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Holiday Inn Express Saugus (Logan Airport)

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999 Broadway, Saugus, MA 01906
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Holiday Inn Express Saugus (Logan Airport)
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Holiday Inn Express Saugus (Logan Airport)
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400 reviews from our community

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    100
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    34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong Region, China
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Contrary to what the main title say, it is actually far from Logan airport BUT, they have a very reliable service,which you can call for FREE at Logan. I stayed there all the time I was in MA for work. It's good, my photos are when I stayed there during halloween last year.

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Western MA
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The hotel itself was fine, no complaints. We were up too early to try the breakfast. It might be nice if they had breakfasts in a bag for those with early flights. It takes a half hour to get to Logan. On return, we called for the van. It took the same half hour to get to us, then kept... More 

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Quispamsis, Canada
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

its an ok Holiday Inn Express in a congested area but we were led to believe that the packe age, which was not cheap, included shuttle to and from the Boston Cruiseport. It does not - it only services Logan Airport. Other area hotels do offer a cruiseport shuttle service.

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Augusta, Maine
Top Contributor
135 reviews 135 reviews
28 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay here whenever we have an early flight out of Logan. The shuttle takes about 20 minutes to get to the airport. This time we parked our car on the second floor of the adjacent parking structure, which would be especially good for a winter trip - no digging out from any ice and snow. The staff were very... More 

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tonneas
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Booked the park-stay-fly package. The hotel was nice! The room was large and bed was comfortable! Especially after we had tried another hotel with this option and it didn't seem very clean or updated at the same price! The ONLY downfall is that we had a room facing the parking garage. this would've ld not normally be a big deal... More 

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Senior Contributor
35 reviews 35 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently spent 2.5 weeks at the hotel for business. The room was clean and in good shape. The breakfast was kept well stocked. I did use the shuttle on a near daily basis, they always went well. All of the drivers were very friendly. The trip to the airport was very efficient. The pickup back from the airport always... More 

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Lakeville, Massachusetts
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Although I didn't see anywhere to have indicated on the website when I booked the hotel they said I didn't book the park n ride rate when I made the online reservations. So I had to pay $80 extra to leave the car for a week. Did I get scammed? The person who checked in just before me said the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear MAJ_Massachusetts, Thank you so much for your review of our hotel. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret to hear about the problem you experienced with your reservations. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments will help us improve our... More 

Central Vermont
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 15, 2015

My husband and I recently spent two separate nights in the Holiday Inn Express Saugus, and everything was excellent. I wanted to write another review to counteract some negative recent reviews. Everything was just as I expected it: the room was clean and quiet, the employees were gracious and helpful, breakfast buffet kept clean, warm and well-stocked. The airport shuttle... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Livie2009, Thank you for continuous loyalty to our hotel. I am pleased we continue to provide you with a great experience and value which keep you coming back to us. Our location allows us to be more economical to staying next to the airport or in the city and easy for guests coming from New Hampshire, Vermont, Maine and... More 

Worcester, Massachusetts
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 14, 2015

Wonderful Guest Service Manager Isaais Castro he was such a gentleman so polite, professional and accommodating. All staff was so professional and friendly and the hotel was so clean we would all not hesitate to stay at your hotel again. Mr. Castro has outstanding Customer Service skills and his staff they are an asset to the hotel and Holiday Inn... More 

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Linda L, It makes me proud to see the staff left a lasting impression on you. Isaais, is a great example of a staff dedicated to insuring our guests needs are met and exceeded every chance they get. Your statement of it being a "one of the best hotels [you] have stayed at..." will be shared with them and... More 

lewiston
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 13, 2015 via mobile

Place is clean, bathroom was clean, beds were comfortable.. front staff was friendly.. Easy check inn, just right amount of items at continental breakfast and best is airport shuttle. We enjoy staying here ..

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear gujuboy76, Thank you for choosing to stay with us on your recent trip out of Logan Airport. It is great to see you enjoyed all the amenities we have to offer. Our complimentary breakfast in the morning makes it easy to start off your day right while our airport shuttle gets you on your way to your destination without... More 

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