

Helpful?
Thank bjsl2013
HIExpressSaugus, Director of Sales at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you bjsl2013 for your review. It was great working with you and hosting your out of town family! I'm glad everything was perfect from the initial blocking to check out. I have shared your kind comments with the staff. Thank you and I hope to work you again in the future! Yours in Hospitality Nicole Caraglia Director of Sales More 

Charleston,Maine
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 9, 2015

We stay here when we have to fly out of Boston. It's a great hotel and they will let you park for up to 14 days. They will take you to the airport and pick you up for free. Hotel staff very friendly. You get free breakfast or if you are like us and have to leave before breakfast is... More 

Helpful?
Thank blkbltwife
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear blkbltwife, Thank you so much for your continuous business. We greatly appreciated it. I am glad to see you enjoy your accommodations with us and we fit your needs. Our Park and fly packages make us a great value to many of the guests who fly out of Logan who come out of state. I look forward to your... More 

Houston, Texas
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 30, 2015

The room 109 was clean, they had cookies waiting for the customers, holiday decor, the business center was free, the front desk guys were nice and extremely helpful. Parking is around the back but their is back entrance. Food can be delivered from local places.

Helpful?
Thank marisol b
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear marisol b, Thank you for your 5 star review of your recent stay with us. I am very pleased you enjoyed your stay with us. The staff here always looks to help our guests out as much as possible and they delivered with you. I hope to see you in the future. At your service, Ludwing Ardon General Manager More 

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