Holiday Inn Express Saugus (Logan Airport) (MA) - Hotel Reviews

Address: 999 Broadway, Saugus, MA 01906

Phone Number:

Region: United States > Massachusetts > Saugus

Amenities:

Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access

Hotel Style:

Ranked #2 of 6 hotels in Saugus

Price Range: $$

Hotel Class:2.5 star (2.5*)

Official Description (provided by the hotel):: Welcome to the Holiday Inn Express Boston North-Saugus, near the Boston Logan International Airport. We provide free airport shuttle service to and from Logan International Airport and public transportation from 4:00 AM to 12:30 AM every hour (reservations required) and also offer complimentary deluxe Continental breakfast. We also offer a Park, Stay and Go Package.The Holiday Inn Express Boston North-Saugus, is the perfect location for both business and leisure travelers as we are conveniently located off U.S. Route 1-South, right outside the heart of downtown Boston. We are also minutes from downtown Boston, the Faneuil Hall (Quincy Market), New England Aquarium, and the historic Freedom Trail. For all you Boston sports fans, Fenway Park baseball field and TD Banknorth Garden arena, home of the Boston Bruins hockey team and the Boston Celtics basketball team, are located nearby. For our business travelers, the Boston Convention & Exhibition Center (BCEC), John B. Hynes Convention Center and the Financial District are nearby. In addition, we are only 15 miles from renowned educational institutions, such as Harvard University, Boston University, Massachusetts Institute of Technology (MIT) and Boston College.We offer 145 luxuriously appointed guest rooms, equipped with deluxe, new bedding,refrigerators in all rooms, and also free, wireless, high-speed Internet access. ... more less

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Also Known As:: Holiday Inn Express Saugus (Logan Airport) Hotel; Holiday Inn Express Saugus (Logan Airport) Hotel Saugus

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219 reviews from our community

See which rooms travelers prefer - 25 traveler tips

Tgiles78

2 reviews

Reviews in 2 cities

“Not a very good experience”

Reviewed May 22, 2013 NEW

Staff needs to be more courteous, bed was comfy, clean room. The airport shuttle man was very nice, heater/air conditioner in the room didn't work, won't be coming back here again, it's almost like the staff are not hospitality based, they were not friendly. Do not recommend staying here.

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Friendly4me

1 helpful vote

“Convenient and comfortable”

Reviewed May 20, 2013 NEW

For two years my students have attended a Model UN Conference in Boston. Prior to this we used to stay in the city which was somewhat convenient for us. The Holiday Inn in Saugus is half the price of the hotels in the city and is close enough to make it convenient for us to travel just a few minutes... More

Dear Friendly4me, Thank you for taking the time to express your satisfaction with your recent stay with us. It was a pleasure hosting you and your team this past weekend. The staff does a great job of ensuring groups such as yours are well taken care of and comfortable as this is something they always strive towards. Our location of... More

Steven A

Boston, Massachusetts

Contributor

15 reviews

4 hotel reviews

Reviews in 4 cities

4 helpful votes

“Fair price, great service and good premises”

Reviewed May 16, 2013 NEW

I stayed at the hotel for two nights with students from Miami who were visiting Boston. Because of traffic, I arrived late at the hotel. I was greeted warmly at the reception by Mike who was assisting several clients, juggling with several tasks at the same time. I missed the shuttle and was going to be late for the meeting... More

Hi Steven A, Thank you for taking the time to express your satisfaction with the recent service you experienced from us. I am pleased to hear your students enjoyed themselves here while visiting Boston, Lexington and Concord and everything Massachusetts has to offer. Your comments in regards to Mike and his service have been shared with him and the staff... More

Tal Z

Cape Elizabeth, Maine

1 review

“Great stay, very convinient.”

Reviewed May 13, 2013

My boyfriend and I stayed at the Holiday Inn Express the night before we left for vacation and on our return trip. On both stays the rooms were clean and very comfortable and the staff was very friendly. The shuttle to the airport was one of the main reasons we picked this property, it was nice to be able to... More

Dear Tal Z, Thank you for taking the time to share your recent positive experience with us. I am glad to hear you took advantage of our complimentary shuttle to the airport as well as our Park and Stay package. This is one of reasons many of our guests choose to stay with us over staying at the airport. I... More

Roger N

Top Contributor

54 reviews

9 hotel reviews

Reviews in 21 cities

25 helpful votes

“Budget price for near Boston - you get what you pay for?”

