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Holiday Inn Express Saugus (Logan Airport)

2.5 of 5 999 Broadway, Saugus, MA 01906
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Holiday Inn Express Saugus (Logan Airport)
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Holiday Inn Express Saugus (Logan Airport)
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380 reviews from our community

Traveler rating
    92
    154
    53
    47
    34
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85
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed on 3/2/15 over night and had a great experience the agent Jenn was extremely helpful and pretty. very nice I would definitely recommend it! Be back soon. I stayed on 3/2/15 over night and had a great experience the agent Jenn was extremely helpful and pretty. very nice I would definitely recommend it! Be back soon.

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Zurich, Switzerland
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent a night at the Holiday Inn Express as we were stranded in Boston in a snow storm on February 2, 2015. We were generally happy with this choice: The commute to Saugus, although a bit long, was well organized and comfortable. At check-in, we were able to sign up for seats on a shuttle next morning back to... More 

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Sheffield, United Kingdom
Top Contributor
90 reviews 90 reviews
42 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed 1 week ago

The Saugus HIX is branded as an airport hotel however it was a slow 25 minute transfer from airport to hotel on the occasion I stayed. Unfortunately, mine was not a positive experience. Upon checking in I asked about shuttles back to the airport the following morning and booked one for 6am. I then asked when breakfast started and the... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear TimeZoneHopper, I would like to apologize for the experience you had with us. This is not typical of our guests experiences when staying with us. At check in we notify our guests, if leaving prior to our breakfast being out we do have To Go Bags out (which include a fruit, orange juice, and cereal bar) and in our... More 

Lake Mills, Wisconsin
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was hesitant to book my room here after reading some of the negative reviews. So glad I went with my gut and booked based on the positive reviews. This Holiday Inn Express exceeded my expectations especially when it came to value. My room was beautiful! The view not so much but I wasn't there to gaze out the window.... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Linda Z, I am pleased to see you enjoyed your stay with us. As you stated we are 20 minutes from the airport and about 40 minutes with traffic. Usually this is in the morning between the hours of 7am and 9am when everyone is on there way into the city. Our complimentary shuttle and breakfast in the morning... More 

Senior Contributor
29 reviews 29 reviews
20 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2015

Pleasant hotel, friendly staff, clean rooms. Comfortable bed. The area has food options and the hotel shuttle will take you there for free. The overall area surrounding the hotel is a little grimy, but the hotel itself is fine, no complaints. It's an airport hotel, but depending on traffic can be a bit further than you expect (probably about 20... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Tim G, Thank you for your review. I am glad to see you enjoyed your stay with us and found our staff to be friendly. Our complimentary airport shuttle also takes our guests to the nearby restaurants when ever possible. Additionally, there are numerous restaurants in the area which will deliver to our hotel. I thank you for having... More 

Port Saint Lucie, Florida
Contributor
20 reviews 20 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 9, 2015

I booked this hotel because it was the only one that had an airport shuttle that ran past 11pm and didn't cost more than $100. Upon arrival to the airport the shuttle quickly responded and I was told exactly where to go to be picked up and it was easy to locate. The room was very clean and the bed... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear KMarrone, Thank You for your review. It is great to see you had such an easy stay with us and you enjoyed the contact you experienced with our staff. The staff and their service is what sets us apart and Kaine is a prime example of such staff members on our team. I am glad you will be staying... More 

Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 25, 2014

My family and I were in MA doing a college visit. As always we try to capitalize on the time and place of our stay. After visiting the school we took a ride to Gloucester for some sight seeing. We needed a place to stay so we decided on HIE like always. Very well kept also very quiet. It seems... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear daero93, Thank you for your review. Congratulations on your soon to be college student!! Massachusetts does offer some of the best colleges in the nation. I am pleased you enjoyed your stay with us and took advantage of our great location to the city of Boston. I look forward to your next stay and hopefully it is one to... More 

Northville, New York
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 18, 2014

I am a frequent visitor to this HIE and it is by far at the customer satisfaction level for others of this brand to achieve. The property is neat, clean and operates with incredible efficiency. The front desk staff is attentive and very personable. "Sergio" is #1 when it comes to customer service. He ALWAYS acknowledges my arrival and, when... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Mahlon R, Thank you for being a loyal guest to our hotel. It is a great feeling when guests coming returning due to the service they receive each time at our hotel. Sergio, like the rest of the staff always strive to help out all our guests and I am glad they deliver each time. Such an impression like... More 

Augusta, Maine
Top Contributor
123 reviews 123 reviews
26 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed November 15, 2014

This was our second time at this hotel and it's our go-to place when flying out of Logan. The rooms are clean, the mattresses incredibly comfortable. The blanket is sandwiched between smooth, soft sheets, and there are four big fluffy pillows on each bed. The shower is fantastic - lots of hot water and great pressure from a big shower... More 

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear travveller95, Although I am pleased you enjoyed your stay with us on both times, I am disappointed we did not meet complete your experience by making sure you received your wake up call. We strive to deliver a complete stay at all times. Like yourself many guests find our rooms to be very comfortable. Although the bathroom is smaller... More 

Santa Cruz, California, USA
2 reviews
5 of 5 stars Reviewed November 14, 2014

Our stay was to be our last night in MA before flying home. I was assuming I would have to turn our rental car in at the airport. While checking-in I was told I could turn in the car near the hotel and the hotel would supply us with transportation to the airport. Their suggestion was a perfect solution and... More 

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear JJohn778, Thank you for your review of your recent stay with us. I am pleased the suggestion from the front desk worked out great for you. Many of our guests do just like yourself and drop their car off the night before prior to departing as our complimentary shuttle service makes it very convenient. I look forward to your... More 

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Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906
Phone Number:
Location: United States > Massachusetts > Saugus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus

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