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Holiday Inn Express Saugus (Logan Airport)

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999 Broadway, Saugus, MA 01906
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Holiday Inn Express Saugus (Logan Airport)
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Holiday Inn Express Saugus (Logan Airport)
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386 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Niantic, Connecticut
1 review
5 of 5 stars Reviewed 2 days ago NEW

Bring them to the Holiday Inn Express Saugus! My student group of 26 kids and 3 adults had ticket issues at Logan Airport and these guys were able to accommodate all of us almost instantly at a competitive rate. We flooded their lobby, ate the free cookies, and had half of route one delivering take out to the lounge at... More 

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Cumberland Center, Maine
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Not up to the usual HIE standards. Room heater was very loud and didnt seem to work on the thermostat in the under window unit. Cigarette hole burned into the window curtain. Room was small and looked worn.

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Boston, Massachusetts
Top Contributor
143 reviews 143 reviews
36 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 1 week ago

This is definitely a budget hotel, but a nice one. The rooms are clean and the staff are very helpful. We wanted to order a bite to eat very late at night and they helped us with a nearby delivery restaurant order. Our plane was very dleayed, and they allowed us a late check out. Because of this we even... More 

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Sabattus, Maine
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just spent the week in cabo san Lucas before we flew out we stayed here over night and left car on return we arrived after 1230 pm which is after the shuttle starts running the manager sent a taxi to pick up Us up ,the rooms are always clean and comfortable .they also had bagged breakfast for us the... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Gowelltony, Thank you so much for rejoining us in our winter wonderland from your Cabo San Lucas vacation. I'm sure you've enjoyed this after the long winter we have had in New England. I am pleased to see you enjoy your stay with us along with our complimentary shuttle to the airport. We look forward to your next trip.... More 

Woodstock, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My first stay at this Holiday Inn was great. I stayed overnight to catch a flight from the airport for a conference. The room was clean, fresh, and facilities are up to date. The hotel couldn't get the shuttle at the time I needed it and they booked us a cab! Bagged breakfast was provided because of our early flight.... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Craig W, Thank you for your feedback of your recent stay. I'm glad to see you enjoyed the amenities we have to offer. Many of our park and fly guests such as yourself leave really early so we have coffee, muffins, donuts and our to go bags for their convenience. I hope to see you in the future just... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed on 3/2/15 over night and had a great experience the agent Jenn was extremely helpful and pretty. very nice I would definitely recommend it! Be back soon. I stayed on 3/2/15 over night and had a great experience the agent Jenn was extremely helpful and pretty. very nice I would definitely recommend it! Be back soon.

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Davalo78, I am pleased to see you had a great experience with us. Jennifer is one of our newest front desk employees and I am glad to see she provided you with great service. The staff works hard to deliver this kind of service. Your comments will be shared with Jennifer and the Staff. Thank you for taking the... More 

Zurich, Switzerland
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent a night at the Holiday Inn Express as we were stranded in Boston in a snow storm on February 2, 2015. We were generally happy with this choice: The commute to Saugus, although a bit long, was well organized and comfortable. At check-in, we were able to sign up for seats on a shuttle next morning back to... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Swisscharm1917, Thank so much for your review of your stay. We work with many guests that come from the airport and I am pleased we were able to make your stay comfortable and stress free. I definitely hope to see you in the future when you are in the area. At your service, Ludwing Ardon Assistant General Manager More 

Sheffield, United Kingdom
Top Contributor
90 reviews 90 reviews
42 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed February 21, 2015

The Saugus HIX is branded as an airport hotel however it was a slow 25 minute transfer from airport to hotel on the occasion I stayed. Unfortunately, mine was not a positive experience. Upon checking in I asked about shuttles back to the airport the following morning and booked one for 6am. I then asked when breakfast started and the... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear TimeZoneHopper, I would like to apologize for the experience you had with us. This is not typical of our guests experiences when staying with us. At check in we notify our guests, if leaving prior to our breakfast being out we do have To Go Bags out (which include a fruit, orange juice, and cereal bar) and in our... More 

Lake Mills, Wisconsin
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 14, 2015

I was hesitant to book my room here after reading some of the negative reviews. So glad I went with my gut and booked based on the positive reviews. This Holiday Inn Express exceeded my expectations especially when it came to value. My room was beautiful! The view not so much but I wasn't there to gaze out the window.... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Linda Z, I am pleased to see you enjoyed your stay with us. As you stated we are 20 minutes from the airport and about 40 minutes with traffic. Usually this is in the morning between the hours of 7am and 9am when everyone is on there way into the city. Our complimentary shuttle and breakfast in the morning... More 

Senior Contributor
29 reviews 29 reviews
20 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2015

Pleasant hotel, friendly staff, clean rooms. Comfortable bed. The area has food options and the hotel shuttle will take you there for free. The overall area surrounding the hotel is a little grimy, but the hotel itself is fine, no complaints. It's an airport hotel, but depending on traffic can be a bit further than you expect (probably about 20... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Tim G, Thank you for your review. I am glad to see you enjoyed your stay with us and found our staff to be friendly. Our complimentary airport shuttle also takes our guests to the nearby restaurants when ever possible. Additionally, there are numerous restaurants in the area which will deliver to our hotel. I thank you for having... More 

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