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All 6 Saugus hotels

Holiday Inn Express Saugus (Logan Airport)

2.5 of 5 Hotel   |   999 Broadway, Saugus, MA 01906
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Ranked #2 of 6 Hotels in Saugus
A recent review
4 of 5 stars reviewed 3 days ago
CitySampler Lagos, Nigeria
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359 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lagos, Nigeria
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for one night on arrival into Boston, before continuing my journey the next day to New Hampshire. First surprise was, despite having Logan Airport in its title, it's a good distance from the airport - well over half an hour in the traffic. The second surprise was a pleasant one- the hotel itself. The rooms were very... More

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear citysampler, I am pleased you enjoyed your stay with us and the staff was friendly and efficient in helping you out. As you stated we are located about a half hour ride with traffic from the airport. Our complimentary shuttle service allow our guests to be able to get to the airport or the subway and not have to... More

Budleigh Salterton, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I originally booked the hotel as an Airport Hotel (I went on Booking.com and it was listed as an Airport Hotel), as our flight to Boston arrived after 9pm and I didn't want the hassle of getting a hotel Downtown. The Hotel offers a Courtesy Bus and their Website tells you to telephone a specific number, in order to arrange... More

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear staffjsc, I do apologize noone answered your phone call and or show remorse for your situation. This is uncommon for a guest to not have their phone call answered. I am glad to see you enough your stay with us while you were here though. Please contact me at 781-233-1800 ext. 3152 or by email at ludwing.ardon@baywoodhotels.com to go... More

New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed at this establishment last month. The staff was friendly, check-in was easy, the room was comfortable, the wireless signal was good and breakfast was decent. Unfortunately, housekeeping did not leave any towels after they cleaned the room. Normally, this is a simple mistake and not a big deal. But, the hotel has a sign in... More

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear BryanHE, Thank you for posting a review. I am glad we were able to make up for the situation and I look forward to your next stay with us. Thanks to your feedback we have amended our training to ensure the entire staff is more aware of the difference between the towels as well as housekeeping ensuring all rooms... More

1 review
4 of 5 stars Reviewed 1 week ago

It was a very welcoming stay, room was clean immaculately. I was expecially awed by impeccable bus shuttle service. The housekeeper Marleny was so eager to assist me with my key when I clearly had no clue what I was doing The drivers was manner and so pleasant.

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Al-deen B, I am pleased the drivers and Marleny made an impression on you. Marleny was very excited to see you mention her in the review as she was just happy to have been able to help you get into your room. The staff here is what sets us apart from other hotels in the area and we look... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed three nights here using this hotel as our base for touring Boston tourist spots. When we checked in we asked Davena and Jessica behind the desk how to best utilize Boston's mass transit system from the hotel. I really didn't want to drive downtown. They were extremely friendly and helpful. They were instrumental in making our use of... More

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear George A R, Thank you for taking the time to post a review of your enjoyable stay. Davena and Jessica were very excited to hear they were a big help to you. They love to get this kind of feedback especially when they are remembered personally. Like yourself many guests choose to stay with us due to our complimentary... More

Southampton, United Kingdom
Top Contributor
61 reviews 61 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 1 week ago

First this is NOT an airport hotel - it's absolutely miles away so be wary of that. This is not the kind of neighbourhood for an evening stroll and the hotel is right next to a divided highway so you need to approach from the right direction. The rooms are large but this is at the expense of the bathrooms... More

Was this review helpful? Yes 1
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear The_Meon_Meerkat, Thank you for taking the time to post a review about you recent stay with us. I apologize you did not enjoy your stay with us. Many of our guests find us to be a great value due to our free breakfast in the morning as well as our comfortable rooms. It is not the norm for an... More

Travelers are raving about these Saugus hotels

Winder, Georgia, United States
Senior Reviewer
10 reviews 10 reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed for one night, and the room was clean and comfortable. There were extra outlets available to charge devices. The sink area was open to the room, so there was no privacy except for the shower and toilet area. The drop off area was cramped and exiting to the highway was a challenge during rush hour.

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Holly C, I am pleased to see you enjoyed your stay with us. It is great to see you found our hotel to be clean, comfortable and we were able to provide everything you needed. I thank you for taking the time to post a review and look forward to seeing you in the future. Yours in hospitality, Ludwing... More

Wellington
Top Contributor
77 reviews 77 reviews
31 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We are Holiday Inn veterans and this place was standard Holiday Inn fare. Rooms nicely decorated and clean and modern. Pool open only May-Aug which we didn't realise until after we checked in. Free internet as with all Holiday Inn properties and free breakfast was very good. Our only gripe was free shuttle to/from the airport took an hour to... More

Was this review helpful? Yes 1
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Camda, Thank you for taking the time to post a review. Although you rated us a 4 star, I am not happy with your experience. You should not have to call twice to get picked up from the airport or have to encounter one of our staff members as bored and with a dirty tie. Our staff here is... More

Lowell, North Carolina
Top Contributor
90 reviews 90 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall, a nice place to stay. Yes, this HI (Holiday Inn) is about 8 miles away from the airport. If you are driving around - expect morning rushhour traffic. That is not HI's fault at all. I had work to do at the airport and driving myself took nearly 35 minutes. My fault. The next day, I was on the... More

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Ratboy859, Thank you for your review of your stay with us. Although you found us to be a good hotel, our wi-fi lacked and I can see how it can make it frustrating. We have a tech in house now to see about solving our wi-fi issue as it should not be occurring since the bandwidth was increased. On... More

Topsham, Maine
Top Contributor
61 reviews 61 reviews
40 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked this through hotelnparking.com for a park and fly. I was worried since it was so close to the road, but traffic noise was minimal and the hotel itself was very clean; staff was friendly and the shuttle service to and from the airport great! They even had a bagged breakfast for us since we were unable to wait... More

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear MsGMaine, Thank you for using us as your park and stay property. I greatly appreciate that. I am glad you found the breakfast bags to your liking. We do not want our guests to leave our hotel without something in their stomach prior to leaving on a long flight so we offer coffee, donuts, muffins, and the to go... More

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Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906
Phone Number:
Location: United States > Massachusetts > Saugus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
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Holiday Inn Express Saugus (Logan Airport) Hotel Saugus

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