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Holiday Inn Express Saugus (Logan Airport)

2.5 of 5 999 Broadway, Saugus, MA 01906
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Holiday Inn Express Saugus (Logan Airport)
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Holiday Inn Express Saugus (Logan Airport)
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376 reviews from our community

Traveler rating
    90
    153
    53
    46
    34
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85
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
22 reviews 22 reviews
15 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Pleasant hotel, friendly staff, clean rooms. Comfortable bed. The area has food options and the hotel shuttle will take you there for free. The overall area surrounding the hotel is a little grimy, but the hotel itself is fine, no complaints. It's an airport hotel, but depending on traffic can be a bit further than you expect (probably about 20... More 

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Port Saint Lucie, Florida
Contributor
20 reviews 20 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked this hotel because it was the only one that had an airport shuttle that ran past 11pm and didn't cost more than $100. Upon arrival to the airport the shuttle quickly responded and I was told exactly where to go to be picked up and it was easy to locate. The room was very clean and the bed... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear KMarrone, Thank You for your review. It is great to see you had such an easy stay with us and you enjoyed the contact you experienced with our staff. The staff and their service is what sets us apart and Kaine is a prime example of such staff members on our team. I am glad you will be staying... More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I were in MA doing a college visit. As always we try to capitalize on the time and place of our stay. After visiting the school we took a ride to Gloucester for some sight seeing. We needed a place to stay so we decided on HIE like always. Very well kept also very quiet. It seems... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear daero93, Thank you for your review. Congratulations on your soon to be college student!! Massachusetts does offer some of the best colleges in the nation. I am pleased you enjoyed your stay with us and took advantage of our great location to the city of Boston. I look forward to your next stay and hopefully it is one to... More 

Northville, New York
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 18, 2014

I am a frequent visitor to this HIE and it is by far at the customer satisfaction level for others of this brand to achieve. The property is neat, clean and operates with incredible efficiency. The front desk staff is attentive and very personable. "Sergio" is #1 when it comes to customer service. He ALWAYS acknowledges my arrival and, when... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Mahlon R, Thank you for being a loyal guest to our hotel. It is a great feeling when guests coming returning due to the service they receive each time at our hotel. Sergio, like the rest of the staff always strive to help out all our guests and I am glad they deliver each time. Such an impression like... More 

Augusta, Maine
Top Contributor
124 reviews 124 reviews
26 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed November 15, 2014

This was our second time at this hotel and it's our go-to place when flying out of Logan. The rooms are clean, the mattresses incredibly comfortable. The blanket is sandwiched between smooth, soft sheets, and there are four big fluffy pillows on each bed. The shower is fantastic - lots of hot water and great pressure from a big shower... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear travveller95, Although I am pleased you enjoyed your stay with us on both times, I am disappointed we did not meet complete your experience by making sure you received your wake up call. We strive to deliver a complete stay at all times. Like yourself many guests find our rooms to be very comfortable. Although the bathroom is smaller... More 

Santa Cruz, California, USA
2 reviews
5 of 5 stars Reviewed November 14, 2014

Our stay was to be our last night in MA before flying home. I was assuming I would have to turn our rental car in at the airport. While checking-in I was told I could turn in the car near the hotel and the hotel would supply us with transportation to the airport. Their suggestion was a perfect solution and... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear JJohn778, Thank you for your review of your recent stay with us. I am pleased the suggestion from the front desk worked out great for you. Many of our guests do just like yourself and drop their car off the night before prior to departing as our complimentary shuttle service makes it very convenient. I look forward to your... More 

San Jose, California
Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 12, 2014

Stayed here in October. The staff was friendly enough. Rooms were clean & had a fridge. Shuttle service was great. The afternoon to midnight driver was very friendly & helpful. They had a great breakfast selection. Would stay here again if passing through Boston Logan.

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear caligal7, Like yourself I look forward to your next trip to our side of the country. I am pleased you found one of our drivers to be friendly and helpful. Them along with the rest of the staff make the biggest difference to our guests. Always delivering great service is what our staff strives for. I thank you for... More 

Lady Lake
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2014

Good Hotel, comfortable, good shuttle service to and from the airport. Free parking for up to 2 weeks of travel. Reasonable rate, If were to travel from Boston to Europe again, we would stay at this hotel again. Breakfast was included and very good.

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Leo C, I am pleased you enjoyed your stay with us. Taking advantage of our park and fly packages which include the hotel room and parking make it a great value and money saver for our guests. Our location make us a better economical choice as we are about 15-20 minutes outside the city as well as the airport.... More 

Amherst
Top Contributor
69 reviews 69 reviews
31 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 10, 2014

Check in was quick - we were placed on a smoking floor but staff were quick to change our room even though they were sold out that night. We were going to a concert at TD Garden and didn't want to find a parking place for our vehicle in that area - the front desk staff searched an easy way... More 

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Elizabeth J, Thank you for your review of your recent stay with us. I hope you had a great time at the concert in Boston. I am glad the staff was able to help you in finding an easy way to get into the city thus making your trip much easier. I am also glad you enjoyed your goodie... More 

Monhegan
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 10, 2014

The access to the hotel from is very easy and the drop off and pick up service to logan was smooth. The hotel offers what you need for an overnight en route. Particularly outstanding was the help at the front desk. The people were cheerful and informative.

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear alice b, Thank you for having stayed with us and using one of our park and fly packages. This is convenient for our guests with the hotel room and parking included in the rate for them. Our complimentary shuttle service and breakfast in the morning make us a great economical choice. Our staff's great attitude at the desk make... More 

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Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906
Phone Number:
Location: United States > Massachusetts > Saugus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus

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