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Palm Garden Hotel

3.0 of 5 495 North Ventu Park Rd, Thousand Oaks, CA 91320
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Certificate of Excellence 2014
Palm Garden Hotel
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Palm Garden Hotel
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237 reviews from our community

Traveler rating
    101
    69
    23
    21
    23
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55
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56
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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San Diego, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

I found my room to be comfortable and clean. Some of the furniture is banged up a bit, but that is very minor. The restaurant was very nice; I always enjoy an Irish Pub! The food was tasty and the sever was friendly. The Hotel staff was VERY nice and polite. I thought the breakfast buffet was awesome and delicious!... More 

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Phoenix, Arizona
1 review
5 of 5 stars Reviewed 3 weeks ago

We checked in late (3a.m.) after a long drive from Phoenix and were assisted by Mark who very kindly upgraded us to a lovely room with comfortable, high quality bedding/mattress, very clean and spacious. The gardens and courtyard were lush and quiet. The breakfast buffet was good but basic. We had a nice soak in the hot tub prior to... More 

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Marianne B, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am extremely excited to hear that, despite the hour, Mark was able to assist you in finding a comfortable room that you were able to get fully rested in. It is great to know that you were able to leave the hotel feeling recouped... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I never wanted to leave. The staff was great. We did run into some problems while checking in, but he was very nice about it as we worked to solve it. I was even impressed that he struck up a conversation with me on something I had mentioned during check-in. With so many Guests, I was surprised he remembered! I... More 

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Elsie C, Firstly, I want to thank you for submitting a review on TripAdvisor.com. We would be happy to accommodate you should you never desire to leave. That is the environment we wish to provide all of our guests. It is rewarding to have such wonderful experiences be shared by our guests. I hope that we have the opportunity... More 

Greenville, North Carolina, USA
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is nothing fancy. The room interiors are old. The wallpaper was peeling off from above the mirrors in the bathroom. The breakfast was OK. I stayed over for a night and left in the morning. The room was quiet. The pool looked very inviting but I didn't have time for it. The irish restaurant within the Hotel was pretty... More 

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear bala_sivakumar, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am excited to announce to you and the TripAdvisor community the final bathroom renovation has begun. We are removing the wallpaper in the bathrooms and placing tile in the vanity area. We will continue to update our social media networks with progress photos. It is... More 

Thousand Oaks, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It is a very average kind of hotel. Customer Service is the key to any Hotel. A few at the front desk were amazingly good, but attitude of others was very disappointing. Breakfast: Same everyday!! You have the same spread each and every day which is kind of annoying. There is absolutely no variety. Rooms: Size of the room is... More 

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear ABHISHEK D, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am glad that you were able to enjoy some aspects of your stay. It is disappointing of course to hear about the things you did not enjoy. I will certainly address the front desk staff to ensure quality of service provided is superb from... More 

arizona
Top Contributor
81 reviews 81 reviews
41 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 8, 2014

Yes the rooms could use a bit of attention. Yes there are some parts that are a bit dated. But having said that, this is an ideal location right off the freeway yet tucked away from the road for peace and quiet. The breakfast was one of the best free breakfasts that I've ever seen at a hotel. They give... More 

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear arizona_8, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am glad to hear that you enjoyed your stay with us, and your experience at Brendan's. We are constantly looking for ways to improve the guest experience. We are continuing to renovate, even after our recent 3 million dollar renovation. We will be installing new... More 

Camarillo, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2014

I am always so impressed with this hotel and my last trip did not stray from the norm. My check in was a breeze and I had my room key in under 2 minutes. The desk staff was super friendly and capable. I had one of the upstairs rooms that are larger than the regular rooms. The room was spotless... More 

Was this review helpful? Yes 1
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Jon B, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am extremely grateful not only for your patronage, but your support. I would like to personally thank you for taking the time to review us after your stays with us. We truly appreciate the opportunity to continue providing you the best service we can... More 

Thousand Oaks, California, United States
1 review
3 of 5 stars Reviewed November 6, 2014

Good service always makes a difference and particularly the front desk is always the key. Unfortunately the attitude of some of the fornt desk people was quite unprofessional and sometimes rude also. The concept of hospitality was literally absent. I suggest considerable professional training and grooming of some of the front desk people are the need of the hour. I... More 

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear tellnob, Firstly, I want to thank you for submitting a review on TripAdvisor.com. It is unfortunate you did not have a great experience with us. I am shocked to hear how you received the service at the front desk. We pride ourselves in providing excellent service and going above and beyond the expectations of our guests. I will have... More 

San Luis Obispo, California
1 review
5 of 5 stars Reviewed November 5, 2014

We just want to let you know that our recent stay at your Hotel (Oct. 17th & 18th and Nov. 1st) were great. The two gentlemen working the breakfast were very attentive, friendly and helpful. The potatoes rocked. Phillip & Michael working the front desk were very polite, informative, helpful, friendly, accommodating and had great personalities. Always asked if they... More 

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear Michele C, Firstly, I want to thank you for submitting a review on TripAdvisor.com. We thank you very much for the kind words and review. I am happy that we were able to assist you in anyway and ensure that you enjoyed your time with us. It is great for us to build such a rapport with the students,... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 30, 2014 via mobile

I was very happy with my stay at the Palm Garden Hotel. Room was spacious, clean and comfortable, and the hotel grounds were very pleasant. Didn't manage to enjoy the pool area as there was a wedding taking place the day I was there, which was pretty disappointing (didn't find out til check in), but otherwise no complaints! Friendly staff... More 

Was this review helpful? Yes
PalmGardenManager, AGM at Palm Garden Hotel, responded to this review

Dear HelsB81, Firstly, I want to thank you for submitting a review on TripAdvisor.com. I am very happy to hear that you enjoyed your stay with us as much as you did. I do apologize for the inconvenience of having the pool closed to observe the nuptials of our wedding guest's big day. We appreciate that having the pool closed... More 

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Additional Information about Palm Garden Hotel

Address: 495 North Ventu Park Rd, Thousand Oaks, CA 91320
Phone Number:
Location: United States > California > Thousand Oaks
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Palm Garden Hotel 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Palm Garden Thousand Oaks
Hotel Palm Garden

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