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All 6 Saugus hotels

Holiday Inn Express Saugus (Logan Airport)

2.5 of 5 Hotel   |   999 Broadway, Saugus, MA 01906
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Ranked #2 of 6 Hotels in Saugus
A recent review
5 of 5 stars reviewed 1 week ago
Mahlon R Northville, New York
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372 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Northville, New York
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a frequent visitor to this HIE and it is by far at the customer satisfaction level for others of this brand to achieve. The property is neat, clean and operates with incredible efficiency. The front desk staff is attentive and very personable. "Sergio" is #1 when it comes to customer service. He ALWAYS acknowledges my arrival and, when... More

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Mahlon R, Thank you for being a loyal guest to our hotel. It is a great feeling when guests coming returning due to the service they receive each time at our hotel. Sergio, like the rest of the staff always strive to help out all our guests and I am glad they deliver each time. Such an impression like... More

Augusta, Maine
Top Contributor
118 reviews 118 reviews
26 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second time at this hotel and it's our go-to place when flying out of Logan. The rooms are clean, the mattresses incredibly comfortable. The blanket is sandwiched between smooth, soft sheets, and there are four big fluffy pillows on each bed. The shower is fantastic - lots of hot water and great pressure from a big shower... More

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear travveller95, Although I am pleased you enjoyed your stay with us on both times, I am disappointed we did not meet complete your experience by making sure you received your wake up call. We strive to deliver a complete stay at all times. Like yourself many guests find our rooms to be very comfortable. Although the bathroom is smaller... More

Santa Cruz, California, USA
2 reviews
5 of 5 stars Reviewed 1 week ago

Our stay was to be our last night in MA before flying home. I was assuming I would have to turn our rental car in at the airport. While checking-in I was told I could turn in the car near the hotel and the hotel would supply us with transportation to the airport. Their suggestion was a perfect solution and... More

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear JJohn778, Thank you for your review of your recent stay with us. I am pleased the suggestion from the front desk worked out great for you. Many of our guests do just like yourself and drop their car off the night before prior to departing as our complimentary shuttle service makes it very convenient. I look forward to your... More

San Jose, California
Contributor
18 reviews 18 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here in October. The staff was friendly enough. Rooms were clean & had a fridge. Shuttle service was great. The afternoon to midnight driver was very friendly & helpful. They had a great breakfast selection. Would stay here again if passing through Boston Logan.

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear caligal7, Like yourself I look forward to your next trip to our side of the country. I am pleased you found one of our drivers to be friendly and helpful. Them along with the rest of the staff make the biggest difference to our guests. Always delivering great service is what our staff strives for. I thank you for... More

Lady Lake
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Good Hotel, comfortable, good shuttle service to and from the airport. Free parking for up to 2 weeks of travel. Reasonable rate, If were to travel from Boston to Europe again, we would stay at this hotel again. Breakfast was included and very good.

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Leo C, I am pleased you enjoyed your stay with us. Taking advantage of our park and fly packages which include the hotel room and parking make it a great value and money saver for our guests. Our location make us a better economical choice as we are about 15-20 minutes outside the city as well as the airport.... More

Amherst
Top Contributor
68 reviews 68 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Check in was quick - we were placed on a smoking floor but staff were quick to change our room even though they were sold out that night. We were going to a concert at TD Garden and didn't want to find a parking place for our vehicle in that area - the front desk staff searched an easy way... More

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Elizabeth J, Thank you for your review of your recent stay with us. I hope you had a great time at the concert in Boston. I am glad the staff was able to help you in finding an easy way to get into the city thus making your trip much easier. I am also glad you enjoyed your goodie... More

Monhegan
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The access to the hotel from is very easy and the drop off and pick up service to logan was smooth. The hotel offers what you need for an overnight en route. Particularly outstanding was the help at the front desk. The people were cheerful and informative.

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear alice b, Thank you for having stayed with us and using one of our park and fly packages. This is convenient for our guests with the hotel room and parking included in the rate for them. Our complimentary shuttle service and breakfast in the morning make us a great economical choice. Our staff's great attitude at the desk make... More

North Saint Paul, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm loving how the Holiday Inn brand is evolving. We only spent one night there as a stop-over on our way to Vermont. But, they did not let us down. Reservation was in-check, room was clean and comfortable, staff was great. In fact, in the morning, I was going to walk to Starbuck's which is a couple blocks away -... More

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HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear BobbieCummins, It is great to see one of shuttle drivers was able to help you out in getting you to the nearby Starbucks to get a coffee. Our shuttle service is a great amenity we offer to our guests which makes it easy to get into the city as well as the airport and the nearby restaurants. Your review... More

Florida
Contributor
19 reviews 19 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent 5 days here. The staff are wonderful and very good with any questions you have. The location right on Route 1 is great for easy access to the surrounding cities. The daily breakfast was fantastic. I would definitely stay here again.

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear scot1956, Thank you for taking the time to post a review of your stay with us. I am glad your week long stay with us was a satisfactory one as we are conveniently located about 15-20 minutes north of Boston right along a main artery into the city being Route 1. Your comments pertain to the staff and their... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I visited the area for two days/nights to attend a funeral. I did not want to rent a car so the hotel's airport courtesy shuttle was important to me. Before I left home I called the hotel directly to get the phone number for the courtesy shuttle so that I could call when I reached the airport. When I called... More

Was this review helpful? Yes
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Tim M, Thank you for your review of your stay with us. It is great to hear we were made your trip a smooth one in and out of the airport. Making sure our guests have a comfortable stay with great personal service and a great breakfast is what makes us a great economical choice to staying elsewhere in... More

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Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906
Phone Number:
Location: United States > Massachusetts > Saugus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus

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