We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Saugus (Logan Airport)

Hotel website
Hotel deals
999 Broadway, Saugus, MA 01906
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Holiday Inn Express Saugus (Logan Airport)
Professional photos View all
Browse nearby
Holiday Inn Express Saugus (Logan Airport)
Write a Review

394 reviews from our community

Traveler rating
    97
    161
    55
    47
    34
See reviews for
88
124
33
70
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (394)
  • Mar-May only
    (106)
  • Jun-Aug only
    (112)
  • Sep-Nov only
    (132)
  • Dec-Feb only
    (44)
All months
Lakeville, Massachusetts
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

Although I didn't see anywhere to have indicated on the website when I booked the hotel they said I didn't book the park n ride rate when I made the online reservations. So I had to pay $80 extra to leave the car for a week. Did I get scammed? The person who checked in just before me said the... More 

Was this review helpful? Yes
Central Vermont
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I recently spent two separate nights in the Holiday Inn Express Saugus, and everything was excellent. I wanted to write another review to counteract some negative recent reviews. Everything was just as I expected it: the room was clean and quiet, the employees were gracious and helpful, breakfast buffet kept clean, warm and well-stocked. The airport shuttle... More 

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Livie2009, Thank you for continuous loyalty to our hotel. I am pleased we continue to provide you with a great experience and value which keep you coming back to us. Our location allows us to be more economical to staying next to the airport or in the city and easy for guests coming from New Hampshire, Vermont, Maine and... More 

Worcester, Massachusetts
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Wonderful Guest Service Manager Isaais Castro he was such a gentleman so polite, professional and accommodating. All staff was so professional and friendly and the hotel was so clean we would all not hesitate to stay at your hotel again. Mr. Castro has outstanding Customer Service skills and his staff they are an asset to the hotel and Holiday Inn... More 

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Linda L, It makes me proud to see the staff left a lasting impression on you. Isaais, is a great example of a staff dedicated to insuring our guests needs are met and exceeded every chance they get. Your statement of it being a "one of the best hotels [you] have stayed at..." will be shared with them and... More 

lewiston
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Place is clean, bathroom was clean, beds were comfortable.. front staff was friendly.. Easy check inn, just right amount of items at continental breakfast and best is airport shuttle. We enjoy staying here ..

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear gujuboy76, Thank you for choosing to stay with us on your recent trip out of Logan Airport. It is great to see you enjoyed all the amenities we have to offer. Our complimentary breakfast in the morning makes it easy to start off your day right while our airport shuttle gets you on your way to your destination without... More 

Minneapolis, Minnesota, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The front desk person was very nice. The room I thought was nice. I could hear the slight drone of the highway, but it wasn’t too bad. It was fairly modern looking. Internet performance was nothing to write home about. My first sampling was 1.5 Mbps. Later it was up to 4.46 Mbps. To put it into perspective, the latest... More 

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Gary M, Thank you for taking the time to post a review of your recent stay with us. Although we fell short of meeting your needs as a business traveler, I am pleased you were happy with the service from our staff as well as the cleanliness. Your feedback regarding our internet and desk chair is greatly appreciated. I... More 

Sanbornville, New Hampshire
Top Contributor
217 reviews 217 reviews
71 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at the Holiday Inn Express 3 times over the past month. There are many things to like about this hotel, but also some significant areas for improvement... The Good: - Close to Logan airport with shuttle to/from the airport at no charge - Comfortable and clean rooms - Options ($10 per day) to park your car while... More 

Was this review helpful? Yes 1
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Kmcoyle, Thank you for your feedback from your recent stays with us. It is great to see you see us a great value to you as this is what we strive for. I apologize you have experienced issues with booking through a third party website when staying with us. There are a limited number of third party vendors we... More 

Barrington
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have stayed here before and find it comfortable and convenient. The rooms are clean and modern. We tend to travel to the area the night before an early flight from Logan so we don't have to get up too early and drive down. We enjoy the Stay and Park package they have and the shuttle service to and from... More 

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear BarringtonSkibum, Thank you for choosing us as your hotel of choice on your recent trip out of Logan. I am pleased you found us to be of great value. Your feedback for your return trip was used in our recent front desk meeting as part of one of our role playing exercises. We hope to ensure this does not... More 

New Hampshire
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for an overnight so we could leave our car parked for 8 days and be shuttled to Logan. It was the best deal I could find for a clean looking hotel. I found it to be all in all a good experience. The front desk was very pleasant and helpful, and was able to get us on... More 

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear dougdnh, Thank you for choosing us as the location to leave your car. Many of our guests choose to stay with us due the great value our Park and Fly packages provide. As you stated we are located about 20 minutes from the airport without traffic and during rush hour it can take up to 45 minutes due to... More 

Niantic, Connecticut
1 review
5 of 5 stars Reviewed March 28, 2015

Bring them to the Holiday Inn Express Saugus! My student group of 26 kids and 3 adults had ticket issues at Logan Airport and these guys were able to accommodate all of us almost instantly at a competitive rate. We flooded their lobby, ate the free cookies, and had half of route one delivering take out to the lounge at... More 

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Phil M, It our complete pleasure to help you guys out!!! Your whole group was a pleasure to serve during your ordeal with your tickets. I hope you have a great trip to Europe and wish you the best. Always at your service, Ludwing Ardon Assistant General Manager More 

Cumberland Center, Maine
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 22, 2015

Not up to the usual HIE standards. Room heater was very loud and didnt seem to work on the thermostat in the under window unit. Cigarette hole burned into the window curtain. Room was small and looked worn.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear TransplantedMainer, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry our hotel did not live up to your expectations and regret you were not satisfied with the conditions of the room you received. While we understand that your stay was not 100% satisfactory, we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

70 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (21)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (2)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (49)
Viewed
Dining (8)
Viewed
Room/suite (15)
Viewed
Hotel & grounds (10)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (4)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question