Reviewed May 6, 2013 via mobile

When I first began planning our New England trip I looked at Boston hotels, their prices and almost gave up on the trip! This one 'close to the airport' and from the look on the map easy to get to Boston seemed great, and well within our budget. We have stayed 4 nights. There are downsides. The location is pretty... More

Dear Roger N, Thank you for taking the time to post your recent satisfaction with your visit. It makes me proud to hear you found our staff to be helpful and eager to assist you as this is something they always strive for. I am so glad you took advantage of our complimentary shuttle service to get into the airport... More

travelingwriter101

Chicago, Illinois

Senior Contributor

24 reviews

Reviews in 6 cities

“Skip this hotel”

Reviewed May 5, 2013 via mobile

Advertised as"close" to Logan International Airport, the hotel is actually about 7 miles away. They do have an airport shuttle running every hour but staying at this hotel and having to return a car was very difficult. It is an old hotel, dark fake wood, poor breakfast, dim lighting. The first room they tried to put us into was closet-sized.... More

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Dear Travelingwriter101, Thank you for taking the time to post a review in regards to your recent stay with us. As you pointed out our location is approximately 8 miles from Logan International Airport which allows us to be a more economical alternative to staying right at the airport. Our complimentary shuttle is available for our guests to use to... More

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Mike S

Dallas, Texas

“Don't do it!”

Reviewed May 5, 2013

Checked into a room that was never cleaned, and smelled like monkeys. I was moved down the hall well out of the Internet signal and the so-called business center PC's were out of order. The staff could care less about complaints and simply offered an insincere apology with no hope of a remedy. Also their so-called Cable TV included maybe... More

Dear Mike S, Thank you for taking the time to post a review about your recent stay with us. I would like to extend my sincerely apologies for the hotel and my staff not living up to your expectations of a great stay. We constantly strive to provide an environment of comfort and value to our guests and I am... More

ElizeM

Lelystad, The Netherlands

11 reviews

7 hotel reviews

Reviews in 9 cities

6 helpful votes

“Breakfast picknic”

Reviewed April 27, 2013

when you pay more than 100 USD per night for a room, you expect more than plastic plates and cutlery. It feels like a picknic every time you go downstairs for breakfast. When you advertise free WIFI in all the rooms, I expect the wifi to work in all the rooms, with all my devices. It takes forever to connect,... More

Hi ElizeM, Thank you for taking the time to review your recent stay with us. I sincerely apologize we did not meet your expectations. Your feedback on breakfast, wi-fi signal, and housekeeping is greatly appreciated as it aids us in ensuring such issues are resolved. The staff and I have a commitment to delivering great service to all our guests.... More

DeborahCalifornia

California

“Amazingly helpful!”

Reviewed April 22, 2013

I booked 30 rooms at short notice in an emergency. The hotel staff were outstanding, especially Nicole. She worked closely with me and was absolutely terrific with the guests. She made them very welcome, ordered dinner for them, coordinated transportation for them, went far beyond the call of duty. She completely rescued a very difficult situation. A++++++

Hi DeborahCalifornia, Thank you for taking the time to review your satisfaction with your recent stay with us. It makes me feel proud to hear Nicole took great ownership of your group and ensure they were well taken care of in a stressful time. She is an asset to this team who is always striving to give all our guests... More

Joseph A

35 reviews

6 hotel reviews

Reviews in 13 cities

5 helpful votes

“Park and Fly Problems”

Reviewed April 21, 2013

Average on trip outbound in terms of location, room and shuttle to airport. On the return home, despite following instructions from staff on airport pickup, we were told that shuttle had just left Logan and it would be another hour until next shuttle (took several phone calls from us to even get this info.) This was at 6PM, not some... More

Dear Joseph A., Thank you for taking the time to post a review in regards to your recent stay with us. Please accept my sincere apologies with your wait time for our complimentary shuttle on your return trip. Your feedback are used/shared with the staff to insure and implement procedures so issues such as your wait time do not occur... More

1-10 of 219 reviews

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Holiday Inn Express Saugus (Logan Airport) Hotel

Holiday Inn Express Saugus (Logan Airport)

219 reviews from our community

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