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All 9 Thousand Oaks hotels

Palm Garden Hotel

3.0 of 5 Hotel   |   495 North Ventu Park Rd, Thousand Oaks, CA 91320
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70%
Ranked #3 of 9 Hotels in Thousand Oaks
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
PMN_22 Thousand Oaks, California
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215 reviews from our community

Traveler rating
    89
    63
    20
    20
    23
See reviews for
53
47
16
50
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Thousand Oaks, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our family stayed here just to get out of the house and spend a relaxing day at the pool. Phillip checked us in and gave us cold bottles of water. We booked a courtyard room since it has a nice view of the pool and came with 2 free drinks to Brendan's! Well worth the additional $20. It looks like... More

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear PMN_22, Firstly, I want to thank you for submitting a review on TripAdvisor.com. Thank you very much for the kind words. I will ensure Phillip is aware that his hard work and customer service is appreciated. I do agree the upgrade to the courtyard area is well worth it and wish all of our rooms offered such a serene... More

Oroville, California
1 review
4 of 5 stars Reviewed 5 days ago NEW

I love this place, but the upstairs not as nice! Tub had rubber Mat falling apart! Not sanitary for a bath, Mirrors not clean. I went to drink coffee, ants in cup and in bed! Book more expensive rooms!

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Kristi S, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am very happy that we have impressed you in the past. However, I feel as though we have let you down during this most recent stay. I apologize for that and hope that we can continue to impress you and put this most recent... More

Tacoma, Washington
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We came to the area for a wedding and the hotel was about 20 minutes from the venue, our check in was pleasant and quick, nice cold bottled water was great since we had just came from the beach. Room was nice but as I read in previous reviews they were under renovations and you could tell, our bathroom was... More

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Itsgr82blizzy, Firstly, I want to thank you for submitting a review on TripAdvisor.com. Congratulations to the bride and groom! We always love to be apart of something special and memorable. I hope that everyone who was apart of the wedding had as an enjoyable stay with us as your party. Our renovations are something we wish we could do... More

Avalon, California, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful property, clean nice rooms. Comfy bed. Pool was great for all ages. Excellent customer service. Of all the many hotels I have had a free breakfast at this was the best. Actual real eggs, plain or with peppers in them, and steaming hot. Sausage. Waffles, Potato. fruit, cereal, etc. The two guys that were servicing the room were on... More

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear CAIslander, Firstly, I want to thank you for submitting a review on TripAdvisor.com. It was a honor to host your school's team. I am glad we were able to accommodate the Lancers during their away game. The staff and players were very respectful and we truly appreciate the team's patronage. Congratulations on the victory! We are cheering the Lancers... More

Los Angeles, California, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

1. They issue invoices with false piece of information - They always write number of guests as 2 even though you are the only 1 to stay. For business travelers, this will cause major issues. The rude response this manager gave was - its your finance's problem and that's why you should fix it. 2. Very dirty rooms full of... More

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Manish K, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I do apologize that there was a miscommunication during your stay. This is the first instance we have had any trouble with our business guests being reimbursed based on our receipts. As such, it is a very important learning experience for us and will be... More

Atascadero, California
1 review
4 of 5 stars Reviewed 3 weeks ago

Our stay was very nice! Many parents commented about how nice it was to all be able to stay in the same location, the staff was great, and it was only 5 minutes from the fields! The only reason I didn't give 5 was because our room happened to be close to the pool and the sound came right in.... More

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Rocky B, Firstly, I want to thank you for submitting a review on TripAdvisor.com. We are delighted that the club enjoyed their time in the area! We wish every team could have won the tournament. It was great to see everyone enjoying themselves. We thank all the clubs that stayed with us and shared the atmosphere Legacy soccer brought... More

Moorpark, California
1 review
5 of 5 stars Reviewed 3 weeks ago

It may still be August, but it's time to start planning your holiday parties. Our office thoroughly enjoyed our Christmas party at the hotel last year. Our private banquet room was beautifully decorated. We were able to have appetizers on the patio where the glow of the fire pits really added to the ambiance of the whole evening. The food,... More

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PalmGardenManager, Director of Sales at Palm Garden Hotel, responded to this review

Dear LNKlovesdogs, Firstly, I want to thank you for submitting a review on TripAdvisor.com! We are happy to have hosted your holiday party with us last year and will definitely be looking forward to continuing the celebrations this season. Please fee free to contact me directly at christen@palmgardenhotel.com, so I may send you all of our new offers and incentive... More

Flushing, Michigan, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Having worked in the hotel industry in the Ventura County area before, I was completely familiar with the Palm Garden Hotel years ago and the truth be told, it was not a very nice property. However, the hotel has seen a dramatic turn around for the better in areas of staffing, service most definitely with the overall facade of the... More

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PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear MESSERA473, Firstly, I want to thank you for submitting a review on TripAdvisor.com. It is great to find out all of the renovations and changes that we have made are being noticed and appreciated! We are always improving and wish every guest experience to be as enjoyable as yours was. Thank you for the wonderful review, and we hope... More

Phoenix, Arizona
Top Contributor
71 reviews 71 reviews
62 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed one night at the property. The outside seemed very nice and the courtyard was well kept. However, our room had badly stained carpet. There was quite a bit of wear and tear on the room as well. We probably would not stay here again.

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear btworld, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am happy to see that you did appreciate our property and the courtyard are during your stay. I do hope you were able to enjoy some of the amenities we offer as well. I do apologize however that your experience with the room was not... More

Elgin
Top Contributor
92 reviews 92 reviews
33 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a week while traveling for work. Arrived late and was checked in by Michael who was pleasant and informative. The room was comfortable, I had a room facing the courtyard. There is a nice pool, gazebo and sitting area with firepits. It was quiet. Bed comfortable allowing a good nights rest. Breakfast was very good, no... More

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear jhd1966, Firstly, I want to thank you for submitting a review on TripAdvisor.com. Thank you as well for the mention. It is our goal at the front desk to make sure our guests receive a warm, welcoming and informative check-in. We are proud of the amenities we offer and wish every guest the opportunity to take advantage of them.... More

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Additional Information about Palm Garden Hotel

Address: 495 North Ventu Park Rd, Thousand Oaks, CA 91320
Phone Number:
Location: United States > California > Thousand Oaks
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Palm Garden Hotel 3*
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Also Known As:
Palm Garden Thousand Oaks
Hotel Palm Garden

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