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All 9 Thousand Oaks hotels

Palm Garden Hotel

3.0 of 5 Hotel   |   495 North Ventu Park Rd, Thousand Oaks, CA 91320
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Ranked #3 of 9 Hotels in Thousand Oaks
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
arizona_8 arizona
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232 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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arizona
Top Contributor
79 reviews 79 reviews
40 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Yes the rooms could use a bit of attention. Yes there are some parts that are a bit dated. But having said that, this is an ideal location right off the freeway yet tucked away from the road for peace and quiet. The breakfast was one of the best free breakfasts that I've ever seen at a hotel. They give... More

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear arizona_8, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am glad to hear that you enjoyed your stay with us, and your experience at Brendan's. We are constantly looking for ways to improve the guest experience. We are continuing to renovate, even after our recent 3 million dollar renovation. We will be installing new... More

Camarillo, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am always so impressed with this hotel and my last trip did not stray from the norm. My check in was a breeze and I had my room key in under 2 minutes. The desk staff was super friendly and capable. I had one of the upstairs rooms that are larger than the regular rooms. The room was spotless... More

Was this review helpful? Yes 1
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Jon B, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am extremely grateful not only for your patronage, but your support. I would like to personally thank you for taking the time to review us after your stays with us. We truly appreciate the opportunity to continue providing you the best service we can... More

Thousand Oaks, California, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Good service always makes a difference and particularly the front desk is always the key. Unfortunately the attitude of some of the fornt desk people was quite unprofessional and sometimes rude also. The concept of hospitality was literally absent. I suggest considerable professional training and grooming of some of the front desk people are the need of the hour. I... More

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear tellnob, Firstly, I want to thank you for submitting a review on TripAdvisor.com. It is unfortunate you did not have a great experience with us. I am shocked to hear how you received the service at the front desk. We pride ourselves in providing excellent service and going above and beyond the expectations of our guests. I will have... More

San Luis Obispo, California
1 review
5 of 5 stars Reviewed 3 weeks ago

We just want to let you know that our recent stay at your Hotel (Oct. 17th & 18th and Nov. 1st) were great. The two gentlemen working the breakfast were very attentive, friendly and helpful. The potatoes rocked. Phillip & Michael working the front desk were very polite, informative, helpful, friendly, accommodating and had great personalities. Always asked if they... More

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Michele C, Firstly, I want to thank you for submitting a review on TripAdvisor.com. We thank you very much for the kind words and review. I am happy that we were able to assist you in anyway and ensure that you enjoyed your time with us. It is great for us to build such a rapport with the students,... More

London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I was very happy with my stay at the Palm Garden Hotel. Room was spacious, clean and comfortable, and the hotel grounds were very pleasant. Didn't manage to enjoy the pool area as there was a wedding taking place the day I was there, which was pretty disappointing (didn't find out til check in), but otherwise no complaints! Friendly staff... More

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear HelsB81, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am very happy to hear that you enjoyed your stay with us as much as you did. I do apologize for the inconvenience of having the pool closed to observe the nuptials of our wedding guest's big day. We appreciate that having the pool closed... More

Seattle
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

After reading other reviews of this property we decided to upgrade to one of the rooms overlooking the courtyard. Good thing. This property is the old motel style where the rooms open on to a walkway. The room (201) was in poor repair: peeling wall paper, shabby carpet, damaged trim. Toilet was old style where the water forms a whirlpool... More

Was this review helpful? Yes 1
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Robert C, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I apologize your stay with us did not meet your expectations. I will speak with both the Executive Housekeeper and Chief Engineer regarding the condition of the room. We will immediately address and correct the deficiencies mentioned. I know this does not correct the issues... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

At first I didn't know what to think of this place, as it is in a somewhat hidden location between T.O and Newbury Park. But once I stepped into the courtyard I was pleasantly surprised! I got a old school Hollywood vibe from this hotel (it even has a Hollywood suite). The guest services desk was extremely efficient with our... More

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Rackstein, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am excited that we were able to impress you with our beautiful property. I will share the kind words you had with Kristina and the rest of the staff. We hope to continue offering the surprise and delight you experienced during your future stays with... More

Portland, Oregon, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

My entire experience at the hotel was amazing! The hotel itself is gorgeous and extremely clean. Having a workout room, pool, and the restaurant connected to it were all great additional features! The staff was all very friendly and accommodating. The guy at the front desk, Daniel, was especially nice and helpful when I accidentally locked my room key in... More

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear bs4804, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am happy to hear that you had a wonderful experience while staying with us. I will certainly relay the positive feedback regarding Daniel's helpfulness. It is great to hear you enjoyed the property and the complimentary amenities we offer like our fitness center. We truly... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed October 18, 2014

The Palm Garden feels like your staying in Paradise. My lady and I felt like the staff was entirely for us. The room service was excellent, and I was glad they had very clean smoker friendly rooms. I feel there is no better place for me in Thousand Oaks. Breakfast was great and a manager named Michael even came to... More

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Musicpromoters, Firstly, I want to thank you for submitting a review on TripAdvisor.com. Thank you very much for the kind words, as well as taking the time to review our hotel. It always excites me to hear our guests enjoyed the property and service. It was my pleasure to assist with connecting the system to our complimentary Wi-Fi. We... More

San Diego, California
1 review
5 of 5 stars Reviewed October 16, 2014

From the moment we stepped into the lobby we were greeted with smiles, and treated like we were a family. Daniel checked us in and before we got started he offered my family bottles of water which was great because it was a little hot outside. As the check in progressed he had given us options of either a standard... More

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear jfamily8154, Firstly, I want to thank you for submitting a review on TripAdvisor.com. We truly appreciate your descriptive experience with our property. It paints a vivid picture of everything that we strive to offer here at the Palm Garden Hotel. I will make sure to relay your kind words to the staff and Daniel's efforts will certainly be shared.... More

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Additional Information about Palm Garden Hotel

Address: 495 North Ventu Park Rd, Thousand Oaks, CA 91320
Phone Number:
Location: United States > California > Thousand Oaks
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Palm Garden Hotel 3*
Number of rooms: 147
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Also Known As:
Palm Garden Thousand Oaks
Hotel Palm Garden

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